Installing CC Desktop 1.8.0.447 corrupts db and app associations
I attended Max 2014 this week and was excited to return to update the Creative Cloud Desktop application and install all of the app updates. The first way I attempted to do this has created hours of frustration and futile tech support calls. I started by clicking the "cloud" menu icon and Install the 1.8.0.447 build.
After installing the update, the APPS tab in the CC Desktop application presents you with a spinning loading wheel and doesn't show you any of the apps that are currently installed. There are several procedures that Adobe and other forum members have listed for previous builds that take you through suggestions on how to remedy this. Some initial causes like legacy CS5 installs, etc, were not applicable. The first significant move is to navigate to your OOBE folder and remove the opm.db file (as part of these steps App doesn’t open | Progress wheel spins continually). Following this procedure sent me on a path that totally messed up my CC Desktop install.
After following that last step, and restarting the CC Desktop, the APPs panel loads up – with one major exception – all the relationships between the Installed apps and what CC Desktop thinks is installed is gone. Not only does it not properly recognize what is installed but there is apparently no way to re-associate that within the app!
I've come to generally appreciate the CC Desktop app as a centralized way to update all the programs, it's an improvement from the more antiquated AAM updater, which is still accessible from apps via Help > Updates. But I can remember back in the day where you used to have to download an run installers manually one at a time, so I'll take it.
With that said, this current iteration has crashed and burned and the only solution after two conversations with Adobe tech support is "sorry, you'll just have to uninstall and re-install everything". That's NOT acceptable. Some of these apps have gobs of plugins, presets, settings, etc, and I can easily blow a day getting everything up and running again. As it is, I've wasted 6+ hours trying to get to the next step.
My latest attempt involved using a Time Machine backup and restoring the following files (after shutting down all CC Desktop apps). This is always a crap shoot because I may not be restoring all the folders necessary (though I think I've got it down now), and there are "invisible" files that could be missed. With that, I restored:
/Users/<user folder>/Library/Application Support/Adobe/AAMUpdater/
/Users/<user folder>/Library/Application Support/Adobe/AAMUpdaterInventory/
/Users/<user folder>/Library/Application Support/Adobe/OOBE/
/Users/<user folder>/Library/Application Support/Adobe/caps/
(hidden ~/Library)
~/Library/Application Support/Adobe/AAMUpdater/
~/Library/Application Support/Adobe/OOBE/
After restoring these files, I restarted, and I can then see that my AAM appears in the top system menu bar indicating that there are 16 updates (this is good!), and the CC Desktop icon, when clicked shows there is an update (the version listed above).
As this is the 3rd time I've done this, I call this my branching point – the last two attempts both were followed by the install of the new CC Desktop app, which gets me exactly into the sequence outlined above. Spinning blank apps screen. Then I delete the opm.db file, and we're stuck.
Just for kicks I opened up the AAM app, and it's listing all the updates for the applications. And I still haven't updated the desktop app. I'm nervous to update the apps outside of the cloud application... but I'm considering doing this. Uninstalling the Creative Cloud Desktop application, reinstalling with the new one and wondering if it will pickup on the applications that are currently installed and the versions I'm running.
At this point I'm waiting to see if I should:
a) uninstall CC desktop, and download the latest installer and try that – would that be any different than just updating it?
b) run the updates for the apps, leave CC Desktop alone and ride out the storm until the next build comes along. Will installing the next version, again, pick up the latest database (after all my updates) and run correctly?
Thoughts are appreciated, thanks!
Thanks
Stephen
**UPDATE**
Called up Adobe Tech support for a 3rd time, and this time got someone who was willing to work with me on this. Since the past two times we've used the "Install Now" option in Creative Cloud Desktop to update the application, which usually leads to failure, we tried to dump the current install and start fresh with the desktop app. Uninstalling the CC Desktop doesn't remove any of the installed programs.
Do try this alternate method we:
Uninstalled Creative Cloud Desktop application
Restarted
Downloaded and installed the latest version of Creative Cloud Desktop at Free Creative Cloud | Download Adobe Creative Cloud free trial
Once it launched it took about 20 seconds to sync up with the applications I currently have installed, but recognized they were there, and indicated there were updates!
Ran all the updates
This is why I seldom take the first "no" as an answer...
I hope that this helps someone else out.
Stephen
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Installed Mavericks twice. Safari immediately went to app store then froze. After second installation App store missing. Now Safari causes some Finder problems. The GO menu freezes.
Hi there,
Safari crashes all the time also on my end.
Here my crash report:
Process: com.apple.WebKit.WebContent [2296]
Path: /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
Identifier: com.apple.WebKit.WebContent
Version: 9537 (9537.75.14)
Build Info: WebKit2-7537075014000000~6
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Safari [2286]
User ID: 501
Date/Time: 2014-05-04 15:18:25.002 +0200
OS Version: Mac OS X 10.9.2 (13C1021)
Report Version: 11
Anonymous UUID: 7B08B53B-8E1C-D753-7040-CFE514C0ADA0
Sleep/Wake UUID: 234D0357-75D2-4ED5-836B-F248BCD53AF4
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_INSTRUCTION (SIGILL)
Exception Codes: 0x0000000000000001, 0x0000000000000000
Application Specific Information:
Bundle controller class:
BrowserBundleController
Process Model:
Multiple Web Processes
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 ??? 0x00002913b935dcf4 0 + 45164688432372
1 com.apple.JavaScriptCore 0x00007fff8bdaca13 JSC::Interpreter::executeCall(JSC::ExecState*, JSC::JSObject*, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 595
2 com.apple.JavaScriptCore 0x00007fff8bdac7b5 JSC::call(JSC::ExecState*, JSC::JSValue, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 69
3 com.apple.WebCore 0x00007fff9070982a WebCore::JSMainThreadExecState::call(JSC::ExecState*, JSC::JSValue, JSC::CallType, JSC::CallData const&, JSC::JSValue, JSC::ArgList const&) + 154
4 com.apple.WebCore 0x00007fff9074df62 WebCore::ScheduledAction::executeFunctionInContext(JSC::JSGlobalObject*, JSC::JSValue, WebCore::ScriptExecutionContext*) + 450
5 com.apple.WebCore 0x00007fff9074dcc7 WebCore::ScheduledAction::execute(WebCore::Document*) + 151
6 com.apple.WebCore 0x00007fff9074da12 WebCore::DOMTimer::fired() + 242
7 com.apple.WebCore 0x00007fff9050df0f WebCore::ThreadTimers::sharedTimerFiredInternal() + 175
8 com.apple.WebCore 0x00007fff9050ddea WebCore::timerFired(__CFRunLoopTimer*, void*) + 58
9 com.apple.CoreFoundation 0x00007fff92529494 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
10 com.apple.CoreFoundation 0x00007fff92528fcf __CFRunLoopDoTimer + 1151
11 com.apple.CoreFoundation 0x00007fff9259a5aa __CFRunLoopDoTimers + 298
12 com.apple.CoreFoundation 0x00007fff924e4755 __CFRunLoopRun + 1525
13 com.apple.CoreFoundation 0x00007fff924e3f25 CFRunLoopRunSpecific + 309
14 com.apple.HIToolbox 0x00007fff8817ca0d RunCurrentEventLoopInMode + 226
15 com.apple.HIToolbox 0x00007fff8817c7b7 ReceiveNextEventCommon + 479
16 com.apple.HIToolbox 0x00007fff8817c5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65
17 com.apple.AppKit 0x00007fff8f1363de _DPSNextEvent + 1434
18 com.apple.AppKit 0x00007fff8f135a2b -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 122
19 com.apple.AppKit 0x00007fff8f129b2c -[NSApplication run] + 553
20 com.apple.AppKit 0x00007fff8f114913 NSApplicationMain + 940
21 com.apple.XPCService 0x00007fff880d3c0f _xpc_main + 385
22 libxpc.dylib 0x00007fff8a91ebde xpc_main + 399
23 com.apple.WebKit.WebContent 0x000000010885eba0 0x10885e000 + 2976
24 libdyld.dylib 0x00007fff92a295fd start + 1
Thread 1:
0 libsystem_kernel.dylib 0x00007fff89865e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91ccdf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91cd0fb9 start_wqthread + 13
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff89866662 kevent64 + 10
1 libdispatch.dylib 0x00007fff8afb243d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x00007fff8afb2152 _dispatch_mgr_thread + 52
Thread 3:
0 libsystem_kernel.dylib 0x00007fff89861a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89860d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff924e4fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff924e45e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff924e3f25 CFRunLoopRunSpecific + 309
5 com.apple.AppKit 0x00007fff8f2d616e _NSEventThread + 144
6 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
7 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
8 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 4:: JavaScriptCore::BlockFree
0 libsystem_kernel.dylib 0x00007fff89865716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91ccec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8bd476f6 ***::ThreadCondition::timedWait(***::Mutex&, double) + 118
3 com.apple.JavaScriptCore 0x00007fff8bd47215 JSC::BlockAllocator::blockFreeingThreadMain() + 117
4 com.apple.JavaScriptCore 0x00007fff8bd3c53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 5:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff89865716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91ccec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8bd47d17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff8bd47ba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8bd3c53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 6:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff89865716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91ccec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8bd47d17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff8bd47ba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8bd3c53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 7:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff89865716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91ccec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8bd47d17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff8bd47ba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8bd3c53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 8:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff89865716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91ccec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8bd47d17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff8bd47ba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8bd3c53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 9:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff89865716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91ccec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8bd47d17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff8bd47ba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8bd3c53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 10:: JavaScriptCore::Marking
0 libsystem_kernel.dylib 0x00007fff89865716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x00007fff91ccec3b _pthread_cond_wait + 727
2 com.apple.JavaScriptCore 0x00007fff8bd47d17 JSC::GCThread::waitForNextPhase() + 119
3 com.apple.JavaScriptCore 0x00007fff8bd47ba8 JSC::GCThread::gcThreadMain() + 88
4 com.apple.JavaScriptCore 0x00007fff8bd3c53f ***::wtfThreadEntryPoint(void*) + 15
5 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
6 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
7 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 11:: WebCore: Scrolling
0 libsystem_kernel.dylib 0x00007fff89861a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89860d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff924e4fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff924e45e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff924e3f25 CFRunLoopRunSpecific + 309
5 com.apple.CoreFoundation 0x00007fff92599811 CFRunLoopRun + 97
6 com.apple.WebCore 0x00007fff905bc5e4 WebCore::ScrollingThread::initializeRunLoop() + 244
7 com.apple.JavaScriptCore 0x00007fff8bd3c53f ***::wtfThreadEntryPoint(void*) + 15
8 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
9 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
10 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 12:: com.apple.NSURLConnectionLoader
0 libsystem_kernel.dylib 0x00007fff89861a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x00007fff89860d18 mach_msg + 64
2 com.apple.CoreFoundation 0x00007fff924e4fc5 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x00007fff924e45e9 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x00007fff924e3f25 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x00007fff8b3bc967 +[NSURLConnection(Loader) _resourceLoadLoop:] + 348
6 com.apple.Foundation 0x00007fff8b3bc76b __NSThread__main__ + 1318
7 libsystem_pthread.dylib 0x00007fff91ccc899 _pthread_body + 138
8 libsystem_pthread.dylib 0x00007fff91ccc72a _pthread_start + 137
9 libsystem_pthread.dylib 0x00007fff91cd0fc9 thread_start + 13
Thread 13:
0 libsystem_kernel.dylib 0x00007fff89865e6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x00007fff91ccdf08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x00007fff91cd0fb9 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000006 rbx: 0x0000000113366f18 rcx: 0x00000001149065f0 rdx: 0x00002913b935da04
rdi: 0x000000005739eef6 rsi: 0x0000000000000004 rbp: 0x00007fff5739ef90 rsp: 0x00007fff5739eef0
r8: 0x0000000000000020 r9: 0x0000000000000001 r10: 0x000000011453c930 r11: 0x0000000000000006
r12: 0x0000000000000200 r13: 0x000000010ca90418 r14: 0xffff000000000000 r15: 0xffff000000000002
rip: 0x00002913b935dcf4 rfl: 0x0000000000010206 cr2: 0x000000010e880000
Logical CPU: 0
Error Code: 0x00000000
Trap Number: 6
Binary Images:
0x10885e000 - 0x10885eff4 com.apple.WebKit.WebContent (9537 - 9537.75.14) <B6BACFDC-3742-3AD9-AE7F-2DA7D2025DD7> /System/Library/PrivateFrameworks/WebKit2.framework/Versions/A/XPCServices/com. apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent
0x108868000 - 0x108868fff WebProcessShim.dylib (7537.75.14) <B79743A8-BC3D-335E-A926-F1B051B04BB2> /System/Library/PrivateFrameworks/WebKit2.framework/WebProcess.app/Contents/Mac OS/WebProcessShim.dylib
0x10b2fb000 - 0x10b303ff3 libCGCMS.A.dylib (599.21.1) <84C6C6F3-AD75-3120-A86F-8AE1005A0ECE> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x10d867000 - 0x10d88fffb libRIP.A.dylib (599.21.1) <994C1D46-A532-3361-8C20-11778DC12040> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A .dylib
0x10e3e4000 - 0x10e3e7ffa libCGXType.A.dylib (599.21.1) <0F364FEE-105D-329D-B823-082AA45E6AFD> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXTy pe.A.dylib
0x10eb95000 - 0x10eba0fff libGPUSupport.dylib (9.6) <039FC0EF-1B2C-3465-907B-A1856DCF5ADF> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
0x123400000000 - 0x12340034dff7 com.apple.driver.AppleIntelHD3000GraphicsGLDriver (8.24.11 - 8.2.4) <32F185FB-3FC5-312C-80DD-AC47FE71C8D2> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD3000GraphicsGLDriver
0x123480000000 - 0x123480290fff com.apple.AMDRadeonX3000GLDriver (1.20.11 - 1.2.0) <71623864-6E89-3C1E-AFE4-C19E8D9D48AF> /System/Library/Extensions/AMDRadeonX3000GLDriver.bundle/Contents/MacOS/AMDRade onX3000GLDriver
0x7fff6e726000 - 0x7fff6e759817 dyld (239.4) <2B17750C-ED1B-3060-B64E-21897D08B28B> /usr/lib/dyld
0x7fff869e9000 - 0x7fff86ad3fff libsqlite3.dylib (158) <00269BF9-43BE-39E0-9C85-24585B9923C8> /usr/lib/libsqlite3.dylib
0x7fff86b6f000 - 0x7fff86b6fffd libOpenScriptingUtil.dylib (157) <19F0E769-0989-3062-9AFB-8976E90E9759> /usr/lib/libOpenScriptingUtil.dylib
0x7fff86b97000 - 0x7fff86b99fff libCVMSPluginSupport.dylib (9.6) <FFDA2811-060E-3591-A280-4A726AA82436> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCVMSPluginS upport.dylib
0x7fff86bfd000 - 0x7fff86c14ff7 com.apple.CFOpenDirectory (10.9 - 173.90.1) <38A25261-C622-3F11-BFD3-7AFFC44D57B8> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff86c15000 - 0x7fff86c33ff7 com.apple.Accounts (113 - 113) <FEB37642-C973-3CD2-B279-142492266A16> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff86c3c000 - 0x7fff86d72ffc com.apple.WebKit (9537 - 9537.75.14) <98D7B16B-B2C8-3A4E-9AE9-7A8385ACFBA9> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x7fff86d73000 - 0x7fff86da3fff com.apple.IconServices (25 - 25.17) <4751127E-FBD5-3ED5-8510-08D4E4166EFE> /System/Library/PrivateFrameworks/IconServices.framework/Versions/A/IconService s
0x7fff86da4000 - 0x7fff871d7ffb com.apple.vision.FaceCore (3.0.0 - 3.0.0) <F42BFC9C-0B16-35EF-9A07-91B7FDAB7FC5> /System/Library/PrivateFrameworks/FaceCore.framework/Versions/A/FaceCore
0x7fff871d8000 - 0x7fff871e2ff7 libcsfde.dylib (380) <3A54B430-EC05-3DE9-86C3-00C1BEAC7F9B> /usr/lib/libcsfde.dylib
0x7fff871e6000 - 0x7fff87201ff7 libPng.dylib (1042.2) <103F76EB-0FB7-320E-822F-53483CCB7299> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff87202000 - 0x7fff87212ffb libsasl2.2.dylib (170) <C8E25710-68B6-368A-BF3E-48EC7273177B> /usr/lib/libsasl2.2.dylib
0x7fff8721c000 - 0x7fff8725dfff com.apple.PerformanceAnalysis (1.47 - 47) <784ED7B8-FAE4-36CE-8C76-B7D300316C9F> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
0x7fff8725e000 - 0x7fff87264fff com.apple.AOSNotification (1.7.0 - 760.3) <7901B867-60F7-3645-BB3E-18C51A6FBCC6> /System/Library/PrivateFrameworks/AOSNotification.framework/Versions/A/AOSNotif ication
0x7fff87265000 - 0x7fff87394fef com.apple.MediaControlSender (2.0 - 200.34.4) <FC24EC8D-2E46-3F76-AF63-749F30857B96> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x7fff87dc2000 - 0x7fff87ea1fff libcrypto.0.9.8.dylib (50) <B95B9DBA-39D3-3EEF-AF43-44608B28894E> /usr/lib/libcrypto.0.9.8.dylib
0x7fff87ea2000 - 0x7fff87f93ff9 libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
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0x7fff94161000 - 0x7fff941cefff com.apple.SearchKit (1.4.0 - 1.4.0) <B9B8D510-A27E-36B0-93E9-17146D9E9045> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff941dc000 - 0x7fff941f8fff libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
0x7fff9421b000 - 0x7fff94231fff com.apple.CoreMediaAuthoring (2.2 - 947) <B01FBACC-DDD5-30A8-BCCF-57CE24ABA329> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff94232000 - 0x7fff94362ff7 com.apple.desktopservices (1.8.2 - 1.8.2) <76D6ED93-9D5A-3941-8B88-A1773290AE74> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x7fff94363000 - 0x7fff943ecff7 libsystem_c.dylib (997.90.3) <6FD3A400-4BB2-3B95-B90C-BE6E9D0D78FA> /usr/lib/system/libsystem_c.dylib
0x7fff943ee000 - 0x7fff9467ffff com.apple.RawCamera.bundle (5.04 - 736) <0C8A3629-BEAC-34A7-A3A3-B9AF4B3AB4B4> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff94680000 - 0x7fff9468aff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <2D27B498-BB9C-3D88-B05A-76908A8A26F3> /System/Library/Frameworks/ServiceManagement.framework/Version -
If i purchase mountain lion will it wipe my hard drive or will i keep all of my files and applications
Simply connect an external hard drive to it. Format it if it's not labeled as made for Mac using Disk Utility.
I'd recommend backing it up using Time Machine. Your Macbook should ask you if you want this drive to be used for Time Machine....you do.
Once the backup is done you can, later on, use the backup drive to migrate everything to your new iMac. -
How do I install CC Desktop and Apps to a drive other than "C"?
After several problems, help from the forum, and finally an Adobe tech from India, the tech was able to install CC Desktop. The tech had to make hidden files visible, and change an existing file OO?? (I can't remember the last two letters") to OO??_old. Maybe this will help someone else.
Perhaps I'm wrong, but as the tech was downloading and installing CC Desktop, I didn't see any option for which drive to install it on. I am now installing CC apps. I see no option as to which drive to install the app.
I have my computer setup as C: operating system; D: sctratch; E: programs; F: files, G: cd/dvd.
How can I install CC Desktop to "E"? If done, will CC apps automatically install on "E"? Will CC Desktop work properly on other than "C" drive? Will CC apps work properly on other than "C" drive? If CC Desktop should always be on "C", can I stll install CC apps on "E"? I get no dialog box or window providing an option of where to install any of the CC programs.While CCApp Prefs does give you this option, it doesn't respect the settings and still installs to C: Drive. This is a big problem for those using an SSD drive to boot. Why would something as simple as choosing your install folder, like every other application in the world be an issue that has taken over a year to fix?
-
Run time error '9' while installing BIP Desktop 10.1.3.4.1 for Windows
Hi,
I've been getting 'run time error '9' Subscript out of range error while installing BIP Desktop.
I have MS Word 2003 and the laptop's OS is Windows XP SP3. I have searched the net and this forum for suggestions
and followed what was recommended (install .NET framework 2.0, make sure no MS Office processes are not running while
installing the software, Admin rights at Registry level on BI Publisher folder etc..) but no use.
This is a new laptop which I just received. On my existing laptop (which has similar configuration), I've installed BIP long time
ago and do not remember facing this error. If any one has come across this problem recently and was able to trouble shoot it,
please share with me how you were able to overcome the problem.
Thanks and Regards,
SriniHello,
Since I haven't heard from any one, I have opened a service request with Oracle support.
Support recommended that I down load a desktop publisher from edelivery.oracle.com but even that didn't help.
Will keep you posted.
Regards,
Srini -
My Windows 7 Professional desktop system hard disk got corrupted and I took the opportunity to install an SSD for a new system disk and reinstall Windows. The system is up and running on the SSD, with my old system disk now used for storage as it is still readable. The only Adobe product I have reinstalled so far is Reader XI but I would like to reinstall Elements 8 and Acrobat 9 without taking up more licences as both are also installed on my laptop. Can you point me to the best way to do this? - Thanks
If you have the two allotted activations already and one was lost on the hard drive that failed then you need to contact Adobe Support thru chat and ask them to reset your activations.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
Re-install PalmOne Desktop v. 4.1.4?
Help! My (very old) Zire 31 has worked very well with PalmOne Desktop v 4.1.4 until now. Will no longer HotSync.
It does not seem to be the PDA, so I suspect a desktop file is corrupted.
My PDA battery has completely discharged, so all its user data has been lost. My Desktop has 10 years' worth of dates and addresses I would hate to lose.
If I re-install 4.1.4, will my user data be preserved? Or should I install an update?
Thanks in advance. Sure could use some adult supervision.
Ross
Post relates to: Zire 31Campus56, two things -
First off, the PalmTX installation disk came with Palm Desktop version 4.2, not 4.1.4. That sounds like the one supplied with your T|E... 4.2 is available from my "Reading the Manual..." link below.
Secondly, to insure no loss of data, copy your HotSync user data from your present installation on your computer (C:/Program Files/Palm/ <hotsync account name truncated> ), and save it in another place - either in a totally different directory on your computer, or on a "thumb drive". This way, it will be safe no matter what happens in any uninstall/reinstall.
I'm not completely understanding your question. Did you wipe out the data on the TX or not? Some programs will cause a simple "Reset" to be required, but none that I know of will ask you to do a "Hard Reset"!!! A normal Soft Reset just reboots the device, which is sometimes necessary depending on the software installed. I recall most SkyScape medical programs forced a reset after installation...
Palm Desktop 4.2 will work fine in Win7 with the addition of the Aceeca 64bit drivers now available. See the Windows HotSync section of this forum for information about 64bit drivers.
Thanks for the compliment!
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked! -
Unable to install Blackberry Desktop Manager on Windows 8
Hi Team,
Please help as I am trying to install Blackberry Desktop Software for my Blackberry Bold 4 (9900) phone,
I did not get any software CD with the phone hence downloaded the software from
http://us.blackberry.com/software/desktop.html
and when I try to install I get the following error,
I do not understand this issue can any one help me on this.
Windows ® Installer. V 5.0.9200.16384
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.Hi and Welcome to the Community!
Here is a KB that discusses that error:
KB19300 Windows Installer command line parameters information box appears when attempting to install BlackBerry Desktop Manager
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
To install Remote Desktop Services User CAL on Windows Server 2008 R2 Enterprise Edition with SP1
Dear Sir,
Presently we have installed Windows Server 2008 R2 Enterprise Edition with SP 1. And now i would like to install Remote Desktop Services User CAL on this server. I have 25 digit product key of Windows Server
2008 R2 Remote Desktop Services User CAL (20). Downloaded this product key from our MSDN Subscriptions.
Kindly suggest me how to install (CAL server with product key that i have) and configure remote desktop services on my above existing server also how to point other server with my CAL server.
ThanksHi,
1. Install Remote Desktop Session Host and Remote Desktop Licensing Role Services using Server Manager.
2. Open RD Licensing Manager (licmgr.exe), Activate your server, then install your license
3. In RD Session Host Configuration (tsconfig.msc), set the Licensing mode to Per User and Specify your RD Licensing server name (itself). If you want you may configure these two settings via group policy setting instead. The path of the
group policy settings is Computer Configuration\ Administrative Templates\ Windows Components\ Remote Desktop Services\ Remote Desktop Session Host\ Licensing
4. You may point other RDSH servers to your RD Licensing server using RD Session Host Configuration or via group policy as mentioned above.
5. Optionally you may consider installing other Remote Desktop Role Services such as RD Gateway, RD Web Access, RD Connection Broker, etc.
-TP -
Problem while installing discoverer desktop edition
HI
I find few error messages while installing discoverer desktop edition..
When i give oracle home as
name:OracleHome92
Location: DiscovererDesk
it gives me a error
" oracle discoverer doesnot support multiple installations thus it cannot be installed on oracleHome92.It can only be installed on 'OraHome92'"
When i give oracle home as
name:OraHome92
It automatically takes my 9i oracle home path i.e E:\oracle\ora92 and gives me a error like
"The location specified 'E:\Oracle\ora92', is already used an oracle home for an
'Oracle 82 beta'.It cann't be used as an oracle home for nt."
I have oracle 9i and form6i,report 6i installed in my system.
Please suggest me ..
Regards,
SatyaHi
The easiest way to get a fully working TNSNAMES in a version 4 environment is to use the Net 8 Configuration utility.
Here's a workflow:
1. From the Start button, select Start | Oracle for Windows NT | Oracle Net8 Easy Config
2. When it starts, check Add New Service and in the little box to the right type the name by which you want this connection to be known
3. Click the Next button
4. Select TCP/IP (Internet Protocol) and click the Next button
5. Enter the fully qualified domain name or IP address of the server that contains the database
6. In Port, enter the port number - it defaults to 1521
7. Click the Next button
8.In Database SID enter the name of the database, then click the Next button
9.Click the Test Service button
10. Provide a username and password for an account on the database, then click the Test button
11. If you see: Connecting.... The test did not succeed you got the username/password combination wrong or some other part of the setup
12. When you see: Connecting.... The connection test was successful click the Done button
13. Click the Next button
14. Click the Finish button
You should now have a valid TNSNAMES connection for use by Discoverer 4
Best wishes
Michael -
How can i re install the OS if the software gets corrupted in OSX 10.8 ?
how can i re install the OS if the software gets corrupted in OSX 10.8 ?
If the hard disk is damaged:
1. Press Command and R keys while your Mac is starting.
2. Open Disk Uitlity, select Macintosh HD in the sidebar and repair the disk. If it can't be repaired, take your Mac to an Apple Store -
I attempted to install Palm Desktop 6.2 under Vista Business on top of Palm Desktop 6.2 beta. I selected a complete install. After the installation and the device sync, only the Media and Install sub-applications were available on the desktop (though all were still available on the handset). No Calendar, no Memos, no Contacts, nothing.
I subsequently re-installed (twice), each time removing the Palm Desktop software completely (from the control panel). Same result. Is there some trick to this I need to know?
Thanks.
-- Ed
Post relates to: Treo 700p (Sprint)Thanks, I very much appreciate the help. But why does this happen? I mean, after I tried it,
I figured, okay, maybe if I change the security permissions no the executable so that my id
has full control... But no. I did that (also changed the permissions on the link), but when I
bring it up under my account without running it as Admin, it still brings up only the media
portions of the Desktop. Then I went through c:\Program\Files\Palm and gave full control
permissions to my id for every executable I found in the top level directory. Still no joy.
I do appreciate the help -- it certainly beats not being able to access my calendar at all --
but I'm afraid I have to call this more of a workaround than a fix. For one thing, I'd like very
much to be able to access my calendar from a userid on this machine that does not have
Administrative privileges. Any chance for a fix at any point in the future?
Thanks again!
-- Ed -
Windows 8 won't install on my Macbook Pro, have installed Parallel Desktops 9.
Am trying to download Windows 8 onto my Macbook Pro. I've installed Parallel Desktops 9. The Windows download keeps telling me it can't download because the setup file is not supported by OS X. Parallel Desktops is telling me I can install Windows via a PC, DVD or image file. Does this mean I cannot install Windows by downloading it.
Am trying to download Windows 8 onto my Macbook Pro. I've installed Parallel Desktops 9. The Windows download keeps telling me it can't download because the setup file is not supported by OS X. Parallel Desktops is telling me I can install Windows via a PC, DVD or image file. Does this mean I cannot install Windows by downloading it.
-
Can't uninstall or install RIM Desktop Software
I had the desktop manager on my PC (Vista) and went through the steps outlined in the help areas of this website to uninstall it. Now that I have deleted the files from my registry I get this error:
Could not open key: HKEY_LOCAL_MACHINE_\Software\Microsoft\CurrentVersion\Uninstall\Blackberry_{EE59E38D-687D-4BBB-89CD-20EA7AEF1EF1E0}. Verify that you have sufficient access to that key, or contact your support personnel.
When I try to re-install it...
Help?Hi and Welcome to the Forums!
I can't specifically tell what you've tried and not tried, so I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
3) Get a fresh download of the RIM DTM software:
http://na.blackberry.com/eng/services/desktop/
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code
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