Installing creative cloud app

I've been having trouble with Creative Cloud, I recently paid for this, and tried to download the Creative Cloud app but when I double click on it (as I'm using a MAC) it opens up the Initializing Installation bubble but nothing happens during that. I tried to talk to someone on the support chat last night, and they got me to do a bunch of things, that didn't seem to help. Does anyone else have any other suggestions as to how I can fix it and get past the Initializing Installation part.
Thanks, Claire.

Hi Claire,
Welcome to Adobe Forum,
You can try reinstalling Adobe application manger. Go to HD>library>application support>adobe>caps and rename the caps folder. After renaming this folder, go to USER library>application support>adobe>OOBE and rename OOBE folder as well and install Adobe application manager from below link. it should work fine.
http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Let us know if it helps.
Note: you can refer to http://forums.adobe.com/message/6141540
http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html
Regards,
Rajshree

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