Installing Elements 11 and Premier Elements 11

I just bought Elements 11 & Premier Elements 11 but cannot install it.  When I click download, I get the Adobe Site Requirements screen, which says I have IE 4 or earlier.  However, I have IE 10.  What do I need to do?

I think the problem may be with IE10 which is a relatively new browser that comes as part of the OS with Windows 8 either as a Metro app or in desktop format.
Try temporarily disabling internet security/anti-virus software. Then try the download again.
If that doesn’t work you may need to consult the Microsoft community or try a different browser such as Firefox.
Don’t forget to re-enable your internet security after trying.

Similar Messages

  • Do I need to re-install the WHOLE suite or can I just install just Encore and Premier Pro?????

    I'm having a problem with my Encore and Premier Pro software. I have the Adobe Creative Suite Production Studio Premium CS5.1. Encore will not allow me to burn DVDS. I'm getting an 52102 error...won't allow it to finish writing...ALSO Premier Pro stops after capturing about 5 or 10 minutes of video and freezes...do I need to re-install my software??? and if I do... do I need to install the WHOLE suite or can I just install just Encore and Premier Pro????? I can burn and image file and it burns DVDs on my old Corel software so I know its not the burner or the DVDs I'm using..I am in the middle of a big project for kids at school really need to figure this out...not getting anywhere online. Can anyone help??? Has anyone had this problem?  Hope I'm posting this to right place. THANKS!

    I haven't had 52102 error, but seen it discussed. Here are a couple of links
    Error = Sense Code 52102
    Encore Hardware Error Sense Code 52102
    Burning the iso file to the dvd may not be the same process as burning directly from Encore to dvd, and so may not exhibit the same error, if any. See response 1 in the first link.
    As to the capture problem, look here
    Troubleshoot digital video capture and playback | Adobe Premiere Pro

  • How do i get help in downloading and installing PE 12 and Premier 12 on Win 8.1?

    how do i get help in downloading and installing PE 12 and Premier 12 on Win 8.1?

    Try using another browser if you are having a problem getting the interface to react properly to your interaction with it.  If you need more help, preovide more information regarding what you experience when you tru and it fails.
    Please don't start multiple postings for the same problem - your other posting provided better information.

  • How do I install Photoshop Elements and Premier Elements on a new hard drive?

    My hard drive had to be replaced and Photoshop Elements and Premier Elements were not de-activated and unistalled before the hard drive was replaced. I have my original downloaded install programs and serial numbers. Thank You.

    Simply install the programs. Contact support if you need to reset activation count. No magic involved beyond that.
    Mylenium

  • Having trouble installing photoshop elements and premier on my windows 7 laptop?

    I can not install photoshop elememts or premier 11 on my windows 7 laptop?

    Doesn't matter if you got it on disk or downloaded.
    You've purchased a serial number and, in your case, got a disc and box as added extras.
    You can always download the trial version from the Adobe website with any browser and activate that with your serial number.
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
    See also
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • Hello i have ps elements 9 and im trying to update it so that i can open and edit my raw images but it says that some updates failed to install like 9.0.3 camera raw 6.5 and premier elements 9.0.1

    hello i have ps elements 9 and im trying to update it so that i can open and edit my raw images but it says that some updates failed to install like 9.0.3 camera raw 6.5 and premier elements 9.0.1

    Photoshop Elements is not part of the Cloud, I will move this to that forum
    Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
    Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
    -http://helpx.adobe.com/contact.html?product=photoshop-elements or
    http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

  • Can Photoshop Elements 13 and Premier Elements 13 be installed/configured/patched standalone for security purposes (not linked to cloud, mobile, Microsoft, Adobe, etc)?

    We have installed a trial version of Photoshop Elements and plan to do so for Premier Elements. However, for security reasons, it is of no use to us unless we can install and use it standalone (not linked to cloud, mobile, Microsoft, Adobe, etc.). Can Photoshop Elements 13 and Premier Elements 13 be installed/configured/patched standalone as described above? If so, what do we need to do regarding installation/configuration/patching to test this?  Thanks in advance.

    Hi,
    Can you please share the logs?
    You can use the Adobe  Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
    Thanks,
    Shikha

  • Installing Photoshop and Premier Elements 12

    I just purchased the CD-ROM for Photoshop and Premier Elements 12. I already have Elements 8 installed. Question do I do an uninstall of 8 and than do a fresh install of 12?
    If I do the uninstall are there any remnants of files that might not uninstall when going to control panel and uninstall and if so where might they reside?
    Thanks

    you can deactivate (help>deactivate) and uninstall pse 8 if you no longer need it and you can do that before or after you install pse 12.  or you can leave it installed and use both versions.

  • Elements 13 and Premier Elements 13 install problems

    I downloaded (after purchasing) both Elements 13 and Premier Elements 13.  When I ran the installer it prompted me whether I purchased or a trial.  I chose purchase and then it asked me to sign in, which I did using prper credentials and the application just sat and spun around for 20 minutes doing nothing... reslt I could not install either product.  Please help.  Thanks.

    restart you computer and retry installing.
    here's the installation procedure (obviously skipping the part about inserting a disc) Photoshop Elements Help | Install Photoshop Elements from a disk
    and if you cannot connect with adobe.com during sign in, Sign in, activation, or connection errors | CS5.5 and later

  • Where are the links so I can re-install a Photoshop Elements 11 and Premier Elements 11?

    I had to replace my hard drive and now I need to reinstall these, but I have looked all over the place and can't find the links. I finally called in and a rep helped me, but when I rebooted my computer the downloads were gone. Does anybody know where the links are so I can re-install Photoshop Elements 11 and Premier Elements 11?
    Thanks a bunch,

    You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 11:
    http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

  • How are the .7z files used and installed for photoshop elements and premier elements?

    How are the .7z files used and installed for photoshop elements and premier elements?

    Hi,
    You can try to extract them to a folder and then try to install using the setup file.
    Or you can try to download the .exe file ( Small File ) for the software you have and then run the .exe file and it will start the installation. Both .exe and .7z file for the application should be in same location.
    Download Photoshop Elements products | 9, 8, 7
    Download Photoshop Elements products | 11, 10
    Download Premiere Elements products | 11, 10
    Download Premiere Elements products | 9
    *** You can either download the .exe file from the above download links or you can also download both .exe (File 2 of 2) and .7z (File 1 of 2) from the above links.

  • I have installed Premiere Elements 11 from a disc I bought from Amazon.  I keeps asking me to re-install or if it does start stops a few minutes after I start a project.  I have a windows 8.1 PC.  I have tried numerous times to install the program and als

    I have installed Premiere Elements 11 from a disc I bought from Amazon.  I keeps asking me to re-install or if it does start stops a few minutes after I start a project.  I have a windows 8.1 PC.  I have tried numerous times to install the program and also to open it as Administrator as suggested by a friend but it still refuses to work.  I need direct help from Adobe but don't know how to get to them on this website as they seem to rely on user forums to advise customers.

    WhiteHouse Norm
    This question is already being responded to in the following duplicate thread
    Premier elements 11 keeps stopping
    Please reply in the other thread which has a discussion in progress.
    Thank you.
    ATR

  • I just bought photoshop and premier elements and I can not get it to run on Windows 8.1 Can anybody help?

    I just bought Adobe photoshop and premier elements and although photoshop and organizer run premiere will not.
    I have installed it twice with no errors and it still will not run. 
    OS Name
    Microsoft Windows 8.1
    Version
    6.3.9600 Build 9600
    Other OS Description
    Not Available
    OS Manufacturer
    Microsoft Corporation
    System Name
    CHARLIES_LAPTOP
    System Manufacturer
    Hewlett-Packard
    System Model
    HP ENVY 17 Notebook PC
    System Type
    x64-based PC
    System SKU
    G6U51UA#ABA
    Processor
    Intel(R) Core(TM) i7-4510U CPU @ 2.00GHz, 2601 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date
    Insyde F.12, 8/18/2014
    SMBIOS Version
    2.8
    Embedded Controller Version
    77.38
    BIOS Mode
    UEFI
    BaseBoard Manufacturer
    Hewlett-Packard
    BaseBoard Model
    Not Available
    BaseBoard Name
    Base Board
    Platform Role
    Mobile
    Secure Boot State
    On
    PCR7 Configuration
    Binding Not Possible
    Windows Directory
    C:\Windows
    System Directory
    C:\Windows\system32
    Boot Device
    \Device\HarddiskVolume2
    Locale
    United States
    Hardware Abstraction Layer
    Version = "6.3.9600.17196"
    User Name
    Charlies_Laptop\CHARLIES_LAPTOP\charl_000
    Time Zone
    Central Standard Time
    Installed Physical Memory (RAM)
    12.0 GB
    Total Physical Memory
    11.9 GB
    Available Physical Memory
    8.76 GB
    Total Virtual Memory
    23.9 GB
    Available Virtual Memory
    20.6 GB
    Page File Space
    12.0 GB
    Page File
    C:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions
    Yes
    Hyper-V - Second Level Address Translation Extensions
    Yes
    Hyper-V - Virtualization Enabled in Firmware
    No
    Hyper-V - Data Execution Protection
    Yes

    really
    Let us go through the usual drill on this...Premiere Elements 13 on Windows 8.1 (assumed 64 bit)
    1. Are you running the program from a User Account with Administrative Privileges? Go to Local Disk C/Program Files/Adobe/Adobe Premiere Elements 13, find the Adobe Premiere Elements.exe file, right click it, select and apply Run As Administrator from the pop up menu that appears, and then double click that file to determine if you can open the program from it.
    2. Does the problem issue exist with and without the antivirus and firewall(s) disabled?
    3. Are you working with a pen and tablet device instead of a mouse?
    4. How many video cards/graphics cards do you find under Device Manager/Display Adapters, what card name, driver date and up to date version number?
    When you say it will not run...how far into the program do you get...
    a. no further than the Welcome Screen and Video/New Project
    b. other
    If non of the above gets us anywhere, we may go for
    a. deletion of the Adobe Premiere Elements Prefs file and, if necessary, the whole 13.0 Folder in which it exists
    and, if necessary, then
    b. the uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled.
    Details to follow if needed.
    We will be watching for your results and then decide what next.
    ATR

  • I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these?

    I havev installed a new Hard Drive on my laptop but cannot find my Photoshop Elements product box with the serial number to install Elements 10 or Elememts Premier 10. How can I find out the serial / installation codes for these? I saw a reply however, it was not my name and assumed it was for someone else. Now timed out. Can UI still have help on this matter please?

    If you registered PSE before, go to the main page of adobe.com, sign in and go to your account and you should find the serial number there in your purchases.

  • Why won't Photoshop Elements 11 and Premier Elements 11 load ?

    I just purchased Photoshop Elements 11 and Premier Elements 11.  I have Windows 7pro, have the disc for Windows and have the serial numbers for both programs.  When I put the disc in, I can't get past the welcome screen.  Why?

    is the install button clickable?
    if not, are the other buttons clickable?

  • PC went south. Geeks brought it back. PS elements and premier 11 can't start. Error msg sez configuration incorrect needs to be reinstalled. When I load the disk I get a blank screen. Try to uninstall and can't find apps i control panel. How can I get the

    PC went south. Geeks brought it back. PS elements and premier 11 can't start. Error msg sez configuration incorrect needs to be reinstalled. When I load the disk I get a blank screen. Try to uninstall and can't find apps i control panel. How can I get the apps back?

    adobeamatuer
    Thanks for the reply.
    Although the security of Windows XP SP3 32 bit is compromised by Microsoft no longer supporting XP, if Windows XP was restored as claimed, you should still be able to install/uninstall Premiere Elements versions of it that you did before the Microsoft support removal.
    I think a revisit to the Geeks would be in order. It may be that they could not restore Windows XP because of the Microsoft non support. I would take along the Premiere Elements installation disks so that you do not leave there without actually seeing Premiere Elements (or a non Adobe program) running on your restored Windows XP. What was the other software that you tried to use that did not work?
    Please update us on your progress when you get a chance.
    Best wishes
    Thanks.
    ATR
    Add On...spelling correct 12 03 2014.

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