Installing Creative Suite-can't complete it

I purchased Creative Suite 5.5 Master Collection (discs) for Mac last year. Adobe gave me a free upgrade to CS6. I am finally getting around to loading it on my new Mac. Install disc Application 1 loaded. I inserted disc 2 and --nothing. It doesn't autoplay and the file name on disc2 is 'payloads'. There is no exe file to click on. How do I complete the install?

copy the files from both discs to your desktop and click the setup file from disc 1.

Similar Messages

  • Can't install creative suite 5.5

    I can't install Creative Suite 5.5 on a PC running Windows 7.  Have tried twice but keep getting "Your installation encountered errors".  The most recent time shows 2 error messages:
    ERROR: DS011: No media information provided for removable source location
    ERROR: DW013: Cannot initialize payload session
    Any suggestions?

    OK, I figured out how to get the install log - on my latest (3rd) attempt to install (and between each time powering down and back on again before trying to install again), I got the same 2 errors messages as indicated in my original post.  The Install Log is as follows:
    6024] Mon Feb 09 22:07:36 2015  INFO
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    Visit http://www.adobe.com/go/loganalyzer/ for more information
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    START - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    RIBS version: 4.0.50.0
    Win OS version: 6.1.1.0 64 bit Type: 1
    ::START TIMER:: [Total Timer]
    CHECK: Single instance running
    CHECK : Credentials
    Load Deployment File
    Create Required Folders
    Assuming install mode
    ::START TIMER:: [Bootstrap]
    Perform Bootstrapping ...
    :: END TIMER :: [Bootstrap] took 45268.7 milliseconds (45.2687 seconds) DTR = 12.8124 KBPS (0.0125121 MBPS)
    Looking up install source path
    Sync Media DB ...
    ::START TIMER:: [Sync Media DB]
    Pre check media db sync
    End of Pre check media db sync. Exit code: 0
    :: END TIMER :: [Sync Media DB] took 38127.6 milliseconds (38.1276 seconds) DTR = 3438.03 KBPS (3.35745 MBPS)
    Ready to initialize session to start with ...
    ::START TIMER:: [CreatePayloadSession]
    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
    Updated source path: D:\Adobe CS5_5
    Updating media info for: {0094FC04-A548-4D8F-87C1-140431F76C2E}
    6024] Mon Feb 09 22:07:36 2015 ERROR
    DS011: No media information provided for removable source location
    6024] Mon Feb 09 22:07:36 2015  INFO
    --------------------  END  - Updating Media Sources -  END  --------------------
    :: END TIMER :: [Total Timer] took 85609.3 milliseconds (85.6093 seconds) DTR = 1538.06 KBPS (1.50201 MBPS)
    6024] Mon Feb 09 22:07:36 2015 ERROR
    DW013: Cannot initialize payload session
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s), 0 warning(s)
    ERROR: DS011: No media information provided for removable source location
    ERROR: DW013: Cannot initialize payload session
    Please search the above error/warning string(s) to find when the error occurred.
    These errors resulted in installer Exit Code mentioned below.
    6024] Mon Feb 09 22:07:36 2015  INFO
    Exit Code: 7 - Unable to complete Silent workflow.
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    thanks in advance for any suggestions - let me know what more is needed .....

  • Hi, I have a MAC (version 10.10.2) and installed Creative Suite one year ago. Now I want to open the Illustrator, but it does not work. It says I should install old Java SE 6-Runtime-Version to open „Adobe Illustrator CS6". Where can I find it? Thanks for

    Hi, I have a MAC (version 10.10.2) and installed Creative Suite one year ago. Now I want to open the Illustrator, but it does not work. It says I should install old Java SE 6-Runtime-Version to open „Adobe Illustrator CS6“. Where can I find it? Thanks for your answer! Jana

    Prompted to install Java SE 6 Runtime | Mac OS 10.9
    Mylenium

  • I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

    I cannot install Creative Suite 5.5 on my Windows 7 Professional. I keep getting error message: "Exit Code: 15 - Media DB sync failed". I have disabled UAC and Startup items and Services with no luck. Can you please help?

    I am sorry Erickkasner but there is no longer direct support provided for Creative Suite 5.5 installation issues.
    You are welcome to post any specific errors you are able to discover within your installation log to this discussion.  Since you are using Windows then Exit Code 15 could mean one of the following:
    Installer database is corrupted
    Update pending to your operating system
    Improper permissions set for the Media.db
    The installation log file should provide additional insight into the exact error you are experiencing.  Please make sure to use the find command to look for the words 'ERROR' and 'FATAL' to locate the relevant error messages.

  • I own Creative Suite Can I install it on more than 1 machine?

    I own Creative Suite Can I install it on more than 1 machine?

    You can install on as many machines as you like.  Of those machines you can only have two of them activated at a time.  Of those two machines you can only be using one of them at any given time.

  • I just installed Creative Suite 6 and want to know if I can uninstall versions 5 and 5.5

    I just installed Creative Suite 6 and want to know if I can uninstall versions 5 and 5.5

    Adobe upgrade installers are always full installers and do not need to find a previous version installed.  If they don't , they just prompt you for the old serial number as well as the new one.
    That being said, if you plan to uninstall older versions, the time to do so is BEFORE you install the newer version.  The problem is that when you run the uninstaller for each older version, they will in turn mess with the newer installation iof already present. There are just too many similarly named files in similar locations for each version.
    If you already have CS6 installed, running the CS5 and CS5.5 uninstaller will mess with your existing CS6 installation.
    At this point, you're better off uninstalling all three versions, running the Adobe CS Cleaner and then re-installing CS6 from scratch.
    I know, it sounds like a pain—and it is—but it will save you a lot of grief later on.

  • I have creative suite 5.5 for windows, i have just brought a mac, how can i install creative suite?

    i have creative suite 5.5 for windows, i have just brought a mac, how can i install creative suite?

    brook55 wrote:
    i have creative suite 5.5 for windows, i have just brought a mac, how can i install creative suite?
    You cannot install CS5.5 Windows onto your Mac.
    You must either purchase a new copy of CS6 for your Mac or join the Creative Cloud (and pay the monthly fee).
    If you join the Cloud you can then install CS6 (and soon version CC) on both your Mac and Windows for the same membership fee.

  • I bougt Creative Suite 6 on 25th sept 2012. Now I'll buy a new PC. Can I install Creative Suite 6 ?

    Dear,
    I bougt Creative Suite 6 on 25th sept 2012. Now I'll replace my PC. Can I install Creative Suite 6 on this New PC,
    THx
    Guy Heyligen

    Yes.
    Mylenium

  • Can you help me Install creative suite?

    I Am trying to instal Creative Suite 5:5 on my new MacBook as the last one died.
    the installer is frozen with the message "Initializing Installer", and has not done anything in an hour!
    i Am unsure how to proceed.
    thank you

    this is a user to user forum (but some adobe employes check messages here).
    in any case, if you want help, ask.

  • Script error when installing creative suite 4

    I've been trying to work this one out for days.
    I uninstalled the creative suite to see if it would help download dreamweaver(I've since given up on dreamweaver for the time being). So when I tried to re-install creative suite an error message popped up right after the components page when I click next.
    Internet Explorer Script Error
    An error has occured in the script on this page
    Line: 1879
    Char: 2
    Error: 'id' is null or not an object
    Code: 0
    URL: file:///C:/program%20files/common%20files/adobe/installers/1e3ba55b33b1e8227645fbac82acca 3/resources/common/scripts/utils.js
    Do you want to continue running scripts on this page?
    Yes/No
    It makes no difference whether I click yes or no. On the next page it freezes at 'preparing to install'. This has happened everytime.
    Urgent help needed!

    Hi dear Experts,
    I URGENTLY need your HELP!
    I got the same script error message and don't know how to solve it ....after 3 days of searching and trying.
    Due to a system crash I reinstalled the same Win7x64 Ultimate (=> clean image, incl. SP1 and all updates, drivers etc) on the completely same computer hardware. But still the same package CS4 Design Premium refuses to get reinstalled again.
    BUT, I can not install CS4 Design Premium (Western Version), even though I have the original CD’s. It shows after checking the system profile and let me enter the license code and choose the software component to be installed, suddenly a window pops up saying exactly the message of above. I also tried to install as test version....
             An error has occured in the script on this page
             Line: 1879
              Do I want to continue run this script? (yes/no)
    Either way, the system starts with the next screen, but stops working at all. Nothing happens.
    So I downloaded the files from
    http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
    and tried the same with the download. After unpacking to a temp file and starting “SETUP.EXE” the system does a system profile check for about 75% and then stops …simply does not do anything anymore.….for ages. Ok, another trial brought me further but only to the script error.
    Note: any other Software including Adobe software, like: Lightroom 3, PS Elements 9, Acrobat Reader …. etc do not have any problems with installation.
    What did I do to help myself:
    - I tried again recopy the clean Win7x64 boot image and tried again... same result
    - used the cleaner tools http://www.adobe.com/support/contact/cs4clean.html , but actually it does not offer the cleaning tool for CS4 but for CS6, but still I managed it successfully, no impact on the installation process of CS4
    - I deinstalled any other adobe products, including Flash player, shockwave player , air, Reader, ...what ever Adobe was the product I deinstalled .... no impact
    - I tried to install the package in Windows protected mode => does not even start the installation.
    - I tried a new user (administrator rights) and .... same ****
    Does anyone has an idea how to solve this problem?
    ... and no, to buy an upgrade is not an option for me.... then I take the hard way and change to CorelDraw Graphics Suite. I paid my full license and the CS4 is doing what I need. It is already very hard to swallow that CS4 is not support the very young CS4 (and I don't mean improvement, just to keep investment alive) ... So no option!
    Hardware:
    ASUS mainboard, Intel Pentium D90, RAM 8GB, Sapphire HD6950 Radeo AMD Graphic Card, ...but nothing has change since previous working installation.
    I appreciate any help and thank you in advance for looking into this.
    Best regards
    Georg

  • I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. H

    I am trying to re-install Creative Suite 5.5 Design Standard on my Widows 7 Professional computer after I had to replace the hard drive. I keep getting error message and I get "Exit Code 15: Media DB Sync failed". I have run C Cleaner with same results. Have Disabled UAC and Startup items and Services with no success. Please help - frustrated to no end. Can someone help me?

    make sure you're using the adobe cleaner, not crap cleaner, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    copy the installation files to a desktop folder and install from there.

  • I recently got a new HP PC 500-267c/64 bit Windows 7 computer. I installed Creative Suites CS5 and I cannot scan into Photoshop? It says I need the Twain Plug In. How do I get it?

    I have a new HP PC 500-267c/ Windows 7/64 bit c omputer. I installed Creative Suites CS5 and I cannot scan into Photoshop.
    It says I need the Plug In Twain to scan into Photoshop and can download it but nothing else. How and where
    do I find the download?

    http://helpx.adobe.com/photoshop/kb/twain-plug-photoshop-cs4-cs5.html#main_Photoshop_CS5_a nd_TWAIN
    There's no 64 bit TWAIN so you need to use the 32-bit version of Photoshop. Personally I'd recommend that you use the scanner software as a standalone application and forget TWAIN, which is rapidly becoming obsolete and more or less abandoned everywhere. All it does is call up the very same scanner software, only from within the PS UI, and tying up Photoshop in the process.

  • Want to install Creative Suite 6 Premium on third home Mac CPU, single user, for college classroom use. No other users at home. Have CS6 on Mac desktop and laptop

    I want to install Creative Suite 6 Premium on a third home Mac CPU, single user in the home.  Will use the third CPU in college class

    A single user license only provides for having two activated installations.  If you want a third activated installation you will have to purchase another license.
    You can install on as many machines as you like, but the activations of those are limited to two per license.  You could activate/deactivate as needed, but I do not know if you end up reaching a limit for that as well.  I know there used to be a limit on the number of times you could activate.

  • Installing Creative Suite 2 premium on a new computeter

    Iwant to install my Creative Suite 2 premium on a new computer - windows; i followed the steps in "Error: Activation Server Unavailable | CS2 or older products, Acrobat 7". After download of the product on my new computer, a error occured: missing or invalid personal information. Missing resources library". What can I do?

    here you can find the file
    https://docs.google.com/file/d/0B-XhsrEsiYuMVGYwbHpfdVkxTlU/edit?usp=sharing
    Van: John Waller [email protected]
    Verzonden: zaterdag 9 februari 2013 20:54
    Aan: kris soenen
    Onderwerp: installing Creative Suite 2 premium on a new computeter
    Re: installing Creative Suite 2 premium on a new computeter
    created by John Waller <http://forums.adobe.com/people/John+Waller>  in Downloading, Installing, Setting Up - View the full discussion <http://forums.adobe.com/message/5060720#5060720

  • Im trying to install Creative suite 4 production premium.......

    Im trying to install Creative suite 4 production premium and i can only get as far as entering the serial number, it accepts that i press next and then the 'upgrade check' screen comes up
    It asks me to select a product i already own and enter a serial number , i have no product that i already own and this is not an upgrade version i am trying to install
    can someone please help it wont let me continue unless i try and install a trial version
    thanks

    Uninstall each and any piece of Adobe software you may have on the system then run the Creative Suite Cleaner Tool and tafter that try again.
    Mylenium

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