Installing EIM/WIM 4.3(2) with UCCE 7.5

I am looking to install EIM/WIM for a customer with an exisiting UCCE 7.5 installation. Would really like to installed EIM/WIM 4.3(2) as it has support for IE 8. But...
According to Cisco Unified Contact Center Enterprise (Unified CCE) Software Compatibility Guide only version 4.3(1) is compatible with UCCE 7.5.
It seems that UCCE 8.0 is the only version that is compatible with 4.3(2).
Has anyone tried EIM/WIM 4.3(2) with UCCE 7.5?
Thanks,
Richard

However given time and cost constraints for the project, unfortunately we might have to go with 4.3(1) and consider a upgrade later.
In that case, you can apply ES4 (going from memory, so I hope this is the right ES) to 4.3(1) as this supports agents using IE8. That was its main purpose because there was a little delay in bringing out SR2 and customers wanted the IE8 support. That said, SR2 has a host of bug fixes. SR2 will complain if someone on IE6 tries to use the Agent Desktop, while ES4 will not,
Regards,
Geoff

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If you are installing EIM/WIM on a single server, would you not also have the SQL 2000 database on the same machine?
If not, and you are using another database on another machine - perhaps your Sprawler to make a "split server" deployment, the SQL server would be installed in binary sort order for ICM compatibility. Could be an issue.
Try an all in one install - single server deployment - with SQL on the same box.
As matthewpage said, check the install log - it's quite comprehensive. I think it's in C:\Cisco\CIM\installation or something similar. Maybe it's in C:\temp.
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We have just installed EIM/WIM and try to check a situation where there are no agents available to respond to cusomer's request for a chat. When a customer clicks on the Chat button in a Web browser he/she gets the following message:
Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday. If you are trying within the service hours and still getting this message, please try after some time, as all our agents might be busy or unavailable at this time.
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This is a static message (not a macro based message) that why it keeps showing the same message
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As a result we cannot use the two-way cobrowsing feature of EIM/WIM.
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[email protected] eGain, true cobrowsing is done with another product that you install. This was available with 4.2.x and could be used with 4.3 early release, but CoBrowse is not included in the 4.3 product set from Cisco. CoBrowse is a difficult problem because of dynamic content management and all the rules and security settings required, and by understanding is that Cisco did not think it was ready. My understanding is that it will be added later, along with pro-active chat etc.Just to make sure we are talking about the same thing .... what is it you wish to do? Follow me browsing driven by the customer?Regards,Geoff
Hi Geoff,
Thanks for your help.
Yes, we do want to use cobrowsing driven by an agent or a customer, i.e. the "follow me" feature.
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Thanks.
Igor

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When one runs the integration wizard all the agents in UCCE are also imported. The thing is that we can only run the wizard once. So every time I add agents to UCCE and want them to use EIM / WIM I have to manually map them. It there a way to do this in bulk or does this have to be manually done? Its ok to do this manually for few agents but the problem is when there are many agents.
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Hi
I dont believe there is any standard way of doing this other than mapping the agents manually.
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The EIM installation Guide (http://wwwin-tools.cisco.com/cecsearch/display?url=https%3A%2F%2Fecm-link.cisco.com%2Fecm%2Fview%2FobjectId%2F090dcae1804c73b9%2FversionLabel%2FCURRENT&pos=1&strqueryid=3&websessionid=A8Ujb8GWMrwGa4y_tvEDFGT) does not have specifics on how to install Windows 2003.
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I need some help in understanding what is required to deploy Cisco EIM/WIM v4.2(5) for Cisco UCCE.
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HI
The license is assigned to a MAC address so if you have other NICs available it may cause issues. As the system maybe comparing the wrong NIC. I dont believe you can "Reload" the license. I am all most certain you are hitting a bug with the license file. There are a number around :-(. Below is the most common:
http://www.cisco.com/en/US/partner/products/ps7233/products_tech_note09186a0080a8c0bc.shtml
I know your symptoms do not match "Exactly" but I had the same issue as you and just upgraded to 4.2(5) and then applied ES1. That fixed all my problems. I have attached ES1 for you. If you are still not to sure then i would probably open a TAC case but they are probably going to tell you to upgrade to 4.2.4 or 4.2.5 first.
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http://www.cisco.com/en/US/partner/products/ps7233/products_tech_note09186a0080a72faf.shtml
You need to make sure that the collation in SQL is set to SQL_Latin1_General_CP1_CI_AI. The above guide exsplains how to check this and change it if it is incorrect.
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(Edit)
The patch is to large to upload but you can download it from here for 4.2.5:
http://www.cisco.com/cgi-bin/tablebuild.pl/ba8630bc8d6cd87a3b23513eb7700b54
OR if you dont fancy going all the way to 4.2.5 you can download the patch for 4.2.4 here:
http://www.cisco.com/cgi-bin/tablebuild.pl/70fc7a9f5f1315519a00b2b3c0dc48d8
Message was edited by: matthewpage

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