Installing HP Printer software update 3.0 has broken the scanner on my HP PSC 1355 printer.

Installing HP Printer software update 3.0 has broken the scanner on my HP PSC 1355 printer.
After the update, the printer prints correctly, but scanning from the Print and Scan, Preview or Image Capture fails with "Waiting for scanner" followed be "Failed to open a session on the device." Followed by the device disappears form ImageCapture.
I've tried restarting to the computer and printer and plugging it into another USB port - the results are the same. Printer utility hangs too.
Solutions?

did you try this:
Place the item that you want to scan on the scanner glass, or load it into the Automatic Document Feeder (ADF) if your printer has one.
In the Applications folder or from the Dock, click Preview.
From the Preview File menu, select Import from Scanner.
Select your printer from the list. The details of the scan display.
If a 'Software for this device is not installed' message displays after you select your printer, click Install, and then follow the instructions to complete the installation.
Click Show Details to view scan settings and options.
NOTE: Make sure that you select either the Flatbed mode or theDocument Feeder mode, depending on your printer and how you plan to scan.
Change any settings as necessary, and then click Scan.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03967522&cc=us&dlc=en&lc=en &os=4159&product=306898&sw_lang=#N1056

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Just installed the latest Canon printer software update (V 3.2) from the App store. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Printing via Airport.

Just installed the latest Canon printer software update (V 3.2) suggested by the App store in effort to get printer working after OS update. Canon Pixma MX850 will not print. Dialog says job stopped at the server - no pages found. Utilities, print test page works. Attempting to print via Airport from a MacBook Pro. Also from a Mac Pro via ethernet. Both worked before updating to Yosemite. Canon Pro 9000 Mk 2 works via USB. Tried installing driver 10.84 from OS 10.9 as suggested by PAHU; no luck.

The "stopped at server - no pages found" message would suggest an image with the print file that is created by the printer driver on the MacBook Pro. But if the Mac Pro is getting the same message then that is unusual.
To rule out a couple of causes I would try connecting the MacBook Pro directly to the MX850 by USB cable. This action should result in a new printer for the USB connection being created automatically. If not then you may need to manually create it as you won't be able to use the existing printer that exists for the network connection. With the new printer created see if this will let you print without error.
If this USB connected printer also fails with the same message then try a reset of the printing system. Note that this action will also remove the Pro 9000 from Printers & Scanners so you will have to add it and the MX850 again.

I installed the Epson Printer Software Update 2.15 and now I get a rastertoespll crash whenever I try to print

I installed the Epson Printer Software Update that appeared in 'Software Update"' this morning and since then I get an error :
Process:
rastertoescpII [47217]
Path:
/Library/Printers/EPSON/InkjetPrinter2/Filter/rastertoescpII.app/Contents/MacOS/ rastertoescpII
Identifier:
rastertoescpII
Version:
Code Type:
X86-64 (Native)
Parent Process: cupsd [15]
Date/Time:
2013-08-09 11:30:46.469 -0400
OS Version:
Mac OS X 10.6.8 (10K549)
Report Version: 6
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
whenever I try to print anything. I tried repairing permissions and downloaded the update manually from Apple and ran with the same results. I am running OS X 10.6.8 on a 2.53 GHz Intel Core 2 Duo Mac mini and printing to an Epson WorkForce 630

Disconnect all devices from the computer then do the following:
Boot up from your Snow Leopard Install DVD while holding down the "c" key.
Select the language you wish to use, and then choose "Disk Utility" from the menu bar.
Your HD should appear in a panel on the left hand side of the window which opens. Select it and then click on the "repair disk" button in the right hand section of the window.
Once this process has been completed restart your computer and repair permissions directly from Disk Utility.
If Disk Utility is unable to complete the repair, you will need to use a stronger 3rd party utility like DiskWarrior, Techtool PRO (not Deluxe) or Drive Genius.
Reinstall the driver directly from Epson's website. If you are still having problems after the reinstall, you should contact Epson tech support for a solution and/or work-a-round.

How to address HP Printer Software Update 3.0, iTunes 12.0.1 update that sits in the App Store, 'Calculating' for days with no install?

The App Store indicates there is a Software Update that appears to include the HP Printer Software Update 3.0 and iTunes 12.0.1
Unfortunately, the software update fails to install. Instead, it just sits there 'Calculating' for days with no progression on the status bar of the overall update.
The update buttons of both the HP Printer Software Update 3.0 and iTunes 12.0.1 are both greyed out, with no progress bar.
Not sure of what the issue is, there is no warning or error dialog box that appears or any indication of an application that may be interfering with the install.
Any advice?
MacBook Pro (17-inch, Early 2011) 2.3 GHz Core i7, 4GB RAM

Thanks for the suggestion. I wanted to install the individual updates but because I had settings to automatically download and install updates, whenever I opened the App Store, the system would try to download and install, preventing me from canceling the update to execute each application update one at a time.
After changing the settings from automatically downloading and applying updates, followed by a restart. I was able to open the App Store and run each individual update.
Thanks again.

How do I report a bug: HP Printer Software Update 2.7 not compatible with HP C5200 series (C5280)

Hi
I've recently updated my 2011 vintage 22" 3GHz iMac recently bought from Apple themselves to Snow Leopard 10.6.8 and my HP printer/scanner (C5280) has just stopped working - printing half a page and then complaining:
"Communication Error: Unable to send print data ..." blah blah.
It was working fine under 10.6.7 ...
What seems like several months later, I have
1) checked the cable
2) checked the printer (it works on a Windows machine)
3) Downloaded the "latest" drivers from the HP website (dated 2009)
4) Scrubbed the HP software (using HP uninstaller option with Cmd-Cntrl-Opt pressed)
5) Downloaded the "Software Update" version of HP Printer software update 2.7 .....
6) Installed the HP software again (just in case it needed to be in that order)
7) Scrubbed it again
8) RE-downloaded HP Printer Software Update 2.7 via Software Update
and tried printing again ..... still no joy.
My view is that this is a bug.
Is it possible to report such a phenomenon to anyone in Apple / HP who would actually take notice (or, whisper it) care?
Any further suggestions - or perhaps ideas for places to take a restful vacation - gratefully received.
Thanks
DJB

Is your wretched printer the same model? How about the Mac - and your OS.
I have tried to persuade HP that this should be investigated here:
http://h30434.www3.hp.com/t5/Mac-printing-and-scanning/Unable-to-send-print-data -Photosmart-C5280/td-p/434623/page/2
Please do contribute to that discussion too, since I assume that HP will be the organisation to investigate/correct any driver problems.
DJ

Hp printer software update 3.0, now unable to print from preview

I have a mid 2007 iMac with a 2.4 Ghz Intel Core 2 Duo running OS 10.9.5 Build 13F34. I updated the HP Printer Software Update Version 3.0 on Oct 9, 2014. I have a HP Laserjet 3050 All in One printer that has worked flawlessly.
Now when I try to print PDFs or Jpegs from Preview, the "ready light" on the printer flashes a couple of time but nothing prints out. I cannot print from Preview. I cannot print PDFs from Adobe Reader. I can print Jpegs from iPhoto.
I have time machine. How can I go back to the previous HP printer software version and will I mess up my computer by trying to do so?

Yeah, I thought that "update" just updated Apple's printer drivers that it stores on the computer. I didn't know that it actually applied the drivers. At any rate, those are presumably Apple's drivers, not HP's. The printer manufacturer's drivers usually have more functionality than Apple's.
Sorry, I can't tell you where to look for that driver in Time Machine. However, I have another suggestion.
First, power down and unplug the computer for 15 seconds before rebooting. If that doesn't work, then the next question is: Have you ever downloaded and run HP's Mac software for this printer? IF SO, you might try deleting your printer in system preferences, and then adding it back, however, when it's found, do not accept the default AirPrint software but check the dropdown list to see if there's an option for HP software before continuing.
If you've never installed HP's software, then downloading it from HP and running it's installation may resolve your problem.

HP Laserjet 3055 printer "waiting for printer to be available" after HP Printer Software Update 3.0

I have an HP Laserjet 3055 All-in-One Printer. It has been printing just fine from my iMac running OS 10.9.5 (Mavericks) until after the HP Printer Software Update, Version 3.0, that I installed on 1 Oct 2014. Although the 3055 is shown as connected/idle to my iMac via USB, after clicking "PRINT" for a document, the print queue status soon changes from "printing" to "waiting for printer to become available", and the printer never becomes available. I have tried rebooting everything (printer, computer, text software), checking USB cable connections and changing USB ports, deleting and re-adding the 3055 printer (numerous times!) even after resetting the print system, but could there be something inherently wrong with the latest HP driver (version 19.9 for HP Laserjet 3052)? Or is it possible something else is going on? In other words, I have exhausted all the solutions I've found in these and other forums to no avail.
I have tested this printer by connecting it to my MacBook Pro (also running OX 10.9.5) but without having installed the HP Printer Software Update, Version 3.0. (Hadn't gotten around to this update...) The printer works fine, even though the driver has the same version number--19.9 for HP Laserjet 3052. So could the version 19.9 driver in the latest HP Printer Software Update be corrupted? Is there any way to reinstall that driver? Or copy the 19.9 driver from my MacBook Pro and install it on the iMac? HP only refers to the Apple Software Update process for Mavericks compatible drivers for this printer. Can I manually uninstall the HP driver for the Laserjet 3055 from my iMac and then have the iMac download the driver again in the process of re-setting up the 3055? Any suggestions appreciated.

Many thanks for your suggestions. After creating a bootable back-up, I tried the first suggestion--downloading and re-installing the HP printer driver update kit for which you kindly provided the link--but to no avail. Before downloading the driver update kit, I "reset the printing system", clearing all the installed printers, queues, etc. After re-installing the HP printer drivers, I went to System Preferences>Printers & Scanners to once again add the HP LaserJet 3055 only to discover it was already listed as installed! This I find baffling, to say then least. I tried printing and again got the "waiting for printer to be available" message. I subsequently tried deleting and re-adding the printer, going through the printing system reset again, but still no-go.
I also tried another approach to adding the printer which perhaps will shed some light on the problem. After clicking on the "+" button to add the printer, I select the "HP LaserJet 3055" which shows up as available via USB. Then, instead of using the "HP LaserJet 3052" driver that automatically appears in the "Use" [choose a driver] field, I chose "Auto Select" to see what happens. As the computer processes this request, the status message changes from "Gathering printer information..." to "Waiting for printer to become available..." And, of course, it never becomes available. This strikes me as odd, that the printer set-up system "sees" the printer accurately enough to list it as available to add but can't find it with the "Auto Select" approach to getting the appropriate driver. Of course, when I simply go with the "Use HP LaserJet 3052" driver option that, naturally enough, is the one automatically suggested by the printer set-up system, the printer is "successfully" added. I say "successfully" in quotes because it never becomes "available" to print something.
Before I try your second suggestion--downloading and re-installing the 10.9.5 combo update--I wonder if it's possible that the printing system reset process is "broken". It's as though the reset fails to clear the printer queue, making it appear that there is a pending printing job that the system is waiting to be finished. Also, as noted above, I reset the printing system prior to re-installing the HP printer driver update kit and then, after installation, the HP LaserJet 3055 magically had already been added. This makes me wonder if the printer wasn't properly "cleared" from whatever makes up the printer System Preference process during the reset.
Any other thoughts?

Epson printer software update 2.11 crashing my computer!

Hi there
Thanks in advance for the help. I have been trying for a few days to download and install the latest software update called "epson printer software update 2.11"
It will not finish installing and ends up crashing my computer. I have OS 10.7.4.
Additionally my Epson Stylus NX420 will not print from my computer. I get an unknown error message. The printer does work however. I can make copies and scan. The Network diagnostics from the printer states that there are no issues.
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I had the same problem and after untold hours working with Apple & Epson we got to the problem with the Apple software update 2.14. I was told I had to decide if I wanted my 9900 to work or my office printer (Workforce 610) to work. I was incredulous that I would be forced to make this choice but of course chose to get my 9900 back up and running. This fix was given to me 3 weeks ago tomorrow and we still no resolution from Apple / Epson? Are you kidding me? I am considering throwing my Epson 610 in the trash and buying another brand of office printer so I will have no conflict with my 9900. Seems like a pretty stupid solution I must admit.
I called Epson back again on Friday and got a horrible run-around. The guy from the Pro Graphics group (techs for the professional series printers) insisited I needed to talk to the consumer printers group. Once I got to them it was clear they had no clue about this issue. I left the phone totally frustrated and angry. I ended up emailing a very capable guy from the Pro Graphics group I had worked with 3 weeks ago and he was nice enough to reply. The answer however was there is still no fix to the Apple update. At t his point I am not sure how to know if the update has been fixed. The message I get from Epson is just keep checking back. The problem is that it seems few at Epson are aware of the problem so you have to go through a long explanation only to hope you find someone that is aware.
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Epson printer software update 2.14 killed my printer

On Mac OS X 10.7.5 - after epson printer software update 2.14 my 9890 started printing images "smeared" out of register across the page.
Over an hour with Epson tech ended with trashing the /Library/Printers/EPSON folder and downgrading to the previous driver. This fixed the 9890 but left my R1900 disabled. R1900 software is no longer available as a stand-alone install - only through Sofware Update. But that will kill my 9890.
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Apple, where's the fix?

I had the same problem and after untold hours working with Apple & Epson we got to the problem with the Apple software update 2.14. I was told I had to decide if I wanted my 9900 to work or my office printer (Workforce 610) to work. I was incredulous that I would be forced to make this choice but of course chose to get my 9900 back up and running. This fix was given to me 3 weeks ago tomorrow and we still no resolution from Apple / Epson? Are you kidding me? I am considering throwing my Epson 610 in the trash and buying another brand of office printer so I will have no conflict with my 9900. Seems like a pretty stupid solution I must admit.
I called Epson back again on Friday and got a horrible run-around. The guy from the Pro Graphics group (techs for the professional series printers) insisited I needed to talk to the consumer printers group. Once I got to them it was clear they had no clue about this issue. I left the phone totally frustrated and angry. I ended up emailing a very capable guy from the Pro Graphics group I had worked with 3 weeks ago and he was nice enough to reply. The answer however was there is still no fix to the Apple update. At t his point I am not sure how to know if the update has been fixed. The message I get from Epson is just keep checking back. The problem is that it seems few at Epson are aware of the problem so you have to go through a long explanation only to hope you find someone that is aware.
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Have reformatted my Imac using original discs (installed leopard (10.5)) tried to do the software update but it cant download the itunes update and when it gets to the configure update screen after restart for main update, it just gets stuck. HELP!

have reformatted my Imac using original discs (installed leopard (10.5)) tried to do the software update but it cant download the itunes update and when it gets to the configure update screen after restart for main update, it just gets stuck. HELP!
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If you erased your hard drive, you'll need to reinstll OS X 10.6 Snow Leopard to access the App store. You won't have to pay for OS X 10.7 Lion again. Did you try booting to the recovery partition by holding the command and r keys down? If that's still there, you can reinstall OS X 10.7 from there.
If you're looking to install the current iTunes, you need OS X 10.6.8 at a minimum.
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A few days ago, my HP printer software updated automatically, everything seemed fine (Mac is running Maverick, my laptop is Snow Leopard). Out of the blue yesterday, my printer stopped printing (neither Mac can connect), I have tried everything.

A few days ago, my HP printer software updated automatically, everything seemed fine (Mac is running Maverick, my laptop is Snow Leopard). Out of the blue yesterday, my printer stopped printing (neither Mac can connect), I have tried everything. Both the suggestion from HP and Apple, it's making me crazy I've spent most of time trying to fix it.

You tried exactly what ?
I most of the time would start with the same Apple Printer Support page tech articles
OS X Mountain Lion and OS X Lion systems will have the necessary printing software already installed, or will automatically download and install software when the printer is connected or configured. Do not install software that came with the printer as it may be out of date, and do not connect the printer to your Mac yet. Follow the instructions that came with the printer to unpack, install ink or toner, and insert paper. Finally, use the instructions in this article to connect the printer to your Mac.
Make sure the printer model is listed in Printer and scanner software, which is a comprehensive list of all printer models that have compatible software for OS X Mountain Lion and OS X Lion.
How to add a printer
Start a print job on the Mac and manage its options
Generate and manage PDFs
Manage the printer queue and printer dock icon
Share the printer queue
Mac OS Printing/Fax (any version), OS X Lion, OS X Mountain Lion
http://www.apple.com/support/osx/
printing in OS X Mountain Lion
http://support.apple.com/kb/HT4670
Try to delete the print queue under Print & Fax / Print & Scan then manually add a print queue.
Steps here: http://bit.ly/TdUuHL
If it doesn't work, reset the printing system:
http://support.apple.com/kb/HT1341
then add another print queue manually.

How do I remove Epson Printer Software Update 2.15.1?

I have two Epson Perfection 1670 Scanners. Epson Printer Software Update 2.15.1 installed today on my new MBP, and both scanners immediately stopped working. A hard reboot does not solve the problem. I had the same trouble on two other Macs running OS X 10.7 after similar software updates. The scanners still work on computers without the software updates, and on computers [including a G4 iMac] with earlier versions of OS X.
The symptom is this: I try to import a scan from Preview, and the scanner light starts, but the motor stalls at the start of a scan, and I receive the message 'Scanner is warming up', and then nothing more happens. If I try re-starting the scan, I have a message telling me that the scanner reported an error.
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I was told by Epson:
If you have a Time Machine setup and a restore point saved for your computer that is earlier than the day you performed the update, Time Machine should take care of the problem. It is meant to restore your computer to the way it was at the time of the restore point. If you have any more detailed questions about time machine, I would suggest contacting Apple support.
Another option is to install an older version of the ICA driver. If you would rather do this, reply to this message and let us know so that and we can have the file uploaded and then send you a link to download it.
I opted for the second solution (the previous ICA driver) and they sent "ICA v530". This too didn't work.
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To find the driver:
go to Library -> Image Capture -> Devices. Go to file name EPSON Scanner. THIS is the driver.
"Get Info" will tell you what version you have.
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Hope this helps.

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I am having exactly the same problem as well.. has anybody managed to solve this yet? I have uploaded Snow Leopard - try to connect to Software Update - the menu bar scans a little then stops and then an error saying 'Not connected to the internet'' but the connection is working fine!!
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What did you download and from where? Most downloads go to your Home/User/Downloads folder unless you've specified a different location in your browser.
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Hello jfgodfrey,
Welcome to the HP Support Forums!
It seems that your printer will not allow an update to be installed. In order to look into this for you / see if the update is available any other way, I have a few questions.
What is the Operating System of computer you use, Windows or Mac?
What is the model of printer?
How is the printer connected to the computer, USB, Ethernet or Wireless?
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Installing HP Printer software update 3.0 has broken the scanner on my HP PSC 1355 printer.

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