Installing error [-5000], anyone experience this?

I have been able to download the 2.0 update, but each time I try to install I receive this error message: " An error occurred while backing up this iPhone [-5000]. Would you like to continue to update this iPhone without backup? Continuing without backup will result in the loss of all contents on this iPhone."
Has anyone else run into this, and if so do you have any ideas on what to do? I appreciate any help available. Thank you.

I had the same problem and saw a post about disabling Norton on my PC. Did so and everything worked flawlessly. Enabled and it works fine (for the moment!)

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