Installing Acrobat Update error 1013

I received an Adobe Acrobat update this morning, and tried to install it.
Towards the end of the process, I received an error alert (1013).
Checking with Adobe, their recommendation was to enable the root user to complete the installation.
Checking with Apple, there were three different articles about enabling the root user, and each one of their instructions referred to
"Add" or "Edit" buttons in the System Preferences/Users and Groups/Login Items.
There are no such buttons or menus in the Login Items window.
Apple's instructions refer to items that don't exist in the Login Items window.
How do I enable the root user?
please advise.
Thanks

Apple instructions are missing a step: they do not instruct the user to "Login Options" in the Users & Groups Menu, where Network Account Server lives, and the "Join...." button is located.
glharrell wrote:
glharrell wrote:
I received an Adobe Acrobat update this morning, and tried to install it.
Towards the end of the process, I received an error alert (1013).
Checking with Adobe, their recommendation was to enable the root user to complete the installation.
Checking with Apple, there were three different articles about enabling the root user, and each one of their instructions referred to
"Add" or "Edit" buttons in the System Preferences/Users and Groups/Login Items.
There are no such buttons or menus in the Login Items window.
Apple's instructions refer to items that don't exist in the Login Items window.
How do I enable the root user?
please advise.
Thanks

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Hello,
i get an error when i try to update Acrobat Pro XI 11.0.06 to 11.0.07/11.0.08 or 11.0.09 with the msp files from the adobe download page.
In the end of the installation procedure the installer is doing a roll-back and the installation returns an error code 1603
- uninstall Adobe Acrobat and Reader , install Acrobat 11.0.0.0 and Update to 11.0.09 --> 1603
- uninstall Adobe Acrobat and Reader , execute the adobe cleaner tool and then install Acrobat 11.0.0.0 and Update to 11.0.09 --> 1603
- uninstall Reader und update Arobat --> 1603
- http://helpx.adobe.com/creative-suite/kb/error-1603-install-cs3-cs4.html
the update from 11.0.0 to 11.0.06 works without problems on my computers.
please help me!
the log file is too large to upload here the whole file.. But here is a short summary:
- Paket: Microsoft .NET Framework 2.0 x64
- Speicherort: http://www.microsoft.com/downloads/details.aspx?FamilyID=
b44a0000-acf8-4fa1-affb-40e78d788b00&displaylang=en
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MSI (s) (CC:20) [10:38:15:543]: Produkt: Adobe Acrobat XI Pro - Update "Adobe Acrobat XI (11.0.09)" konnte nicht installiert werden. Fehlercode 1603. Weitere Informationen sind in der Protokolldatei c:\uhdlogs\AdobeAcrobat.log enthalten.
MSI (s) (CC:20) [10:38:15:543]: Ein Update wurde durch Windows Installer installiert. Produktname: Adobe Acrobat XI Pro. Produktversion: 11.0.09. Produktsprache: 1031. Hersteller: Adobe Systems. Updatename: Adobe Acrobat XI (11.0.09). Erfolg- bzw. Fehlerstatus der Installation: 1603.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 1729
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (CC:20) [10:38:15:543]: Transforming table Error.
MSI (s) (CC:20) [10:38:15:543]: Produkt: Adobe Acrobat XI Pro -- Configuration failed.
MSI (s) (CC:20) [10:38:15:543]: Das Produkt wurde durch Windows Installer neu konfiguriert. Produktname: Adobe Acrobat XI Pro. Produktversion: 11.0.09. Produktsprache: 1031. Hersteller: Adobe Systems. Erfolg- bzw. Fehlerstatus der neuen Konfiguration: 1603.
MSI (s) (CC:20) [10:38:15:543]: Attempting to delete file C:\Windows\Installer\5ef892.msp
MSI (s) (CC:20) [10:38:15:543]: Unable to delete the file. LastError = 32
MSI (s) (CC:20) [10:38:15:543]: Attempting to delete file C:\Windows\Installer\5ef893.mst
MSI (s) (CC:20) [10:38:15:543]: Unable to delete the file. LastError = 32
MSI (s) (CC:20) [10:38:15:559]: Deferring clean up of packages/files, if any exist
MSI (s) (CC:20) [10:38:15:559]: Attempting to delete file C:\Windows\Installer\5ef892.msp
MSI (s) (CC:20) [10:38:15:574]: Attempting to delete file C:\Windows\Installer\5ef893.mst
MSI (s) (CC:20) [10:38:15:574]: MainEngineThread is returning 1603
MSI (s) (CC:2C) [10:38:15:574]: No System Restore sequence number for this installation.
=== Protokollierung beendet: 24.10.2014 10:38:15 ===
MSI (s) (CC:2C) [10:38:15:590]: User policy value 'DisableRollback' is 0
MSI (s) (CC:2C) [10:38:15:590]: Machine policy value 'DisableRollback' is 0
MSI (s) (CC:2C) [10:38:15:590]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (CC:2C) [10:38:15:590]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:2C) [10:38:15:590]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (CC:2C) [10:38:15:590]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (CC:2C) [10:38:15:590]: Restoring environment variables
MSI (s) (CC:2C) [10:38:15:590]: Destroying RemoteAPI object.
MSI (s) (CC:68) [10:38:15:590]: Custom Action Manager thread ending.
MSI (c) (98:88) [10:38:15:590]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (98:88) [10:38:15:590]: MainEngineThread is returning 1603
=== Verbose logging stopped: 24.10.2014 10:38:15 ===

Running into the same issue over here. It seems like it has to do with applying a transform to the installation, so it could be related with a particular setting put in place using the Adobe Customization Wizard.
It's really kind of hit or miss, because it appears to affect those with previous versions of Acrobat or Reader installed, but that isn't always the case.
Had this happen to systems that haven't had any sort of Adobe product installed prior.
It's always the same thing too. Error 1603 is spit out after it can't remove select files in C:\Windows\Installer
After digging through the system, the files that it's looking to delete aren't even there to begin with.

Acrobat updater error

I got error message while installing Acrobat 9.0 "adobe updater install manager has stopped working" working on Windiws 7 64-Bit.

Forget the update feature built into Acro bat and go to Adobe.com>downloads>updates and download ALL of the updates for AA9.0. Then install them in order. That way you will always have them available if issues in the future require a reinstall.

Acrobat Updater Error 1300

Hi,
I have Adobe Acrobat Std 9.2 installed on an Acer tablet running Windows 8 Professional. When I attempt to install the 9.5.4 update, I receive the following message: "Cannot install the update. Please run Adobe Acrobat Repair. Error: 1300"
I have already tried installing the Adobe Acrobat Updater and removing and completely reinstalling Acrobat Standard on the tablet.
Any help would be greatly appreciated.

You can not typically update in one step, but by installing each update up to where you are going to end. It is not clear how you are trying to update. The typical was is from Help>Updates in Acrobat. If there are more than one, install them in order. I am not that sure what you will see since I typically download the updates separately. However, I think that what you are offered with this approach are typically cummulative sets that skip some of the downloads I indicate below.
You can also download the updates from http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows (similar for MAC). In the latter case you need to install each update in order unless the download indicates otherwise (you should be able to skip 9.3.1&4 and 9.4.1&3&4&7 - easy to check by starting at the top and checking prior versions required). After each update you can generally continue and only reboot after the last one.
I suspect this multiple update issue is the problem you are having.

Trouble Installing Acrobat Update in Mountain Lion

I've tried installing the update, but I get an error message telling me the software has been changed. I haven't changed it, but i have installed Mountain Lion. Please help with the update. Unfortunately, I don't want to uninstall the software because I don't think I can find the serial number at this point. Thank you.

Moved to Acrobat Installation & Update Issues

Windows 8 fails to install EVERY update, error code 0x800f0922

So I had to do a System Repair thing where Windows would repair itself and removing all my apps but keep my documents, photos and music etc. So I was reinstalling every program again and also wanted to install the updates.
But I ran into 0x800f0922 error code and I couldnt install them. (I run Windows 8.1 Pro) I was trying to install Adobe Photoshop but couldnt continue cuz .NET framework 3.5 was required. But after trying to manually download + install I got
the same error (0x800f0922). I've tried almost every cmd command but couldnt fix it. (im a kinda noob on it anyways)
Any help would be appreciated!

I did that and it told me it succeeded, but I also tried to manually install net framework with DISM but gave me the same error.. And I reinstalled Windows trying the repair, refresh and reset options, nothing helped. I did not yet tried a clean installation.
CBS Log:
https://www.dropbox.com/s/qgzhhmlr0nqd7es/CBS.log
Windows Update Log:
https://www.dropbox.com/s/hpakr5t2290pbpy/WindowsUpdate.log
If the links dont work, try these:
CBS Log:
https://paste.ee/p/6aALS
Windows Update Log:
https://paste.ee/p/KzbIq

Do I have to install acrobat updates in sequence?

I choose to disable Acrobat automatic updates and install them manually. I find the end users don't install updates and usually ignore the acrobat updates icons.
The only issue is that I'm not able to install the latest updates unless I go through each previous update first. For example I have Acrobat 11.0.0 from DVD and I want to update to 11.0.9 but it fails unless I install 11.0.1, 11.0.2, 11.0.3 and so on. This seems silly. To bring Adobe Acrobat up to date I will have to install over 900MB of patches.
Do the updates need to be applied in sequential order?
Thanks

The way it works if you just did a normal installation from the default installation file is as follows:
- The base installation 11.0.0
- The latest Quarterly Update (11.0.09 at this time)
* Note: If there are Security Updates between the Quarterly Updates then you need to apply those but as soon as the next Quarterly Update comes out you are back to first and last.

Cannot install acrobat reader, error code

Help I cannot insatll acrobat reader, error code #1925, install keeps failing

Try downloading the offline installer from http://get.adobe.com/reader/enterprise/ and save it to disk, then right-click on the downloaded installer and select Run as Administrator.

Unable to install Acrobat Reader, Error 1406

Hi,
I Previously had Reader9 Installed, but when trying to upgrade I always had a failure. However the reader continued to work without the upgrade. I run Windows XP on this machine.
A few months ago a tried removing/uninstalling the Reader & reinstalling, as per instructions.
I no longer have any pdf reader on this computer
This fails to install geting to 73% of install, & stopping, with Error 1406.
"Could not write Value diable exceptionchain etc etc"
I have followed the instruction as per http://helpx.adobe.com/acrobat/kb/error-1402-error-1406-acrobat.html without success.
Can any one advise how I may remedy this issue?
Thanks

Run the Acrobat Cleaner Tool and reinstall from scratch.
Mylenium

Adobe Acrobat Update Error 1612

I work in IT and I am trying to get Adobe Acrobat Standard 9.3.3 to update to the security patch, 9.3.4. It is not working at all. It comes up and says it will download and install but comes up with this:
When I click details it sends me to this link: http://kb2.adobe.com/cps/852/cpsid_85258.html
This was no help at all as my error code was not even included. I have tried uninstalling the program and a pop-up box comes up that says the same thing as the window above. I tried running a repair or reinstalling it with the same result. Please Help! I need a solution so that I can get this updated and know what to do if this continues to be an issue.
Thanks!
Nate

You can try to validate all values in the SourceList registry under the key that looks like the one below:
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\68AB67CA3301004F7706000000000000
Depending on the flavor of the Acrobat installed on your system, it may look a bit different, but
68AB67CA3301004F7706000000000000 portion always starts from 68AB67......
By validate I mean you need to make sure that all referenced pathes exist.
There is one more file that Windows Installer Service is relying on - this file is the original AcroPro.msi or AcroStd.msi file cached in the C:\Windows\Installer folder and renamed to something like 9f32196.msi (numbers are random)
For Acrobat Pro it should be around 6 MB - almost the same size as in the original installer package.
Double check that the file exists.
If it does not help, your best bet is to cleanup Acrobat from the system using recommended tools and start over.
Do not delete any files manually - it will corrupt your system further.

Acrobat update Error 1513

Situation:
MacBookPro - fresh install of OS 10.6.5. with the latest patches up to 3. December 2010
Installed CS5 Design Premium Volume license - update of all Applications
Installed CS5 Acrobat 9 - the disk that came with CS5
launching updates from within Acrobat (Help - Check for updates) and I'm getting the following error message:
An error occurred. Please check for updates again later. Error: 1513
After the first time this happend I've wiped the harddrive and installed everything fresh. There are no other applications yet installed other than MacOS and CS5.
Any help welcome.

I've downloaded the manual installer but at the section where I have to select the existing Acrobat folder to upgrade I couldn't select anything.
In the end I deleted the current Acrobat installation and re-installed it again. And then the autmoatic updater just started working. No idea why, but hey it's working now.

Cannot restore iPhone (after update) error 1013

As I tried to update my iPhone3GS to 4.3, I get a message that says "the iphone could not be updated. an unknown error occurred (1013)"
Obviously, all the data got erased, and on connecting the iPhone again to iTunes, the message appears stating that the iPhone is in recovery mode and needs to be restored. And this is where the main problem lies- I tried to restore the phone and I get the same message "the iphone could not be restored. an unknown error occured (1013)"
I have tried everything possible- used another laptop, used another itunes account, tried the solutions from the support page; but nothing! I am left with is the iTunes logo on my phone. I don't care about the software update, I just want the phone to work! PLEASE HELP!

This is happening to me too. I am so incredibly frustrated! Monday is a wild business day for me and all my conferencing info is in my phone! I can't even turn it on.
My error message is (6), and I've tried using three different computers so far. I just keep getting the message my phone can't be restored.

My computer install software updates error

there a problem with this windows installer package a script required for this install complete could not be run.
contact you support personnel or package vendor. custom action kill process script error 2147217406 line5
column 1

Welcome to Apple Support Communities
First of all, install OS X 10.7.5 from the Apple website > http://support.apple.com/kb/dl1582
After installing OS X 10.7.5, open  > Software Update, and install updates. This is often caused because there's a 10.7.4 update for some Macs that is installed with 10.7.5, and this makes a conflict that stops the update installation

Installing Acrobat Update error 1013

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