Installing Acrobat Broke Other Adobe Products

Hello there,
Hopefully this is the appropriate forum... I recently installed Acrobat 9, which broke all of my other installed Adobe products. I'm officially a Technical writer, so I have RoboHelp (version 8 if it matters) and Captivate (6); I recently took on some other duties, so I acquired a license for CS5 and most recently one for Acrobat 9. I had CS5 and RoboHelp/Captivate existing together peacefully, but when I installed/activated Acrobat 9, everything else stopped working (though Acrobat works).
The CS5 programs seem to have been deregistered entirely because they're now being treated like trials again whenever I open any of those programs (Photoshop, Illustrator, InDesign, Dreamweaver, etc). Starting RoboHelp gives me an error 5: "This product has has encountered a problem which requires that you restart your computer before it can be launched." And Captivate just plain won't launch (says it has stopped working moments after launch).
I'm assuming these problems are all related, but I don't really know how beyond a licensing conflict, and I don't know how to fix them without uninstalling everything and starting from scratch. So far I've tried restarting a couple times, as the RoboHelp error suggested. Before I realized it was everything and not just RoboHelp I also attempted to uninstall RoboHelp and delete some folders, as suggested in this forum post. Neither helped (and RoboHelp wouldn't uninstall properly either). I'm not even sure where to begin to search for a solution to this problem, so I'm hoping some Adobe experts can shine some light on what's going wrong here.
Thanks a ton to anyone who can help!

I still haven't been able to figure this out. I'm probably going to make a support call today, but I'd still appreciate any help. Thanks!

Similar Messages

Problems installing photoshop and other adobe products

hey! i recently make a clean windows install. (xp pro) and wen i try to instal photoshop cs3, i run the setup.exe but nothing happens, so i cant make it work,
and with illustrator cs5, i was able to make the install, but when i try to run it it says to me that there is an invalid image, with a file named AIRes.dll
any ideas?

Not much point in your post. You did in no way provide enough info. In particular it would be relevant in which order you are attempting to install and what otehr Adobe products are on teh system. Anyway, based on your post it sounds like you already made a mess of things, so run the Creative Suite Cleaner Tool and start over...
Mylenium

I installed indesign CS5 on new macbook pro and keeps freezing with spinning wheel once the app opens. Is there an issue with OS Mav or font issue or a plist I can pull. All other Adobe products work.

I installed indesign CS5 on new macbook pro and keeps freezing with spinning wheel once the app opens. Is there an issue with OS Mav or font issue or a plist I can pull. All other Adobe products work.

Migration should never be done with any Adobe program.
If you have done Migration, you have to UNINSTALL first (if even possible) and then download Adobe Creative Cloud Cleaner Tool and run that also. When this is done, restart your computer and install the programs from an original Adobe Installer.
Other question is, if your OS is supporting that version. You can try it, it is not officially supported, but it might work.
But CC will work, upgrade to CC2014 (without additional cost), use that as it is better anyway.

How many computers can I install Photoshop (and other adobe programs on)?

Hi. I was wondering how many computers I can install a purchased version of Photoshop onto (or other Adobe products)? Can I install one copy onto two systems I own, eg: my desktop and laptop? Or only one total? Can I buy additional licenses for that version if needed? What about with older products Eg: Photoshop 4 Extended, or another?
Thank you.

I'll reply to my own post witht his for anyone else who wants it. i jsut chedked out Photoshop 5's system requirem
ents and just found out yes there are two licenses or more - if you pay.
http://www.adobe.com/products/activation/
Anyone want to add anything: Please do.
I would like to say that being able to add software onto 2 systems, especially software for productivity and fun, is highly important. This is something Adobe needs to keep doing and a lot of other companies too. Plus it is something some companies need to look into if they can set up the system right. This is one reason I am planning on buying one companies software for music production over the other (which also requires the usb key/lock or company #2's product doesn't work). It is a good selling point for someone like me with a desktop and laptop, cost is a factor with double programs.

When I installed Acrobat 9, the Adobe pdf print driver did not install

When I installed Acrobat 9, the Adobe pdf print driver did not install

Might depend on the OS that you did not mention. Try doing the updates and see if that solves the problem. Otherwise, tell us more about your OS.

How can i avoid to install crapware bundled with Adobe products, without avoiding Adobe altogether?

How can i avoid to install crapware bundled with Adobe products, without avoiding Adobe altogether? Is there any way?

You can click OFF the opt-in button at the download center (refer the following screen shot)

Getting an Error:5 when I try to start Flash Professional CS4. Other Adobe products seem fine. Running in Windows 8, 64bit

Getting an Error:5 when I try to start Flash Professional CS4. Other Adobe products seem fine. Running in Windows 8, 64bit

reset your flash pro preferences, Re-create preferences

Familar with other Adobe products but new to Encore...

Hello everyone,
I'm completely new to Adobe Encore but have worked with many other Adobe products such as Flash, Photoshop, Illustrator, After Effects, and I am currently learning Dreamweaver. I recently picked up the Adobe Production bundle and am planning to put together a Demo Reel. I have heard that encore would be the best place to put everything together for a DVD. Since I am new to the whole program though, I don't exactly have a firm grasp of even where to begin. Does anyone know of some good websites I can venture to, to help get my feet wet with the program? I would greatly appreciate any sites that someone could posts or even books that I could read up on. Sorry if there is a huge faq page some where on the Adobe website here and I've missed it. Thanks!

I would also strongly suggest Jeff Bellune's Encore book, A Focal Easy Guide to Adobe EncoreDVD 2.0, Focal Press. Though the name contains "EncoreDVD 2.0," 100% of the book will apply to ALL versions of Encore, from 2.0 to CS4. Now, the Adobe Dynamic Link in CS4 is not covered, but that is a minor point, and the CS4 Help files (plus this forum) cover that very well. Though there are no AV files in the book, it is very clear, and will step the reader through both Encore and the DVD-specs, by which we all must live. This is my go-to reference for anything related to Encore and is just as useful now, as it was with the introduction of En 2.0.
Good luck,
Hunt

Integrating the new text engine with other Adobe products?

Hello,
Is there any plan to integrate the new text engine with other
adobe products that dos not support RTL languages?
In famous products like AfterEffects or Director, No way to
type correctly arabic text or (rtl) generally - The only way is
converting the text to a graphic format in an external program !!
And there is no Middle East versions for these products.
So, I wish adobe thinks to take this step in near future.
Thank you,

I found this blog post about an unsupported feature in CS4 products for Arabic, Indic and other scripts.
http://www.thomasphinney.com/tag/indesign/
Since several Adobe products such as After Effects, Photoshop and Illustrator use the same text engine you might want to try copy-pasting Arabic text from the Photoshop CS4 template provided in this blog post to After Effects CS4 and see if it works. AFAIK Director uses a different text engine from PS, AI and AE.
http://www.thomasphinney.com/wp-content/uploads/2009/01/world-ready-photoshop.psd
Good luck!
Joe

Dont Install Trial Lightroom with other Adobe Products!!!!!!!!

I have been experiencing many licensing proplems with Adobe and have found if you have any licensed products installed and then install any of the the adobe trial software it will mess up all your installed applications. I have spent quite a bit of time on the phone with support and they have fix no other than to uninstall ALL adobe software and re-install.
Example: I have Adobe Design Premium CS3, Adobe Web Premium CS3 and Adobe Acrobat 9.0 installed on a computer. If you install the trailware and let trial run out of its trial period without buying or uninstalling....ALL your other Licensed Adobe products will NOT work. I have had this happen to me 3 times and every time I contact support they say to uninstall everything and re-install. I just realized today on my own that this was the issue. I actually tested this out on a few other computers and can confirm any expired trial software from Adobe will prevent your licensed products from working.
Since support is NOT willing to help find out why this is happening, I am hoping this saves at least a few people from going thru the frustration that I have experienced.
Bob M

This
http://www.adobe.com/support/contact/licensing.html
is the ADOBE licensening repair tool. It worked for me
There is further advice here
http://kb2.adobe.com/cps/405/kb405970.html
This document
http://kb2.adobe.com/cps/401/kb401346.html
is also of relevence. Unfortunatly it refers to the locations for LR1 and these have changed in LR 2. I am not sure what the new locations are, but if you go back to support refering them to this may get them to tell you...they may even update the document.
Interesting that ADOBE support didn't refer you to it...
Uninstalling will not work and they should be aware of this.I had the problem recently with an old ADOBE Acrobat trial causing problems for CS4.I wasn't aware that LR trials could cause problems as I have never had one and it doesn't use the standard ADOBE licensing proceddures in that it doesn't require activation and the trial copy is the same as the "real" copy. But give it a whirl.

Acrobat SDK and the requirements of other Adobe Products

Hi!
I installed Adobe SDK and Adobe Acrobat Professional the previous year.
The SDK is used in an MS Access solution. As I remember I had to instal Acrobat Prof in order to use th SDK.
Now I am going to run that Access solution on one of my clients PC's.
I have told them that I think they have to instal the Acrobat Prof for that case.
But they want to install the "CS3 WEB PREMIUM" because of some other needs. Will the SDK function as well with this "package"??

Leonard, could you expatiate a bit more on your approach?
What do you mean my managing the views and handling them one at a time? Do you mean taking one page at a time and drawing a rectangle region?
Actually, i didnt see any AVDrawRectanglePDDoc method...which would draw a rectangle in the entire document irrespective of pages..all we have are these foll.functions which takes pageView..n thts where i get stuck as my user defined region doest go beyond current page!
AVPageViewDragOutNewRect (pageView, nX, nY, &deviceRect);
AVPageViewRectToDevice (pageView, &pdUserSpaceRec, &deviceRect);
AVPageViewDrawRect(pageView, &deviceRect);
Can you please tell me exactly by using which method would this be possible?
Bunch of thanks again!

Problem installing Acrobat 9: "more functional product is already installed"

When trying to install Acrobat 9, a message says that a more functional product is already installed.
I believed this issue was due to the Adobe Acrobat 11 PDF creation utility which was installed with FrameMaker 12. I therefore deinstalled FrameMaker 12, because I believed that the Adobe Acrobat 11 PDF creation utility would be removed as well. However, the issue persists.
Currently, only Adobe Reader XI, FrameMaker 10, and the ExtendScript Toolkit are installed.
I'd be grateful for any help how to solve this.

Problem solved!
After I ran the Acrobat Cleaner tool, the Adobe PDF Creation Add-On XI was now displayed in the Control Panel > Programs and Features list. (No idea why it wasn't available there in the first place.) So in the end I could remove this utility and install Acrobat 9 without issues.
Thanks again to Bill who put me on the right path. :-)

Can I install and use your Adobe products on a secondary hard drive?

Hello, I have my OS and program files installed on a 128gb SSD and I have a 1TB HDD secondary. I want to avoid filling up that SSD as much as possible. Is there an option when installing your Adobe products (which ones?) to install and use them in a drive and folder on the secondary drive?

Simply choose a custom install and pick an alternate location in a folder on your secondary drive. just be aware that some components like the activation system and otehr shared stuff will always be installed on C:\, no matter what. You are stil lgoing to lose at least 1GB on your SSD drive.
Mylenium

Integration of other Adobe products..Premiere Pro, After Effects, Audition, Encore DVD

Prior to obtaining CS2 I have been working with the other video/audio Adobe tools; Premiere Pro, After Effects, Audition, Encore DVD.
I fully expected to see integration of these products into the Bridge application after CS2 installation. I was disappointed, there does not appear to be any such integration. I do hope that this is in plan, and that I don't have to spend an "upgrade" fee to use integration that should have been there to begin with.
Even if there is no further integration, it would be nice to be able to continue using the Bridge as my "file manager" in the event I have to transfer my CS2 activation to another computer; after all I still have 4 licensed Adobe products installed on the machine, even if there not, quote, CS2 applications.

I can't use Bridge with my video products anymore. I have 3 systems in my personal development environment. I am now past the 30 day period before activation of CS2 is required on my video editing machine. Now I am no longer able to use Adobe Bridge with my other Adobe (video) products.
Also, now I've noticed that the next level of video products is available, they now have Bridge integrated. As I anticipated in my first append, I cannot continue using Bridge with my Adobe video products unless I spend more money for an upgrade. If the intention is to have Bridge become an integral tool in the creative process, this policy is short sighted. It can't be that difficult to bring out an update for the CS2 level of bridge that would enable it to work with users that have AE 6.5 or PPro 1.5 installed.

How to custom install Acrobat XI via Adobe App Manager (I don't want Office integration)

Hi
I am a Creative Cloud paid member with access to the Adobe App Manger. When I download and install Acrobat XI (also happened with older versions) it just installs the full version of the software, so it messes with my Microsoft Office program sepcifically with Word, installing macros or whatever. So every time I run Word, I get errors.
I need to install Acrobat XI as a stand alone program, so I can choose CUSTOM installation. But, since I am doing it via the Adobe App Manager, I have no control over this.
Please help, thanks

Hi alexanderschek,
After installing Acrobat via Adobe App Manager, you can go to Start Menu -> Control Panel -> Programs -> Programs and Features(windows 7, something similar should exist for other OSes too). You will see a list of all the applications installed on your computer. There you can select Adobe Acrobat Pro XI and click on the change button above. A windows Installer dialog for Adobe Acrobat will be shown. Select modify and click next. Now you will get a dialog similar to the CUSTOM installation dialog. You can select/deselect features as per your requirement and that should solve your problem. As per your requirement you might want to deselect the feature: "Create Adobe PDF-> Acrobat PDFMakers->Microsoft Office". Hope this helps.
Thanks,
Sanmukh

Installing Acrobat Broke Other Adobe Products

Similar Messages

Maybe you are looking for