Installing CTIOS client 7.2 on Vista

I do not know if this is the correct place to post this question...If not I apologize and please direct me to the correct discussion board.
I'm aware of updates and compatible versions however my company does not  want to upgrade. I had to reformat my Windows Vista machine and  attempted to reinstall the Cisco Systems CTI Toolkit - Agent Desktop 7.2  Software without success. There was a group of contracted Cisco team  members that assisted with the installation and they are now gone. They  left no documentation on how to install the 7.2 Cisco Systems CTI  Toolkit - Agent Desktop on Vista. So, I have two installers the first  has: CTIOS Client and second has: Install 2nd-ICM 7.2.6. The first  installer installs without issue however the second errors out with  message: jre.exe has stopped responding. My machine has the latest  version of java installed. Any suggestions would be much appreciated.
Thanks
~ Pamela

I don't have the full version on 7.2.....I bought the upgrade only from 6. however since 6 was made not for the new Universal binary Intel chip I am not sure if I could go that route.
MacBook Pro & PPC G5   Mac OS X (10.4.10)  

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    INFO: oracle.install.commons.base.interview.common.view.SetupGUI added to View Type Registry with the key as [SetupUI]
    INFO: Adding View[type: oracle.install.ivw.common.view.ProductLanguageGUI viewId: ProductLanguageUI uiType: null]
    INFO: oracle.install.ivw.common.view.ProductLanguageGUI added to View Type Registry with the key as [ProductLanguageUI]
    INFO: Adding View[type: oracle.install.ivw.client.view.CustomInstallGUI viewId: null uiType: null]
    INFO: oracle.install.ivw.client.view.CustomInstallGUI added to View Type Registry with the key as [CustomInstallUI]
    INFO: Adding View[type: oracle.install.ivw.client.view.SchedulerAgentGUI viewId: null uiType: null]
    INFO: oracle.install.ivw.client.view.SchedulerAgentGUI added to View Type Registry with the key as [SchedulerAgentUI]
    INFO: Adding View[type: oracle.install.ivw.client.view.OraMTSGUI viewId: null uiType: null]
    INFO: oracle.install.ivw.client.view.OraMTSGUI added to View Type Registry with the key as [OraMTSUI]
    INFO: Adding View[type: oracle.install.ivw.client.view.InstallLocationGUI viewId: null uiType: null]
    INFO: oracle.install.ivw.client.view.InstallLocationGUI added to View Type Registry with the key as [InstallLocationUI]
    INFO: Adding View[type: oracle.install.ivw.client.view.InstallTypesGUI viewId: null uiType: null]
    INFO: oracle.install.ivw.client.view.InstallTypesGUI added to View Type Registry with the key as [InstallTypesUI]
    INFO: Adding View[type: oracle.install.ivw.client.view.FinishGUI viewId: null uiType: null]
    INFO: oracle.install.ivw.client.view.FinishGUI added to View Type Registry with the key as [FinishUI]
    INFO: Initial values of Setup Properties :
    PROPERTY VALUE
    COLLECTOR_IGNORE_CONFIGURATION false
    COLLECTOR_IGNORE_FAILURES false
    COLLECTOR_RESPONSE_FILE
    DECLINE_SECURITY_UPDATES false
    FROM_LOCATION C:\Dev Citrix Tools\Oracle Tools\Oracle 11g client Releas
    e 2\client\install\../stage/products.xml
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    MYORACLESUPPORT_PASSWORD Protected value, not to be logged
    MYORACLESUPPORT_USERNAME
    ORACLE_BASE
    ORACLE_HOME
    ORACLE_HOSTNAME mndwg068cs.rad.afpaa.r.mil.uk
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    PROXY_PORT
    PROXY_PWD Protected value, not to be logged
    PROXY_USER
    SECURITY_UPDATES_VIA_MYORACLESUPPORT true
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    oracle_install_LaunchNetCA false
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    oracle_install_WindowsSystemDirectory
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    oracle_install_db_InstallEdition EE
    oracle_install_db_InstallType
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    INFO: Waiting for completion all forked tasks at state init
    INFO: All forked task are completed at state init
    INFO: Completed background operations
    INFO: Executing action at state init
    INFO: Completed executing action at state <init>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <init>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Validating view at state <init>
    INFO: Completed validating view at state <init>
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    INFO: Completed initializing view <InstallTypesUI> at state <clientInstallType>
    INFO: Displaying view <InstallTypesUI> at state <clientInstallType>
    INFO: Completed displaying view <InstallTypesUI> at state <clientInstallType>
    INFO: Loading view <InstallTypesUI> at state <clientInstallType>
    INFO: Completed loading view <InstallTypesUI> at state <clientInstallType>
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    INFO: size estimation for InstantClientinstall is 199.0705451965332
    INFO: size estimation for Administratorinstall is 1068.0003070831299
    INFO: size estimation for Runtimeinstall is 751.6538038253784
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    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Executing action at state clientInstallType
    INFO: Completed executing action at state <clientInstallType>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <clientInstallType>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
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    INFO: Completed validating view at state <clientInstallType>
    INFO: Validating state <clientInstallType>
    WARNING: Validation disabled for the state clientInstallType
    INFO: Completed validating state <clientInstallType>
    INFO: In Transition of InstallTypesAction:
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    INFO: Completed initializing view <ProductLanguageUI> at state <productLanguage>
    INFO: Displaying view <ProductLanguageUI> at state <productLanguage>
    INFO: Completed displaying view <ProductLanguageUI> at state <productLanguage>
    INFO: Loading view <ProductLanguageUI> at state <productLanguage>
    INFO: Completed loading view <ProductLanguageUI> at state <productLanguage>
    INFO: Localizing view <ProductLanguageUI> at state <productLanguage>
    INFO: Completed localizing view <ProductLanguageUI> at state <productLanguage>
    INFO: Fetching Available Languages...
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    INFO: Finishing all forked tasks at state productLanguage
    INFO: Waiting for completion all forked tasks at state productLanguage
    INFO: All forked task are completed at state productLanguage
    INFO: Completed background operations
    INFO: Executing action at state productLanguage
    INFO: Completed executing action at state <productLanguage>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <productLanguage>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
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    INFO: Completed validating view at state <productLanguage>
    INFO: Validating state <productLanguage>
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    INFO: Completed validating state <productLanguage>
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    INFO: Completed initializing view <InstallLocationUI> at state <getOracleHome>
    INFO: Displaying view <InstallLocationUI> at state <getOracleHome>
    INFO: Completed displaying view <InstallLocationUI> at state <getOracleHome>
    INFO: Loading view <InstallLocationUI> at state <getOracleHome>
    INFO: Completed loading view <InstallLocationUI> at state <getOracleHome>
    INFO: Localizing view <InstallLocationUI> at state <getOracleHome>
    INFO: Completed localizing view <InstallLocationUI> at state <getOracleHome>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Executing action at state getOracleHome
    INFO: Completed executing action at state <getOracleHome>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <getOracleHome>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Validating view at state <getOracleHome>
    INFO: Completed validating view at state <getOracleHome>
    INFO: Validating state <getOracleHome>
    INFO: custom prereq file name: oracle.client_Runtime.xml
    INFO: refDataFile: C:\Dev Citrix Tools\Oracle Tools\Oracle 11g client Release 2\client\stage\cvu\oracle.client_Runtime.xml
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    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:COMP
    INFO: Checking:ORCA_HOME
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    INFO: Completed validating state <getOracleHome>
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    INFO: Completed background operations
    INFO: Executing action at state prereqExecutionDecider
    INFO: Completed executing action at state <prereqExecutionDecider>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Moved to state <prereqExecutionDecider>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Validating view at state <prereqExecutionDecider>
    INFO: Completed validating view at state <prereqExecutionDecider>
    INFO: Validating state <prereqExecutionDecider>
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    INFO: Completed validating state <prereqExecutionDecider>
    INFO: Verifying route executeprereqs
    INFO: Get view named [PrereqUI]
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    INFO: Completed initializing view <PrereqUI> at state <checkPrereqs>
    INFO: Displaying view <PrereqUI> at state <checkPrereqs>
    INFO: Completed displaying view <PrereqUI> at state <checkPrereqs>
    INFO: Loading view <PrereqUI> at state <checkPrereqs>
    INFO: Completed loading view <PrereqUI> at state <checkPrereqs>
    INFO: Localizing view <PrereqUI> at state <checkPrereqs>
    INFO: Completed localizing view <PrereqUI> at state <checkPrereqs>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Executing action at state checkPrereqs
    INFO: custom prereq file name: oracle.client_Runtime.xml
    INFO: refDataFile: C:\Dev Citrix Tools\Oracle Tools\Oracle 11g client Release 2\client\stage\cvu\oracle.client_Runtime.xml
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    INFO: Completed executing action at state <checkPrereqs>
    INFO: Waiting for completion of background operations
    INFO: Finishing all forked tasks at state checkPrereqs
    INFO: Waiting for completion all forked tasks at state checkPrereqs
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    INFO: Severity:IGNORABLE
    INFO: OverallStatus:SUCCESSFUL
    INFO: -----------------------------------------------
    INFO: Verification Result for Node:mndwg068cs
    INFO: Expected Value:128MB (131072.0KB)
    INFO: Actual Value:3.9996GB (4193848.0KB)
    INFO: -----------------------------------------------
    INFO: *********************************************
    INFO: Free Space: mndwg068cs:C:\Users\setupc\AppData\Local\Temp: This is a prerequisite condition to test whether sufficient free space is available in the file system.
    INFO: Severity:IGNORABLE
    INFO: OverallStatus:SUCCESSFUL
    INFO: -----------------------------------------------
    INFO: Verification Result for Node:mndwg068cs
    INFO: Expected Value:130MB
    INFO: Actual Value:26.0185GB
    INFO: -----------------------------------------------
    INFO: *********************************************
    INFO: Architecture: This is a prerequisite condition to test whether the system has a certified architecture.
    INFO: Severity:CRITICAL
    INFO: OverallStatus:SUCCESSFUL
    INFO: -----------------------------------------------
    INFO: Verification Result for Node:mndwg068cs
    INFO: Expected Value:64-bit
    INFO: Actual Value:64-bit
    INFO: -----------------------------------------------
    INFO: *********************************************
    INFO: Environment variable: "PATH": This test checks whether the length of the environment variable "PATH" does not exceed the recommended length.
    INFO: Severity:CRITICAL
    INFO: OverallStatus:SUCCESSFUL
    INFO: -----------------------------------------------
    INFO: Verification Result for Node:mndwg068cs
    INFO: Expected Value:1023
    INFO: Actual Value:791
    INFO: -----------------------------------------------
    INFO: All forked task are completed at state checkPrereqs
    INFO: Completed background operations
    INFO: Moved to state <checkPrereqs>
    INFO: Waiting for completion of background operations
    INFO: Completed background operations
    INFO: Validating view at state <checkPrereqs>
    INFO: Completed validating view at state <checkPrereqs>
    INFO: Validating state <checkPrereqs>
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    INFO: Terminated all background operations
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    INFO: Adding ExitStatus FAILURE to the exit status set
    INFO: Finding the most appropriate exit status for the current application
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    Master Note For Oracle Database Client Installation [ID 1157463.1]
    *+<Moderator edit - MOS Doc content deleted - pl do not post contents of MOS Docs>+*
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