Installing CS5.5 when Adobe Support Advisor is discontinued
Hi guys,
I thought I would reach out as I just purchased a new rMBP and am moving from my MBA. I grabbed my installer to get CS5.5 on the new machine; however, I am met with an error:
When I click the link to 'get Adobe Support Advisor', it seems the product has discontinued and I am pushed off to you guys: the forums. I tried chatting and calling Adobe but it seems they don't offer support for the product any longer. It is quite frustrating, as you all know, CS costs thousands!
Would anyone be able to offer a remedy? I would appreciate your time.
Thank you!
Hi Jeff,
Thank you for your reply! I get this error message before the installer even loads, so even though I navigate to /Library/Logs/Installers, the folder is empty. I assume that even though the link heads to CC directions, the same steps still apply even though I have 5.5? I will admit, it is quite frustrating that you can spend thousands on software, yet Adobe won't help you get it installed on a computer! Ha.
I appreciate your time.
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I had elements 10 on a laptop and want to install on my desktop. I downloaded the program and get a message that it cannot be installed, possibly due to missing files. It says to download Adobe Support Advisor to detect the problem. When I do, I get a message that Adobe Support Advisor is discontinued.
you need the matching exe file, too. both should be placed in the same directory and then click the exe.
Downloads available:
Suite: CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5 | 4 | 3
Captivate: 7 | 6 | 5
https://helpx.adobe.com/download-install.html
Download and installation help for Adobe links
https://helpx.adobe.com/download-install.htmlDownload and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'. -
I receive a message when trying to open Photoshop CS6, Illustrator CS6, etc., then when I try to follow the directions for troubleshooting, the installer fails to initialize.
Error message: "Adobe Application Manager is needed to resolve this problem. However it is missing or damaged". Then, after download, the program fails to load and displays this message: "Installer failed to initialize. Please download Adobe Support Advisor to detect the problem". When following the link, Adobe Support Advisor has been discontinued 'because their products are now so stable. -I can see how stable they are.. How do I get assistance with Installer issues?
Any helpful thoughts?Hi David,
Kindly try out the steps in the below mentioned link to install Creative Cloud.
Error: "Installer failed to initialize" | Windows
Thanks,
Atul Saini -
I'm using windows 8 and when I open premiere pro then it says i need application manager, so i get it and that says i need adobe support advisor but that is discontinued and now i cant use adobe premiere pro. what do i do now?
Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
I have a 64-bit Windows 7 Home Premium PC. I recently had to reinstall my PC. I'm trying to install my Adobe Products like Flash Professional CS5 and Photoshop CS5, but it keeps coming up with the message "Failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem." I keep looking around at different sites, but they seem so difficult and so much information which leaves me so confused. I have no idea how or why this has happened, and due to my autism it leaves me very panicky.
I've tried the Adobe Creative Cloud Cleaner Tool. Here are the results.
Gen_WWCombined-en_US-20121017_1230
[Sat Jun 14 18:50:42 2014] Please enter (y) for Yes or (n) for No. ... >>
[Sat Jun 14 18:50:44 2014] Choose from one of the following options to clean up :
[Sat Jun 14 18:50:44 2014] 1. All
[Sat Jun 14 18:50:44 2014] 2. Adobe Flash Player 10.2
[Sat Jun 14 18:50:44 2014] 3. Creative Cloud & CS6 Products
[Sat Jun 14 18:50:44 2014] 4. CS6 only
[Sat Jun 14 18:50:44 2014] 5. CS5-CS5.5-CS6
[Sat Jun 14 18:50:44 2014] 6. CS5-CS5.5
[Sat Jun 14 18:50:44 2014] 7. CS3, CS4
[Sat Jun 14 18:50:44 2014] 8. Adobe Id credentials
[Sat Jun 14 18:50:44 2014] 9. Quit
[Sat Jun 14 18:50:44 2014] Choice :>
[Sat Jun 14 18:50:46 2014] User selected: All
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:46 2014] List of products installed on this machine
[Sat Jun 14 18:50:46 2014] Listing products for cleanup:
[Sat Jun 14 18:50:46 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
[Sat Jun 14 18:50:48 2014] Are you sure you want to clean all the listed products and associated files?
[Sat Jun 14 18:50:48 2014] Type (y) to confirm and remove or (n) to quit ... >>
[Sat Jun 14 18:50:50 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
[Sat Jun 14 18:50:50 2014] :: Cleaning-up left over inventories ::
[Sat Jun 14 18:50:50 2014] Atleast one Non-RIBS Inventory : False, Atleast one AAMRef: False
[Sat Jun 14 18:50:50 2014] ::Start:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:AdobeAAMUpdater-1.0
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting registry root:HKLM key:Software\Microsoft\Windows\CurrentVersion\Run value:ADOBE_UPDATER_STARTUP_UTILITY
[Sat Jun 14 18:50:50 2014] Exception during deleting key : (5, 'RegOpenKeyEx', 'Access is denied.')
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeAAMUpdater-1.0-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeAAMUpdater-1.0-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] Deleting scheduled task : AdobeUpdater Task-Stefan-PC-Stefan
[Sat Jun 14 18:50:50 2014] Executing command: schtasks /delete /TN "AdobeUpdater Task-Stefan-PC-Stefan" /F
[Sat Jun 14 18:50:50 2014] ERROR: The system cannot find the file specified.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing AUM contents
[Sat Jun 14 18:50:50 2014] ::Start:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Executing command "taskkill /F /FI "IMAGENAME eq AAM Updates Notifier.exe""
[Sat Jun 14 18:50:50 2014] INFO: No tasks running with the specified criteria.
[Sat Jun 14 18:50:50 2014] ::Finish:: Removing OOBE
[Sat Jun 14 18:50:50 2014] Removing content of Product : CS5Installer, Version : CS5
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:50 2014] File does not exist: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:50 2014] LOG FILE SAVED TO: C:\Users\Stefan\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
[Sat Jun 14 18:50:50 2014] Adobe Creative Cloud Cleaner Tool completed successfully
[Sat Jun 14 18:50:50 2014]
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
[Sat Jun 14 18:50:46 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\caps.db
[Sat Jun 14 18:50:50 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
[Sat Jun 14 18:50:50 2014] ---------------------------------------------------------
[Sat Jun 14 18:50:50 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*06/12/14 18:38:09:881 | [ERROR] | | ASU | LWANative | P7Native | | | 19104 | OOBElib returned error: 34
06/12/14 18:38:10:271 | [FATAL] | | ASU | DWANative | DWANative | | | 19104 | Error in getting Payload 8
06/12/14 18:38:11:878 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:38:13:519 | [ERROR] | | ASU | DWANative | DWANative | | | 19104 | Error in dwa_getInstalledPathOfPayload, pdbSession is NULL.
06/12/14 18:44:30:229 | [ERROR] | | ASU | OPM | CryptEngine | | | 860 | Failed in key3List generation
06/12/14 18:44:31:074 | [ERROR] | | ASU | PIM | PIM | | | 3576 | CreateProcess failed (267).
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process CreativeCloud(URIHandler).exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Helper.exe could not be killed
06/12/14 18:46:40:335 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Process Creative Cloud Uninstaller.exe could not be killed
06/12/14 18:48:07:424 | [ERROR] | | ASU | PIM | PIM | | | 3576 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/12/14 18:48:13:709 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:16:239 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:19:174 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:48:21:342 | [ERROR] | | ASU | OPM | CryptEngine | | | 7652 | Failed in key3List generation
06/12/14 18:49:03:907 | [ERROR] | | ASU | OPM | CryptEngine | | | 14092 | Failed in key3List generation
06/12/14 18:49:08:386 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:11:475 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:49:13:361 | [ERROR] | | ASU | OPM | CryptEngine | | | 14136 | Failed in key3List generation
06/12/14 18:50:46:267 | [ERROR] | | ASU | OPM | CryptEngine | | | 15932 | Failed in key3List generation
06/12/14 18:50:49:357 | [ERROR] | | ASU | OPM | CryptEngine | | | 15576 | Failed in key3List generation
06/12/14 18:50:55:101 | [ERROR] | | ASU | OPM | CryptEngine | | | 7024 | Failed in key3List generation
06/12/14 18:52:48:711 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:52:182 | [ERROR] | | ASU | LWANative | OPM | | | 18100 | received empty url from dispatchlib
06/12/14 18:52:55:816 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
06/12/14 18:52:56:518 | [ERROR] | | ASU | LWANative | P7Native | | | 18100 | OOBElib returned error: 42
06/12/14 18:53:23:278 | [ERROR] | | ASU | OPM | CryptEngine | | | 18100 | Failed in key3List generation
6/13/2014 21:51:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/13/2014 21:51:48 [ERROR] Setup - Error finding english dictionary file.
6/13/2014 21:51:48 [ERROR] Setup - Unable to initialize ZString library
6/13/2014 21:51:48 [FATAL] Setup - Setup.xml does not exist.
6/13/2014 21:51:48 [FATAL] Setup - Unable to initialize. File missing.
06/13/14 21:58:34:931 | [ERROR] | | ASU | PIM | PIM | | | 21844 | CreateProcess failed (267).
06/13/14 21:59:49:357 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process CreativeCloud(URIHandler).exe could not be killed
06/13/14 21:59:49:360 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Helper.exe could not be killed
06/13/14 21:59:49:363 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Process Creative Cloud Uninstaller.exe could not be killed
06/13/14 22:01:13:116 | [ERROR] | | ASU | PIM | PIM | | | 21844 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/13/14 22:01:13:121 | [ERROR] | | ASU | PIM | PIM | | | 21844 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/13/14 22:01:24:817 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:29:716 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:33:893 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:35:676 | [ERROR] | | ASU | OPM | CryptEngine | | | 10872 | Failed in key3List generation
06/13/14 22:01:39:720 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:41:220 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:01:42:860 | [ERROR] | | ASU | OPM | CryptEngine | | | 6244 | Failed in key3List generation
06/13/14 22:02:56:630 | [ERROR] | | ASU | OPM | CryptEngine | | | 20716 | Failed in key3List generation
06/13/14 22:03:03:420 | [ERROR] | | ASU | OPM | CryptEngine | | | 14200 | Failed in key3List generation
06/13/14 22:04:23:916 | [ERROR] | | ASU | OPM | P7Native | | | 14200 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 08:50:35:502 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:46:796 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:50:56:343 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:01:148 | [ERROR] | | ASU | OPM | CryptEngine | | | 2856 | Failed in key3List generation
06/14/14 08:51:05:189 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:08:012 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:51:10:976 | [ERROR] | | ASU | OPM | CryptEngine | | | 4816 | Failed in key3List generation
06/14/14 08:53:05:074 | [ERROR] | | ASU | OPM | CryptEngine | | | 5136 | Failed in key3List generation
06/14/14 08:53:15:688 | [ERROR] | | ASU | OPM | CryptEngine | | | 3444 | Failed in key3List generation
06/14/14 08:54:36:596 | [ERROR] | | ASU | OPM | P7Native | | | 3444 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 11:21:45 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 11:21:45 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 11:21:45 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 11:21:45 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 11:21:45 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 11:41:50:067 | [WARN] | | ASU | OPM | IMSLibData | | | 1424 | IMSLibData destructor completed
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM | | | 12296 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud error :5
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{7C97F705-ADDE-409B-9ABF-75ADEC23094E}\Adobe Creative Cloud'
06/14/14 11:41:56:987 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 12296 | Failed to remove ACCC Files.
06/14/14 11:41:56:987 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | ACC uninstallation failed. RetVal: -8
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Unable to unload AdobePIM library properly.
06/14/14 11:41:57:019 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 12296 | Failed to remove folders.
6/14/2014 12:17:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:17:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:17:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:44 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:44 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:44 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:44 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:19:46 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:19:46 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:19:46 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:19:46 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:19:46 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:20:00 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:20:00 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:20:00 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:20:00 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:20:00 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:23:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:23:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:23:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:23:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:23:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:26:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:26:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:26:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:26:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:26:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:31:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:31:52 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:31:52 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:31:52 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:31:52 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 12:41:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 12:41:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 12:41:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 12:41:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 12:41:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:02:56:146 | [ERROR] | | ASU | PIM | PIM | | | 4828 | CreateProcess failed (267).
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Helper.exe could not be killed
06/14/14 13:04:14:196 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 13:05:40:969 | [ERROR] | | ASU | PIM | PIM | | | 4828 | AAM ref file already exists at 2 C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMRefs/ACC.aamref/RefCount.txt
06/14/14 13:08:09:854 | [ERROR] | | ASU | OPM | P7Native | | | 1928 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 13:10:27 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:27 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:27 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:27 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:27 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:20 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:20 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:20 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:20 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:20 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:17:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:17:24 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:17:24 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:17:24 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:17:24 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:10:32 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:10:32 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:10:32 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:10:32 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:10:32 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:26:53 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:26:53 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:26:53 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:26:53 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:26:53 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:42:35 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:42:35 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:42:35 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:42:35 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:42:35 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 13:52:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 13:52:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 13:52:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 13:52:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 13:52:02 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 13:52:41:307 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM | | | 5692 | Failed to Move srcPath:C:\Program Files (x86)\Adobe\Adobe Creative Cloud destPath:C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud error :5
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to move folder 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud' to 'C:\Users\Stefan\AppData\Local\Temp\\{CC352008-55F6-48A1-85CB-73E13CD26821}\Adobe Creative Cloud'
06/14/14 13:57:13:245 | [ERROR] | | ASU | PIM | PIM-Uninstall | | | 5692 | Failed to remove ACCC Files.
06/14/14 13:57:13:245 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | ACC uninstallation failed. RetVal: -8
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Unable to unload AdobePIM library properly.
06/14/14 13:57:13:261 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5692 | Failed to remove folders.
06/14/14 13:59:49:116 | [ERROR] | | ASU | OPM | P7Native | | | 1780 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Process returned error:201
06/14/14 13:59:52:128 | [ERROR] | | ASU | PIM | PIM | | | 5084 | Error occurred executing uninstall modifier at path: 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\CoreSync\customhook\CoreSyncCustomHook.exe'. Error code: 201
06/14/14 13:59:56:168 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 5084 | Unable to unload AdobePIM library properly.
06/14/14 13:59:56:262 | [ERROR] | | ASU | PIM | Utilities | | | 2780 | CreateProcess failed (267).
06/14/14 14:00:01:535 | [ERROR] | | ASU | PIM | PIM | | | 2780 | Unable to free PIM object
6/14/2014 16:02:47 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:02:47 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:02:47 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:02:47 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:02:47 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:10:15:499 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4628 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 16:14:03:629 | [ERROR] | | ASU | PIM | PIM | | | 8580 | CreateProcess failed (267).
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Helper.exe could not be killed
06/14/14 16:15:52:208 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 16:16:58:883 | [ERROR] | | ASU | PIM | PIM | | | 8580 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 16:31:27:792 | [ERROR] | | ASU | OPM | P7Native | | | 5228 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 16:43:06 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 16:43:06 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 16:43:06 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 16:43:06 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 16:43:06 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 16:46:24:800 | [ERROR] | | ASU | LWANative | OPM | | | 5776 | received empty url from dispatchlib
06/14/14 16:46:29:449 | [ERROR] | | ASU | LWANative | P7Native | | | 5776 | OOBElib returned error: 42
06/14/14 16:49:04:438 | [ERROR] | | ASU | LWANative | OPM | | | 4344 | received empty url from dispatchlib
06/14/14 16:49:10:113 | [ERROR] | | ASU | LWANative | P7Native | | | 4344 | OOBElib returned error: 42
6/14/2014 17:06:21 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:06:21 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:06:21 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:06:21 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:06:21 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 17:13:05:437 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 4372 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
06/14/14 17:16:38:593 | [ERROR] | | ASU | PIM | PIM | | | 4472 | CreateProcess failed (267).
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process CreativeCloud(URIHandler).exe could not be killed
06/14/14 17:18:24:378 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Helper.exe could not be killed
06/14/14 17:18:24:393 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Process Creative Cloud Uninstaller.exe could not be killed
06/14/14 17:19:33:131 | [ERROR] | | ASU | PIM | PIM | | | 4472 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/14/14 17:21:08:140 | [ERROR] | | ASU | OPM | P7Native | | | 1572 | ACCC : Cannot find LEIDs/LEID tags in the request data
6/14/2014 17:36:25 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:36:25 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:36:25 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:36:25 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:36:25 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 17:40:42 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 17:40:42 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 17:40:42 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 17:40:42 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 17:40:42 [FATAL] Setup - Unable to initialize. File missing.
06/14/14 18:16:12:120 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Unable to unload AdobePIM library properly.
06/14/14 18:16:12:135 | [ERROR] | | ACC-Uninstaller | | Uninstaller | | | 7080 | Failed to delete C:\Users\Stefan\AppData\Local\Adobe\OOBE\com.adobe.accc.home
06/14/14 18:16:12:526 | [ERROR] | | ASU | PIM | Utilities | | | 5292 | CreateProcess failed (267).
06/14/14 18:16:19:065 | [ERROR] | | ASU | PIM | PIM | | | 5292 | Unable to free PIM object
6/14/2014 18:43:51 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:43:51 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:43:51 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:43:51 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:43:51 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:48:04 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:48:04 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:48:04 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:48:04 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:48:04 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 18:57:10 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 18:57:10 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 18:57:10 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 18:57:10 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 18:57:10 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:02 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:02 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:02 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:02 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:02 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 19:35:08 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 19:35:08 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 19:35:08 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 19:35:08 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 19:35:08 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 20:33:29 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 20:33:29 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 20:33:29 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 20:33:29 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 20:33:29 [FATAL] Setup - Unable to initialize. File missing.
6/14/2014 21:47:33 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/14/2014 21:47:33 [ERROR] Setup - Error finding english dictionary file.
6/14/2014 21:47:33 [ERROR] Setup - Unable to initialize ZString library
6/14/2014 21:47:33 [FATAL] Setup - Setup.xml does not exist.
6/14/2014 21:47:33 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 16:52:16:579 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 1492 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 16:56:36 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 16:56:36 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 16:56:36 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 16:56:36 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 16:56:36 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 17:01:19 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:01:19 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:01:19 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:01:19 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:01:19 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:03:45:215 | [ERROR] | | ASU | AAMCustomHook | AAMCustomHook | | | 5128 | Inventory not present at Location: 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\\UWA\updaterinventory.dll'
6/15/2014 17:04:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 17:04:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 17:04:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 17:04:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 17:04:56 [FATAL] Setup - Unable to initialize. File missing.
06/15/14 17:07:20:253 | [ERROR] | | ASU | PIM | PIM | | | 5336 | CreateProcess failed (267).
06/15/14 17:09:07:737 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process CreativeCloud(URIHandler).exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Helper.exe could not be killed
06/15/14 17:09:07:752 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Process Creative Cloud Uninstaller.exe could not be killed
06/15/14 17:10:08:686 | [ERROR] | | ASU | PIM | PIM | | | 5336 | Setting values for registry Key SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Creative Cloud
06/15/14 17:11:37:076 | [ERROR] | | ASU | OPM | P7Native | | | 2140 | ACCC : Cannot find LEIDs/LEID tags in the request data
06/15/14 18:26:02:586 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:06:033 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:09:591 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:17:812 | [ERROR] | | ASU | OPM | CryptEngine | | | 3564 | Failed in key3List generation
06/15/14 18:26:24:193 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:26:735 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:26:29:606 | [ERROR] | | ASU | OPM | CryptEngine | | | 3900 | Failed in key3List generation
06/15/14 18:28:20:953 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:22:808 | [ERROR] | | ASU | OPM | CryptEngine | | | 3396 | Failed in key3List generation
06/15/14 18:28:44:834 | [ERROR] | | ASU | OPM | CryptEngine | | | 5056 | Failed in key3List generation
06/15/14 18:34:14:628 | [FATAL] | | ASU | PDApp | PDApp | | | 5668 | Another deployment workflow already running.
06/15/14 18:34:14:628 | [ERROR] | | ASU | PDApp | PDApp | | | 5668 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:34:32:187 | [FATAL] | | ASU | PDApp | PDApp | | | 2544 | Another deployment workflow already running.
06/15/14 18:34:32:187 | [ERROR] | | ASU | PDApp | PDApp | | | 2544 | Error finding locale language dictionary file. Defaulting to english.
06/15/14 18:35:02:236 | [FATAL] | | ASU | PDApp | PDApp | | | 4636 | Another deployment workflow already running.
06/15/14 18:35:02:236 | [ERROR] | | ASU | PDApp | PDApp | | | 4636 | Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 18:37:24 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 18:37:24 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 18:37:24 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 18:37:24 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:08:56 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:08:56 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:08:56 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:08:56 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:08:56 [FATAL] Setup - Unable to initialize. File missing.
6/15/2014 19:10:48 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/15/2014 19:10:48 [ERROR] Setup - Error finding english dictionary file.
6/15/2014 19:10:48 [ERROR] Setup - Unable to initialize ZString library
6/15/2014 19:10:48 [FATAL] Setup - Setup.xml does not exist.
6/15/2014 19:10:48 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:14:16 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:14:16 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:14:16 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:14:16 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:14:16 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 12:35:38 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 12:35:38 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 12:35:38 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 12:35:38 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 12:35:38 [FATAL] Setup - Unable to initialize. File missing.
6/17/2014 20:54:13 [ERROR] Setup - Error finding locale language dictionary file. Defaulting to english.
6/17/2014 20:54:13 [ERROR] Setup - Error finding english dictionary file.
6/17/2014 20:54:13 [ERROR] Setup - Unable to initialize ZString library
6/17/2014 20:54:13 [FATAL] Setup - Setup.xml does not exist.
6/17/2014 20:54:13 [FATAL] Setup - Unable to initialize. File missing. -
I AM TRYING TO INSTAL THE ADOBE PHOTOSHOP ELEMENT 10, IN A NEW APPLE COMPUTER, BUT IT COMES A NOTE SAYING THAT THE INSTALATION WAS NOT ABLE TO INITIALIZE, AND THAT I SHOULD DOWNLOAD THE ADOBE SUPPORT ADVISOR TO DETECT THE PROBLEM. I DID IT BUT IT SAYS THAT IS HAS BEEN DISCONTINUED,
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
when ever i try to install photoshop cc on my laptop i keep getting this error "We've encountered the following issues installer failed to initialize. Please download adobe support advisor to detect the problem."
start at the top and work your way down applying applicable fixes until your problem is resolved.
if cc (win): https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-application-failed.html
if, your error is:
"Installer failed to initialize. File not found." or "Installer failed to initialize. This could be due to missing files."
first, rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit win OS: Program Files x86\Common Files\Adobe\OOBE
32 bit win OS: Program Files \Common Files\Adobe\OOBE
mac os: HD>library>application support>adobe>caps
mac os: USER>library>application support>adobe>OOB
if that fails or isn't the exact error you see, uninstall, clean (http://www.adobe.com/support/contact/cscleanertool.html) and reinstall.
if you're using a dvd to install:
copy the disc contents to a desktop directory and install from that directory.
if you're using a mac:
1. Try to Create a new user account in Mac with Administrator Priviledges.
2. Login to the New user, Navigate to Mac HD> Application> Utilities> Adobe Installer folder, Locate products like Adobe Reader, Adobe Flash, Adobe Air and un-install them
3. Navigate to User Library> Application Support> Adobe and move Adobe to Trash.
4. Navigate to Mac HD> Library> Application Support> Adobe and move Adobe to Trash.
5. Start the installation again.
if everything applicable above fails, check your installation logs:
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html -
i'm attempting to install cs6 and after hitting install the following message appeared: installer failed to initialize. please download adobe support advisor to detect the problem. well that has been discontinued...
rename OOBE Folder to OOBE.old.
to find OOBE:
64 bit OS: Program Files x86\Common Files\Adobe\OOBE
32 bit OS: Program Files \Common Files\Adobe\OOBE -
I am trying to install CS6. I down loaded it last week and am trying to install it now but it fails. What do I do now that Install says, "Installer failed to initialize. Please download Adobe Support advisor to detect the problem." and your web site says it is discontinued?
This page might help you
Creative Suite 6 Installation Instructions -
Problem with installing Photoshop elements 9 and adobe support advisor
Hi, I've received a graphic tablet with 2 programs: the first has been downloaded and works perfectly while the second, PSE9, has been giving me problems for at least a week!
I downloaded it and now I have a winzip file full of strange things (one of this is set up exe which tells me that I have to install adobe support advisor) and two files which said 3DF.tmp and PSEP9(1).zip.download and if I try to click them they tell me that I have to find on the Net the program to open them because I can't. And I don't know which program is required.
I tried a lot of times to download the adobe support advisor, I have enough space on my disc and my farewall is deactivated, but when the program begins I saw this annoyant message
cpsid_82829s5 Missing installation file bootstrapper error occured
with this code for a support from adobe 00-67325-032018052012
I unistalled it and retried, but nothing.
Please, I just want to use my tablet with the programs which are comprised in the package, why it's so difficult to download this damn photoshop elements 9????????????
Thank youIn the error message it doesn't tell me
"Installer has detected that a machine restart is pending. It is recommended that you quit the installer, restart try again,"
neither "Installer failed to initialize. File not found. Please download Adobe Support Advisor to detect the problem."
and I have enough space and I have Windows xp then I should be able to install it. I tried to unistall and install again the support advisor but nothing. I'm desperate.
Messaggio originale----
Da: [email protected]
Data: 18/05/2012 22.20
A: "Questionlady"<[email protected]>
Ogg: Problem with installing Photoshop elements 9 and adobe support advisor
Re: Problem with installing Photoshop elements 9 and adobe support advisor created by Jeff A Wright in Trial Download & Install FAQ - View the full discussion
Did you try the steps listed in http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-b ootstrapper-cs5.html which was identified by the Adobe Support Advisor? If so can you please list each step and the result of those steps. This will allow us to best advise you on your next steps.
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4420419#4420419
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Start a new discussion in Trial Download & Install FAQ by email or at Adobe Forums
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[CS5.5] Installer failed to initialize. Please download Adobe Support Advisor to detect the problem.
I get the error when I reinstalled CS5.5. It shows "the installer failed to initialize".
Then I downloaded Adobe Support Advisor but that didn't say anything was wrong.
Also, I used Adobe Creative Suite Cleaner Tool to clear all the services installed.
What should I do?
Token number for support case:
40-71747-190615102012Help got the same error on windows 8 brand new laptop and i need this software for work
1/8/2013 17:46:30 [INFO] BS-ASUInstaller - Build Version - 1.5.115.0
1/8/2013 17:46:30 [INFO] BS-ASUInstaller - Logging Level verbosity Set to 4
1/8/2013 17:46:30 [INFO] PIM - Trying to access xml at path:C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\resources\setup.xml
1/8/2013 17:46:30 [INFO] PIM - XML is valid
1/8/2013 17:46:30 [INFO] BS-ASUInstaller - Found 3 packages in setup manifest
1/8/2013 17:46:30 [INFO] BS-ASUInstaller - BEGIN pim_getInstallStatusAtPath...
1/8/2013 17:46:30 [INFO] BS-ASUInstaller - PIM CF PATH :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\
1/8/2013 17:46:30 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 17:46:30 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 17:46:30 [INFO] PIM - Current db schema version to install 1.
1/8/2013 17:46:30 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 17:46:30 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 17:46:30 [INFO] PIM - Trying to access xml at path:C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\core\PDApp.pimx
1/8/2013 17:46:30 [INFO] PIM - XML is valid
1/8/2013 17:46:30 [INFO] PIM - Trying to access xml at path:C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\UWA\UWA.pimx
1/8/2013 17:46:30 [INFO] PIM - XML is valid
1/8/2013 17:46:30 [INFO] PIM - Trying to access xml at path:C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\DWA\DWA.pimx
1/8/2013 17:46:30 [INFO] PIM - XML is valid
1/8/2013 17:46:30 [INFO] PIM - Trying to access xml at path:C:\Program Files (x86)\Common Files\Adobe\AdobeApplicationManager\AAMSetup\packages\LWA\LWA.pimx
1/8/2013 17:46:30 [INFO] PIM - XML is valid
1/8/2013 17:46:30 [INFO] BS-ASUInstaller - END pim_needsInstallRepairOrUpgradeAtPath...
1/8/2013 17:46:30 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 17:46:30 [INFO] BS-ASUInstaller - Success in check install status, status is at path :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\
1/8/2013 17:46:30 [INFO] BS-ASUInstaller - Latest Version of Adobe Application Manager is present on the machine, no need to install
1/8/2013 22:08:51 [INFO] Setup - Build Version - 2.0.242.0
1/8/2013 22:08:51 [INFO] Setup - Logging Level verbosity Set to 4
1/8/2013 22:08:51 [INFO] Setup - Start Adobe Setup
1/8/2013 22:08:51 [INFO] Setup - TimeLog: Bootstrapper Start
1/8/2013 22:08:51 [INFO] Setup - TimeLog: Start initial checks
1/8/2013 22:08:53 [INFO] Setup - Dictionary Path: D:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/8/2013 22:08:53 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\resources\setup.xml
1/8/2013 22:08:53 [INFO] PIM - XML is valid
1/8/2013 22:08:53 [WARN] PIM - Failed to find Node
1/8/2013 22:08:53 [INFO] Setup - Found 3 packages in setup manifest
1/8/2013 22:08:55 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:08:55 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:08:56 [INFO] Utilities - Folder does not exist
1/8/2013 22:08:56 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:08:56 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:08:56 [INFO] PIM - CREATE PIM Instance ...
1/8/2013 22:08:56 [INFO] Utilities - File does not exist
1/8/2013 22:08:56 [INFO] Utilities - File does not exist
1/8/2013 22:08:56 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:08:58 [INFO] PIM - SUCCESS Created Tables.
1/8/2013 22:08:58 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:08:58 [INFO] PIM - Updater Inventory location:D:\Adobe CS5_5\resources\updaterinventory.dll
1/8/2013 22:08:58 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:08:58 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 22:08:58 [INFO] PIM - Current db schema version to install 1.
1/8/2013 22:08:58 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 22:08:58 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:08:58 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:08:59 [INFO] PIM - XML is valid
1/8/2013 22:08:59 [WARN] PIM - Failed to find Node
1/8/2013 22:08:59 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/8/2013 22:08:59 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/8/2013 22:08:59 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\UWA\UWA.pimx
1/8/2013 22:08:59 [INFO] PIM - XML is valid
1/8/2013 22:08:59 [WARN] PIM - Failed to find Node
1/8/2013 22:08:59 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/8/2013 22:08:59 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\DWA\DWA.pimx
1/8/2013 22:08:59 [INFO] PIM - XML is valid
1/8/2013 22:08:59 [WARN] PIM - Failed to find Node
1/8/2013 22:08:59 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/8/2013 22:08:59 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\LWA\LWA.pimx
1/8/2013 22:08:59 [INFO] PIM - XML is valid
1/8/2013 22:08:59 [WARN] PIM - Failed to find Node
1/8/2013 22:08:59 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/8/2013 22:09:00 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/8/2013 22:09:00 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/8/2013 22:09:00 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/8/2013 22:09:00 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/8/2013 22:09:00 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/8/2013 22:09:00 [INFO] Setup - TimeLog: End initial checks
1/8/2013 22:09:00 [INFO] Setup - TimeLog: Begin Installing
1/8/2013 22:09:00 [INFO] Setup - Start Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:09:00 [INFO] PIM - START installPackage at file D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:09:00 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:09:00 [INFO] PIM - XML is valid
1/8/2013 22:09:00 [WARN] PIM - Failed to find Node
1/8/2013 22:09:00 [ERROR] PIM - Package folder does not exist on the system.
1/8/2013 22:09:00 [INFO] Setup - Finished Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/8/2013 22:09:00 [FATAL] Setup - Error installing D:\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/8/2013 22:09:00 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/8/2013 22:11:38 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:11:38 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:11:38 [INFO] PIM - FREE PIM Instance ...
1/8/2013 22:11:38 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/8/2013 22:11:38 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/8/2013 22:11:38 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/8/2013 22:11:38 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/8/2013 22:11:38 [INFO] Setup - End Adobe Setup. Exit code: 1
1/8/2013 22:11:38 [INFO] Setup - Build Version - 2.0.242.0
1/8/2013 22:11:38 [INFO] Setup - Logging Level verbosity Set to 4
1/8/2013 22:11:38 [INFO] Setup - Start Adobe Setup
1/8/2013 22:11:38 [INFO] Setup - TimeLog: Bootstrapper Start
1/8/2013 22:11:38 [INFO] Setup - TimeLog: Start initial checks
1/8/2013 22:11:39 [INFO] Setup - Dictionary Path: D:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/8/2013 22:11:39 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\resources\setup.xml
1/8/2013 22:11:39 [INFO] PIM - XML is valid
1/8/2013 22:11:39 [WARN] PIM - Failed to find Node
1/8/2013 22:11:39 [INFO] Setup - Found 3 packages in setup manifest
1/8/2013 22:11:39 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:11:39 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:11:39 [INFO] Utilities - Folder does not exist
1/8/2013 22:11:39 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:11:39 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:11:39 [INFO] PIM - CREATE PIM Instance ...
1/8/2013 22:11:39 [INFO] Utilities - File does not exist
1/8/2013 22:11:39 [INFO] Utilities - File does not exist
1/8/2013 22:11:39 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:11:39 [INFO] PIM - SUCCESS Created Tables.
1/8/2013 22:11:39 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:11:39 [INFO] PIM - Updater Inventory location:D:\Adobe CS5_5\resources\updaterinventory.dll
1/8/2013 22:11:39 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:11:39 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 22:11:39 [INFO] PIM - Current db schema version to install 1.
1/8/2013 22:11:39 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 22:11:39 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:11:39 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:11:39 [INFO] PIM - XML is valid
1/8/2013 22:11:39 [WARN] PIM - Failed to find Node
1/8/2013 22:11:39 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/8/2013 22:11:39 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/8/2013 22:11:39 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\UWA\UWA.pimx
1/8/2013 22:11:39 [INFO] PIM - XML is valid
1/8/2013 22:11:39 [WARN] PIM - Failed to find Node
1/8/2013 22:11:39 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/8/2013 22:11:39 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\DWA\DWA.pimx
1/8/2013 22:11:39 [INFO] PIM - XML is valid
1/8/2013 22:11:39 [WARN] PIM - Failed to find Node
1/8/2013 22:11:39 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/8/2013 22:11:39 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\LWA\LWA.pimx
1/8/2013 22:11:39 [INFO] PIM - XML is valid
1/8/2013 22:11:39 [WARN] PIM - Failed to find Node
1/8/2013 22:11:39 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/8/2013 22:11:39 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/8/2013 22:11:39 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/8/2013 22:11:39 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/8/2013 22:11:39 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/8/2013 22:11:39 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/8/2013 22:11:39 [INFO] Setup - TimeLog: End initial checks
1/8/2013 22:11:39 [INFO] Setup - TimeLog: Begin Installing
1/8/2013 22:11:39 [INFO] Setup - Start Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:11:39 [INFO] PIM - START installPackage at file D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:11:39 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:11:39 [INFO] PIM - XML is valid
1/8/2013 22:11:39 [WARN] PIM - Failed to find Node
1/8/2013 22:11:39 [ERROR] PIM - Package folder does not exist on the system.
1/8/2013 22:11:39 [INFO] Setup - Finished Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/8/2013 22:11:39 [FATAL] Setup - Error installing D:\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/8/2013 22:11:39 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/8/2013 22:11:45 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:11:45 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:11:45 [INFO] PIM - FREE PIM Instance ...
1/8/2013 22:11:45 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/8/2013 22:11:45 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/8/2013 22:11:45 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/8/2013 22:11:45 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/8/2013 22:11:45 [INFO] Setup - End Adobe Setup. Exit code: 1
1/8/2013 22:12:48 [INFO] Setup - Build Version - 2.0.242.0
1/8/2013 22:12:48 [INFO] Setup - Logging Level verbosity Set to 4
1/8/2013 22:12:48 [INFO] Setup - Start Adobe Setup
1/8/2013 22:12:48 [INFO] Setup - TimeLog: Bootstrapper Start
1/8/2013 22:12:48 [INFO] Setup - TimeLog: Start initial checks
1/8/2013 22:12:49 [INFO] Setup - Dictionary Path: D:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/8/2013 22:12:49 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\resources\setup.xml
1/8/2013 22:12:49 [INFO] PIM - XML is valid
1/8/2013 22:12:49 [WARN] PIM - Failed to find Node
1/8/2013 22:12:49 [INFO] Setup - Found 3 packages in setup manifest
1/8/2013 22:12:50 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:12:50 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:12:50 [INFO] Utilities - Folder does not exist
1/8/2013 22:12:50 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:12:50 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:12:50 [INFO] PIM - CREATE PIM Instance ...
1/8/2013 22:12:50 [INFO] Utilities - File does not exist
1/8/2013 22:12:50 [INFO] Utilities - File does not exist
1/8/2013 22:12:50 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:12:50 [INFO] PIM - SUCCESS Created Tables.
1/8/2013 22:12:50 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:12:50 [INFO] PIM - Updater Inventory location:D:\Adobe CS5_5\resources\updaterinventory.dll
1/8/2013 22:12:50 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:12:50 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 22:12:50 [INFO] PIM - Current db schema version to install 1.
1/8/2013 22:12:50 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 22:12:50 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:12:50 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:12:50 [INFO] PIM - XML is valid
1/8/2013 22:12:50 [WARN] PIM - Failed to find Node
1/8/2013 22:12:50 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/8/2013 22:12:50 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/8/2013 22:12:50 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\UWA\UWA.pimx
1/8/2013 22:12:50 [INFO] PIM - XML is valid
1/8/2013 22:12:50 [WARN] PIM - Failed to find Node
1/8/2013 22:12:50 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/8/2013 22:12:50 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\DWA\DWA.pimx
1/8/2013 22:12:50 [INFO] PIM - XML is valid
1/8/2013 22:12:50 [WARN] PIM - Failed to find Node
1/8/2013 22:12:50 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/8/2013 22:12:50 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\LWA\LWA.pimx
1/8/2013 22:12:50 [INFO] PIM - XML is valid
1/8/2013 22:12:50 [WARN] PIM - Failed to find Node
1/8/2013 22:12:50 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/8/2013 22:12:50 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/8/2013 22:12:50 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/8/2013 22:12:50 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/8/2013 22:12:50 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/8/2013 22:12:50 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/8/2013 22:12:50 [INFO] Setup - TimeLog: End initial checks
1/8/2013 22:12:50 [INFO] Setup - TimeLog: Begin Installing
1/8/2013 22:12:50 [INFO] Setup - Start Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:12:50 [INFO] PIM - START installPackage at file D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:12:50 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:12:50 [INFO] PIM - XML is valid
1/8/2013 22:12:50 [WARN] PIM - Failed to find Node
1/8/2013 22:12:50 [ERROR] PIM - Package folder does not exist on the system.
1/8/2013 22:12:50 [INFO] Setup - Finished Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/8/2013 22:12:50 [FATAL] Setup - Error installing D:\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/8/2013 22:12:50 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/8/2013 22:13:51 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:13:51 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:13:51 [INFO] PIM - FREE PIM Instance ...
1/8/2013 22:13:51 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/8/2013 22:13:51 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/8/2013 22:13:51 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/8/2013 22:13:51 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/8/2013 22:13:51 [INFO] Setup - End Adobe Setup. Exit code: 1
1/8/2013 22:15:58 [INFO] Setup - Build Version - 2.0.242.0
1/8/2013 22:15:58 [INFO] Setup - Logging Level verbosity Set to 4
1/8/2013 22:15:58 [INFO] Setup - Start Adobe Setup
1/8/2013 22:15:58 [INFO] Setup - TimeLog: Bootstrapper Start
1/8/2013 22:15:58 [INFO] Setup - TimeLog: Start initial checks
1/8/2013 22:15:59 [INFO] Setup - Dictionary Path: D:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/8/2013 22:15:59 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\resources\setup.xml
1/8/2013 22:15:59 [INFO] PIM - XML is valid
1/8/2013 22:15:59 [WARN] PIM - Failed to find Node
1/8/2013 22:15:59 [INFO] Setup - Found 3 packages in setup manifest
1/8/2013 22:15:59 [WARN] Setup - Reboot is pending from earlier installation.
1/8/2013 22:15:59 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:15:59 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:15:59 [INFO] Utilities - Folder does not exist
1/8/2013 22:15:59 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:15:59 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:15:59 [INFO] PIM - CREATE PIM Instance ...
1/8/2013 22:15:59 [INFO] Utilities - File does not exist
1/8/2013 22:15:59 [INFO] Utilities - File does not exist
1/8/2013 22:15:59 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:15:59 [INFO] PIM - SUCCESS Created Tables.
1/8/2013 22:15:59 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:15:59 [INFO] PIM - Updater Inventory location:D:\Adobe CS5_5\resources\updaterinventory.dll
1/8/2013 22:15:59 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:15:59 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 22:15:59 [INFO] PIM - Current db schema version to install 1.
1/8/2013 22:15:59 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 22:15:59 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:15:59 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:15:59 [INFO] PIM - XML is valid
1/8/2013 22:15:59 [WARN] PIM - Failed to find Node
1/8/2013 22:15:59 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/8/2013 22:15:59 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/8/2013 22:15:59 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\UWA\UWA.pimx
1/8/2013 22:15:59 [INFO] PIM - XML is valid
1/8/2013 22:15:59 [WARN] PIM - Failed to find Node
1/8/2013 22:15:59 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/8/2013 22:15:59 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\DWA\DWA.pimx
1/8/2013 22:15:59 [INFO] PIM - XML is valid
1/8/2013 22:15:59 [WARN] PIM - Failed to find Node
1/8/2013 22:15:59 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/8/2013 22:15:59 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\LWA\LWA.pimx
1/8/2013 22:15:59 [INFO] PIM - XML is valid
1/8/2013 22:15:59 [WARN] PIM - Failed to find Node
1/8/2013 22:15:59 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/8/2013 22:15:59 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/8/2013 22:15:59 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/8/2013 22:15:59 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/8/2013 22:15:59 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/8/2013 22:15:59 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/8/2013 22:15:59 [INFO] Setup - TimeLog: End initial checks
1/8/2013 22:16:01 [INFO] Setup - TimeLog: Begin Installing
1/8/2013 22:16:01 [INFO] Setup - Start Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:16:01 [INFO] PIM - START installPackage at file D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:16:01 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:16:01 [INFO] PIM - XML is valid
1/8/2013 22:16:01 [WARN] PIM - Failed to find Node
1/8/2013 22:16:01 [ERROR] PIM - Package folder does not exist on the system.
1/8/2013 22:16:01 [INFO] Setup - Finished Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/8/2013 22:16:01 [FATAL] Setup - Error installing D:\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/8/2013 22:16:01 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/8/2013 22:16:05 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:16:05 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:16:05 [INFO] PIM - FREE PIM Instance ...
1/8/2013 22:16:05 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/8/2013 22:16:05 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/8/2013 22:16:05 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/8/2013 22:16:05 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/8/2013 22:16:05 [INFO] Setup - End Adobe Setup. Exit code: 1
1/8/2013 22:20:57 [INFO] Setup - Build Version - 2.0.242.0
1/8/2013 22:20:57 [INFO] Setup - Logging Level verbosity Set to 4
1/8/2013 22:20:57 [INFO] Setup - Start Adobe Setup
1/8/2013 22:20:57 [INFO] Setup - TimeLog: Bootstrapper Start
1/8/2013 22:20:57 [INFO] Setup - TimeLog: Start initial checks
1/8/2013 22:20:58 [INFO] Setup - Dictionary Path: D:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/8/2013 22:20:58 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\resources\setup.xml
1/8/2013 22:20:59 [INFO] PIM - XML is valid
1/8/2013 22:20:59 [WARN] PIM - Failed to find Node
1/8/2013 22:20:59 [INFO] Setup - Found 3 packages in setup manifest
1/8/2013 22:21:00 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:21:00 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:21:00 [INFO] Utilities - Folder does not exist
1/8/2013 22:21:00 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:21:00 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:21:00 [INFO] PIM - CREATE PIM Instance ...
1/8/2013 22:21:00 [INFO] Utilities - File does not exist
1/8/2013 22:21:00 [INFO] Utilities - File does not exist
1/8/2013 22:21:01 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:21:01 [INFO] PIM - SUCCESS Created Tables.
1/8/2013 22:21:01 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:21:01 [INFO] PIM - Updater Inventory location:D:\Adobe CS5_5\resources\updaterinventory.dll
1/8/2013 22:21:03 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:21:03 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 22:21:03 [INFO] PIM - Current db schema version to install 1.
1/8/2013 22:21:03 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 22:21:03 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:21:03 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:21:03 [INFO] PIM - XML is valid
1/8/2013 22:21:03 [WARN] PIM - Failed to find Node
1/8/2013 22:21:03 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/8/2013 22:21:03 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/8/2013 22:21:03 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\UWA\UWA.pimx
1/8/2013 22:21:03 [INFO] PIM - XML is valid
1/8/2013 22:21:03 [WARN] PIM - Failed to find Node
1/8/2013 22:21:03 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/8/2013 22:21:03 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\DWA\DWA.pimx
1/8/2013 22:21:03 [INFO] PIM - XML is valid
1/8/2013 22:21:03 [WARN] PIM - Failed to find Node
1/8/2013 22:21:03 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/8/2013 22:21:03 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\LWA\LWA.pimx
1/8/2013 22:21:03 [INFO] PIM - XML is valid
1/8/2013 22:21:03 [WARN] PIM - Failed to find Node
1/8/2013 22:21:04 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/8/2013 22:21:04 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/8/2013 22:21:04 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/8/2013 22:21:04 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/8/2013 22:21:04 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/8/2013 22:21:04 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/8/2013 22:21:04 [INFO] Setup - TimeLog: End initial checks
1/8/2013 22:21:04 [INFO] Setup - TimeLog: Begin Installing
1/8/2013 22:21:04 [INFO] Setup - Start Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:21:04 [INFO] PIM - START installPackage at file D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:21:04 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:21:04 [INFO] PIM - XML is valid
1/8/2013 22:21:04 [WARN] PIM - Failed to find Node
1/8/2013 22:21:04 [ERROR] PIM - Package folder does not exist on the system.
1/8/2013 22:21:04 [INFO] Setup - Finished Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/8/2013 22:21:04 [FATAL] Setup - Error installing D:\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/8/2013 22:21:04 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/8/2013 22:21:28 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:21:28 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:21:28 [INFO] PIM - FREE PIM Instance ...
1/8/2013 22:21:28 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/8/2013 22:21:28 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/8/2013 22:21:28 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/8/2013 22:21:28 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/8/2013 22:21:28 [INFO] Setup - End Adobe Setup. Exit code: 1
1/8/2013 22:22:01 [INFO] Setup - Build Version - 2.0.242.0
1/8/2013 22:22:01 [INFO] Setup - Logging Level verbosity Set to 4
1/8/2013 22:22:01 [INFO] Setup - Start Adobe Setup
1/8/2013 22:22:01 [INFO] Setup - TimeLog: Bootstrapper Start
1/8/2013 22:22:01 [INFO] Setup - TimeLog: Start initial checks
1/8/2013 22:22:02 [INFO] Setup - Dictionary Path: D:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/8/2013 22:22:02 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\resources\setup.xml
1/8/2013 22:22:02 [INFO] PIM - XML is valid
1/8/2013 22:22:02 [WARN] PIM - Failed to find Node
1/8/2013 22:22:02 [INFO] Setup - Found 3 packages in setup manifest
1/8/2013 22:22:02 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:22:02 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:22:02 [INFO] Utilities - Folder does not exist
1/8/2013 22:22:02 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:22:02 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:22:02 [INFO] PIM - CREATE PIM Instance ...
1/8/2013 22:22:02 [INFO] Utilities - File does not exist
1/8/2013 22:22:02 [INFO] Utilities - File does not exist
1/8/2013 22:22:02 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:22:02 [INFO] PIM - SUCCESS Created Tables.
1/8/2013 22:22:02 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:22:02 [INFO] PIM - Updater Inventory location:D:\Adobe CS5_5\resources\updaterinventory.dll
1/8/2013 22:22:02 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:22:02 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 22:22:02 [INFO] PIM - Current db schema version to install 1.
1/8/2013 22:22:02 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 22:22:02 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:22:02 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:22:02 [INFO] PIM - XML is valid
1/8/2013 22:22:02 [WARN] PIM - Failed to find Node
1/8/2013 22:22:02 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/8/2013 22:22:02 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/8/2013 22:22:02 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\UWA\UWA.pimx
1/8/2013 22:22:02 [INFO] PIM - XML is valid
1/8/2013 22:22:02 [WARN] PIM - Failed to find Node
1/8/2013 22:22:02 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/8/2013 22:22:02 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\DWA\DWA.pimx
1/8/2013 22:22:02 [INFO] PIM - XML is valid
1/8/2013 22:22:02 [WARN] PIM - Failed to find Node
1/8/2013 22:22:02 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/8/2013 22:22:02 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\LWA\LWA.pimx
1/8/2013 22:22:02 [INFO] PIM - XML is valid
1/8/2013 22:22:02 [WARN] PIM - Failed to find Node
1/8/2013 22:22:02 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/8/2013 22:22:02 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/8/2013 22:22:02 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/8/2013 22:22:02 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/8/2013 22:22:02 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/8/2013 22:22:02 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/8/2013 22:22:02 [INFO] Setup - TimeLog: End initial checks
1/8/2013 22:22:02 [INFO] Setup - TimeLog: Begin Installing
1/8/2013 22:22:02 [INFO] Setup - Start Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:22:02 [INFO] PIM - START installPackage at file D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:22:02 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:22:02 [INFO] PIM - XML is valid
1/8/2013 22:22:02 [WARN] PIM - Failed to find Node
1/8/2013 22:22:02 [ERROR] PIM - Package folder does not exist on the system.
1/8/2013 22:22:02 [INFO] Setup - Finished Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/8/2013 22:22:02 [FATAL] Setup - Error installing D:\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/8/2013 22:22:02 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/8/2013 22:25:07 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:25:07 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:25:07 [INFO] PIM - FREE PIM Instance ...
1/8/2013 22:25:07 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/8/2013 22:25:07 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/8/2013 22:25:07 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/8/2013 22:25:07 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/8/2013 22:25:07 [INFO] Setup - End Adobe Setup. Exit code: 1
1/8/2013 22:27:39 [INFO] Setup - Build Version - 2.0.242.0
1/8/2013 22:27:39 [INFO] Setup - Logging Level verbosity Set to 4
1/8/2013 22:27:39 [INFO] Setup - Start Adobe Setup
1/8/2013 22:27:39 [INFO] Setup - TimeLog: Bootstrapper Start
1/8/2013 22:27:39 [INFO] Setup - TimeLog: Start initial checks
1/8/2013 22:27:39 [INFO] Setup - Dictionary Path: D:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/8/2013 22:27:39 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\resources\setup.xml
1/8/2013 22:27:39 [INFO] PIM - XML is valid
1/8/2013 22:27:39 [WARN] PIM - Failed to find Node
1/8/2013 22:27:39 [INFO] Setup - Found 3 packages in setup manifest
1/8/2013 22:27:39 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:27:39 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:27:39 [INFO] Utilities - Folder does not exist
1/8/2013 22:27:39 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:27:39 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:27:39 [INFO] PIM - CREATE PIM Instance ...
1/8/2013 22:27:39 [INFO] Utilities - File does not exist
1/8/2013 22:27:39 [INFO] Utilities - File does not exist
1/8/2013 22:27:39 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:27:40 [INFO] PIM - SUCCESS Created Tables.
1/8/2013 22:27:40 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:27:40 [INFO] PIM - Updater Inventory location:D:\Adobe CS5_5\resources\updaterinventory.dll
1/8/2013 22:27:40 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:27:40 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 22:27:40 [INFO] PIM - Current db schema version to install 1.
1/8/2013 22:27:40 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 22:27:40 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:27:40 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:27:40 [INFO] PIM - XML is valid
1/8/2013 22:27:40 [WARN] PIM - Failed to find Node
1/8/2013 22:27:40 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/8/2013 22:27:40 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/8/2013 22:27:40 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\UWA\UWA.pimx
1/8/2013 22:27:40 [INFO] PIM - XML is valid
1/8/2013 22:27:40 [WARN] PIM - Failed to find Node
1/8/2013 22:27:40 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/8/2013 22:27:40 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\DWA\DWA.pimx
1/8/2013 22:27:40 [INFO] PIM - XML is valid
1/8/2013 22:27:40 [WARN] PIM - Failed to find Node
1/8/2013 22:27:40 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/8/2013 22:27:40 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\LWA\LWA.pimx
1/8/2013 22:27:40 [INFO] PIM - XML is valid
1/8/2013 22:27:40 [WARN] PIM - Failed to find Node
1/8/2013 22:27:40 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/8/2013 22:27:40 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/8/2013 22:27:40 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/8/2013 22:27:40 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/8/2013 22:27:40 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/8/2013 22:27:40 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/8/2013 22:27:40 [INFO] Setup - TimeLog: End initial checks
1/8/2013 22:27:40 [INFO] Setup - TimeLog: Begin Installing
1/8/2013 22:27:40 [INFO] Setup - Start Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:27:40 [INFO] PIM - START installPackage at file D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:27:40 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:27:40 [INFO] PIM - XML is valid
1/8/2013 22:27:40 [WARN] PIM - Failed to find Node
1/8/2013 22:27:40 [ERROR] PIM - Package folder does not exist on the system.
1/8/2013 22:27:40 [INFO] Setup - Finished Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/8/2013 22:27:40 [FATAL] Setup - Error installing D:\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/8/2013 22:27:40 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/8/2013 22:27:43 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:27:43 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:27:43 [INFO] PIM - FREE PIM Instance ...
1/8/2013 22:27:43 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/8/2013 22:27:43 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/8/2013 22:27:43 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/8/2013 22:27:43 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/8/2013 22:27:43 [INFO] Setup - End Adobe Setup. Exit code: 1
1/8/2013 22:30:52 [INFO] Setup - Build Version - 2.0.242.0
1/8/2013 22:30:52 [INFO] Setup - Logging Level verbosity Set to 4
1/8/2013 22:30:52 [INFO] Setup - Start Adobe Setup
1/8/2013 22:30:52 [INFO] Setup - TimeLog: Bootstrapper Start
1/8/2013 22:30:52 [INFO] Setup - TimeLog: Start initial checks
1/8/2013 22:30:52 [INFO] Setup - Dictionary Path: D:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/8/2013 22:30:52 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\resources\setup.xml
1/8/2013 22:30:52 [INFO] PIM - XML is valid
1/8/2013 22:30:52 [WARN] PIM - Failed to find Node
1/8/2013 22:30:52 [INFO] Setup - Found 3 packages in setup manifest
1/8/2013 22:30:53 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:30:53 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:30:53 [INFO] Utilities - Folder does not exist
1/8/2013 22:30:53 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 22:30:53 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 22:30:53 [INFO] PIM - CREATE PIM Instance ...
1/8/2013 22:30:53 [INFO] Utilities - File does not exist
1/8/2013 22:30:53 [INFO] Utilities - File does not exist
1/8/2013 22:30:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:30:53 [INFO] PIM - SUCCESS Created Tables.
1/8/2013 22:30:53 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:30:53 [INFO] PIM - Updater Inventory location:D:\Adobe CS5_5\resources\updaterinventory.dll
1/8/2013 22:30:53 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 22:30:53 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 22:30:53 [INFO] PIM - Current db schema version to install 1.
1/8/2013 22:30:53 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 22:30:53 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 22:30:53 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:30:53 [INFO] PIM - XML is valid
1/8/2013 22:30:53 [WARN] PIM - Failed to find Node
1/8/2013 22:30:53 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/8/2013 22:30:53 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/8/2013 22:30:53 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\UWA\UWA.pimx
1/8/2013 22:30:53 [INFO] PIM - XML is valid
1/8/2013 22:30:53 [WARN] PIM - Failed to find Node
1/8/2013 22:30:53 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/8/2013 22:30:53 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\DWA\DWA.pimx
1/8/2013 22:30:53 [INFO] PIM - XML is valid
1/8/2013 22:30:53 [WARN] PIM - Failed to find Node
1/8/2013 22:30:53 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/8/2013 22:30:53 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\LWA\LWA.pimx
1/8/2013 22:30:53 [INFO] PIM - XML is valid
1/8/2013 22:30:53 [WARN] PIM - Failed to find Node
1/8/2013 22:30:53 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/8/2013 22:30:53 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/8/2013 22:30:53 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/8/2013 22:30:53 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/8/2013 22:30:53 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/8/2013 22:30:53 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/8/2013 22:30:53 [INFO] Setup - TimeLog: End initial checks
1/8/2013 22:30:53 [INFO] Setup - TimeLog: Begin Installing
1/8/2013 22:30:53 [INFO] Setup - Start Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:30:53 [INFO] PIM - START installPackage at file D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:30:53 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 22:30:53 [INFO] PIM - XML is valid
1/8/2013 22:30:53 [WARN] PIM - Failed to find Node
1/8/2013 22:30:53 [ERROR] PIM - Package folder does not exist on the system.
1/8/2013 22:30:53 [INFO] Setup - Finished Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/8/2013 22:30:53 [FATAL] Setup - Error installing D:\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/8/2013 22:30:53 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/8/2013 22:30:55 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:30:55 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 22:30:55 [INFO] PIM - FREE PIM Instance ...
1/8/2013 22:30:55 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/8/2013 22:30:55 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/8/2013 22:30:55 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/8/2013 22:30:55 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/8/2013 22:30:55 [INFO] Setup - End Adobe Setup. Exit code: 1
1/8/2013 23:59:25 [INFO] Setup - Build Version - 2.0.242.0
1/8/2013 23:59:25 [INFO] Setup - Logging Level verbosity Set to 4
1/8/2013 23:59:25 [INFO] Setup - Start Adobe Setup
1/8/2013 23:59:25 [INFO] Setup - TimeLog: Bootstrapper Start
1/8/2013 23:59:25 [INFO] Setup - TimeLog: Start initial checks
1/8/2013 23:59:25 [INFO] Setup - Dictionary Path: C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/8/2013 23:59:25 [INFO] PIM - Trying to access xml at path:C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\resources\setup.xml
1/8/2013 23:59:25 [INFO] PIM - XML is valid
1/8/2013 23:59:25 [WARN] PIM - Failed to find Node
1/8/2013 23:59:25 [INFO] Setup - Found 3 packages in setup manifest
1/8/2013 23:59:28 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 23:59:28 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 23:59:28 [INFO] Utilities - Folder does not exist
1/8/2013 23:59:28 [INFO] PIM - Build Version - 2.0.242.0
1/8/2013 23:59:28 [INFO] PIM - Logging Level verbosity Set to 4
1/8/2013 23:59:28 [INFO] PIM - CREATE PIM Instance ...
1/8/2013 23:59:28 [INFO] Utilities - File does not exist
1/8/2013 23:59:28 [INFO] Utilities - File does not exist
1/8/2013 23:59:28 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 23:59:29 [INFO] PIM - SUCCESS Created Tables.
1/8/2013 23:59:29 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 23:59:29 [INFO] PIM - Updater Inventory location:C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\resources\updaterinventory.dll
1/8/2013 23:59:29 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/8/2013 23:59:29 [INFO] PIM - Current db schema version on machine 1.
1/8/2013 23:59:29 [INFO] PIM - Current db schema version to install 1.
1/8/2013 23:59:29 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/8/2013 23:59:29 [INFO] PIM - PIM Database is Up To Date.
1/8/2013 23:59:29 [INFO] PIM - Trying to access xml at path:C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 23:59:29 [INFO] PIM - XML is valid
1/8/2013 23:59:29 [WARN] PIM - Failed to find Node
1/8/2013 23:59:29 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/8/2013 23:59:29 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/8/2013 23:59:29 [INFO] PIM - Trying to access xml at path:C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\packages\UWA\UWA.pimx
1/8/2013 23:59:29 [INFO] PIM - XML is valid
1/8/2013 23:59:29 [WARN] PIM - Failed to find Node
1/8/2013 23:59:29 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/8/2013 23:59:29 [INFO] PIM - Trying to access xml at path:C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\packages\DWA\DWA.pimx
1/8/2013 23:59:29 [INFO] PIM - XML is valid
1/8/2013 23:59:29 [WARN] PIM - Failed to find Node
1/8/2013 23:59:29 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/8/2013 23:59:29 [INFO] PIM - Trying to access xml at path:C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\packages\LWA\LWA.pimx
1/8/2013 23:59:29 [INFO] PIM - XML is valid
1/8/2013 23:59:29 [WARN] PIM - Failed to find Node
1/8/2013 23:59:30 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/8/2013 23:59:30 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/8/2013 23:59:30 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/8/2013 23:59:30 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/8/2013 23:59:30 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/8/2013 23:59:30 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/8/2013 23:59:31 [INFO] Setup - TimeLog: End initial checks
1/8/2013 23:59:31 [INFO] Setup - TimeLog: Begin Installing
1/8/2013 23:59:31 [INFO] Setup - Start Installing core package - C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 23:59:31 [INFO] PIM - START installPackage at file C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 23:59:31 [INFO] PIM - Trying to access xml at path:C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\packages\core\PDApp.pimx
1/8/2013 23:59:31 [INFO] PIM - XML is valid
1/8/2013 23:59:31 [WARN] PIM - Failed to find Node
1/8/2013 23:59:31 [ERROR] PIM - Package folder does not exist on the system.
1/8/2013 23:59:31 [INFO] Setup - Finished Installing core package - C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/8/2013 23:59:31 [FATAL] Setup - Error installing C:\Users\Samantha\AppData\Local\Temp\Rar$EX53.912\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/8/2013 23:59:31 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/8/2013 23:59:35 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 23:59:35 [INFO] PIM - PIMSqlite closeDB status 0
1/8/2013 23:59:35 [INFO] PIM - FREE PIM Instance ...
1/8/2013 23:59:35 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/8/2013 23:59:35 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/8/2013 23:59:35 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/8/2013 23:59:35 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/8/2013 23:59:35 [INFO] Setup - End Adobe Setup. Exit code: 1
1/9/2013 06:39:28 [INFO] Setup - Build Version - 2.0.242.0
1/9/2013 06:39:28 [INFO] Setup - Logging Level verbosity Set to 4
1/9/2013 06:39:28 [INFO] Setup - Start Adobe Setup
1/9/2013 06:39:28 [INFO] Setup - TimeLog: Bootstrapper Start
1/9/2013 06:39:28 [INFO] Setup - TimeLog: Start initial checks
1/9/2013 06:39:29 [INFO] Setup - Dictionary Path: D:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
1/9/2013 06:39:30 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\resources\setup.xml
1/9/2013 06:39:30 [INFO] PIM - XML is valid
1/9/2013 06:39:30 [WARN] PIM - Failed to find Node
1/9/2013 06:39:30 [INFO] Setup - Found 3 packages in setup manifest
1/9/2013 06:39:41 [INFO] PIM - Build Version - 2.0.242.0
1/9/2013 06:39:41 [INFO] PIM - Logging Level verbosity Set to 4
1/9/2013 06:39:41 [INFO] Utilities - Folder does not exist
1/9/2013 06:39:41 [INFO] PIM - Build Version - 2.0.242.0
1/9/2013 06:39:41 [INFO] PIM - Logging Level verbosity Set to 4
1/9/2013 06:39:41 [INFO] PIM - CREATE PIM Instance ...
1/9/2013 06:39:41 [INFO] Utilities - File does not exist
1/9/2013 06:39:41 [INFO] Utilities - File does not exist
1/9/2013 06:39:42 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/9/2013 06:39:43 [INFO] PIM - SUCCESS Created Tables.
1/9/2013 06:39:43 [INFO] PIM - PIM Database is Up To Date.
1/9/2013 06:39:43 [INFO] PIM - Updater Inventory location:D:\Adobe CS5_5\resources\updaterinventory.dll
1/9/2013 06:39:44 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
1/9/2013 06:39:44 [INFO] PIM - Current db schema version on machine 1.
1/9/2013 06:39:44 [INFO] PIM - Current db schema version to install 1.
1/9/2013 06:39:44 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
1/9/2013 06:39:44 [INFO] PIM - PIM Database is Up To Date.
1/9/2013 06:39:44 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/9/2013 06:39:44 [INFO] PIM - XML is valid
1/9/2013 06:39:44 [WARN] PIM - Failed to find Node
1/9/2013 06:39:44 [ERROR] PIM - getInstalledPackageSize: Package folder does not exist on the system.
1/9/2013 06:39:44 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 0
1/9/2013 06:39:44 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\UWA\UWA.pimx
1/9/2013 06:39:44 [INFO] PIM - XML is valid
1/9/2013 06:39:44 [WARN] PIM - Failed to find Node
1/9/2013 06:39:44 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 10166919
1/9/2013 06:39:44 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\DWA\DWA.pimx
1/9/2013 06:39:44 [INFO] PIM - XML is valid
1/9/2013 06:39:44 [WARN] PIM - Failed to find Node
1/9/2013 06:39:44 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 4753339
1/9/2013 06:39:44 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\LWA\LWA.pimx
1/9/2013 06:39:44 [INFO] PIM - XML is valid
1/9/2013 06:39:44 [WARN] PIM - Failed to find Node
1/9/2013 06:39:45 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 11019801
1/9/2013 06:39:45 [INFO] PIM - PackageCheck: Extra Package id 54FD72DC-72EC-4CDC-8828-F07C4E9E6FA2 found in ACF. Size required: 3259607
1/9/2013 06:39:45 [INFO] PIM - PackageCheck: Extra Package id 6D2A548B-C50D-46BA-B83E-C8199C6A9406 found in ACF. Size required: 27251758
1/9/2013 06:39:46 [INFO] PIM - PackageCheck: Extra Package id FAFC744B-DDFB-4097-A41D-7E9539FEBAF9 found in ACF. Size required: 13472807
1/9/2013 06:39:46 [INFO] PIM - PackageCheck: Extra Package id F0158AAB-0779-4B40-A07D-3F2A21D47E74 found in ACF. Size required: 6728883
1/9/2013 06:39:46 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 84318425
1/9/2013 06:39:46 [INFO] Setup - TimeLog: End initial checks
1/9/2013 06:39:46 [INFO] Setup - TimeLog: Begin Installing
1/9/2013 06:39:46 [INFO] Setup - Start Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx
1/9/2013 06:39:46 [INFO] PIM - START installPackage at file D:\Adobe CS5_5\packages\core\PDApp.pimx
1/9/2013 06:39:46 [INFO] PIM - Trying to access xml at path:D:\Adobe CS5_5\packages\core\PDApp.pimx
1/9/2013 06:39:46 [INFO] PIM - XML is valid
1/9/2013 06:39:46 [WARN] PIM - Failed to find Node
1/9/2013 06:39:46 [ERROR] PIM - Package folder does not exist on the system.
1/9/2013 06:39:46 [INFO] Setup - Finished Installing core package - D:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: -1
1/9/2013 06:39:46 [FATAL] Setup - Error installing D:\Adobe CS5_5\packages\core\PDApp.pimx package.
Return Value of pim_installPackage = -1
1/9/2013 06:39:46 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
1/9/2013 06:40:30 [INFO] PIM - PIMSqlite closeDB status 0
1/9/2013 06:40:30 [INFO] PIM - PIMSqlite closeDB status 0
1/9/2013 06:40:30 [INFO] PIM - FREE PIM Instance ...
1/9/2013 06:40:30 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Samantha\AppData\Local\Adobe\OOBE\PDApp
1/9/2013 06:40:30 [INFO] Setup - Setting current directory to C:\Users\Samantha\AppData\Local\Adobe\OOBE
1/9/2013 06:40:30 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe\OOBE. Error Code:145
1/9/2013 06:40:30 [ERROR] Setup - Error in deleting folder C:\Users\Samantha\AppData\Local\Adobe. Error Code:145
1/9/2013 06:40:30 [INFO] Setup - End Adobe Setup. Exit code: 1
1/9/2013 06:50:30 [INFO] Setup - Build Version - 2.0.242.0
1/9/2013 06:50:30 [INFO] Setup - Logging Level verbosity Set to 4
1/9/2013 06: -
Good morning, AdobeSuite installation does not work and I receive"error initializing program, download adobe advisor" error message. On Adobe site it appears"The Adobe Support Advisor has been discontinued The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation."
Nobody can tell you anything without proper system info or other technical details. We don't even know what exactly you are trying to install.
Mylenium -
I just got creative cloud 2014 and decided to install After effects on my laptop. I get error to install Adobe Application Manager. I got AAM but installing it, I got an error message "Installer failed to initialize. Please download Adobe support advisor" Now, the support advisor is discontinued. What do I do?
Please anyone help me.
ThanksError "Installer Failed to Initialize" | Install desktop application | Windows
-
I am trying to re-install Photoshop CS6. The files have downloaded but I get and error message that the Adobe Support Advisor is required to determine what the installation probIem is. I click on the link that says "get the Support Advisor here only to be told the Support Advisor no longer exists!! A blind loop. I need to have Photoshop CS6 installed...what do I do from here??
The CC Cleaner Tool assumes the Akamai Download Manager is activated and it has not. It seems to be the missing file that triggers the error message. \in a previous re-install I was prompted to download & install the Akamai Download Manger, but not this time. Is there somewhere on the Adobe website that I can download it??
-
Hello I downloaded adobe after effect CS6, but it is not installed and asks to install Adobe Support Advisor. I turn to the site and there wrote: "The Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation . " What do I do?
yes, I did that with helping message 3, I'd remove Cs6 only, but it did not help. The message "Failed to initialize the setup program. To identify the problem, download the program Adobe Support Advisor" repeat again =(
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