Installing eLearning Suite 2- no roundtripping

Hello,
I have installed eLearning Suite 2 and am trying to use the roundtripping features and they aren't working eg "edit with Soundbooth" is greyed out.
I had CS5 installed and then went through the usual installation process, including a restart....any ideas how to kickstart it?
Liz

Hi,
I guess your Soundbooth is not serialized with ELS license key. Please check the Soundbooth license and Captivate license using below steps.
How to check whether a product is licensed in particular suite or not
1. Launch a product.
2. Click on Help -> Deactivate menu
3. Deactivate dialog comes up.
4. Dialog will tell which suite the product belongs.
If they are in different suite license other than ELS pls follow below steps
·         Deactivate license
·         Close the product
·         Relaunch the Product.
This should resolve your issue.
Thanks,
Vish77

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Hello,
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Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

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Hi There,
Welcome to Adobe Forums.
There is no such known issue that eLearning Suite installation is crashing MS Office or other Microsoft products.
Please try this:
1) If you are connected in a domain then first logon to a local admin account or in the built in administrator account.
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Thanks
Vikas

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Hello There,
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Hi There,
Welcome to Adobe Forums.
There is no such known issue that eLearning Suite installation is crashing MS Office or other Microsoft products.
Please try this:
1) If you are connected in a domain then first logon to a local admin account or in the built in administrator account.
2) Disable the third party services and startup items on the computer as per http://support.microsoft.com/kb/929135 and after restarting the computer install eLearning Suite.
3) If eLearning Suite and MS Office or other Microsoft products work fine together then enable the services and startup items and restart the computer. Check again.
Please let me know if that helps.
Also let me know if you have anyother Adobe product installed in the computer.
Thanks
Vikas

Unable to install Adobe elearning suite 1.0 in windows 7 pro environment

I have spent two days trying to re-install my elearning suite 1.0 on a new computer. I have called Adobe support three times. The first time I got cut off after 25 minutes on line. The second time I got cut off after 40 minutes on line. On the third try, after over an HOUR on hold, I made it to a person and I told her my problem. She was quiet for a second or two and then I heard the dial tone. If anyone from Adobe support is lurking on this forum, shame on you.
I purchased the very expensive Adobe ELearning Suite 1.0 less than a year ago and installed in on my Windows XP Thinkpad machine. It was a painful install. I use Adobe Presenter 7 and Adobe Acrobat Pro. Thats it. Nothing else.
Unfortunately, my Thinkpad died and I have purchasaed a new Thinkpad -- a W510 Windows 7 Pro and 4 g ram. Should not be an issue.
It will not even get past the starting gate. I get an auto lang error and then conversion data file.
When I the error I see a similar error for a different product, however the error is for a language mismatch between the operationg system and adobe. This is not my problem. I have verified that both products are same language -- jeeze, English.
At this point the only option I can see if to purchase the very expensive Adobe elearning suite 2 -- but guess what? It too comes with Adobe Presenter 7. Why should I have to pay another 1000 for the same thing I already own.
Has anyone else had this issue who might be able to provide advice? At this point I am so frustrated and irritated by Adobe I could scream.
I would also be very receptive of recommendations for a replacement for Presenter --
Very kind regards,
Stephanie D

I emailed the files on Tuesday evening. Here the files are again.
My new computer does not have a pdapp.log or a amt.log file.
Kind regards,
Stephanie Drilling, CMA PMP
Professional Business Solutions, Inc.
1001 Boardwalk Springs Place, Suite 111
O’Fallon, Missouri USA 63368
t. (314) 283-1832 f. (636) 561-0859
Tollfree Number (866) 965-9222 Ext 314
Website www.epbsi.com <mip://05621088/www.epbsi.com>
Description: Description: Description: logo
FRESH SOLUTIONS FOR YOUR BUSINESS
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
From: Stephanie Drilling [email protected]
Sent: Tuesday, November 09, 2010 10:08 PM
To: 'Manish Anand'
Cc: 'Suresh Jayaraman'; 'Shivaswamy Viswanath'
Subject: RE: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
Thank you for taking the time to respond to my forum entry.
I have searched my computer directories and can provide the attached files.
My new computer does not have a pdapp.log or a amt.log file.
Kind regards,
Stephanie Drilling, CMA PMP
Professional Business Solutions, Inc.
1001 Boardwalk Springs Place, Suite 111
O’Fallon, Missouri USA 63368
t. (314) 283-1832 f. (636) 561-0859
Tollfree Number (866) 965-9222 Ext 314
Website www.epbsi.com <mip://05621088/www.epbsi.com>
Description: Description: Description: Description: logo
FRESH SOLUTIONS FOR YOUR BUSINESS
CONFIDENTIALITY NOTICE: This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication.
From: Manish Anand [email protected]
Sent: Tuesday, November 09, 2010 7:20 AM
To: [email protected]
Cc: Suresh Jayaraman; Shivaswamy Viswanath
Subject: FW: Unable to install Adobe elearning suite 1.0 in windows 7 pro environment
Hi Stephanie,
It is really unfortunate that you are not able to install our product. We will try our best to resolve your issue.
In order to probe into your issue, we would want you to provide us with some files. Please get us the following files:
1. oobelib.log from MM-DD-YYYY.log.gz
Regards,
Manish Anand
Quality Engineer
Adobe Captivate Team

Installing eLearning Suite 2- no roundtripping

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