Installing Crystal for 8.8

Experts,
I have a client who is on SBO 8.8 (Upgraded from 2007) and they want to install Crystal for the first time.
I downloaded 'Crystal Reports 2008 SP01 for SAP Business One' from the SAP Portal. In the Install Guide I see that this is a straight forward install, but I just want to make sure, do I only install this file? Should I do this on the Server or Client machines?
Is there anything else I need to install?
Thanks,
Marli

Maurico,
Thanks for your help. Unfortunately I still get an error when I want to print preview this layout: "A Subscript must be between 1 and the size of the array. Details: errorKind......"
I can open this Crystal report with no issues in SBO, just the Peint Preview is giving me this error.
Steps take prior to this error:
New Installation of Crystal for 8.8
Installed Crystal report 2008
Installed Fix 03
Installed Net Framework 3.5
ANy help would be appreciated.
Marli

Similar Messages

Installing Crystal Report AddOn for 8.8

Dear All,
Please let me know how to install Crystal Report AddOn for 8.8 B one ? After installing the Addon When I am starting the Add On I am getting as error as External Connection to the database failed. SAP Crystal AddOn may not function properly. Please rerun the account setup with superuser login.
And when I click on Administration>>Crystal Reports Administration>> Account Setup screen to setup the account, I am getting error as Item- Could not commit action because the item is currently in focus [66000-23].
Regards,
Noor

Dear Noor,
You may check this thread:
Crystal reports for Business One 8.8
Thanks,
Gordon

How do I resolve error 1310 while installing crystal report version for visual studio 2010.

How do I resolve error 1310. I try to install crystal version for visual studio 2010, but I got this error message. Error 1310. Error writing to file. mcf80.dll.verify that you have access to that directory. My pc is window 7 (32 bit). Please I need help
urgently to work with this program in my system successfully. Please help.

Hello Dorohidea,
Do you mean that when you install crystal report in virtual studio 2010, you receive the error message about error 1310?
Please take a look at the following KB.
Support for Crystal Reports for Visual Studio
https://support.microsoft.com/kb/317789/en-us
In Visual Studio 2010, to create a Crystal Reports project or Web site or to import existing projects or Web sites that were created by using older versions of Visual Studio or Crystal Reports, you must first install a version of Crystal Reports that is
compatible with Visual Studio 2010.
For more information about how to use Crystal Reports in Visual Studio 2010, visit the following SAP Crystal Reports website:
http://www.sap.com/crystalreports/vs2010
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support

Installing crystal reports 9 for the first time

Hi,
I am trying to install Crystal Reports 9 for the first time. We just received a package with 4 envelopes including Crystal Reports 9 Advanced, Standard, Professional, and Developer. Each envelope also includes Crystal Enterprise Report Appliation Server which I don't think I need (or I'm not sure). I have read a little bit on how I can go online to the SAP Service Marketplace and request license keys. I have not requested a permanent license key yet. I believe that I can install Crystal with a temporary key and then input the permanent key later. What I have done is insert the installation CD for Crystal Reports 9 Developer and then input the product key code found on the back of the Crystal Enterprise Report Application Server CD cover that was packaged with the Crystal Reports 9 Developer CD. However I get a message saying that the product key code is not valid or has expired. There is no product key code on the cover for the Crystal Reports 9 Developer CD but there is one on the Crystal Enterprise Report Application Server CD cover so that is why I input it.
Why is this key code expired? Please note that I am installing on a test PC before I install on the PC of the user who will be using Crystal for work purposes. Therefore I wanted to just install with a temporary key if there is such a thing at this time.
thanks
JW

Hi Josh,
I would like to add few things with above suggestion
For a new key code :
Request key codes for new orders via SAP Marketplace (SMP), will receive a download letter on new purchases providing them with their SMP login credentials. Using these credentials you can login and click in the "Keys & Requests" tab > Request a License key .
If your existing Key code does not work :
You need create a customer message [https://websmp107.sap-ag.de/message] using component XX-SER-LIKEY-BOJ .
Hope this helps,
Regards,
Shweta

CRystal 8.5 Pro install asking for Enterprise cd but I only have one CD

The setup screen comes up after registration and
says -
>
Crystal reports has been successfully installed.
A web server has been detected. .....
Note : if you are ugrading from Crystal reports 8. the previous web component server has been removed. if you want to continue to distribute reports via web, you MUST install Crystal Enterprise
To install Crystal Enterprise, please insert the Crystal Enterprise CD now....
There is now crystal product installed on this server.
Can i get the enterprise CD from you or do i need to change something on the server registry or...
all help will be much apprciated
John

Please re-post if this is still an issue to the Business Objects Forum

VS2013 with Crystal for VS (v. 13.0.10.1385) Deployment issue

Hi,
I have been trying to publish asp.net 4.5 website with Crystal Report for VS (v. 13.0.10.1385) on Windows 2008 R2 64bit server. My development environment is...
- OS - Windows 7 64 bit
- have installed exe for Crystal Report for VS (v. 13.0.10.1385)
Reports are correctly displayed on local machine while when run from web server (windows 2008 R2 64 bit) I get the following error...
[COMException (0x8004100f): Logon failed.
Error in File dfvr2 {1047BFCF-008C-4FBB-B48E-2269F4AA40BE}.rpt:
Unable to connect: incorrect log on parameters.]
I have following references defined in my web.config...
 <add assembly="CrystalDecisions.CrystalReports.Engine, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>
 <add assembly="CrystalDecisions.ReportSource, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>
 <add assembly="CrystalDecisions.Shared, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>
 <add assembly="CrystalDecisions.Web, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692FBEA5521E1304"/>
 <add assembly="CrystalDecisions.ReportAppServer.ClientDoc, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>
 <add assembly="CrystalDecisions.ReportAppServer.DataDefModel, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>
 <add assembly="CrystalDecisions.ReportAppServer.Controllers, Version=13.0.2000.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>
On deployment sever I have installed...
SAP Crystal Reports runtime engine for .Net Framework (32 bit) version - 13.0.10.1385
SAP Crystal Reports runtime engine for .Net Framework (64 bit) version - 13.0.10.1385
What is wrong with this setup?
Edit:
I have noticed that the reports which are using stored procedure have this error. The command to change database is as follows...
 Private Function ChangeDBServer(repDoc As ReportDocument) As ReportDocument
 Dim SubReportDocument As ReportDocument = New ReportDocument()
 Dim crDatabase As Database
 Dim crTables As Tables
 Dim crTableLogOnInfo As TableLogOnInfo
 Dim crConnectionInfo As ConnectionInfo = New ConnectionInfo()
 crConnectionInfo.ServerName = ConfigurationManager.AppSettings("ServerName")
 crConnectionInfo.DatabaseName = ConfigurationManager.AppSettings("DatabaseName")
 crConnectionInfo.UserID = ConfigurationManager.AppSettings("DBUserID")
 crConnectionInfo.Password = ConfigurationManager.AppSettings("DBPassword")
 crDatabase = repDoc.Database
 crTables = crDatabase.Tables
 For Each tbl As Table In crTables
 crTableLogOnInfo = tbl.LogOnInfo
 crTableLogOnInfo.ConnectionInfo = crConnectionInfo
 tbl.ApplyLogOnInfo(crTableLogOnInfo)
 tbl.Location = ConfigurationManager.AppSettings("DatabaseName") + ".dbo." + tbl.Location.Substring(tbl.Location.LastIndexOf(".") + 1)
 Next
 For Each obj As ReportObject In repDoc.ReportDefinition.ReportObjects
 If obj.Kind = ReportObjectKind.SubreportObject Then
 Dim subObj As SubreportObject = DirectCast(obj, SubreportObject)
 SubReportDocument = repDoc.OpenSubreport(subObj.SubreportName)
 'SubReportDocument.RecordSelectionFormula = RecordSelectionFormulae
 crDatabase = SubReportDocument.Database
 crTables = crDatabase.Tables
 For Each tbl As Table In crTables
 crTableLogOnInfo = tbl.LogOnInfo
 crTableLogOnInfo.ConnectionInfo = crConnectionInfo
 tbl.ApplyLogOnInfo(crTableLogOnInfo)
 tbl.Location = ConfigurationManager.AppSettings("DatabaseName") + ".dbo." + tbl.Location.Substring(tbl.Location.LastIndexOf(".") + 1)
 Next
 End If
 Next
 Return repDoc
 End Function

Hi,
I found the reason, the middle tier where IIS was running did not have SQLNCLI11 installed which was needed to make OLE DB calls.
Thanks,

Invalid Key code Error while installing crystal report server 11

While installing crystal report server 11,i am facing an erro which says Invalid Key code Error.I had raised this issue to SAP customer support and attaching the conversation that we had.PLEASE HELP me to resolve the issue.
MAILS--Dear Mohit,
Thanks for the patience.
We have received the below update from the Licensing Team.
You received your permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
You did not purchase these licenses for Crystal Reports Server, but purchased it for Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but you elected to use version XI instead and received key .
You would need to enroll the licenses in maintenance if you want to upgrade them.
In case of any queries please create a ticket via the Service Market Place.
Regards,
Jessy
Customer Interaction Center
SAP Active Global Support
Hello Jessy,
The customer received their permanent key in respect of these licenses - the key is for Crystal Reports Server XI.
They did not purchase these licenses for Crystal Reports Server, they purchased Crystal Reports and a 5-named user license for Crystal Reports was included as a special offer. The software included was version XIR2, but they elected to use version XI instead and they received key .
They cannot decide to upgrade now - they must enrol these licenses in maintenance if they want to upgrade them.
Kind regards,
Rosemary
From: BOSAPASIA
Sent: 29 September 2009 05:49
To: Savage, Rosemary
Subject: FW: Crystal Reports Server Installation Issue
Importance: High
HI Rose ,
Need your assistance on the below issue.
Customer purchased Crystal Report Server XI R2 in 2005. When he is trying to install it now, he is getting an Invalid Key code Error.
He has provided us the Scanned copies of the Key code and the registration number.Can you please help and check if he can be provided with a Keycode.
Regards,
Jessy
CIC Team Lead
Customer Interaction Center
Global Support Centre India
SAP Labs India Pvt Ltd
Hi,
Providing you with the required details to proceed further
Registration Number-
Registration Email Address-taxmantra.support
And also please find attached the scanned copy of the Registration key we got for the Crystal report server.
Dear Mohitk,
Thank you for your information.
I checked with the concerned colleague and received the below update:
Please check from where you got this key code. If from a paper, please scan it to us. Please let them track to the original paper or email.
If you have registered the key code, please provide us the registration number or registration email address so that we will try to check for you.
If you did not register before, as the promotion is over so the key code could not be replaced.
I request you to kindly check the same at your end and revert with the details.
Moreover, there are two ways for Crystal Report customer to get support.
One is customer with bundled product such like BOE and under maintenance. These customers will have an S-user ID and password to log a case in service market place via http://service.sap.com/message
A learning map was provided, listed on left column.
The other is customer with only Crystal report product, the support is via SDN.
http://service.sap.com =>Crystal Reports and Xcelsius Support=>Crystal Reports and Xcelsius Forums
Customers can first check whether other customer has got the same issue and find the reply from our engineers.
You may also post your own thread for support.
Anything else I could help, please do not hesitate to contact again.
Hi,
I am providing you with the details required to resolve the issue related to Crystal report installation,for reference of the issue please refer the mail below.
Please find attached the Scanned Document containing the details as per the details required by you.
Hope to see a quick resolution for the issue.
Dear Mohit,
Thank you for your e-mail.
As discussed, I understand that youu2019ve procured Crystal Reports Server 11 in 2006. However youu2019re facing issues with key codes while reinstalling the same. We request you to kindly provide us with below details for further assistance.
Your customer number:
Your customer name and address:
Purchase order number:
Any other products purchased along with Crystal Reports Server 11
Any S-User Id:
Any old case ID:
Please feel free to contact us if any further queries.
Hi,
I am raising this concern on behalf on Taxmantra project (Tata Consultancy Services noida).
We have bought licensed Crystal Reports Server 11 near by 2006.We are trying to install the crystal server but while installing ,we have encountered with an error message that:-
"The product key code you have entered is incorrect"
We are facing the same issue in 2006,I am attaching with this email the conversations that was held in 2006 to get the correct key code.
Please help us to resolve the issue as early as possible.
My contact number:
If you need any further information do let me know

Ajit,
By design, the product is not able to be installed under the superuser account.
1. Create a new user and specify a home directory for the user without a quota set.
2. Copy or move the installation files to a directory that the new user can read. I suggest you move the installation files directly into the new user's home directory.
3. Logon as the new user (or su - newuser)
4. run the installation shell script using that new user's account.
NOTE: Ensure the system meets the requirements from the supported platforms documents.
.Tony

Getting an error trying to install Crystal Reports 2008 on a 64 bit Windows

reformatted my computer and now I'm trying to install Crystal Reports 2008 on 64 bit windows 7 box. When the "Registering modules" portion of the install comes up, I get a message that a dll has failed to register. I saw something about not having the Microsoft Visual c++ 2005 redistributable pack (x86) installed but that was not it either.
The cd label say Crystal Reports to Crystal Reports 2008 Upgrade, but it does not seem like I have to have the older version of Crystal insatlled.
Any ideas how to fix this ?

Hello together,
i've had the same problem. Tried to install CR SP 2 "cr2008win_sp2.exe" onto an existing CR 2008 SP1 installation, and got the above error. After extracting the cr2008win_sp2.exe to an folder using Winzip (or just start Installation, the source would be extracted to "c:\temp" ), navigate to the subfolder "\package" and execute the CrystalReports.msp (in my case: c:\temp\package\CrystalReports.msp). This start's the Installation of SP 2. If you get an version mismatch, use parameter SKIP_PATCH_VERSION_CHECK=1 by typing command in an dos prompt "c:\temp\package\CrystalReports.msp SKIP_PATCH_VERSION_CHECK=1" but remember, you need to have an SP1 installed (somebody said, SP's are incremental).
Reboot and apply then the CR 2008 SP2 FixPack 7 "cr2008fp27.exe". Use this Link to Download CR and Xcelsius Stuff:
[https://service.sap.com/sap/bc/bsp/spn/bobj_download/main.htm]
I would suggest you not to use IE for downloading, use an alternative browser. I got only bad downloads (IE8 on Win7).
This is the way i did and this works pretty good.
Good Luck
Matthias

Error in File UNKNOWN.RPT (Crystal for VS 2008)

I have read and implemented nearly every suggested solution to solve this riddle of a Crystal Error I am stumped with. Of course, on my dev box the report runs perfectly, as it should. However, if I deploy my simple report web project to my client's Windows 2003 Standard Server, running IIS 6, I get this error. I have literally implemented, or attempted to implement every single suggestion Google users have to offer, including adding security for nearly every user that has ever existed, to nearly every folder that has ever existed. I have uninstalled/reinstalled/upgraded from Crystal for VS 2008, up to Crystal 12, down to Crystal 10.....and the same exact error appears.
 
Here is what my report app consists of:
1. A single Crystal Report for VS 2008, in a reports folder (which I have granted full control permissions to everybody and my mother, along with permissions to Windows/Temp)
2. That report, when called from the code behind, loads the report and immediately exports the report to a stream, so I can render that stream to a pdf viewer for the user. (yes, very simple)
3. (I do pass load a dataset that is passed into the report too)
 
What happens on the server when the report is referenced/ran 
1. A Crystal .rpt file is geneated in the Windows/Temp folder 
2. The frustrating error appears on the screen 
 
I have read through all BO suggested fixes for this, and nothing. 
I have implemented all types of permissions changes, and nothing. 
I have checked then rechecked the registry settings (even though everything happens on the C: drive), and nothing 
I have reinstalled different versions/runtimes etc...and am now back to the original Crystal for VS 2008, and nothing 
 
My only total confusion, is that this report runs fine on my new Windows 2003 server. The only difference between my server and my client's server, is that my client's server also has Helm installed. That's it.
 
What is next? Is there any other solution I have not tried?
 
Actual Error Message: 
Error in File UNKNOWN.RPT: 
The request could not be submitted for background processing. 
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. 
 
Exception Details: System.Runtime.InteropServices.COMException: Error in File UNKNOWN.RPT:
The request could not be submitted for background processing.
 
Source Error:
 
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
 
Stack Trace:
 
[COMException (0x800002ad): Error in File UNKNOWN.RPT:
The request could not be submitted for background processing.]
 CrystalDecisions.ReportAppServer.ClientDoc.ReportClientDocumentClass.Open(Object& DocumentPath, Int32 Options) +0
 CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.Open(Object& DocumentPath, Int32 Options) +95
 CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +271
 
[CrystalReportsException: Load report failed.]
 CrystalDecisions.ReportAppServer.ReportClientDocumentWrapper.EnsureDocumentIsOpened() +333
 CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod, Int16 parentJob) +894
 CrystalDecisions.CrystalReports.Engine.ReportDocument.Load(String filename, OpenReportMethod openMethod) +85
 Reports.ViewQuoteReport.Page_Load(Object sender, EventArgs e) in C:\inetpub\wwwroot\AutoID\Reports\ViewQuoteReport.aspx.vb:30
 System.Web.UI.Control.OnLoad(EventArgs e) +99
 System.Web.UI.Control.LoadRecursive() +50
 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627
Version Information: Microsoft .NET Framework Version:2.0.50727.3603; ASP.NET Version:2.0.50727.3082
Edited by: ohjonny on Feb 2, 2010 7:29 AM
Edited by: ohjonny on Feb 2, 2010 7:30 AM

I would pin this on the Helm (e.g.; works without, does not work with...). Couple of things you can try:
1) Call who ever you got your particular Helm from and see if they have any ideas
2) Use Process Monitor to see if it tells you what files / folders / reg entries are not being accessed. ProcMon is here:
http://technet.microsoft.com/en-ca/sysinternals/bb896645.aspx
Ludek

How to Install crystal run time programs with out designer.

Can anyone suggest me how to install crystal run time program with out installing entire designer software.
Is it coming along with CR software package, which we have to do custom install or is it coming as a different package.
Currently my client is using only the run time programs to trigger crystal report from VB app but developers have installed entire software for development. We need to figure out how this install can be done, as it was done long time before and folks who have done it left the company.
Any suggestion on this would be of great help to me.

See this wiki:
https://wiki.sdn.sap.com/wiki/display/BOBJ/CrystalReportsforVisualStudio.NETRuntimeDistribution-Versions9.1to12.0
Ludek

Error 1603 when installing Crystal reports XI by group policy

Hi,
**I am trying to create a Group policy deployment package of Crystal reports 11.5. I have successfully installed other packages from the same share and witrh the same permissions etc. but when I try to install Crystal I end up with the folowing details in the appmgmt.log:
**++08-11 16:11:03:781
+Software installation extension has been called for foreground synchronous policy refresh.+
+The following policies are to be applied, flags are 1.+
    +in development CR (unique identifier {F3CBE794-92FB-4C74-A048-1C8BE81A4ABC})+
        +System volume path =
rc.local\SysVol\rc.local\Policies\{F3CBE794-92FB-4C74-A048-1C8BE81A4ABC}\Machine+
        +Active Directory path = LDAP://CN=Machine,cn={F3CBE794-92FB-4C74-A048-1C8BE81A4ABC},cn=policies,cn=system,DC=rc,DC=local+
+Set the Active Directory path to LDAP://CN=Class Store,CN=Machine,cn={F3CBE794-92FB-4C74-A048-1C8BE81A4ABC},cn=policies,cn=system,DC=rc,DC=local;.+
+Enumerating applications in the Active Directory for computer BRXWK007377 with flags 5.+
+The following applications were found in policy in development CR.+
    +Assigned application Crystal Reports XI (flags a0005470).+
+Found 1 applications in policy in development CR.+
+Enumerating the managed applications which are currently applied to this user.+
+No managed applications are currently applied to this user.+
+Found 0 applications locally that are not included in the set of applications from the Active Directory.+
+Application Crystal Reports XI from policy in development CR is set for installation because it is assigned to this computer policy.+
+Assigning application Crystal Reports XI from policy in development CR.+
+Calling the Windows Installer to advertise application Crystal Reports XI from script C:\WINDOWS\system32\appmgmt\MACHINE\{f29d0933-61ee-4794-9840-78cd8aecf2f5}.aas with flags 69.+
+The assignment of application Crystal Reports XI from policy in development CR succeeded.+
+Calling the Windows Installer to install application Crystal Reports XI from policy in development CR.+
+The install of application Crystal Reports XI from policy in development CR failed. The error was : %1603+
+Removing application Crystal Reports XI from the software installation database.+
+Calling Windows Installer to remove application advertisement for application Crystal Reports XI from script C:\WINDOWS\system32\appmgmt\MACHINE\{f29d0933-61ee-4794-9840-78cd8aecf2f5}.aas.+
+The removal of the assignment of application Crystal Reports XI from policy in development CR succeeded.+
+Policy Logging for Software Management is attempting to log application Crystal Reports XI from policy in development CR.+
+Failed to apply changes to software installation settings. Software changes could not be applied. A previous log entry with details should exist. The error was : %1603+
+Software installation extension returning with final error code 1603.+
To create the installation point I copied both CD's to our server and executed a command line setup.exe /a
Can anyone help me move forwards please?
Thanks
Chris

Hi there,
Try the following silent install command via the DOS command prompt:
setup.exe ADDLOCAL=ALL CLIENTLANGUAGE=EN REBOOT=ReallySuppress PIDKEY=B1234-1234567-1234567-1234 INSTALLDIR="C:\Program Files\Business Objects\Crystal Reports 11.5" /qn /l* C:\temp\CRXIr2Trace.txt
Notes and explanations:
In the above example, it assumes that you copied the installation media to the C:. You will also have to change directory to the wherever the win32 directory is. The setup.exe is located in the win32 folder of the installation media.
If you had put the win32 directory in say, C:\CRXIr2\win32, then you will have to navigate to this point first before typing the string above. You will also need to change the product key from B1234-1234567-1234567-1234 to match your own.
The ADDLOCAL switch specifies a list of features to install. ADDLOCAL=ALL then installs all the features.
The REBOOT=ReallySuppress prevents Crystal Reports from prompting the user to reboot the machine
The /qn switch performs the installation silently without prompting the user .
Finally, the string above also logs the installation to a text file in C:\temp\CRXIr2Trace.txt.
You can find a full explanation of the switches and silent install string from xir2_cr_install_en.pdf in the installation media.

Unable to install Crystal Report 8.5

Hi all,
I really need some help as I have problem installing Crystal Report 8.5 on another hard disk as my previous hard disk crashed.
I have tried the calling tech support hotline @ 800-4922129 but they said they are not able to find my company's name in their database.
It might be due to the merging of SAP + Crystal Report and this crystal report is installed way back in Year 2001.
The technical support personel said there is nothing she's able to help me if I do not have the customer no and the only way is for me to post @ the forum at this website.
My company is currently based in Singapore.
The only information I have is the CD Keycode,Product Keycode and Crystal Decisions Registration Number.
I have 5 license Key which was bought way back in Year 2001.
The problem arises during the installation after I entered the "CD Keycode" and they prompt me to enter the "License Key" which I do not have it.
Would really appreciate your fast response from you guys as I really hope to settle this issue asap.
Thanks in advance.
Regards,
Ryan Teo
Edited by: Ryan Teo on Jul 23, 2008 9:44 AM

Hello Ryan,
as CR 85 is long out of support I am happy to share my keycode
A6A50-0900000-00000ZP.
Hope this helps
Falk

After install Crystal Report Server 2011, can not access control tools

Afte install Crystal Report Server 2011, can not access control tools from web or from application.
My server OS is Windows 2008 R2 SP1. I follow the default setting. How to fix it?
Error message is above.

Is Tomcat started? On your Start menu you should have an option to get to "Tomcat Configuration" or, under the CRS menu you can run the "Central Configuration Manager" to start Tomcat.
What URL are you using to connect to the web app? By default Tomcat runs on port 8080 so your URL should look something like this: "http://<servername>:8080/BOE/CMC" or "http://<servername>:8080/BOE/BI".
If Tomcat is running and you're trying to access it from another computer, check to see if the Windows Firewall is turned on for the server - if it is, turn it off for "Domain" access.
If Tomcat won't start, go to the folder where Tomcat is installed and then look in the "logs" folder. There should be a file called "stderr.log" which you can open in Notepad to see what types of errors might be occurring (you can ignore any errors having to do with "persisted sessions".) If there are other errors, post in the BI Platform space to get assistance.
-Dell

Install crystal repport 2011 client hungs and how to uninstall it manually

Dear Experts,
i want to know whether there are some way to uninstall crystal report 2011 client manually?
IT has re-image my OS to win7 with crystal 2008 viewer on my laptop, and when i installed crystal report 2011 client i didn't notice that i have crystal 2008 installed on my laptop.
After i click on the setup program of crystal report 2011, the install window didn't tell me there is an old version, so i continue to install it but stuck at "tp.microsoft.msxml-4.0-core-32,14.0.0.760" steps for most 5 hours( no error messages, just seems stopped at there). I wish to cancel it, but the cancel button is greyed so i have to kill the process in task manager. After that i re-tried the installation and use remove feature to uninstall my crystal 2011, it succeed. I reinstall it again and it stucks at .microsoft.msxml-4.0-core-32,14.0.0.760 again(i suspect maybe the 2008 impact the installation, still don't know which can impact here. I found one post SAP CRYSTAL REPORTS 2011 installation error has problem while install cr 2011, but i didn't get any error.)
Then i found i have a crystal 2008 viewer installed so i uninstalled it , and reinstall crystal 2011, but i got errors like runtime error.
Could any one help here how i can manually uninstall the crystal 2011? The setup program is not working for me anymore.
Thanks a million.
Sophie

As far as I know, there is no seperate uninstaller for Crystal Reports. You can try couple of options as below:
1) Download Microsoft Windows Installer and Cleanup Utility, install and try to remove CR 2011 using this utility
2) If option 1 doesn't work, you could try the following steps at your discretion:
Uninstall the Program using available method
Go to Registry Editor and remove any Businessobjects or Crystal Reports reference under "HKEY_CURRENT_USER > SOFTWARE > " and HKEY_LOCAL_MACHINE > SOFTWARE >"
Go to Program Files and delete any folders on Crystal Reports. Also check under Common Files

Cannot install Crystal Reports Server 2008 and Client Tools on same machine

I am having trouble setting up Crystal Reports Server 2008 with Client Tools on a new Windows 2003 SP 2 machine. The Server 2008 package installs OK (built-in MySQL server, built-in Tomcat 5.5 server). Reports run okay. But my customer wants to run reports that use Salesforce as a data source, so I tried to install Crystal Reports Server 2008 Client Tools (needed for Salesforce support, apparently). I receive this error:
'Business Objects product detected: cannot continue with install'. Installation of Client Tools immediately terminates.
Oddly enough, when I uninstalled Server 2008, the Client Tools installed successfully. Then I tried installing Server 2008, and I got the same error message as with Server 2008. What the heck?
Any ideas on how I can get Server 2008 and Server 2008 Client Tools to live in harmony on the same machine? We were able to do this with a (otherwise overloaded) Win2K3 server before.
Thank you in advance for any help.

Typically the client tools are installed with enterprise by default. If not then you would want to use add/remove in control panel and select them. The installer thinks you are trying to install enterprise on top of itself and thus the error.
Regards,
Tim

Installing Crystal for 8.8

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