Installing CS5 and Acrobat 9 Pro problem

Just wondering if anyone can help me on line. I have tried the chat session which took a long time to get connected to an agent, I was informed that they could not help me there as they only worked with CS6 and up. They referred me to the forum. So, I am not sure if I am in the right place but here goes.
I am trying to install the Adobe Creative Suite 5 Design Premium software that I bought years ago on an older iMac computer (2007) I believe. The hard drive failed recently and I had a new one put in which included the operating system, OS X 10.6.8. I have recently tried to install Adobe CS5 which I purchased some years ago. The software package had the Adobe Acrobat 9 Pro disc which helps to install the CS5 package. I have tried to install Acrobat 9 Pro twice and I now get the following error message:
The Finder can’t complete the operation because some data in “DistillerLib” can’t be read or written.
(Error code -36)
I did not notice this message the first time I tried to install the entire package so on the first attempt I went on to trying to install the CS5 Design Premium disc next. It attempted for a good while to try and install it but ultimately stopped. I have gone to the support site and uninstalled the CS5 Design Premium files that were left on there thinking I could start over. So, I put back in the Acrobat 9 Pro disc and it said there was an Acrobat 9 Pro file there and did I want to replace it. I said yes, and then as it attempted to replace these files, I got the message stated above about the DistillerLib error ode - 36.
I do have a membership for Adobe Creative Cloud and I can only put the latest software available there on my other 2 computers. This computer I am trying to put the CS5 software (standalone) is for my granddaughter who I am trying to help learn Photoshop and Illustrator. The computer I am trying to put this on is the one I had bought for my son who recently passed away. At this time I can't get another subscription for my granddaughter. So, how can I get this CS5 package installed or do I have to take the computer back to the technical folks who put in the hard drive to help me. I saw on the support site instructions for installing CS5 but as you can see from my discussion, this is not working for me now. Is it the operating system causing problems for this older version of Creative Suite CS5? ...... or is it Acrobat 9 Pro?

This is the Reader forum. You may be luckier here:
http://forums.adobe.com/community/download_install_setup

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I have adobe design std. 6 i wanted to install photoshop and acrobat pro on my windows xp sp3

i have adobe design std. 6 i wanted to install photoshop and acrobat pro on my windows xp sp3. i am not able to install acrobat it is showing folowing error. my email id is [email protected]
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW024, DW065 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 3 error(s), 2 warning(s)
WARNING: DW024: The payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 requires a UI parent with following specification:
Family: Photoshop
ProductName: Adobe Photoshop CS6 Core_x64
This parent relationship is not satisfied, because this payload is not present in this session.
WARNING: DW065: Display requirements not met for {0327A4BF-62BF-48BB-8928-B971B749E9E1} Creative Suite 6 Design Standard 6.0.0.0
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1406.Could not write value DisableExceptionChainValidation to key \SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Acrobat.exe. Verify that you have sufficient access to that key, or contact your support personnel.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1406.Could not write value DisableExceptionChainValidation to key \SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\Acrobat.exe. Verify that you have sufficient access to that key, or contact your support personnel.
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Acrobat Professional: Install failed

Hi Rizwan,
Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to review your installation logs

How do I create the highest quality pdfs with InDesign CS5 and Acrobat Pro 9? New settings needed?

I sent a lot of jobs to printing companies by sending them high-res proofs on very large, multiple page jobs with lots of photos and graphics. Many companies are requesting that I just send pdfs. I just upgraded to Windows 7 and CS5. I used to have some special settings in my older Acrobat Distiller and InDesign which have been lost. They gave a much better result that what I seem to be getting from the "Press Quality" setting for pdf's. Does anyone have an excellent list of settings that can used to improve the quality of pdf's? I don't know if this is a combination of settings in both InDesign itself, as well as in Acrobat Distiller, or if the settings in one program will solve this. I have a job pending that needs improvement in the pdf quality. Thank you.

Thanks Peter. My last post was specific to using the Print Booklet feature (which is now solved thanks to your help). But this is related to creating high-res pdfs in general that go to printing companies, and being used for sending high-res proofs to clients. In general I don't need to set up printer spreads for my jobs (just for the one I asked about in my other post), but I used to have some specific settings that a printing company supplied me with to give the highest res pdf output possible. Those settings did in fact give a better result than the Press Quality settings built into my Adobe programs. I have had printers over the years request that I create a postscript file, then use distiller (using the settings they supplied) and I got an excellent result. After getting a new computer, Windows 7 and new CS5 and Acrobat Pro 9 upgrade, all of these settings were lost. I have notes on the settings from a couple of years ago, but they don't seem to apply to the CS5 programs in every given area and I feel like there may be just a couple of boxes that either should or shouldn't be checked that I'm missing now.
I understand that this is very specific information, and I may just need to go with the Press Quality settings. The printing company that gave me that great info a while back is no longer in business and other printing companies I have checked with won't spend that kind of time with me (or maybe they don't know anything other than using the Print Quality setting). Maybe within the CS5 program now, the quality of this setting has been improved more than I realize yet. Again, I'm new to CS5 and am just trying to get everything back to the way I used to have things running, and trying to get the best results possible.
Thanks again!

Won't install Photoshop and Acrobat Pro

My macbook recently crashed and I have had to reload my Adobe software onto a new hard drive. I am able to install everything except for Photoshop and Acrobat Pro. I've gone through all of the troubleshooting documents in regards to the exit error (6) to no avail. I think I've installed and uninstalled the suite about 18 times now trying different solutions.
Below is the latest error readout from the installation. If anyone can present a solution it would be much appreciated. I really need these programs for work.
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 13 error(s), 7 warning(s)
WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{6A2E619B-E4AC-433B-A648-D458CE543A96} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {5C0FEBDA-5A0E-4FC8-91CB-229A4C1561E9} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
----------- Payload: {08EF22BC-43B2-4B4E-BA12-52B18F418F38} Adobe Photoshop CS5.1 Core 12.1.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdir7Bl9i41Q/Assets1/Application/Presets/Scripts/Lens Correct.jsx" to "/Applications/Adobe Photoshop CS5.1/Presets/Scripts/Lens Correct.jsx" Error 0(Seq 2523)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2523)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Presets/Scripts"(Seq 2514)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2514)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Presets"(Seq 2125)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2125)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS5.1 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe Photoshop CS5.1 English Language Pack_AdobePhotoshop12-en_US: Install failed

Kornari you have multiple file permission errors listed within your installation log summary. They are as follows:
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 2523)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Presets/Scripts"(Seq 2514)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2514)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1/Presets"(Seq 2125)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2125)
ERROR: DF037: Unable to delete directory "/Applications/Adobe Photoshop CS5.1"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
You can find information on how to adjust your file permissions on the affected directories in the link provided by Sheena in message #1. If you continue to receive the same errors then it may not be possible for your current User account to affect the required file permissions.
In this case then please try installing under a newly created User account. You can find more information at Install or run Adobe applications in new user account | Mac OS X.

Adobe CS3 Suite -- How to Get InDesign and Acrobat Pro to Install?

I uninstalled and deactivated my Adobe CS3 Design Premium from my 1st gen Macbook (2006) and installed it on my 3rd gen Macbook Air (2011). When I installed CS3 using the original discs, InDesign and Acrobat did not install properly. How to fix?
My questions:
1. Got any ideas how to install InDesign and Acrobat Pro without uninstalling the whole CS3, running the cleaner tool, and reinstalling everything again? I tried to rerun the installer just for InDesign and Acrobat Pro but I got the same result -- no install.
2. Installing CS3 takes forever -- at least several hours. Is it because I'm sending it over my wireless network? (I'm "sharing" the DVD drive on my other Macbook because my Air doesn't have one.)
Thanks so much!!
(More background, in case it's useful -- before installing CS3, I had run the Adobe Creative Suite Cleaner Tool to clean up the mess I made when I tried to migrate CS3 using Mac's migration assistant. I learned, thanks to this forum, that I couldn't use the Migration Assistant tomove CS3. I also found that the unistaller didn't transfer, so I manually deleted folders and then used the cleaner. It worked wel enough to allow me to install everything but InDesign and Acrobat Pro.)

Thanks Jeff (and Manish). I'm all for better reliability and a quicker installation.
This may seem like a dumb question, but how do I properly copy the CS3 install files onto a USB? Drag and drop everythng from the CD? Can I not just copy the files onto my desktop and install from there? That is what I thought Manish suggested, to install from the desktop.
I had tried this method. After copying the install files to the desktop, here's what happened: I clicked the setup application and it opened, but it immediately detected that I had CS3 installed and wouldn't let me go any further. Perhaps that was due to other problems resulting from use of the Migration Assistant.
Previously, when I used the install disk on the shared drive, I was able to open the setup and install the couple of CS3 programs that weren't installed the first time around. That installation attempt failed and led me here to my original post.
Many thanks!

Lost install disks, have CS4 and Acrobat Pro v9 serial #s, how can I reinstall software on my Mac?

I recently had to wipe my entire hard drive on my mac book pro and need to reinstall all my adobe software. However, I have lost my install dvds. I do have all my serial numbers. How can I re-install CS4 and Acrobat Pro v9?

follow the directions and download the trial(s) here: http://prodesigntools.com/download-adobe-cs4-and-cs3-free-trials-here.html
use your serial to activate.
if you have dl difficulty, re-read the directions.

I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS

I'm using a 15" Macbook Pro running OSX6.8 and cannot upgrade. I have a subscription to Adobe CC but none of these work on this so I was on with Adobe for 5 hours trying to install and launch Illustrator, InDesign, Photoshop, Muse, and Acrobat Pro from CS6. Well, InDesign is the only one that works and I have a ton of work due! I don't have a serial number for Photoshop or Illustrator except for CS3, and they don't work. InDesign gave me no problems. Illustrator says it can't work on this machine. Photoshop needs a serial number. I'm stumped and getting anxious and freaked out. Can anyone help? Adobe Chat is down right now.

if you have a cc subscription, close ps > sign out and then back in to your cc desktop > open ps.
ai cs6 requires:
Multicore Intel processor with 64-bit support
Mac OS X v10.6.8 or v10.7. Adobe Creative Suite 5, CS5.5, and CS6 applications support Mac OS X v10.8 and v10.9 when installed on Intel-based systems.*
2 GB of RAM (8 GB recommended)
2 GB of available hard-disk space for installation; additional free space required during installation (cannot install on a volume that uses a case-sensitive file system or on removable flash storage devices)
1024 x 768 display (1280 x 800 recommended) with 16-bit video card

Need to download InDesign CS5 v7 and Acrobat Pro 9.

I bought CS5 master collection last year through my college. I have a valid professional licence and serial number for all included products.
The problem is, when I purchased it through the school, they only provided a digital download of the software, and did not provide us wth CDs.
I need to reinstall InDesign and Acrobat 9, but the software has been taken down off my college's website.
I also cannot download them from adobe, because they only offer InDesign CS5.5 and Acrobat Pro X which I do not have a serial number for.
Does anyone know where I can download versions of these software?
again I need:
- InDesign CS5 v7 (not CS5.5)
- Acrobat Pro 9
(I legally paid for these software and have a legal and valid serial number and licence)

Thanks for the link.
However, whenever I try to click one of the download links I get this error:
Access Denied
You don't have permission to access "http://trials2.adobe.com/AdobeProducts/STAM/CS5/osx10/MasterCollection_CS5_LS1.dmg?" on this server.
Reference #18.37a2f5cc.1329165829.6ff2baf9

Fix for crash in After Effects CS5 and Premiere Pro CS5 when Joesoft Hear audio enhancer installed

After Effects CS5 and Premiere Pro CS5 both can crash due to a conflict with the Joesoft Hear audio enhancer.
We've just gotten confirmation from Joesoft that they've released a beta version of Hear that doesn't conflict with After Effects CS5 and Premiere Pro CS5. We're recommending that our customers who also use Hear install the 1.0.5b2 (build 490) beta version of Hear.
Let us know on this forum thread whether this solution works for you. We on the After Effects and Premiere Pro teams will monitor this thread for feedback, and we'll make sure that the folks at Joesoft get the information that they need, too.
When reporting back, be sure to let us know whether you've installed the Premiere Pro CS5 (5.0.2) update and After Effects CS5 (10.0.1) update.

After 2 days trying to get AE and Premiere past the mediacore initialization message, I finally stumbled on this little message. Updating Hear definitely solves the problem!

I'm working mostly with CS6 Photoshop, Indesign, Illustrator and Acrobat Pro X. Can I update from 10.6.8 to Mavericks without any problems?

Can I update to Mavericks without any problems for CS6 Photoshop, Indesign, Illustrator and Acrobat Pro X?

I can't guarantee it, but I think it's very likely you'll have no problems. Mavericks is now up to 10.9.3, and it's extremely stable.

Lightroom and acrobat pro fail to install

I used the CCPLauncher and deployed using an .msi photoshop, dreamweaver, indesign and a few others but lightroom and acrobat pro fail to install. I recreated the packages a few times but no joy, anybody else come across this?
Thanks

Did you run ExceptionDeployer.exe --workflow=install --mode=pre for Acrobat and ExceptionDeployer.exe --workflow=install --mode=post for everything else?

Adobe CS5 and Macbook Pro Retina Display

I recently bought a new Macbook Pro Retina Display notebook. Before I got it, I didn't realize what an effect it would have on my existing programs, and had I known, I would have thought twice before switching. I have never had so many problems with a brand new computer. It seems absurd to me that Apple would introduce a product that was not supported by so many important software platforms, Adobe Creative Suite and Acrobat Pro included.
I have Adobe CS5 and was not planning on upgrading to CS6. It is too expensive and I am a poor PhD student with lots of work to finish. Now when I use my CS5 applications, I see the images in very poor quality. The program will not let me change the "Open in Low Resolution" settings as the button is disabled. I do not know how to make it look better or what to do. I cannot work using this low resolution. It hurts my eyes and I cannot see the lines properly to be able to adjust my drawings.
What can I do?

Hi Rossco,
You're right, the program works and the content produced is unaffected. My rationale to get the program work environment to be Retina compatible includes;
Visual clarity. For reading glasses wearers such as myself, the blockyness can be frustrating. But regardless of middle aged disability, it just looks better when a program is Retina compatible.
It's a major component of my work environment, so making the most of the computer's assets is important to me.
It (OK, this is the emotional statement Rossco ;-)) frustrates me that an Educational program fails to take advantage of a computer type very commonly used in Ed departments. And Retina is not new, nor a passing fad.
Adobe do commit to Retina compatibility, evidenced by Acrobat updated recently. Captivate please!!??
Best regards
Nick

Have new computer want to install CS5 and deactivate from old. but need an older verison as cs5 is an update

I have a new computer , want to install CS5 and deactivate from old. Problem is my CS5 is an upgrade and needs a older version of Elements which I no longer have. Any suggestions?

you don't need the previous version that was upgraded. you just need the serial number of the previous version.
but, if you want the previous version:
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.5 (win), 5.5 (mac) | 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

Verdana Font not printing properly using Vista and Acrobat Pro v8

Has anyone got any ideas as to how I can fix this problem. When I send a word doc to the pdf printer that is all in verdana font it prints out gibberish, however, if in aerial or times new roman thats fine. I'm using Vista and printing via a terminal server.

S.D.A
I'm sorry but I'm not if the font is embedded as I expect it is, as I have no problem printing the font on various personal computers I use. However, the user that I am trying to support is having problems.
Previously when we were using Windows XP Pro and Acrobat Pro v8 and the user had no problems printing over the LAN. We recently moved and ugraded our systems to Windows Server 2008, Windows Vista and printing via Terminal Services. The fault may lie with the pinter drivers not being installed on the Terminal Server, but I'm not sure I just need someone to confirm they have had the same problem and how they fixed it.
Any suggestions would be greatful.

Adobe Reader and Acrobat Pro updates for 11.0.10 being pushed out through SolarWinds Patch Manager are not being recognized as applicable.

I am trying to update our Adobe Reader and Acrobat Pro to 11.0.10 using the default MSP packages with SolarWinds Patch Manager. All of the systems keep reporting as 'NOT APPLICABLE'. All of the workstations have Reader11.0.09, with about 10% still on 11.0.08 (due to the fact that the reader 11.0.09 package only patched about 2/3 of the systems). All systems that have Acrobat Pro are 11.0.09.
In SolarWinds I am using the "Adobe Systems, Inc. Packages" node.
Adobe Systems Acrobat 11 Catalog
Adobe Systems Reader 11 Catalog
and the SW Patch Manager downloads the msp's straight from Adobe.
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The SolarWinds Tech said, "Okay. That content is produced by Adobe. Any questions concerning applicability logic or diagnosing why a package reports as NotApplicable when that's not expected would need to be directed to Adobe, as they are solely responsible for that content and its behavior".
I am new to SolarWinds Patch Manager, and any help or advice would be greatly appreciated.

It sounds like you are attempting to use the SCUP catalogs outside of the MS solution. I can almost guarantee you that Adobe didn't test it if it's not referenced in the ETK: 11 SCCM-SCUP — Enterprise Administration Guide
That being said there "should" be logging available in any deployment solution. Since I am not familiar with Solar-Winds particular solution I can't say if it logs errors and how verbose those logs might be. If you have logs then post the output and the forum members "might" be able to assist you.

Installing CS5 and Acrobat 9 Pro problem

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