Installing CS6 upgrade on CS5.0 ???

Hi
I have just purchased a CS6 design & web premium upgrade and I have a CS5.0 design premium. I have downloaded and tried to install the upgrade but it seems that it needs CS5.5 version to install.
I have looked for an update download that can make my CS5.0 to a CS5.5 but no cigar :O((
can you help me with this? thank you

Get in touch with support. You have purchassed the wrong upgrade.
Mylenium

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Procedure for installing CS6 upgrade from CS5.5 on new computer

Hello,
I am running Design Premium CS5.5 which was an upgrade from CS4. I am buying a new laptop. Can I install CS6 directly? Or do I have to install CS4 and then CS5.5 and then CS6?
Do I "deactivate" CS5.5 on the old computer first?
Thanks!
Tony

Hi Tony, you need not to install CS 4 and CS 5.5. You can directly install CS 6 on your new laptop.
It will ask your serial key for CS 6 and then it will ask the serial key for the qualifying product , in this case it will be the serial key for your CS 5.5.
And then it will start the installation.

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

I have purchased a new mac book pro and I'm trying to install CS6 from old mac. I have installed cs6 upgrade but, software is asking for cs4 number which is not being accepted.

I should add that it's an HP photosmart 4280.I found it online and it shows the Mac 0SX operating system.

I own CS6, upgraded from CS5.5 and need new computer. Do I need to reinstall all CS s'ware I own?

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Tampa, FL
Message was edited by: Manish-Sharma

There is a quicker way....Start with the CS6 installation directly, when prompted to enter the serial number for previous version, enter it and you should be good to go.
I have removed your e-mail address for security purpose.

Installing CS6 upgrade

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Q1
CS5 does not have to be present in order to install CS6. It just happened to be installed in your case.
All the CS6 installer requires is for you to insert a serial number from an earlier qualifying product.
After that, CS6 does not care if CS5 is installed or not.
Q2 http://helpx.adobe.com/creative-suite/kb/uninstall-creative-suite-cs5-cs5.html#main_Uninst all_Creative_Suite_5_or_CS5_5__Mac_OS_

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I purchased the CS6 upgrade from CS3 on the 12/31/12 offer expiration date. I received the upgrade box and it indicates that I must have a valid serial number for the CS5 verision. Can I install this upgrade?

check to see if you're eligible to upgrade from whatever cs3 program you have: http://www.adobe.com/products/creativesuite/upgradeinfo.edu.html

Install CS6 Upgrade on a second PC

I recently purchased an upgrade from CS5 to CS6. I have never had Photoshop on my laptop, just my desktop PC. However, I will be attending a photography school in a few months, and I'd like to have Photoshop on my laptop. Can I install the CS6 upgrade on my laptop? (It's a download, not a CD).

Yes, you can install CS6 on TWO computers. After that you will need to de-activate one before you install on a third one. That option can be found under the Help menu. To confirm for your particular situation, it wouldn't hurt to open a session with Abobe Support Chat. Hope this helps.
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Just bought CS6 upgrade, having CS5 Design Premium 5.

When installing CS6 it cannot find CS5 and will not accept the lincensnumber ?

Based on the information in the page for purchasing CS6 as an upgrade, there is no question that your CS5 suite qualifies you for the upgrade installation. You should contact Adobe Support by chat or by phone to have them reconcile the problem.
Here is a link to a page with options to help make contact:
http://www.adobe.com/support/download-install/supportinfo/

Installing CS6 upgrade on 2 computers....

Hello
I currently run CS5.5 Design Premium on my mac, which I am thinking of also installing on my macbook so I can work away from the desk (which i think I can do, looking at the end-user agreement??). I'm also thinking of upgrading to CS6 - as this is a download, will I be able to download it to my mac & macbook, and upgrade both?
Thanks
Vicky

Yes, you are allowed to have the software installed and activated on 2 machines. You can download to both machines and upgrade both.
If you need links for downloading then both can be found as trial versions (which can be activated to full use using your serial numnber(s)) at the following site:
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
http://prodesigntools.com/tag/ddl
CS6 trial programs can also be downloaded thru Adobe using the following link:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
If you purchased CS5.5 as a download, you should have links to download it thru you Adobe account online as well.

Cannot download and install CS6 upgrade

I purchased CS5.5 Design Standard during the priod just prior to the launch of CS6, and successfully checked out using the free upgrade coupon. Problem is, I can't get a working download.
First attempt:
Using Akamai and Chrome, the download appeared to be running fine, but I noticed that after reaching 100% on the first item (the main download), it appeared to restart from the beginning. Both progress bars ceased moving, while the percentages began climbing from 0%. I eventually ended the download, thinking some kind of error took place. I started from scratch and left my computer running while away; returning hours later, the download was still running when it should have been downloaded.
Second attempt:
I then tried to download in IE 10, but can't get to the download page in this browser. It tells me to download Macromedia when it's installed, or switch to another browser like Netscape or AOL (!!!).
Third attempt:
I downloaded the alternate download (normal browser download) in Chrome, but the launcher fails saying files are damaged (or something to that effect). Similar errors trying to unzip the package.
Forth attempt:
I downloaded FireFox and started the file in Akamai. It ended up behaving the same way as the first try; progress bars hang while the percentage progress resets from the beginning.
The kicker: I just checked by transfer usage; in a household that usually downloads 500 to 1000 megabytes a day, my usage from doing all of this was over 32gb in one day, not including attempt 4. I'm looking at overage fees from my ISP because of this, and still haven't obtained the software. This is also why I haven't yet tried the alternate download again yet. Any suggestions?

Did you receive any error messages while downloading? It appears you are having difficulty with the Akamai Download Assistant. Considering that you are already at your limit for downloading I would recommend using the alternate download method or try an alternate Internet provider.

Problems installing CS6 Upgrade on Win7 64Bit

I purchased the upgrade from CS4 to CS6 Design and Web Premium. I've tried 4 times now to install, with varying degrees of success. The first attempt installed about half the products and gave an enormous error list. The second installed everything except Acrobat and InDesign. Subsequent attempts to install just these two additional programs always give an "Installation Failed", and a seemingly common problem across all latest versions and operating systems of the installer failing to access certain files/folders.
EDIT: The installer also always says that the machine needs a reboot, when it has just been re-booted and certainly doesn't! I continue anyway.
I have already cleared the Temp folder with no difference, and NIS2012 is disabled during the install.
Any ideas of how to get these vital last two programs to install please?
My latest installation log is:-
Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 52 error(s), 0 warning(s)
----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{539AEF15-3A2B-4A31-A587-7E90F7D9C700}\_464_81cd902968d7 fd801cbc3330bb0e41b9" to "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Camera\Canon EOS-1Ds Mark II\Canon EOS-1Ds Mark II Camera Standard.dcp" Error 32 The process cannot access the file because it is being used by another process.(Seq 464)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 464)
----------- Payload: {8706963D-5F48-47CC-998B-DAB70B089DB8} Suite Shared Configuration CS6 3.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{8706963D-5F48-47CC-998B-DAB70B089DB8}\_29_fe89ef03bbfb8 68d96427c4cc0f8ec2a" to "C:\Program Files (x86)\Common Files\Adobe\ssc\VideoSuitePremium-CS6-Mac-GM\SLConfig.xml" Error 32 The process cannot access the file because it is being used by another process.(Seq 27)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 27)
ERROR: DF024: Unable to restore file at "C:\Program Files (x86)\Common Files\Adobe\ssc\CreativeCloud-CS6-Mac-GM\SLConfig.xml" from backup at "C:\adobeTemp\backup\adobetmp04669361" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)
ERROR: DW063: Error rolling back command ARKDeleteFileCommand(Seq 2)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe XMP Panels: Install failed
ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed
ERROR: DW050: - AdobeColorEU CS6: Install failed
ERROR: DW050: - Adobe Toolhints CS6: Install failed
ERROR: DW050: - AdobeColorJA CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler x64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed
ERROR: DW050: - Required Common Fonts Installation: Install failed
ERROR: DW050: - Adobe Player for Embedding 3.3: Install failed
ERROR: DW050: - Adobe CSXS Infrastructure CS6: Install failed
ERROR: DW050: - CS6 Design and Web Premium: Install failed
ERROR: DW050: - AdobeColorNA CS6: Install failed
ERROR: DW050: - DPS Desktop Tools CS6: Install failed
ERROR: DW050: - Camera Profiles Installer: Install failed
ERROR: DW050: - AdobePDFL CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6: Install failed
ERROR: DW050: - PDF Settings CS6: Install failed
ERROR: DW050: - Adobe Extension Manager CS6: Install failed
ERROR: DW050: - Adobe NPS Panel: Install failed
ERROR: DW050: - Suite Shared Configuration CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6: Install failed
ERROR: DW050: - Adobe Bridge CS6: Install failed
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x64): Install failed
ERROR: DW050: - Microsoft Visual C++ 2008 Redistributable Package (x86): Install failed
ERROR: DW050: - Microsoft Visual C++ 2010 Redistributable Package (x64): Install failed
ERROR: DW050: - AdobeTypeSupport CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Base Files: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Feature Set Files: Install failed
ERROR: DW050: - Adobe Mini Bridge CS6: Install failed
ERROR: DW050: - AdobeColorCommonSetRGB CS6: Install failed
ERROR: DW050: - Adobe SwitchBoard 2.0: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw 7: Install failed
ERROR: DW050: - AdobeHelp: Install failed
ERROR: DW050: - Adobe Linguistics CS6: Install failed
ERROR: DW050: - Recommended Common Fonts Installation: Install failed
ERROR: DW050: - DynamiclinkSupport: Install failed
ERROR: DW050: - AdobeCMaps CS6: Install failed
ERROR: DW050: - Adobe CSXS Extensions CS6: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler: Install failed
ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed
ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files2: Install failed
Thx
Colin
Message was edited by: cdyckes

Mylenium, I've checked for any instances of ther installer, and rebooted, several times - same result.
I've also uninstalled, rebooted, and then done a new install of CS6. This gave the following errorlog, and rolled back the installation of Acrobat after a desktop icon had appeared, and also InDesign.
Much closer to a working install this time, but says it can't find some language specific files, abd I still get one 'file in use error'. Would it be worth dowbloading the 'trial' installer disc (if that's possible), as I guess it's still early in the CS6 release cycle?
I've downloaded the Cleanup utility, but a brief look at the instructions worries me as it seems to say it will delete all CS related user files (presumably it deletes the folder tree), and will it leave my working CS4 alone as I'm stuck otherwise?
Thx
Colin
Error Log:-
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF024, DW063 ... WARNING: DF012, DF029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 3 warning(s)
----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
ERROR: Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1920.Service Print Spooler (Spooler) failed to start. Verify that you have sufficient privileges to start system services.
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at J:\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at J:\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
----------- Payload: {CFB770D7-8D43-1014-922B-CC2715FADE3F} Adobe InDesign CS6 Application Base Files 8.0.0.0 -----------
ERROR: DF024: Unable to move file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{CFB770D7-8D43-1014-922B-CC2715FADE3F}\_6001_36615b89507 a25de72df5bd31029ac5b" to "C:\Program Files (x86)\Adobe\Adobe InDesign CS6\Required\(Print Resources)\idrc_SCMA\70.idrc" Error 32 The process cannot access the file because it is being used by another process.(Seq 5955)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 5955)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_GB: Install failed
ERROR: DW050: - Adobe InDesign CS6 Common Language Files_AdobeInDesign8CommonLang-en_US: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Language Files_AdobeInDesign8AppLang-en_GB: Install failed
ERROR: DW050: - Acrobat Professional: Install failed
ERROR: DW050: - Adobe InDesign CS6 Application Base Files: Failed due to Language Pack installation failure
System Requirements <http://www.adobe.com/go/cs_systemreqs_uk>
f3549b47-902a-4290-a52e-0338c8d202ae
file:///C:%5CUsers%5CColin%5CAppData%5CLocal%5CTemp%5C%7B46282235-8B4B-4CD7-9CAC-EAB44FB0F 028%7D%5Csummary.htm

CS6 upgrade from CS5 worth the cost?

CS5 upgrade to CS6 costs $199.00. Is it worth it? Thanks.

All depends on how you use it. If you buy cameras, CS6 will read future ACR (currently 8.2) although no "enhancements" will be included. CS5 will be stuck with 6.7 forever.
http://helpx.adobe.com/photoshop/using/whats-new-cs6.html#id_70139
Look at the list of CS6 enhancements and see if you might use them. Beware that CS6 uses the video card more heavily and therefore at least a moderate card is needed. 3D requires at least 512 meg VRAM.
Hope this helps.

Difficulty finding downloaded CS6 (upgraded to CS5) for Win after following all recommended steps

Hi there - would appreciate a hand on what I am sure is a very basic request - I purchased upgrade CS5 to CS6 online about 3 days ago and signed in and located my order, clicked on it and proceeded to what I thought was 'download', waited for it to download and then the download window disappeared and I thought it would pop up with 'Run' or similar but nothing happens. This has happened 3 times. I have been using the Akamai net session - I checked in my downloads file each time and there is nothing there. My order and serial number now appear in the Downloads section of my account at Adobe so that apparently means it is downloaded but I can't find anything! Thanks folks
I basically followed the steps suggested by this helpful forum note (which replicates what was in the email the Adobe Store sent me:
Q: I can't find the product I downloaded, where is it?
A: The following steps will help locate your software for download:
Go to Adobe.com.
Click Sign In (in the upper right corner).
Enter your Adobe ID and password, and then click Sign In.
Click My Orders and then Order History.
Locate the order number, and click the Download link in the Downloads column.
Start the download by choosing one of the following:
Click Download and follow the onscreen instructions.
Click Akamai Download Manager and follow the onscreen instructions.
If you prefer downloading directly in a browser, click Alternate Download Method. Then click the .7z and .exe files (Windows) or the .dmg file (Mac OS) to download the software to your computer.

Hi seanlark,
Please find the below document which should be helpful to locate the download link from your Adobe account:
Find a download link on Adobe.com
If you still face issue in locating the Download link from your Account then you can download your CS6 from the below link:
http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
Then use the serial number to activate your product.
Thank you.
Santhosh.

Installing cs6 software with cs5 already installed?

can run both cs6 and cs5 ?
I currently have cs5 design premium installed and would like to check out the creative cloud cs6
trial software without messing up my cs5 install?

Yes you can run both versions. As long as you run the proper uninstallation process it should not affect your Creative Suite 5 installation.

Student CS6 upgrade from CS5

How much is this upgrade and where is that download link?

There are no upgrades for S&T versions. You simply buy a completely new license at the discounted price (if you are eligible).
Mylenium

Installing CS6 upgrade on CS5.0 ???

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