Installing Elements 11 upgrade

I recently uninstalled Elements 8 from my computer. I decided to try again with Elements and purchased Elements 11 up grade. I have serial #'s for both additions. However, I can't get Elements 11 to install. I see the Premiere Elements icon, but all I can get is the re-me file.
Do I need to put Elements 8 back on my computer to install the upgrade, if so how?
M
Message title was edited by: Brett N

Yeah, you definitely don't need the old version installed to install a new version, even if it's an upgrade. But I don't quite follow what you are running in to. Have you installed Premiere Elements 11 and can't launch it? Or have you inserted the disk and can't install? Or did you download the program and can't install?

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Trying to install Elements 12 upgrade

I purchased Elements 12 upgrade and am not able to install it. It keeps saying the serial number is not correct for Elements 12.

You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
Here are some links to help make contact:
http://www.adobe.com/support/chat/ivrchat.html
http://www.adobe.com/support/download-install/supportinfo/

Installing Premiere Elements 12 Upgrade

When I install the Premiere Elements 12 upgrade, it installs as a stand-alone. It doesn't recognize that I have Premiere Elements 10 already on my system. It never asks for the Elements 10 serial number. What do I do to make this work?

You may need to uninstall and reinstall again. On Windows uninstall via the control panel or use the installer on Mac.
If you installed from a disk or a purchased download, I suggest using a different source. Click the link below to download the free trial, and then make it permanent with your product serial number.
As far as I know you don’t need the previous product serial number for Elements as you do with Lightroom and the other Adobe professional products.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements&loc=us

Have to re install elements 11 & premiere elements 11. cause problem with upgrade windows 8.0 to 8.1

have to re install elements 11 & premiere elements 11. cause: problem with upgrade windows 8.0 to 8.1. Lost all software and data.
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[email protected]

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I purchased Photoshop Elements 13 for my Mac which does not have a cd drive. I have already installed Elements 6 many years ago. Can I still install my upgrade without using the cd's?

I purchased Photoshop Elements 13 for my Mac which does not have a cd drive. I have already installed Elements 6 many years ago. Can I still install the upgrade without using the cd?

PSE 10, 11, 12,13 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
You can also download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html

Premier Elements part of Elements and Premier Elements 13 upgrade won't install

I purchased Elements & Premier Elements 13 upgrade, but when installed download only Elements 13 installed, I have the product code for Premier Elements how do I get this installed?

If you are looking for download link then use,
Download Premiere Elements products | 13, 12, 11, 10

Re-installing Elements after an OS upgrade - Help?

I'm finally going to upgrade from WindowXP to Windows 7, which I know will wipe out all of my programs. I have my installation discs for Elements 7, but upgraded online to Elements 8 two years ago. downloadig the software. Can anyone tell me how I re-install Elements 8 after I upgrade the OS? I can find my serial number under My Adobe but can't see where/how to reinstall the software. Thanks!

Hi ,
If you have bought the upgrade of the Element 8 which was the download then the download link should be present in the same Adobe ID through which you bought the product or in which your serial number is present
If incase the download is not present in your Adobe Id account then downlaod the software from below link and use your serial number to serialize it:-
http://www.mydigitallife.info/adobe-photoshop-and-premiere-elements-8-direct-download-link s/

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Snapper1

Moving this discussion to the Photoshop Lightroom forum.

Mac OSX Photoshop Elements 11 upgrade will not install

I downloaded Photoshop Elements 11 (upgrade) after purchase, and then tried to install.
I get the Agree to License page OK,
Enter Serial No - I get a green check mark,
I enter Adobe ID and Password, and it authenticates,
then the Option Page. Product "Photoshop Elements ..." is shown with an icon and a grayed out check mark in the left column.
"Adobe Photoshop Elements ..." is in the column to the right, but the "All Components" is grayed out and cannot be clicked.
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If I click the Install button, nothing happens - I mean nothing - no error indication,,,, nothing - it clicks in but nothing happens.
Is there a logfile somewhere which can tell me why it is not installing?
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Thanks.
jeff.
Macbook Pro, Early 2008 15 inch
OSX Version 10.8.2
2.4 GHz Intel Core 2 Duo
4 GB 667 Mhz DDR2 SDRAM
Graphics NVIDIA GeForce 8600M GT 256 MB
70 GB free disk space

Thanks Jeff, but it only asks for the current serial number - Which I know is not right.
I did get it to install, however, by manually going in and deleteing all references to Adobe from my system. The Installer is not handling an exception properly and is failing. Sorry, that's a bug. The offending file apparently was in /library/application support/Adobe. For my purposes, I only have to re-install one additional product to insure that everything still works. The fact that it installed an update without asking for a previous serial number is also a bug - perhaps the same bug not completely cleaned up. My opinion is that they either have to fix the installer or offer a cleaner - maybe there is a cleaner but I did not know about it. I am marking this as complete but the developers clearly have some work here. Perhaps it is not possible to handle every exception - I can accept that also.
jeff.

I just installed Photoshop Elements 12 upgrade [from Elements 9]. Can I uninstall Elements 9?

I just installed Photoshop Elements 12 upgrade [from Elements 9]. Can I uninstall Elements 9 without any negative effects?

yes, you can deactivate (help>deactivate) and uninstall.
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I have problems with installing Elements, it gives my an unknown mistake - I already have CS4 up and running, could this be the case?

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as per this:
http://forums.adobe.com/message/4474236#4474236

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Thanks,
Bob

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Hi. Thanks for coming back to me. I am using Mountain Leopard (OSX 10.6.8). Had major problem and have re-formatted my H/D and re-installing software. Must have lost a file in the process. Would upgrade to Lion only I have a lot of vital data in Officeworks, but that is incompatible with Lion.

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ccr306
If your programs are Photoshop Elements, then you have posted in the wrong forum. This is the Adobe Premiere Elements Forum (video editing), not Adobe Photoshop Elements Forum (photo editing).
Photoshop Elements
If wrong forum, then please re-post your question in the Adobe Photoshop Elements Forum or wait for a moderator to see your thread here and move it from here to there.
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The following Adobe document on upgrading Elements Organizer catalogs may be of interest
Common catalog upgrade issues | Organizer | Elements 6 or later
ATR

Installing Elements 11 upgrade

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