Installing CS4 problems

My CS4 stalls (@ Checking System Profile) when I try to install it on my new IMAC. Not sure what is wrong. Can anyone help?

This should help.
http://helpx.adobe.com/creative-suite/kb/installer-freezes-checking-system-profile.html

Similar Messages

Problems before and after Uninstall and re-install CS4

I went ahead and uninstalled and re-installed CS4 because of freeze ups and other difficulties. Program After Effects is now crashing - see attachment. There is also a problem with an importer plugin (I think) may be related. I can't tell. I have not tried any other projects. I did however, disconnect the Matrox MX02 Mini, but still had problems. The MX02 is now re-connected.
I wonder if installing CS4 on top of CS3 is an issue? I remember having a similar problem goiing from CS2 to CS3. I had to downloader a cleaning utility from Adobe (I think) to remove every bit of CS2 and then run CCleaner.
It's my own fault - trying to upgrade software and hardware at the same time. It's hard to isolate. For now, I'l just have to do with Premiere since it is working. But, I'd sure like to know what's going on.

Did you re-install all other Adobe products as well? If not, then that may be the problem. Uninstalling/ reinstalling only one of them messes with MediaCore and certain otehr functions. The quick fix is to download the manuala (!) update packages for After Effects, Premiere Pro/Encore and Adobe Media Encoder from the support pages and run them. This usually bends things in place. If not, then you will probably have to uninstall again, this time including every Adobe app, use the CS4 Clean Script and reinstall.
Mylenium

Problem installing CS4 -- Error 1603

Unable to install CS4. Error 1603: Fatal error during installation.
Running Windows 7 Pro 64bit (up to date), 4GB ram, plenty of HDD space,etc.
I’ve tried the following, but still get the same result: Error 1603; Installation failed, one or more components of Adobe Photoshop CS4 failed to install correctly. List of failed installed applications include Photoshop, Bridge, Device Central. I have a legal valid copy of CS4 (confirmed by Adobe).
Disable startup items and non-Microsoft services
Fix permissions on the Windows Color Profiles folder
Remove Google Desktop
Install the Adobe product into a single-byte folder –n/a
Clear contents of user and system temp folders
Verify that the Windows Installer Service is started
Install to a folder that is not encrypted –never saw this option
Ran the Adobe Cleaner Tool
Uninstalled CS4 and Lightroom and any related applications using CCCleaner
Disabled the firewall and virus software
Anyone have any suggestions or new ideas. I see a number of people have had this issue, though I’ve been unable to resolve it with the typical solutions others have suggested. Sorry if I've left something out or posted this in the wrong place -- first time asking a question on a forum. Thanks

i have exactly the same problem... but on win 8.1 (64 bit)
....not finding any fixes

Problems installing CS4 by flash/USB drive

I purchased the DVD-Roms late last year to install CS4. The programs successfully installed on my laptop, which recently died and is in the shop. But I never was able to install them on the desktop and would like to do so. When I put the DVDs into my DVD reader (which doesn't normally have problems reading things), it grinds away but cannot read the disks. My attempted solution was to copy the programs on a USB drive. In disc 1 I selected "autoplay" and most of the programs are installed but still not useable until I can get the second disc to also install.
Now I have a message, "Please insert Adobe CS4 Design Premium into drive E:\ to continue installation.
- If I put the application disc 2 in the drive, it revs but does not actually read the disc.
- On the USB folder sitting on my desktop for Application 2, my options are:
     -- extensions
     -- payloads
     -- autorun (Which sounds good. But I click on it and it just opens a text editor that says [autorun] icon=cs4_designprem_disc.ico)
     -- cs4_designprem_disc (Opens to show an icon/graphic)
This is not a space issue because last time, I downloaded the "trial version" of CS4 from the website when it was available and then would manually enter my serial number. I wiped the hard drive. Now customer support says there are no links available online to CS4 since CS5 is soon available.
Any suggestions on how to get application disc 2 installed too, from the USB drive if possible?

Download on the iMac OS X Recovery Disk Assistant v1.0 and create a USB recovery disk.
Use that USB disk to boot your MBP retina.
Use the Terminal, that you find inside the recovery environment, to perform these commands
Verifiy that the main internal disk is labelled /dev/disk0
diskutil list
this command will completely erase the internal disk. Please change /dev/disk0 if your is different, (it should not).
diskutil eraseDisk jhfs+ "Macintosh HD" GPT /dev/disk0
Verify that you just have 3 partition, no more Recovery HD partition
diskutil list
/dev/disk0
   #:                       TYPE NAME                    SIZE       IDENTIFIER
   0:      GUID_partition_scheme                        *500.1 GB   disk0
   1:                        EFI                         209.7 MB   disk0s1
   2:                  Apple_HFS Macintosh HD            499.2 GB   disk0s2
Quit Terminal and proceed with Reinstall Mac OS X
It'll take a lot of time, depending on the speed of your internet connection.
Please, do not hesitate to ask if you are in doubt

Color profile problem after installing CS4

OK.
First, let me post these side-by-side comparisons:
As you can see in Image 1 (the "before," left-side photo in each comparison), the colors and overall appearance are distorted. I've read things about gamma but it's all confusing to me. This is surely a color profile problem, right? The transition among pixels that involve colors of yellow and gray is rocky, grainy, and the flat out color is just wrong. Now this color problem affects pictures when opened in both Photoshop 7.0 and the standard Windows Photo Viewer. Meaning, whenever I open pictures in both PS 7.0 and Windows Photo Viewer (my default viewer), this color problem totally messes up certain photos and really damages my ability to edit. I'm an avid photo editor and it's imperative I have proper color display so that I can accurately edit. Keep in mind that certain pictures do not take on this error. When a photo is generally brighter, the distortion is basically invisible. It's photos that are dark or have dark portions in them that display the distortion.
*Note: I took these before-and-after pictures with my camera, because screencapping would not work, since you all don't have the same color profile issue on your computer. That's the only way I can show you!
HOWEVER, when I open photos in another standard Windows application, "Microsoft Office Picture Manager," the color problem is magically erradicated altogether. It shows photos as I've been seeing them all along, until I installed CS4 about two weeks ago. Before installing CS4, everything was fine and I had been using Photoshop 7 for years and have never had a problem. I'm guessing CS4 messed something up. It had to have. Just FYI, I uninstalled CS4, hoping it would reverse the problem. But still, the color issue persists in PS 7 and in my regular Windows Photo Viewer.
Since images display their true form in Windows Office Picture Manager, I don't think I need to calibrate my screen. Or do I? I've read things about it, and to some people, it's not necessary. Right? Okay. I really hope someone can give some advice! Thank you!
P.S. Here's the original photo. On my screen, it looks distorted when opened in photoshop or opened w/the viewer. However, here on Firefox, it's fine.

You should try to familiarize yourself with the concepts of color management.
It's kind of too in-depth a subject to walk you through from a cold start here... There are a lot of good resources out there to help you get started. For example, in just a few seconds Google turned up this:
http://www.adobepress.com/articles/article.asp?p=1315593
The one thing to remember is this: There is NO quick solution, easy set of defaults, or direct answer to making your setup do what you want without your having to understand color management.
People may tell you to calibrate your monitors, or use a particular color profile as a default, or whatever, and they may have good, solid reasons for telling you those things, but if you don't attempt to get your mind around color management it will always seem as though something isn't working right, or is simply magic, which will be frustrating to you.
Here are some basic questions to ponder:
What image color profile is your image carrying?
Is your monitor a wide-gamut display and do you have a color profile set up for it? What kind of monitor is it?
What version of Windows are you running?
Do you know the difference between a color-managed app and one that is not color-managed?
Which of the apps you're using/showing above are color-managed?
What are your settings in Edit - Color Settings?
Take some time and do some research, get your head around the concepts, and it will all make more sense I promise you.
-Noel

Problem Installing CS4 Design Premium: Student License

Just picked up my copy, registered my copy/got serial number.
At first, I was confused as to which disk to enter first, one says Application 2 (says disc 2 when it's in the Mac) and one that says content.
No installation menu/instructions pop up when either CD is in.
"Disc 2" has an icon that says Adobe CS4 Premium and on clicking it has two folders, extensions and payloads.
Am I missing a disk? Perhaps Application 1?
Also, I had the trial versions of some of the programs, but I got rid of them, so that shouldn't be a problem right?
My computer store is closed right now or I'd call them. I'm a bit stressed because this is a big investment and it doesn't seem to be working.

Hi Anabel,
I just installed Design Standard and had the same question. I think you basically have to locate the installed CS4 programs on your hard drive (usually in the Apps folder). Basically, the "documentation" folder on the Content disc #2 is useless. If you expand the "goodies" folder, you'll see a folder of presets and one of plug-ins. To install them, you'll have to drag and drop the extra ones from the Content disc into the corresponding presets or plug-ins folders within the Photoshop program folder on your hard drive. Be careful--I think a few of the folders within can't just be dragged and dropped, since you'll overwrite a folder of the same name already installed with the original program.
Hope this makes sense. I think it's stupid that Adobe doesn't at least include a .pdf or .txt file explaining as such on the root level of disc #2, but I guess the figure it's common knowledge. Although, they do put the instructions of how to install for the disc #1, so why wouldn't they do the same thing? They do, however, include a .pdf (OptionalPluginsReadMe.pdf) of how to install those under the plug-ins folder on disc #2.

Acrobat CS4 Install / Uninstall Problem

I'm using Windows Vista Business. I installed CS4 Design Premium and was unable to get Acrobat to work properly. It refused my serial number. All other programs accepted the serial number. I believe Acrobat was having problems b/c I installed with a previous version of Reader still on the machine --or-- I tried to activate with Acrobat first before any other program. I have read that both could be my problem.
In short, I am trying to uninstall Acrobat so that I can reinstall CS4. The CS4 installer removed everything except Acrobat (it does not even see it on the machine). My control panel uninstall does not see Acrobat either. However, it is on my start menu and in my programs folder and I can open the program. How do I get this uninstalled? I have also used the CS4CleanScript and it does not find any installed programs.

Use the Microsoft Installer Cleanup Tool to remove all vestiges of Reader and Acrobat in the Registry.

Problems in Outlook 2007 after installing CS4

After installing CS4 on a Win7 PC, I am unable to preview PDF files in Outlook 2007. Any ideas as to why this would happen? Thanks in advance.
This is the error I get:
"PDF Preview Handler for Vista"

Is there a reason why you post this in the Adobe Reader forum?

Problem installing cs4 on new windows 8 laptop

Hi i had to buy a new laptop after my old one stopped working. I have been trying to install cs4 onto it . It runs as if it is installing asks for the serial number its ok . It says it has been succesfull and when i hit close it has a window that says error contact customer support. i try to find cs4 icon on my laptop but it is not installed. can any one help please ...

install using compatiblity mode (xp sp3 or vista).

Problems installing CS4, Adobe help not helping, can't find solution in forums

When I try to install CS4 (on Windows Vista machine), I get the error "Uninstall Color Profiles Rollback Preventing the Installation". Offered two solutions, I did both, but wouldn't allow me to cut/paste 10 files from the system32/spool/drivers/color folder. I tried to go into the registry, it said, "some permissions could not be changed". On the forums, it said some files could be linked to monitor or printers...I don't have a printer installed currently, but what am I supposed to do for a monitor? I'm guessing they are not allowing me to move them because they are in use, but I don't know how to "unuse" them without not using the monitor. I tried safe mode, didn't work...any suggestions?

this is a poorly formatted page (at least for me) but there is help offered here: http://helpx.adobe.com/creative-suite/kb/error-uninstallcolorprofilesrollback-e35c3ecb-5fd a-49e1.html

CS4 to CS5 Upgrade has install/configuration problems ???

(My system is running Windows 7 Pro 64-bit )
Awile back I purchased:
Adobe Premiere Pro CS4 (FULL version) on the Installable DVD's.
...and just recently, last week, I decided to bite the bullit, and go for the 64-bit CS5 version upgrade.
Adobe Premiere Pro CS5 (Upgrade version) -downloadable option (its cost $299.00 US)
Method 1./ Now, this seemed to be more of an installation/config issue for me. but after I ran the CS5 upgrade, it did NOT
upgrade/change any of my Desktop icons/links ?
In other words, the same old CS4 Icons were on the desktop.
Instead, I had to goto C:\Program Files\Adobe\...CS5\..., and then create a shortcut to the CS5 executable onto my Desktop?
Method 2./
ok, this so-called CS5 upgrade option obviously dos NOT work right.
So, I completely UN-installed CS4 and CS5, and started from scratch again, but this time I simply installed just
the CS5 Upgrade binaries.
Well that seemed to work fine, and it also seemed to ievennstall all the 64-bit CS5 modules, though it also created some extra CS4 directories in C:\(x86)Program Files\Adobe... ? why would it do that ?
ok, well has anyone else also experienced any of this upgrade weirdness. ?
Note: I verified my Windows 7 64-bit was up-to-date, and I also "updated" CS5, actually it updates itself.
I have also had a couple "BLUE-screenies", and crashes" in CS5, none of which, in Windows I can really tell what is going on ?, and I never had these issues on CS4 on this same PC.?
I called the 1-800 number for Adobe Technical Support and basically they said the CS5 upgrade that I purchased should have worked fine. uhmmm ya'd think eh?
So, I thought this forum might be more "aware", and/or helpful regarding my Upgrading woes.
any thoughts, would be appreciated.
Thankyou.
Rick.

An Adobe upgrade is an upgrade by price, only. What I mean is that you're buying a new, fully separate version of the Adobe software from whatever your previous version was, and upon installation, your previous version is left intact (hence the reason your icons did not change--CS4 was still installed).
An update, on the other hand (which is what the program automagically did), actually does replace files, but only in the version that you're updating. A semantic issue, perhaps, but an important distinction.
You can run CS4 and CS5 side-by-side if you like, but if you want to be rid of CS4 and maintain only CS5, you need to uninstall CS4--or preferably, reinstall from the OS up. I always like to start fresh when a new suite comes along.

Problem RE-installing CS4

I installed CS4 on my mac, no prob... A few days passed and an error occurred on my start up (I assume). Long story short, I had to reinstall CS4, after the install was complete I tried opening PS and it came up with a menu that stated something along the lines of "the serial numbers you have used are expired or have been installed on this comp prior) then it asks if you have different serial # (which I don't). I'm thinking I need to find the original install files, if thats the case, where would I find the imbedded install files (more so then a simple CS4 uninstall)???

only customer service can help you with serial number stuff

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer s

My hard drive fried and had to be replaced. I'm trying to install CS4 from my original discs but keep getting this error message - "One or more of the required components of Adobe Creative Suite 4 Design Standard failed to install correctly". A customer service rep gave me a link to download off the Adobe site, but when I try to open the file to run it, I get this error message - "A problem occurred extracting the archive".
Can anyone help?

Yep. Nothing happens at all. Windows tries to execute the uninstaller, but I don't get any other screen and all activity stops for the MSI. I monitored it in Process Monitor and the MSI executable appears, but is quickly ended, like it couldn't find anything or something.
It's as if windows has a blank entry in Programs and Features, because it used to show the size of the Adobe application in the "Size" column. Now it's just blank. Link to screenshot below:
http://img829.imageshack.us/img829/5006/screenshotcaf.jpg
Note the install date. That's when I was able to successfully reinstall it. Now I can't even do that. I should also mention I tried Revo Uninstaller. It deleted one small registry key, but nothing changed.
By the way, is the CS cleaner supposed to ask for a disc in the drive when you run it? It refused to run unless I had one in it, so I used my install dvd.

Error trying to install CS4 design premium on windows vista home premium

I'm having trouble installing CS4 design premium, as soon as it does the checking system it comes up with an error that says I need windows XP sevice pack 2 and some other windows. I have Windows vista home premium and all the other requirements, so i'm not sure why it's saying that? I do have CS3 installed but I didn't want to unistall it before I installed the CS4, cause then I wouldn't have anything to work on. The CS4 is brand new and I have it installed with no problems on another computer that has windows XP. Would I have to uninstall CS3 before I try to install it? I'm afraid that I will be left with neither if I do that and this was not a cheap investment to take that chance. Does anyone know how I could get CS4 design premium installed?
Thank you
Jorge Gonzalez

You should npt have to uninstall anything except Acrobat for CS4 to install. You can call tech support for free installation support.

Installing cs4 in Windows 7 Virtual machine

Hello,
I am having problems with AE and windows 7 64 bit. Ram preview isn't working / crashing AE I wanted to do a clean install on XP using Windows virtual machine. I unserstand it sounds stupid, but all I am trying to do is sync some effects to a soundtrack and it's not working and I am on a deadline.
Has anyone installed these, I get an install error, Contact Adobe Support. not very helpful.
Thanks,.
David

Yeah, but what do you expect? It's weekend and your scenario really isn't something people do every day. I would even guess that it's more of an issue with memory and keyboard handling settings in the VM rather than a flaw in the Adobe program. In any case, what's so bad about just installing CS4 in W7 itself or installing the CS5 trial? If you're on a deadline, it's certainly better to have some way of working and worrying about any side effects later than waiting for a solution to fall out of the sky...
Mylenium

Installing CS4 problems

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