Installing Adobe flash player11

Hi,
I logged onto BBCiplayer to watch kenny Rogers at Glastonbury and it said I neede to install Adobe flash player11 which I have done,it said insatllation completed, so I went back onto the BBciplayer and it still says I need to install said flash player. Can you please advise. By the way I am not a computer expert so if it can be explained in easy steps, I would be grateful- the jargon language and I do not get on.
Many Thanks

Hi,
thanks for advice, but I did try this at least 4 times, folloed instructions re installing got to the page that says its installed/ finish. Then closed PC down completely waited 1 hour went back online but still no joy. Have no idea what to do next, maybe it is not fault ayt my end.
Thanks anyway.
Diane

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