Installing Adobe Photoshop Elements II

I've got a card with information about loading the Redemption Code in for the serial number to finish installing the software, but Adobe isn't acknowledging the code so I can continue.  Can somebody out there help me?

Refer to :- http://helpx.adobe.com/x-productkb/policy-pricing/serial-number-retrieval-process-faq.html
If this doesn't help then contact the Adobe Support to sort out the problem.

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