Installing application on 9810 freeze at uploading ram image

I am using windows 7 latest bdm software
i am trying to install the spanish langauge pack
i get to the point
quote
uploading applications
do not disconnect your device before this update is complete
update | back up third-party applications
reboot |
uploading ram image
unquote
i have a screen shot
tried 2 different windows 7 machines same thing
if i disconnect the 9810 the only way i can get BDM to loadup again is to restart windows
very frustrating 

i also have to pull the battery on the 9810 to get it to work also

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    2013-04-08 16:12:08 - Reading the following string value/name...
    2013-04-08 16:12:08 - Common Startup
    2013-04-08 16:12:08 - from the following registry location...
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    2013-04-08 16:12:08 - Minor version number of the operating system: (1)
    2013-04-08 16:12:08 - Build number of the operating system: (0X1DB1=7601)
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    2013-04-08 16:12:08 - Minor version number of the latest Service Pack: (0)
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    2013-04-08 16:12:08 - Product type of the operating system: VER_NT_SERVER
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    2013-04-08 16:12:08 - OS type: (0)
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    2013-04-08 16:12:08 - Windows Management Framework 3.0
    2013-04-08 16:12:08 - Reading the following string value/name...
    2013-04-08 16:12:08 - PowerShellVersion
    2013-04-08 16:12:08 - from the following registry location...
    2013-04-08 16:12:08 - SOFTWARE\Microsoft\PowerShell\3\PowerShellEngine
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    2013-04-08 16:12:08 - CTPVersion
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    2013-04-08 16:12:08 - Microsoft .NET Framework 4.5
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    2013-04-08 16:12:08 - Install
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    2013-04-08 16:12:08 - 1.0.3010.0
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    2013-04-08 16:12:08 - Microsoft SQL Server 2008 R2 SP1 Native Client
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    2013-04-08 16:12:08 - SOFTWARE\Microsoft\Microsoft SQL Server\SQLNCLI10\CurrentVersion
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    2013-04-08 16:12:08 - Windows Server AppFabric
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    2013-04-08 16:12:08 - ProductVersion
    2013-04-08 16:12:08 - from the following registry location...
    2013-04-08 16:12:08 - SOFTWARE\Microsoft\AppFabric\V1.0
    2013-04-08 16:12:08 - Check whether the following prerequisite is installed:
    2013-04-08 16:12:08 - Windows Identity Foundation (KB974405)
    2013-04-08 16:12:08 - Reading the following string value/name...
    2013-04-08 16:12:08 -
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    2013-04-08 16:12:08 - SOFTWARE\Microsoft\Microsoft Identity Extensions\Setup\1.0
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    2013-04-08 16:12:08 - Microsoft Information Protection and Control Client
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    2013-04-08 16:12:08 -
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    2013-04-08 16:12:08 - SOFTWARE\Microsoft\MSIPC\CurrentVersion
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    2013-04-08 16:12:08 - Check whether the following prerequisite is installed:
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    2013-04-08 16:12:08 - from the following registry location...
    2013-04-08 16:12:08 - SOFTWARE\Wow6432Node\Microsoft\Microsoft WCF Data Services\5.0
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    2013-04-08 16:12:08 - Cumulative Update Package 1 for Microsoft AppFabric 1.1 for Windows Server (KB2671763)
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    2013-04-08 16:12:08 - IsInstalled
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    2013-04-08 16:15:29 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:30 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:31 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:32 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:33 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:34 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:35 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:36 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:37 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:38 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:39 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:40 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:41 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:42 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:43 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:44 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:45 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:46 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:47 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:48 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:49 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:50 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:51 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:52 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:53 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:54 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:55 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:56 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:57 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:58 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:15:59 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:00 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:01 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:02 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:03 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:04 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:05 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:06 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:07 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:08 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:09 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:10 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:11 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:12 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:14 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:15 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:16 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:17 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:18 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:19 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:20 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:21 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:22 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:23 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:24 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:25 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:26 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:27 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:28 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:29 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:30 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:31 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:32 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:33 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:34 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:35 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:36 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:37 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:38 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:39 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:40 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:41 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:42 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:43 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:44 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:45 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:46 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:47 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:48 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:49 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:50 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:50 - Install process returned (0)
    2013-04-08 16:16:50 - [In HRESULT format] (0)
    2013-04-08 16:16:50 - "C:\Windows\Microsoft.NET\Framework64\v4.0.30319\aspnet_regiis.exe" -i
    2013-04-08 16:16:51 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:52 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:53 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:54 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:55 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:56 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:57 - Request for install time of Application Server Role, Web Server (IIS) Role
    2013-04-08 16:16:57 - Install process returned (0)
    2013-04-08 16:16:57 - [In HRESULT format] (0)
    2013-04-08 16:16:57 - "C:\Windows\system32\cscript.exe" "C:\Windows\system32\iisext.vbs" /enext "ASP.NET v4.0.30319"
    2013-04-08 16:16:58 - Install process returned (-2146646015)
    2013-04-08 16:16:58 - [In HRESULT format] (-2146646015)
    2013-04-08 16:16:58 - Error when enabling ASP.NET v4.0.30319
    2013-04-08 16:16:58 - Last return code (-2146646015)
    2013-04-08 16:16:58 - Reading the following DWORD value/name...
    2013-04-08 16:16:58 - Flags
    2013-04-08 16:16:58 - from the following registry location...
    2013-04-08 16:16:58 - SOFTWARE\Microsoft\Updates\UpdateExeVolatile
    2013-04-08 16:16:58 - Reading the following string value/name...
    2013-04-08 16:16:58 - PendingFileRenameOperations
    2013-04-08 16:16:58 - from the following registry location...
    2013-04-08 16:16:58 - SYSTEM\CurrentControlSet\Control\Session Manager
    2013-04-08 16:16:58 - Reading the following registry location...
    2013-04-08 16:16:58 - SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
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    2013-04-08 16:16:58 - Check whether the following prerequisite is installed:
    2013-04-08 16:16:58 - Windows Management Framework 3.0
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    2013-04-08 16:16:58 - PowerShellVersion
    2013-04-08 16:16:58 - from the following registry location...
    2013-04-08 16:16:58 - SOFTWARE\Microsoft\PowerShell\3\PowerShellEngine
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    2013-04-08 16:16:58 - 3.0
    2013-04-08 16:16:58 - Reading the following string value/name...
    2013-04-08 16:16:58 - CTPVersion
    2013-04-08 16:16:58 - from the following registry location...
    2013-04-08 16:16:58 - SOFTWARE\Microsoft\PowerShell\3\PowerShellEngine
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    2013-04-08 16:16:58 - The prerequisite above is already installed
    2013-04-08 16:16:58 - Check whether the following prerequisite is installed:
    2013-04-08 16:16:58 - Microsoft .NET Framework 4.5
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    2013-04-08 16:16:58 - Install
    2013-04-08 16:16:58 - from the following registry location...
    2013-04-08 16:16:58 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
    2013-04-08 16:16:58 - The value is (1)
    2013-04-08 16:16:58 - Reading the following string value/name...
    2013-04-08 16:16:58 - Version
    2013-04-08 16:16:58 - from the following registry location...
    2013-04-08 16:16:58 - SOFTWARE\Microsoft\Net Framework Setup\NDP\V4\full
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