Installing CS5.5 on second computer

Hello, I’m having problems setting up my adobe creative suite 5.5 design premium on my hp laptop. I downloaded it and installed it a month or so ago but the other day when I went to use illustrator, a box popped up and it said that my trial period was over and I needed to type in my serial code or purchase. It didn’t like the serial code I typed in, saying it was incorrect (it’s definitely the correct one!) so I uninstalled and downloaded it again. Before installing it asked for my serial code which it said WAS correct and continued on to install but again when I went to open a program it popped up with the box asking for serial number and said the number was incorrect!! I have repeated uninstalling and reinstalling a few times as this was the only advice I was able to get from adobe and could find on the community forums and the same thing has happened each time. I really need these programs on this laptop in order to do my work so I would really appreciate some help.

You'll need to contact web chat. (Web chat may only be available from Monday thru Friday.) Here's a link:
Serial number and activation support

Similar Messages

  • Installing CS5 on second computer (Installer failed To Initalize)

    I have CS5 and want to install it on my laotop I already have it on my desktop Ihave down loaded adobe advisor it detetec's nothing wrong but I get error mesage ( installer faied to initilize )

    "Installer Failed to initialize" is a generic error and we need to figure out what is causing the trouble. Most of the time, its an issue with the download that it was not successful or downloaded properly. So, in such cases, download the software again and make sure to compare the file size of the downloaded file with the file on the server. Lets check that in this case as well and make sure the download is complete.
    Navigate to the log files in one of the following folders:
    • Windows 32 bit (XP, Vista, 7): \Program Files\Common Files\Adobe\Installers\
    • Windows 64 bit (XP, Vista, 7): \Program Files(x86)\Common Files\Adobe\Installers
    • Mac OS: /Library/Logs/Adobe/Installers/
    The log filename includes the product name and install date, followed by ".log.gz." The extension .gz indicates a compressed format.
    Use a decompression utility such as Winzip or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.
    Open the .log file using WordPad (Windows) or TextEdit (Mac OS).
    Note: By default, log files open in Console on Mac OS. Select all of the text by pressing Command+A, and then copy and paste it into a text editor before continuing.
    Scroll to the bottom of the log. Look in the --- Summary --- section for lines that start with ERROR: or FATAL and indicate a failure during the installation process.
    Copy and Paste that SUMMARY section in here so that we can check the errors. You might also analyze the logs yourself.
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html

  • Installing cs5 on second computer

    I have been using my CS5 software since 2011, but I only ever installed it on my PC. After talking to my Academics Counselor at school, she informed my that I can load the software on upto TWO devices, but I cannot figure out how!!! ??? !!! Please help.

    If you have the installation disks just start with those to take care of the installation.
    If you don't have the disks, you can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
    CS5:
    http://prodesigntools.com/all-adobe-cs5-direct-download-links.html

  • Installing Photoshop on second computer without original installation CD

    I have been upgrading Photoshop on my desktop for years and have just ordered the CS5 upgrade. I now want to also install it on my laptop.  Can I do this with the upgrade CD?  I no longer have the original CD and I was using Windows 3.1 at the time anyway.
    Thank you!  Kathy Juron

    Hi Kathy, you don't need a previous version installed on that second computer, but in order for the upgrade installation to work on new computer, you'll need the serial number of a prior version to enter at the time of the upgrade install...
    It doesn't have to be the very original version you had, just a prior version (up to three versions back).  Each time you upgrade, you get/have a new serial key.

  • Install Lightroom on second computer?

    How do I contact Adobe to get a second copy of Lightroom to install on a second computer? It says you can do this with one license, but they don't say how to contact Adobe to get the second copy. I tried using my serial number when the trial was over and it does not work.
    thanks
    SallyTurner

    Hi,
    I just bought LR2 through the online store.  I have installed it on my desk top and my lap top.  I used the same ser. # for both installs and had no problem at all.  I also installed pse7 from disc on both machines with no problem.  I dont have the reason why it is not working for you.  you should be able to do what you want.   The only thing I can think of is if you had one machine running the program while you were trying to install the other one the install may have been stopped because you can only use one machine at a time.
    Good luck
    Randy

  • Question: How do you install CC on second computer?

    Question: Bought CC. Installed it on my computer at work. It works nicely. I was promised when I signed up that each license could be installed on a second computer. When I log in on my home office computer, all I can see is trial versions of individual programs — not CC (as promised). How should I proceed? Retro-compatibility with CS6 is *challenging*.

    Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
    -Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
    Cloud License allows 2 activations http://www.adobe.com/legal/licenses-terms.html
    -Install on a 2nd computer http://forums.adobe.com/thread/1452292?tstart=0
    -Windows or Mac does not matter... 2 on the same operating system, or 1 on each
    -Both computer Cloud subscriptions may not be in use at the same time

  • Trouble installing Captivate on second computer

    Captivate was installed on my second computer (have a work computer at office and second at telework site)
    When I launch Captivate it pops upt box "sign in required", but it asks for a certificate.
    If I hit 'yes' or 'view certificate' it goes in long wait mode, then tells me I'm not connected to internet.
    So I never get opportunity to put in my username/password/license code

    Screen shots
    If I select Yes
    Timer wheel spins for about a minute then
    If I select View Certificate I get
    My telework computer is a virtual clone of my office desktop.
    I'm not an administrator for the machine. But the admin who installed it was also unable to put in the license info.
    It's been several months since it was purchased and installed on my telework computer.
    Hope this helps.

  • Installing CC on second computer

    I'm trying to install my CC apps on a second computer but it doesn't let me log in properly and  won't show any programs in the 'apps' section of the Creative Cloud installer.
    This all works fine on my primary computer. What am I missing?
    Both computers are iMac's not that it should make any difference.

    Sign in, activation, or connection errors | CS5.5 and later
    Mylenium

  • Difficulty installing Photoshop on second computer?

    I had contacted Adobe a while back regarding installing my Photoshop elements and Premiere elements purchase to a second computer.  I have it on my pc and need to install on my laptop.  I was told I could do it but there is no response when I hit download on 'my orders'.  I'm stuck.

    Can't download Adobe Store purchase
    Troubleshoot Adobe Download Assistant
    Mylenium

  • Installing photoshop on second computer

    how do I install photoshop on a second computer. detailed info

    snamedroc wrote:
    On my first computer, which has mac OSX 10.6.8 operating system, I was able to install photoshopCC
    On the second computer, which has the same operating system, I says the operating system is not supported by photoshop anymore.
    Is there anything I can do to navigate this problem without upgrading my operating system?
    When you say you were able to install on OS X 10.6.8 on your first computer, how long ago did you do that? The reason I ask is that Photoshop CC supports 10.6.8, but Photoshop CC 2014 (released this month) does not. That might be why the current version won't install. What you could do instead on your second machine is use the Previous Versions feature of the Creative Cloud app to install one of the older versions of Photoshop that does support 10.6.8, either Photoshop CS6 or Photoshop CC.
    Also, regarding CC activation: You don't have to manually deactivate installations of software you installed with the Creative Cloud desktop application. As you install the software on more machines, it will let you use the two most recent installations you signed into, while automatically signing you out of all older installations.

  • Installing onto a second computer? Getting this error message: Exit Code: 7 Please see specific errors below for troubleshooting. For example,  ERROR: DW006 ...  -------------------------------------- Summary --------------------------------------  - 0 fa

    Hi there,
    I have just installed creative cloud on my mac laptop and am trying to download lightroom and photoshop (as a second computer) and am getting this error message
    Exit Code: 7
    Please see specific errors below for troubleshooting. For example, ERROR: DW006 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 2 error(s)
    ----------- Payload: Adobe Photoshop Lightroom 5 5.4.0.0 Adobe Photoshop Lightroom 5.pkg_5.4 -----------
    ERROR: DW006: Apple Package failed to install successfully.
    ERROR: Third party payload installer Adobe Photoshop Lightroom 5.pkg failed with exit code: 1

    See:
    Exit Code: 6, Exit Code: 7 Installation Errors -
    http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

  • Installing LR5 on second computer that is a Macbook Pro; 1st computer is desktop PC

    I recently purchased a Macbook Pro to use for my photography work because of its exceptional display.  The Macbook Pro will be my second computer for working with Lightroom 5.6 and Photoshop CS5.  My first computer is a desktop PC operating Windows 7.  Is it possible to extend my license to two computers with different operating systems?
    Many thanks,
    John
    [personal information removed]

    Dave thanks for the response and info to my question concerning Lightroom
    and two different operating systems.  I was almost sure that there would be
    complicating issues concerning a multiple operating system installation.
    Doesn't sound to complicated though.  I'll give it a try as soon as I
    purchase an external DVD drive for the Macbook.  I tried to contact Adobe
    concerning this question, but their response system is so convoluted that
    it would probably be easier to mount an expedition to Mars than have
    someone from that company respond to a simple question.
    Thanks again,
    John
    On Thu, Oct 30, 2014 at 2:01 PM, Dave Merchant <[email protected]>

  • Why can't I install on a second computer?

    Why can't I install Premier Elements 12 on a second computer without paying for it again. The computer I originally installed the program on died. When I open Premier 12 on the second computer a window pops up to either buy it or use it on a trail basis. I already paid for it once.

    bowguy1
    There could be several scenarios for your situation.
    1. You purchased Premiere Elements 12 as a download to a Windows computer and you want to use those downloaded 12 installation files on a Mac computer.
    2. You already have the same purchased serial number on more than 2 of your computers. If this is the case and you want to download to a 3rd computer, then you need to deactivate that same purchased serial number from one of the 2 computers.
    a. you can deactivate the purchased serial number from the working computer
    b. you will need Adobe via its Adobe Chat to deal with the purchased serial number trapped on the crashed computer.
    Please review and determine which scenario applies to you. If none, please give more details.
    We are not Adobe. Rather user to user forum.
    ATR

  • Installing on a second computer

    I am supposed to have a right to install Creative Cloud on a second computer, but I cannot find simple instructions for doing so. How do I do it?

    HI Eda S ,
    Sorry for the incovenience.
    To install Adobe Creativ Cloud on your second machine, simply navigate over to Adobe.com>Login with your Adobe Id & Password and navigate to apps to initate the download procedure. Also, you would like to download the Creative Cloud desktop application using the following link .
    Creative Cloud Help | Creative Cloud for desktop
    Cheers,
    Kartikay Sharma

  • Trying to install on a second computer takes me to "Billing Info"

    When trying to download and install Lion on my second computer, I go to the MAS - Purchased - and Lion is there with all my other purchased apps.  On this computer (without Lion) it says "Install" to the right of Lion.  I click on Install and it then takes me to my Apple ID Billing Info page and apparently wants me to confirm my credit card (pre-filled except for the CV code).  Is this going to charge me a second time...or is it truly just a confirmation of the credit card I used to purchase Lion initially?

    John...the best instructions for this seem to be at http://tidbits.com/article/10253.  You can vary things as necessary, but I've given up and just use native Gmail since for me it's simply the best.  That, pluse Google Calendar and I'm happy.  Everything else is Mac, but I need to have a 1000% perfect sync with our Android phones, so this just works for me.

  • Downloading photoshop CS5 to second computer.

    I just got my second computer, and I want to get my photshop CS5 onto it. I can only find CS6 for download on the genreal website, and in the my orders section, I see my CS5 and the serial number, but there is no way to download it! Help please.

    Please follow the instructions below to download Photoshop CS5 :
    1. Navigate to Photoshop CS6 downloads page : http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop
    2. Sign in with your Adobe ID.
    3. Copy and paste the following links on the address bar one at a time and hit enter :
    Adobe Photoshop CS5 Extended English Windows
    http://trials2.adobe.com/AdobeProducts/PHSP/12/win32/Photoshop_12_LS1.7z
    http://trials2.adobe.com/AdobeProducts/PHSP/12/win32/Photoshop_12_LS1.exe
    4. Save the files.
    5. run the .exe file.

Maybe you are looking for