Installing CS5 Upgrade on Brand New Mac

Question

I installed my recent upgrade of Photoshop for Mac on my new MacBook Pro.  Understandably, the dialogue box appeared asking for the serial number to the Photoshop I happend to be upgrading.  BUT THEN, once I consulted the original box to my Photoshop CS3 Estended, selected that product, and entered its serial number, both WITH and/WITHOUT the hyphens, The page puts up a caution sign, saying that it isn't a serial number for a qualifying product.  WRONG, it is, HONESTLY, a qualifying serial number, which I bought directly from Adobe.  Now I'm just stuck, and cannot use my legitimate product.

Answer 1

Several possibilities:
1.— You are making an error when typing the old serial number, such as typing an O (letter O) for 0 (zero), or viceversa, or 5 (five) for S (letter S), etc.; or
2.— The old version may be Photoshop Extended and the new one Standard, in which case you need to contact Customer Service for new serial numbers; or
3.— You are attempting to upgrade from the whole CS3 Suite to just the Photoshop CS5 point application, in which case you are severely out of luck, as that is not allowed.  You can only upgrade to the whole suite again, not to an individual point application.
As the previous post implies, you need to contact Adobe customer service.  You are not addressing Adobe here in the user to user forums.
Wo Tai Lao Le
我太老了          (No connection to Adobe)