Installing Apps on Mac - Creative Cloud Desktop

Creative Cloud Desktop installs on my mac, but when I click on the apps tab it says download error, contact customer support, which leads me to a help page that doesn't address the issue. I just want to download the trial apps for photoshop, illustrator, indesign.

Hi chelsearose71,
Please try the steps mentioned in the links below as well:
1. "Unknown Server Error" when you attempt to log in to Adobe Creative Cloud
2. Creative Cloud "Download Error" message
Regards,
Sheena

Similar Messages

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". I've quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. HELP

Apps tab of Creative Cloud desktop helper constantly displays "Download error. press retry or contact customer support". As well as reloading, I've also quit CC desktop helper, restarted computer, checked network settings, relogged in. Cannot download any new apps or updates. please help.
System: Mac OSX 10.9.4. 3.4ghz intel core i7, 8gb ram

Hello,
Adobe has brought these new links in this matter:
Troubleshoot Creative Cloud download and install issues and
App doesn’t open; progress wheel spins continually
Please have a look there. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter

I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it sti

Hi
I'm trying to update my apps using the creative cloud desktop app. I can't see any apps in the app tab, the wheel just spins round and round and nothing happens. Has anyone got any ideas? I've tried uninstalling the desktop app and reinstalling but it still has the same problem.
Cheers
Rachel

Hi Rachel,
You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
Let us know if the issue still persists or not.
Regards,
Ratandeep Arora

Apps tab in creative cloud desktop just keeps loading and apps wont download

I've uninstalled and installed creative cloud desktop 4 times now. Each time the same thing keeps happening. When I try to download an app it just keeps loading and loading and loading. Please help.

Hi ThatGuyJakeE,
Please refer to the thread below where this issue stands resolved:
Re: Adobe Creative Cloud / Desktop App / Home Screen: Constant Spinning Wheel
Regards,
Sheena

Will my CS6 app update to a CC app if I "Update" a CS6 app in the Creative Cloud Desktop?

A. No. CS6 and CC apps reside independently on your computer.
Note: In the Creative Cloud Desktop apps, scroll down to the "Find New Apps" section to see new CC apps, and click Install.

Hi Rachel,
You can follow the article: App doesn't open | Progress wheel spins continually to get your issue fixed.
Let us know if the issue still persists or not.
Regards,
Ratandeep Arora

Can't install plugins in Mac Creative Cloud applications

Hi,
I've followed many of the step recommend here with no success, including reinstalling EM CC, rebooting, removing all plugins from EM Store...nothing. When I try to launch Ext Mngr, it launches but then hangs. I'm running Creative Cloud on a MacBook running OSX 10.9.2.
Here's my log file:
[Warning] Tue Mar 25 23:34:48.503 2014 (/Volumes/Develop/jenkins_slave_all/workspace/ExMan_7.1.1_RIBS_Mac/ExManCoreLibrary/Mac/. ./Source/Util/SignatureValidator.cpp, 155) -CSignatureValidator::verifySignature: timestamp has an in-range date and is valid!
[Warning] Tue Mar 25 23:39:13.595 2014 (/Volumes/Develop/jenkins_slave_all/workspace/ExMan_7.1.1_RIBS_Mac/ExManCoreLibrary/Mac/. ./Source/Util/ExManProcessMutex.cpp, 31) -CExManProcessMutex::CExManProcessMutex has locked in function: ExManTerminate.
Any help from anyone?
Christian

Hi Christian,
It is a known issue if Extension Manager crashed/force quit during installing, it will hang at the next launch. But after you reboot your MAC, hopefully everything will back to normal.
Would you please try following steps:
1. Delete any files in "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log", and create a new file "ExManCoreLibLog.YES" in that folder.
2. Reboot your mac
3. Launch Extension Manager, if Extension Manager still gets hang or crashes, please send ExManCoreLibrary.log in "/Users/<YourUserName>/Library/Application Support/Adobe/Extension Manager CC/Log" to [email protected]
Thanks,
Shuolei

Why does Lightroom keep disappearing out of my installed apps list in Creative Cloud?

As the title says. It keeps disappearing. Its driving me nuts. Because it isn't listed in the app list, it doesn't update. It's happened numerous times now. Only downloading and reinstalling it makes it reappear...for a little while. Then its gone the next time I check

27" iMac. OSX 10.10.1 3.4 Ghz i7 16Gb
Photographer bundle. Lightroom and Photoshop CC.
Lightroom keeps disappearing form the installed App list.

Im trygin to install it from the Creative Cloud Desktop but is not working it has been 2 days now

it has been 2 days now

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
Before you go to chat, read Questions you need to answer to receive better help so you will know the kind of information you will need, that you did not provide here

Apps tab missing from Creative Cloud Desktop

Hello and thanks in advance for any help you can provide.
I'm running Creative Cloud on Mac OS 10.9.5. A couple days ago I updated several of the apps through the Creative Cloud Desktop app in the menu bar. The apps updated and they all seem to run fine, but now the Apps tab is missing altogether from the CC Desktop Window, and it's even missing from the CC Desktop preferences. (Please see the screenshots.) Also, when I click on the "Install Adobe Apps" button in the CC Desktop window, nothing happens.
I've un-installed -> re-downloaded -> re-installed CC Desktop several times, along with trying some of the other troubleshooting suggestions I've found here on the Adobe site, such as:
restarting the computer
logging out of CC Desktop then back in again
deleting the opm.db file
deleting the CoreSync folder
deleting the AdobeAAMDetect plugin
Nothing seems to fix it. As I mentioned, the applications all seem to running fine, but I'd like to know that CC Desktop is functioning as intended and keeping me up to date. Any other suggestions?
Thanks again...

I had this issue. And went through to chat with customer support. I have my apps panel once again. Transcript is below if you want to follow what I did.
Linci Mary: Hello. Welcome to Adobe Technical Support.
Linci Mary: Hi Thomas
Thomas Shambler: Hi there. My 'Apps' tab seems to have disapeared from Adobe CC desktop.
Linci Mary: As I understand you are unable to access the Apps tab of the Creative cloud as it keeps spinning, Is that right?
Thomas Shambler: On a windows machine. Have updated the app, re-installed, signed-out, signed in.
Thomas Shambler: Nope. there is no 'Apps' option even there...
Linci Mary: Thank you for confirming.
Linci Mary: I will be glad to check and help you with this issue.
Thomas Shambler: I put a screenshot up in one of the community forum.
Thomas Shambler: https://forums.adobe.com/thread/1648803?sr=inbox
Linci Mary: Okay
Linci Mary: Thank you for the information
Linci Mary: Lets try uninstalling and re-installing
Linci Mary: Please navigate to C:\Program Files (x86)\Common files\Adobe
Thomas Shambler: Done.
Linci Mary: Let me know if you can see AAM Updater , OOBE folder, Adobe application manager folder
Thomas Shambler: Yup. See all of them.
Linci Mary: Delete them
Thomas Shambler: Says OOBE folder is in use. But CC is not open.
Linci Mary: Open task manager
Thomas Shambler: Open
Thomas Shambler: Adobe IPC Broker, Adobe Reader and Acrobat Manager, and Adobe Update Service are the only tasks related to CC.
Thomas Shambler: Ah. Ended those tasks. OOBE folder is now deleted.
Linci Mary: End all the Adobe related processes
Linci Mary: Okay
Linci Mary: Perfect!
Linci Mary: Now navigate to C:\Program Files (x86)\Adobe
Linci Mary: Let me know if you can see Adobe Creative Cloud folder.
Thomas Shambler: Nope. I do not see a CC folder.
Linci Mary: Okay
Linci Mary: Press windows key+ R to open run window
Linci Mary: Type %localappdata% and hit enter.
Thomas Shambler: It opened AppData > Local folder
Linci Mary: Open the Adobe folder
Linci Mary: Delete the AAM Updater , OOBE folder.
Thomas Shambler: Deleted.
Linci Mary: Okay
Linci Mary: Please click on the below link to run the cleaner tool :
Linci Mary: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems/_jcr_conte nt/main-pars/accordion_container_1/accordion-par/accordion-item-0/accordion-item-par/proce dure/proc_par/step_0/step_par/download/file.res/AdobeCreativeCloudCleanerTool.exe
Thomas Shambler: Right. At the "Choose from one of the following options to clean up:" window.
Thomas Shambler: 1. All, 2 Flash Player, etc.
Linci Mary: 1. Please type E for english and then hit enter.
Linci Mary: 2. Please type Y to confirm and then hit enter.
Linci Mary: 3. Please type 3 and then hit enter. (Creative Cloud and CS6)
Linci Mary: 4. Please type 1 and then hit enter. (Creative Cloud Desktop app /Adobe Application Manager)
Thomas Shambler: "Adobe Creative Cloud Cleaner Tool completed successfully"
Linci Mary: Okay
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Linci Mary: Please click on the below link and re-install the creative cloud desktop app:
Linci Mary:
Linci Mary: https://creative.adobe.com/products/creative-cloud
Thomas Shambler: "Initializing Installer"
Linci Mary: Okay
Linci Mary: Please let me know the status of installation for every two minutes.
Thomas Shambler: "Downloading Creative Cloud desktop"
Thomas Shambler: "Downloading Creative Cloud desktop"
Linci Mary: Okay
Thomas Shambler: 'We've encountered the following issues: Creative Cloud desktop failed to install. (Error code: 50)
Thomas Shambler: Did not work.
Linci Mary: This issue occurs due to conflicting process running in the background.
Linci Mary: Please open task manager and check once
Thomas Shambler: Only think that is open is "Adobe IPC Broker" and Adobe Update Service"
Linci Mary: Open Task manager, select Show processes from all users.
Linci Mary: Yes delete them
Thomas Shambler: Adobe IPC Broker just popped up, after ending the task
Thomas Shambler: ended task - it started up again
Linci Mary: Okay .
Linci Mary: Try installing CC desktop application.
Thomas Shambler: Downloading.
Thomas Shambler: Same error.
Thomas Shambler: Adobe IPC Broker task seems to originate from this folder: C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPC
Linci Mary: Navigate to C:\Program Files (x86)\Adobe
Linci Mary: Let me know if you can see Adobe Creative Cloud folder.
Thomas Shambler: Yes. I do see it.
Linci Mary: Delete it
Thomas Shambler: It says the folder or a file in it is open in another program.
Thomas Shambler: Only thing I can think of, is that whenever I end the "Adobe IPC Broker" app, it re-starts.
Linci Mary: In this case I request you to restart the system and try
Thomas Shambler: Nothing else is open.
Thomas Shambler: Alright. Will restart.
Linci Mary: Okay
Linci Mary: Sure
Linci Mary: I'll will keep this case as open if you have any further issues please contact us back.
Linci Mary: Is there anything else I can help you with?
Thomas Shambler: Ok. Let's see what happens.
Thomas Shambler: Thanks for all your help. Hope this resolves the issue.
Linci Mary: Thank you
Linci Mary: I certainly appreciate your patience in this process.
Linci Mary: Thank you for contacting Adobe. Good Bye.

How can I tell the Creative Cloud Desktop app that an app no longer exists?

I have installed Muse via the Creative Cloud Desktop app, tried it, didn’t like it AND deinstalled it. (Or so I thought.) However, the Desktop app still shows Muse CC as “up to date”, and lists Muse CC 2014 in “New versions available for installed apps”. How can I get rid of these, when I can’t even find a trace of either one on my Mac (including the deinstaller folder in Utilities)?

Thanks, here are my (mixed) results
Creative Cloud Help | Install, update, or uninstall apps tells me to open /Utilities/Adobe Installers, which doesn’t show a Muse deinstaller, as mentioned above.
CC desktop lists applications as "Up to Date" when not installed lists 4 possible ways:
just the same: use the uninstaller in /Utilities/Adobe Installers, which isn’t there, so obviously useless.
delete opm.db in ~/Library/Application Support/Adobe/OOBE. This one was new to me, but didn’t help.
Install the latest version of the desktop app. I already had this, but I re-downloaded and re-installed it anyway. No difference.
Uninstall EVERYTHING as described in solution 1 and use the CS/CC CleanerTool. And NOW finally it gets interesting!
Actually I first thought this was bad joke, but it turned out I didn’t even have to uninstall anything else! I just downloaded the CleanerTool (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6), launched it, selected Muse and got prompted if I wanted to try a regular uninstall first. Ok, if that’s still an option, why not? So the CleanerTool launched an application manager that was finally able to uninstall Muse, while leaving everything else in place. Thumbs up!
So until Adobe integrates a proper uninstaller into their CC desktop app, I recommend the CleanerTool!

Creative Cloud desktop app totally empty - not even Preferences...?

I have from before Production Premium CS6 and Lightroom 4 installed on my computer (Windows 7 64-bit, 16GB RAM).
I joined then CC Photography Package and after login to my account I went to the DL section to download one of the programs and install it. The Creative cloud desktop app is installed, but it is empty. Not only is there neither a Photoshop CC nor a Lightroom 5 there, there's no menu and if I try to determine the app version as in http://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-missing-text.html - there's not even a Preferences to select...
I get no error message, and going to the Download center and trying to download Photosgop or Lightroom just gets me a blink of "waiting for creative.adobe.com..." and then focus is changed to the empty Creative Cloud desktop app.
Checking my account I can see that both my product licences for CS6/LR4 are there, as is my CC Photography package.
I can add that I have restarted the system, reinstalled the Creative Cloud app and tried other things I can think of. But I still only get an empty Creative Cloud app, without a possibility to login to my Adobe account.

Here's from the PDApp.log:
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully opened opm session, db location:C:\Users\Tommy\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | OPMWrapper allocation succeeded
12/29/13 19:03:21:510 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | This product version is for GM
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | URL retreived from dispatchlib https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Created IMSLib instance with LEID:GM and endpoint:https://ims-prod06.adobelogin.com
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
12/29/13 19:03:21:514 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing registeration of client to group
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing IMS_registerClientToGroup..
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Performing opm_getRecords...
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | returning size of value as:12 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | OPM | | | 19248 | Successfully retreived value from opm domain:IMSLib subdomain:BuddyGroup key:0 in opm_getValueForKey
12/29/13 19:03:21:515 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Registered Client to group successfully!
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Performing fetch default user for clientID...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | OPM | | | 19248 | No Record found for the input fields in opm_getValueForKey
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib_OPMWrapper | | | 19248 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | IMSLibHelper | | | 19248 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
12/29/13 19:03:21:516 | [WARN] | | ASU | OPM | P7Native | | | 19248 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | IMSLib | | | 19248 | Performing releaseData...
12/29/13 19:03:21:516 | [INFO] | | ASU | OPM | P7Native | | | 19248 | Unable to find default user for client_id: ACCC_CS7

Creative Cloud Desktop Apps Download Error

Hi,
Just set up a new Mac. downloaded Creative Cloud installer. Did what it said, logged in and now there is a Download Error message under Apps on the Creative Cloud Desktop. Any help in resolving this would be great Thanks.

Frontside for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

When I start Creative Cloud Desktop it can take up to 15 or 20 minutes for the screen to populate~

I'm not sure what to do -

Pete,
When you click on Apps tab, the Creative Cloud desktop application does bi-direction process.
It will have to scan through your system to update the status of installed applications whether they are up to date or not ? ........etc
.Delay due to this case is very rare because of System related issues .
On the other hand mainly it will be due to Network connectivity issue , it has to retrieve information from Adobe Cloud server.
if you are using Wireless / Wifi connection , connect the Computer with Wired Ethernet connection and try to load Apps list.
Creative Cloud access requires steady Internet connection, even though wireless netwoek has good speed , the signal reception will be non-linear. pretty common in Wireless/ Wifi connections.
If you are already using Ethernet connection.
Just for confirmation purpose , disable Anti -Virus and Firewall temporarily and check whether there is any change in load time for Apps menu in Creative Cloud application ?

I purchased an English language Creative Cloud membership, but the Creative Cloud Desktop applicatio

Hi,
I purchased an English language Creative Cloud membership, but the Creative Cloud Desktop application is set to a different language and strat on trial mode
I allready unistall all and reinstall everything.
On Adobe there's a solution to fix the problem:
http://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
but I don't have the Adobe Application Manager anywhere on computer
I download it from downloads and run the set up, but although does not installed on my computer so I can't fix the problem as Adobe wants

Hi TrauTanka,
Please change the CC apps language from creative cloud desktop. Go to preferences and you can change the language as mentioned in below screen shot.
Regards,
Ashish

How do I uninstall, then reinstall Creative Cloud Desktop and also Photoshop

Both CC Desktop and Photoshop have stopped working. I think it is something I did to myself when I did a system reset. Oddly enough, Lightroom 5.2 is still working. I would just like to uninstall and then re-install Photoshop and the Creative CLoud Desktop application. I need someone to help me with that. Nobody is answering my attempts at Chat support. I know, it is Sunday evening. But it DOES say that a chat agent is available. Thank you for any help anyone can give me! Been fighting this for two days now.

Thank you for replying, John! I finally did get a customer tech rep on the chat support last night. He talked me through removal of the CC desktop app using the downloaded cleaner. Then we downloaded the CC desktop app again, and attempted to install it, but I got the same results I have been getting for the last two days; Error code 207. This error says that "the server is not responding, please try again after some time". I had gone through the same gyrations the night before with another tech on chat support. They thought that maybe it was a permissions issue, so they had me create a new admin logon for my computer, login to that, and download/install the CC desktop app. This too yeilded the dreaded Error 207. So, now we are all stumped! The tech last night had me upload some information files about my computer to the tech support people at Adobe. He said they will review everything and contact me via e-mail or phone this evening.
On the plus side, I did discover last night that my Photoshop CC IS working. It turns out the desktop icon, and the icon under the start button were both bad. But when I went to Start>All Programs>Adobe>Photoshop CC it opened right up. Interesting to note, but my LightRoom 5.2, which was also part of my original download after joing Adobe Creative Cloud, never quit working; both the desktop icon and the shortcut under the Start button open it right up.
So, I am up-and-running again on Photoshop, but I am unable to update any thing, or otherwise use the Creative Cloud desktop application. Hopefully someone will be able to help me resolve the issue soon, as I know I have not received the latest upgrades. I am open to any suggestions you may have. Again, thank you for responding!

Installing Apps on Mac - Creative Cloud Desktop

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