Installing Captivate on Windows 7

We are 'upgrading' to Windows 7 from XP. We have Captivate 2 and then the upgrades of versions 3 and 4 to bring us up to date.
When trying to re-install captivate 2 as the base level software on the Windows 7 machines the Install Wizard keeps coming up with a message :
Any ideas would be welcomed.
Regards
Dick P

Hi Dick
Have you tried skipping the version 2 and 3 and just installing version 4? That's probably what I'd try. If that fails, I'd try installing the trial, then using the key from the 4 upgrade to see if it will convert to a licensed version.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

Similar Messages

Install Captivate 4 on Windows 7 64-bit machine with Windows XP mode?

Hi,
I have been searching the web to find out the best way/place in which to load Captivate 4 on my Windows 7 64-bit machine. Seems some people have issues with recording, others don't. I have Windows XP mode on my machine.
My question is... what's the best way to load Captivate 4 on Windows 7 - should I install to Windows 7 and see how it goes. Or should I install under Windows XP mode?
Thank you!
Michele

Yea it works in XP mode
Daniel Wooden
Systems
U.S. District Court Middle District of Tennessee
615-736-7485
From:   RodWard <[email protected]>
To:     DEW45 <[email protected]>
Date:   09/24/2011 12:01 AM
Subject:        Install Captivate 4 on Windows 7 64-bit
machine with Windows XP mode?
Re: Install Captivate 4 on Windows 7 64-bit machine with Windows XP mode?
created by RodWard in Adobe Captivate - View the full discussion
Try running Cp4 in WinXp compatibility mode on Win7. Also make sure
you're set to Run as Administrator.
I run Cp4 on Win7 without issues. But other users report similar problems
to yourself. In the end, it may or may not work for you because Adobe has
never claimed Cp4 was compatible with Vista or Win7 64bit.
Replies to this message go to everyone subscribed to this thread, not
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Unable to install Captivate 5 in Windows 7-64 bits

Hi,
I've just downloaded the trial version of Captivate 5 but it throws an error while installing and I've not seen anything on the web explaining what might be happening.
The error log follows:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 25 error(s), 23 warning(s)
WARNING: OS requirements not met for {694213D7-1E0E-4C8F-B822-E2E3680C0FCE}
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: MsiConfigureProductEx failed with error: 1612
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Microsoft_VC80_ATL_x86: Install failed
ERROR: - Adobe Player for Embedding: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Adobe Captivate: Failed due to Language Pack installation failure
ERROR: - Adobe Captivate Quiz Results Analyzer: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - DynamiclinkSupport: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - HIL Help Search: Install failed
ERROR: - Required Common Fonts Installation: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Recommended Common Fonts Installation: Install failed
ERROR: - Adobe Captivate Reviewer: Install failed
ERROR: - Adobe Captivate_AdobeCaptivate5en_USLanguagePack: Install failed
The first line of the error log seems to hint at unmet requirements, but the laptop I'm trying to install Cpativate in is a Windows 7 64 bits machine with 4Gb or RAM and plenty of disk space (well above 20Gb).
Can someone please help me? I've been waiting for CP5 for ages!
Rui

Hi Chirs , sorry for the trouble you are facing. We would like you to be up and running in the language of your choice and not choose the workaround. I have a solution , see if this works for you
Inside the installer folder [either from dvd or a local folder or a extracted location], you can find a folder called "payloads".
      1) Inside that, you can find some folders with their names starting with "Microsoft_".
      2) Amongst such folders, you should find 3 folders which also end with "_x86_x64".
      3) Go into each of these 3 folders and try running the "msi" files manually by double clicking them. In the options screens, select "modify" and keep clicking next till you finish.
Before the workaround .. you have uninstall Captivate 5 and after the workaround re-install captivate in German and this should solve.
if not , I can set up a meeting with you and try and help resolving this issue.
We deeply appreciate your interest shown towards Captivate 5
Thanks
SURESH J

Purchased and downloaded/installed Captivate 7 but get 'serial number valid but' error

Purchased and downloaded/installed Captivate 7 but get 'serial number valid but a qualifying product could not be found on this computer' error. I have checked serial number, checked that I purchased correct version (7) direct and not an upgrade but the drop down list tha tthe window shows is only previous 6 versions and it is 7 I purchased/installed and is opening.

Captivate thinks you bought an upgrade. Adobe Support will have to help you.
I went through this (with an upgrade) but my qualifying product was also an upgrade, and Adobe didn't list my original product (CP2). So there was no way to put in all the info.
And, just FYI, keep that serial number handy. Even after Adobe Support fixed my Captivate so that it will run, every once in awhile...for no apparent reason...Captivate will start in "trial" mode and I have to re-enter the serial number. It always works after I do that. But, it's a pain so I now keep the serial number posted on my bulletin board for handy reference.
Rebecca

About bought Design CS6 on US store, can I install to HK windows PC??

About bought Design CS6 on US store, can I install to HK windows PC??

This post initially appeared in the Adobe Captivate forums. It has since been moved to the InDesign forums.

I get a 213.10 error after installing Captivate

Why do I get a 213.10 error after installing Captivate 7 on a Windows 7 32 bit workstation?

These ones are tricky. But the following instructions are worth a try.
First do a complete uninstall of iTunes and related components (but don't reinstall just yet), as per the following document:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
a. Launch regedit (Start >> Search Programs and Files >> type Regedit and open the regedit that comes up.)
b. Access the following Location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData \S-1-5-18\Components
c. Perform the following actions
i. Right Click on Components Folder
ii. Select Permissions
iii. Select Full Control and Read Permissions options
iv. Select Advanced Button
v. Select Owner Tab
vi. Select to Change Owner to the Administrators
vii. Check the option “Replace owner on subcontainers and objects”
viii. Select OK when prompted that it may not change all.
ix. Select Apply
x. Select Apply again
xi. Exit the Registry Editor
Now try reinstalling iTunes again. Does it go in properly this time?

Problems installing Captivate 7

I am running Mavericks on my Mac. I removed the layout file. Installed Captivate 7 from CD, downloaded and installed the patch 7.0.1 and now get an error message "Theme file copying failed. Try manually copying Adobe Captivate these files from "...." to "...." I did this, but I continue to get this error. I've uninstalled and reinstalled 3 times. What else can I do?

Did you do this?
Excerpt from the release notes --
Important: Before using Adobe Captivate 7.0.1, ensure that you make a backup of the Layouts folder and delete it.
Layouts folders are present at:
Windows: C:\Users\Public\Documents\Adobe\eLearning Assets\
Mac OS: /Users/<user account>/Documents/My Adobe Captivate Projects/
Sreekanth

Captivate 8 Windows crashes when inserting Learning Interactions

Hello, all.
I'm running Captivate 8 one Windows 8.1 Pro laptop, with 8gigs of Ram and an Intel Core i5 processor.
Every time I try to insert a Learning Interaction - every one I've tried (except the timer) - it after about 30 seconds of NOTHING happening, the program crashes. I get the "Windows has stopped responding" and then the "close program." dialog.
And yes, I have tried both running as Administrator, and not. Same problem.
Has anyone else encountered this, and do you know of a fix?
Thanks,
Keith

Rick, I spent over 2 hours on the phone with Support. They were great - but ultimately came to the conclusion that there was a problem with my Windows 8 install.
I went back, completely uninstalled, and re-installed 64-bit Captivate (I run 64-bit Windows). That partially solved the problem, but not completely. Some interactions work, others don't. And it's still buggy as h ell.
Support's advice to me was to do a full, clean install of Windows 8 - and then to install Captivate FIRST, before installing other software. I realize that's a massive job and a major pain - but if you rely heavily on Captivate, I might suggest trying it.
FYI, I have been working on a fairly good laptop - i5 processor (3.2ghz) and 8 gigs ram. But I was in need of a new desktop for heavier applications anyway. So I took this as the time to upgrade my desktop. It arrives today - and the first thing I'll install is Captivate. I'll post back here whether that solves all my problems.
All of that said, I'll probably do a clean install on my laptop soon.
That's all the info/advice I can give. Best of luck!
Keith

I have just installed Captivate 7 but I can't get Help to load, any ideas?

I have just installed Captivate 7 but I can't get Help to load, any ideas?

Hi hazelplt,
When you say you can't load does that mean Captivate does not launch?
Try launching the application as 'Administrator' and check.
You might also want to check by launching it in 'compatibility mode' and see.
In case you still face issues, try resetting Captivate preferences and then check by launching the application.
To reset the preferences, please follow the steps below :
Close Adobe Captivate.
Locate the preference folder:
Windows Vista and Windows 7: C:\Users\[user name]\AppData\Local\Adobe\Adobe Captivate 7 folder
Rename the Captivate folder.
Restart Adobe Captivate. A new folder is automatically created.

Recording without installing captivate

Hi,
I'm working for a big customer that has a very restricted
environment regarding security. It is very complicated and time
consuming to install captivate in the PC that has access to the
application we have to capture (We have to ask IT department,
etc...).
Additionally every time I need to capture screens from a
different application I have to reinstall everything again because
we have to use a different PC.
Anyone can help me and tell me if there is any way to run
captivate capture functionality (or any other application) from a
CD without installing anything in the PC?.
Thanks in advance.
Xavier.

Hello Xavier,
No, sorry. Because Captivate includes files that have be
written to the Windows registry, I don't think that there is any
way that you can run Captivate directly off a CD. I've used many
screen capture programs in the past and never managed to find one
that I can use in this manner.
Historically, what I have done is to network the two machines
together and used Remote Control software such as
Timbuktu
Pro to capture screens.
Recently I worked a project ( for a large client) where I had
to capture screens remotely using
VNC, unfortunately due to the
way Captivate and VNC interact this mean't that manual capture
(using Print Screen) would not work, so probably not the best
solution.
Regards,
Mark
Adobe Community Expert

Installing SAPNWABAP701SR1_TRIAL on Windows Vista - Error

Hi,
i have problems to install MiniSap on Windows Vista.
Can you help me ?
here ist the installation log.
program is starting... Please wait!
guiengine: call to bind() for socket 21200 484 failed . No such file or directory
Starting GUIServer using:
SAPinst port : 21201
GUIServer port: 21211
HTTP port     : 4238
GUI autostart : on
GUI mode      : normal
command       : "C:/Users/ULRICH1.HNP/AppData/Local/Temp/sapinst_exe.4528.1301139212/jre/binjava.exe" -cp "C:/Users/ULRICH1.HNP/AppData/Local/Temp/sapinst_exe.4528.1301139212jarinstgui.jar" -Xmx256M -Dsun.java2d.noddraw=true -Dsap.env.var.javahome=SAPINST_JRE_HOME SDTGui sapinst host=localhost port=21201 -nolock
load resource pool D:DownloadssapSAPNWABAP701SR1_TRIALSAP_NetWeaver701SR1_2008_Installation_MasterIM_WINDOWS_I386
esourcepool.xml
guiengine: No GUI server connected; waiting for a connection on host HNPC1, port 21201 to continue with the installation
Mar 26, 2011 11:34:20 AM : *************************
Mar 26, 2011 11:34:20 AM : Starting Server
Mar 26, 2011 11:34:20 AM : Reading server configuration.
Mar 26, 2011 11:34:21 AM : Reading service configuration SAPinstService.
Mar 26, 2011 11:34:21 AM : Configuring LogManager ...
Mar 26, 2011 11:34:21 AM : *************************************************
Mar 26, 2011 11:34:21 AM : Starting SL Controller ...
Mar 26, 2011 11:34:21 AM : StorageService switched off.
Mar 26, 2011 11:34:21 AM : Initializing SecurityManager ...
Mar 26, 2011 11:34:21 AM : Key Store management switched off.
Mar 26, 2011 11:34:21 AM : Configuring HTTPManager ...
Mar 26, 2011 11:34:21 AM : WebstartService switched off.
Mar 26, 2011 11:34:21 AM : RoleService switched off.
Mar 26, 2011 11:34:21 AM : AlertService switched off.
Mar 26, 2011 11:34:21 AM : NotesService switched off.
Mar 26, 2011 11:34:21 AM : ProcessService switched off.
Mar 26, 2011 11:34:21 AM : Starting MIDService ...
Mar 26, 2011 11:34:21 AM : Starting FileService ...
Mar 26, 2011 11:34:21 AM : LogService switched off.
Mar 26, 2011 11:34:21 AM : MailService switched off.
Mar 26, 2011 11:34:21 AM : Starting services ...
Mar 26, 2011 11:34:21 AM : Starting service "SAPinstService" ...
Mar 26, 2011 11:34:21 AM : Service "SAPinstService" started
Mar 26, 2011 11:34:21 AM : Services started.
Mar 26, 2011 11:34:21 AM : Starting HTTP server listening on port 4239 ...
Mar 26, 2011 11:34:21 AM : HTTP server started.
Mar 26, 2011 11:34:21 AM : SL Controller started.
Mar 26, 2011 11:34:21 AM : Starting GUI ...
guiengine: 2011-03-26 12:34:24 Login successful
Mar 26, 2011 11:34:25 AM : GUI started.
INFO       2011-03-26 12:34:18.735 synxcpath.cpp:776
           CSyPath::createFile()
Creating file C:Program Filessapinst_instdirx.
INFO       2011-03-26 12:34:18.735 synxcfile.cpp:177
           CSyFileImpl::remove()
Removing file C:Program Filessapinst_instdirx.
INFO       2011-03-26 12:34:42.435 synxcpath.cpp:776
           CSyPath::createFile()
Creating file C:Program Filessapinst_instdirNW701AS-ABAPADACENTRALx.
INFO       2011-03-26 12:34:42.435 synxcfile.cpp:177
           CSyFileImpl::remove()
Removing file C:Program Filessapinst_instdirNW701AS-ABAPADACENTRALx.
INFO       2011-03-26 12:34:45.274 synxcpath.cpp:776
           CSyPath::createFile()
Creating file C:Program Filessapinst_instdirx.
INFO       2011-03-26 12:34:45.274 synxcfile.cpp:177
           CSyFileImpl::remove()
Removing file C:Program Filessapinst_instdirx.
INFO       2011-03-26 12:34:47.255 synxcfile.cpp:493
           CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/statistic.6.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const
Copied file 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/statistic.xml' to 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/statistic.6.xml'.
INFO       2011-03-26 12:34:47.692 synxcfile.cpp:493
           CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/statistic.7.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const
Copied file 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/statistic.xml' to 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/statistic.7.xml'.
WARNING    2011-03-26 12:34:48.550 synxcpath.cpp:912
           CSyPath::getOSNodeType(bool )
Unable to get information about path
LABEL.ASC using GetVolumeInformation. Operating system error message: Der angegebene Pfadname ist ungültig.
INFO       2011-03-26 12:34:53.464 synxcfile.cpp:493
           CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/inifile.4.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const
Copied file 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/inifile.xml' to 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/inifile.4.xml'.
INFO       2011-03-26 12:34:53.480 synxcfile.cpp:493
           CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/inifile.5.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const
Copied file 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/inifile.xml' to 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/inifile.5.xml'.
INFO       2011-03-26 12:34:53.636 sixxcstepexecute.cpp:388
Execute step
Component W2K_ServicePack_Check|ind|ind|ind|ind
Preprocess of component |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_First_Steps|ind|ind|ind|ind|1|0|W2K_ServicePack_Check|ind|ind|ind|ind|2|0
INFO       2011-03-26 12:34:59.891 synxcfile.cpp:493
           CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/keydb.3.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const
Copied file 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/keydb.xml' to 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/keydb.3.xml'.
INFO       2011-03-26 12:34:59.907 synxcfile.cpp:493
           CSyFileImpl::copy(const CSyPath & C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/statistic.8.xml, ISyNode::CopyMoveMode_t 0x3, ISyProgressObserver*) const
Copied file 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/statistic.xml' to 'C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/statistic.8.xml'.
INFO       2011-03-26 12:34:59.923 sixxcstepexecute.cpp:790
Execute step verifyPolicy of component |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_getJavaHome|ind|ind|ind|ind|0|0
INFO       2011-03-26 12:34:59.954 sixxcstepexecute.cpp:790
Execute step setNWOption of component |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_getJavaHome|ind|ind|ind|ind|0|0
WARNING    2011-03-26 12:35:00.032
           CJSlibModule::writeWarning_impl()
Could not determine a valid JAVA_HOME directory from the environment.
INFO       2011-03-26 12:35:00.94 sixxcstepexecute.cpp:790
Execute step collect of component |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_GetSidNoProfiles|ind|ind|ind|ind|1|0
WARNING    2011-03-26 12:35:00.188 ianxcreghelper.cpp:235
           CNTRegistryKey::CNTRegistryKey(., HKEY_LOCAL_MACHINE, SYSTEMCurrentControlSetServicesBHDrvx86, ...)
Error 5 (Zugriff verweigert
) in execution of a 'RegOpenKeyEx' function, line (81), with parameter (SYSTEMCurrentControlSetServicesBHDrvx86).
WARNING    2011-03-26 12:35:00.188 ianxcreghelper.cpp:469
           CNTRegistryKey::CNTRegistryKey(., HKEY_LOCAL_MACHINE, SYSTEMCurrentControlSetServicesBHDrvx86, ...)
The subkey 'HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesBHDrvx86' does not exist on the 'localhost' host.
ERROR      2011-03-26 12:35:00.188
           CJSlibModule::writeError_impl()
MOS-01185 The subkey 'HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesBHDrvx86' does not exist on the 'localhost' host.
ERROR      2011-03-26 12:35:00.188 sixxcstepexecute.cpp:950
FCO-00011 The step collect with step key |NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_GetSidNoProfiles|ind|ind|ind|ind|1|0|collect was executed with status ERROR ( Last error reported by the step :The subkey 'HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesBHDrvx86' does not exist on the 'localhost' host.).
INFO       2011-03-26 12:35:23.479 sixxcstepexecute.cpp:1003
An error occured and the user decided to stop.
Current step "|NW_ABAP_OneHost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|2|0|NW_GetSidNoProfiles|ind|ind|ind|ind|1|0|collect".
INFO       2011-03-26 12:35:33.868 synxcpath.cpp:776
           CSyPath::createFile()
Creating file C:Program Filessapinst_instdirNW701AS-ABAPADACENTRALlistOfSupportFilesToBePacked.lst.
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/change.log
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/control.xml
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/controllerKdbClient.dmp
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/instana.xsl
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/keydb.xml
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/msiexec.log
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/sapinst.1.log
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/sapinst.2.log
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/sapinst.log
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/sapinst_dev.1.log
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/sapinst_dev.2.log
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/sapinst_dev.log
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/start_dir.cd
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/stepKeydbClient.dmp
a C:/Program Files/sapinst_instdir/NW701/AS-ABAP/ADA/CENTRAL/vcredist_x86.log
a C:/Users/ULRICH~1.HNP/AppData/Local/Temp/sapinst_exe.4528.1301139212/dev_selfex.out
a C:/Users/ULRICH~1.HNP/AppData/Local/Temp/sapinst_exe.4628.1301138799/dev_selfex.out
a C:/Users/Ulrich.HNPC1/.sdtgui/log/FileService.log
a C:/Users/Ulrich.HNPC1/.sdtgui/log/MIDService.log
a C:/Users/Ulrich.HNPC1/.sdtgui/log/SAPinstService.log
a C:/Users/Ulrich.HNPC1/.sdtgui/log/SDTServer.log
a C:/Users/Ulrich.HNPC1/.sdtgui/log/gui.err
a C:/Users/Ulrich.HNPC1/.sdtgui/log/gui.log
a C:/Users/Ulrich.HNPC1/.sdtgui/log/gui.log.lck
a C:/Users/Ulrich.HNPC1/.sdtgui/log/gui.out
a C:/Users/Ulrich.HNPC1/.sdtgui/log/gui.trc
a C:/Users/Ulrich.HNPC1/.sdtgui/log/gui.trc.lck
a C:/Users/Ulrich.HNPC1/.sdtgui/log/server.err
a C:/Users/Ulrich.HNPC1/.sdtgui/log/server.out
a C:/Users/Ulrich.HNPC1/.sdtgui/log/server.trc
Abort execution because of
controller.userDecideToStop
INFO       2011-03-26 12:35:35.116 synxcpath.cpp:776
           CSyPath::createFile()
Creating file C:Program Filessapinst_instdir.lastInstallationLocation.
INFO       2011-03-26 12:35:35.132 synxcpath.cpp:776
           CSyPath::createFile()
Creating file C:Program Filessapinst_instdirNW701AS-ABAPADACENTRAL__instana_tmp.xml.
Mar 26, 2011 11:35:35 AM : Stopping services ...
Mar 26, 2011 11:35:35 AM : Stopping service "SAPinstService" ...
Mar 26, 2011 11:35:35 AM : Service "SAPinstService" stopped.
Mar 26, 2011 11:35:35 AM : Services stopped.
Mar 26, 2011 11:35:35 AM : Server shutdown by SAPinstService
Exit status of child: 2

SAPinst is having problems starting up.
Please post the sapinst.log file from C:\Program Files\sapinst_dir
Make sure you do the following.
1.) Turn off Windows Firewall
2.) Turn off UAC (http://www.petri.co.il/disable_uac_in_windows_vista.htm)
3.) Install right version of JRE/JDK (1.4.2 Update 29)
4.) Set the correct User Environment Variables (JAVA_HOME, SAPSYSTEMNAME)
5.) Delete all SAP folders/contents in TEMP folder of your user profile (C:/Users/ULRICH~1.HNP/AppData/Local/Temp/.....).
5.) Delete C:\Program Files\sapinst_dir\ folder. This will be recreated when SAPinst starts again.
Give this a shot and see what happens.
Regards,
Ravi

Problem installing printer on windows 7 enterprise machine

Hi
I have HP Color LaserJet CP2025DN printer which i'm trying to install on my windows 7 machine. I have search on HP site where I was told that I can get the driver from windows update but when I run the windows update I cant seem to find cp2025dn or cp2020
printer from list.
Can someone please help me installing this printer.
When I go into my printer and device I see this icon.
My printer usb info
USB\VID_03F0&PID_5417&REV_0100

Hi,
Since all drivers in Windows update are produced from manufacturer and then after passing the Windows Logo Program testing, then they can be distribute onto update, that should be little delayed. I
suggest we download the latest driver applied to Windows 7 from manufacturer site.
Before installing the driver, is suggest you open Control Panel\All Control Panel Items\Programs and Features and delete the printer driver that is already installed.
I'm seeing a lot of information about the HP LaserJet CP2025dn not working properly with Windows 7.
I suggest contacting HP for the drivers support for Windows 7, or you can install the driver with Vista compatible mode for test:
1. Insert the installation media, right click on the DVD drive icon and choose Open
2. In the open folder, right click the program setup.exe file and click the Properties option.
3. Select the Compatibility tab.
4. Select the Run This Program in Compatibility Mode option.
5. From the drop-down list, choose the operating system you ran before upgrading to Vista.
6. If necessary, select the option to run the program as an administration.
7. Click OK.
Now, right click on Setup.exe and choose Run as administrator to install it again.
Furthermore, you can try to use Windows XP mode to use these printer.
Install and use Windows XP Mode in Windows 7
http://windows.microsoft.com/en-us/windows7/install-and-use-windows-xp-mode-in-windows-7
I also would like to suggest you contact HP directly to consult the issue. In this way, your issue can be fixed efficiently.
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support

Unable to install itunes in windows 7 64 bit - hanging

Unable to install itunes in windows 7 64 bit - screen is hanging after first few steps ...
Also i am unable to uninstall Apple update software. Are these both related.
Now how do i get the software installed( itunes installed in windows 7)

Hey gigipramod,
Thanks for the question. I understand you are experiencing issues installing iTunes. The following resource may provide a solution:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M.

I couldn't install itunes in windows 7, 64 bit, DLL not found, can any one assist

Windows 7, 64 bit, unable to install. DLL missing, kindly assist.

That's perfect, thanks.
Although you're getting a different error message, try the procedure from the following user tip with that one:
"The administrator has set policies to prevent this installation" error messages when installing iTunes for Windows on Windows Vista and Windows 7 systems

Why can't I install Itunes on windows vista 64 bit?

Why can't I install Itunes on windows vista 64 bit? I have removed all apple software and repeated the reinstall many times but it fails. I get this complicated error mesage and then the installer rolls back and fails.

I get this complicated error mesage and then the installer rolls back and fails.
I'd like to have a closer look at that error message please.
Generate the error message again. While the error message box is open, hold down the Alt key and hit the PrtSc key. Paste the screenshot into an image file (using a program like Paint), and save the file.
Start a reply here and click the wee camera icon at the top of the reply window. Click "Choose file", browse to the image file, select the file and click "Open". Now click "Insert file" to insert the screenshot into the reply.

Installing Captivate on Windows 7

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