Installing Cisco E3000, conflict with Network Magic

I have replaced, for security reasons, my old Belkin with the Cisco E3000. The installation disk runs and then says will not configure router. I tried Cisco Router chat but they say it is a Network Magic problem, because the software in the install disk conflicts with Network Magic. I have checked my firewall (Sunbelt's Vipre) and did not see any problem. I am running XP SP3. I also uninstalled all the Belkin entries I can find, rebooted, and still it would not install. Somewhere, in Network Magic, has to be the process in which I need.
Information to help in diagnosis:
Network Magic version 5.5.9195.0-Pure0
Cable Connection
Cable modem is a Motorola, SB 5100
Router I am trying to install: Cisco E3000. Since it won't setup, I can't give you any info
Router Connection: Wired
Ethernet port is a PCI Card
Windows XP SP 3 with all updates
Firewall from Sunbelt software, the Vipre product versions 4.0.3904, updated 30 minutes ago
Vipre also applies to the Anti-Virus
My physical locating is Western PA, USA
I was able, with the router setting up, connect to the internet simply by plugging in the router to the modem and then PC. Plugging in the router to the cable modem was part of the setup procedure. Connecting to the PC was something I did via Network Magic. This did not set up the router.

jobanks wrote:
I have replaced, for security reasons, my old Belkin with the Cisco E3000. The installation disk runs and then says will not configure router. I tried Cisco Router chat but they say it is a Network Magic problem, because the software in the install disk conflicts with Network Magic. I have checked my firewall (Sunbelt's Vipre) and did not see any problem. I am running XP SP3. I also uninstalled all the Belkin entries I can find, rebooted, and still it would not install. Somewhere, in Network Magic, has to be the process in which I need.
Information to help in diagnosis:
Network Magic version 5.5.9195.0-Pure0
Cable Connection
Cable modem is a Motorola, SB 5100
Router I am trying to install: Cisco E3000. Since it won't setup, I can't give you any info
Router Connection: Wired
Ethernet port is a PCI Card
Windows XP SP 3 with all updates
Firewall from Sunbelt software, the Vipre product versions 4.0.3904, updated 30 minutes ago
Vipre also applies to the Anti-Virus
My physical locating is Western PA, USA
I was able, with the router setting up, connect to the internet simply by plugging in the router to the modem and then PC. Plugging in the router to the cable modem was part of the setup procedure. Connecting to the PC was something I did via Network Magic. This did not set up the router.
Hi jobanks,
Call Network Magic Support for help.
By phone: 888-812-9402
Mon-Fri, 9am-5pm Pacific Time
Sat-Sun, 11am-4pm Pacific Time
(We're closed on most US national holidays.)
thecreator - Running Network Magic version -5.5..9195.0-Pure0 on Windows XP Home Edition SP 3
Running Network Magic version -5.5.9195.0-Pure0 on Wireless Computer with McAfee Personal Firewall Build 11.5.131 Wireless Computer has D-Link DWA-552 connecting to D-Link DIR-655 A3 Router.

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(Mod note: Removed non-public information. Thank you.)
Message Edited by Vince_02 on 11-25-2009 05:09 AM

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