Installing and Registering CS5.5 upgrade

I am currently using CS5 Design Premium. I am trying to install and register CS5.5 upgrade so I can claim my free CS6 upgrade. Installation disk has accepted my new CS5.5 serial number but wants a CS4 Serial number as proof of upgrade. I have CS5, CS3, CS2 Serial numbers but not CS4 which I by-passed. What can I do to install software?

As Michael said, you have ordered the wrong upgrade package. Get in touch with sales.
Mylenium

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