Installing Illustrator CC and Photoshop

I have bought single membership for Illustrator CC and Photoshop. The app shows up tp date, but cannot install? How does this work?
Please help!

http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html

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Can i install Illustrator CC with Photoshop CS6 and Indesign CS5.5 or can i have some problems of compability? I use Windows 7. Thank u...

Can i install Illustrator CC with Photoshop CS6 and Indesign CS5.5 or can i have some problems of compability? I use Windows 7. Thank u...

Generally this should work, but of course there may be occasional compatibility issues across the different programs and their different versions.
Mylenium

Upgrading from Illustrator cc and photoshop cc to cs6

My current plan gives me access to Illustrator CC and photoshop CC but my classes use Illustrator CS6 and Photoshop CS6?
Is it possible to change to a student plan that has AI CS6 and Photoshop CS6?

franklymac, Ray,
Apologizing for the late answer.
I see no apparent access either, but the general option of using CS6 for all CC users seems to be invisible, too.
You may try to look/ask in this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or try Customer Care (tick I Still Need Help and hope for an agent available for a chat),
http://helpx.adobe.com/contact.html?product=illustrator&topic=downloading-installing-and-s etting-up
I will also ask forum staff to look into it.

I have installed Illustrator CCloud and uninstalled, and reinstalled, it just bounces on the dock and does not open (do I need to Uninstall CS5) Thanx

I have installed Illustrator CCloud and uninstalled, and reinstalled, it just bounces on the dock and does not open (do I need to Uninstall CS5) Thanx

I have the Creative suite 6 premium teacher edition installed on a mac and I want to install Premiere Pro and Photoshop ONLY on a separate macbook. How do i do this?

I have the Creative suite 6 premium teacher edition installed on a mac and I want to install Premiere Pro and Photoshop ONLY on a separate macbook. How do i do this?

Get the CS6 installation file and when you run it on the separate machine choose to install only the programs you wish it to have.
CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html

Tried to install Illustrator CC and after 98% installation it said "failed" to install. Why?

Tried to install Illustrator CC and after 98% installation it said "failed" to install. Why?

The message I got was, 'Download error. Press retry to try again or contact customer support.(49).'

Can i install CS3 Indesign and Photoshop on mac OSX10.8.4?

Can i install CS3 Indesign and Photoshop on mac OSX10.8.4? Or do I have to update and can I purchase updates from Adobe? If I can, how much are they?

Yes, should be no problem.
According to the box that came with my copy of CS3 the requirements are "PowerPC G4 or G5 or multicore Intel processor, Mac OSX 10.4.8 or above.
I loaded it onto my new Mac running Mountain Lion with no problems at all and it runs perfectly. InDesign used to crash occasionally under Tiger but has never crashed under Mountain Lion.

What is going on with the quick keys in CC? Illustrator, InDesign and Photoshop?

What is going on with the quick keys in CC? Illustrator, InDesign and Photoshop? The delete key only works when it wants to as well? We (Co-Workers) all use our shortcut keys A LOT and these will sometimes work and sometimes don't work. It only started when we downloaded the new CC. What's going on??

The Arial Font works on the MacBook Pro, but it is not listed on the iMac.
By not listed, do you mean it doesn't show up in the font lists of apps you're using, or it literally isn't on the hard drive?
Look in the /Library/Fonts/ folder. That's the Library from the root of the drive, not in the System folder or your user account. Is Arial.ttf actually missing?

Can anyone tell me if you can back save from CS6 to CS5 Illustrator, Indesign and Photoshop OK?

Can anyone tell me if you can back save from CS6 to CS5 Illustrator, Indesign and Photoshop OK? Want to upgrade to CS6 but must I must still remain compatible with work. They are using CS5.

To clarify your answer for Illustrator. The option is not in the "Save As" dialog box.
The correct answer is
Open you CS6 Illustrator file.
File>Save As
The Save As dialog box opens
Type your file name (DIFFERENT THAN ORIGINAL PLEASE!) and the Save as Type is still going to be Adobe Illustrator (*.AI) **This is where the above instructions threw me, as the Save as type drop down does not list anything about versions to save fo)
Click Save
Once you click Save, the Illustrator Options dialog box will come up. The first option is titled Version and has a drop down menu. Select the version of illustrator you want to save your file as here, then click ok.
Your done.
I strongly suggest you give this file a different name than your original CS6 Illustrator version as you may lose some parts of your design in the conversion.
Hope this helps. Enjoy!

Reinstalling Illustrator cs6 and Photoshop cs5 to another computer

Hi, I upgraded my old imac to a new one. I bought a new Mac and i failed to uninstall the Photoshop cs5 and illustrator cs6 from my old imac. While am installing the software to my new imac, the screen prompted that i already installed the software and i need to uninstall it to the previous computer in order to reinstall it to a new one, however i already delete all the files from my oldmac and failed to uninstall it. I contacted their 800 number but failed to connect and i tried to chat with Adobe and an error accured. I am from Philipppines, is there another number to call to?
Your help will be appreciated.
Thanks in advance.
Ryan

Hi Ryan,
You must be getting the error as "Too many activations". It is always advised to deactivate the software before uninstalling any Adobe product.
However, you need to contact Adobe Support to have the activation count to be reset. Below are the contact details for Asia Pacific:
http://www.adobe.com/au/support/techsupport/contact.html
If they are offline, then try to contact over chat on a different browser since you faced some issue previously to connect to chat.
Regards,
Jairaj

Unable to resolve Error Code 16 for Illustrator CC and Photoshop CC on Windows 7 Professional

I am running adobe CC on windows 7 professional. Illustrator and Photoshop were both running just fine until about 2 weeks ago. I uninstalled and installed illustrator and photoshop, when that did not work I tried uninstalling and installing Adobe CC - this still did not work. I followed the steps outlined by Adobe on this page: Configuration error 16 | CC, CS. I also tried restoring a backed up version of adobe illustrator. I still have not had any luck resolving the issue. Any solutions?

We can't know. You have not provided exact system information or details like what the prefs for hardware acceleration look like, what color profiles are used, what peripherals and so on. From simple graphics issues to a flaky driver for a tablet this could be anything.
Mylenium

Can only draw circle and square in Illustrator CS5 and Photoshop CS5

I am experiencing a strange bug that seems to be affecting both Photoshop CS5 and Illustrator CS5. In Illustrator, when I try to draw a rectangle or ellipse I can only draw circles and squares. Also I can't change the color of selected objects. When I try to change its fill nothing happens. I can also only drag objects on the 0, 45 and 90 degree angles. Also I can no longer select off an object by clicking on the artboard. When I click on the artboard nothing happens.
Similarly in Photoshop I can only draw straight lines using the brush tool. The marquee tool is also not functioning properly. When I try to use the marquee tool the marching ants form a square but when I release the mouse it selects a rectangular portion. Strangely if I use the marquee tool and make selection I can press the shift key and add to it but this second selection's marching ants are not square but are properly rectangular.
Since the problem seems to be affecting both Illustrator and Photoshop I'm thinking it's probably some kind of system conflict or perhaps an application running in the background is affecting it. Also if I restart my mac the problem goes away. Unfortunately the problem eventually returns.
Anyway I'm pretty sure most of the suggested fixes involve systematically going through all the programs running in the background and trying to determine which if any might be affecting Illustrator and Photoshop but I just thought I'd post something in case someone else had the problem or knew of any fixes.
I'm running CS5 on a MBP.
Thanks!

Ok I figured out the problem. It was another application called teleport which lets you control 2 macs with one mouse. It requires a hot key and in my case that was the shift key. Even though it was running it was still affecting me. Had to quit it and restart. If you're having a similar problem I'd check to see you're not running any other applications that can be activated with a hot key.

Where can I download Illustrator CS6 and Photoshop CS6

I am a Creative Cloud member and I can't find an online link to get Illustrator and Photoshop CS6.
I am on a Mac OSX 10.6.8, unfortunately I can't run CC programs all the time.
My illustrator crashed and I need to reinstall both CS6 programs.
Thank you,
Cindy

John,
Thanks, but I found those directions but the link on that page doesn't take you to a application listing like shown. If you are able to link to the page that is shown under the header "Download previous versions" please post that link.
I actually went to a Adobe Chat representative, did not help.
Okay, after another hour of trying to resolve issues I have found some links that could help someone locate older versions. Not sure if it will resolve my problem but links may help someone that couldn't seem to locate them online.
http://www.adobe.com/creativecloud/desktop.html
http://www.adobe.com/downloads/other-downloads.html
http://www.adobe.com/downloads/updates.html
http://www.adobe.com/support/downloads/product.jsp?product=27&platform=Macintosh
Cindy

Is Indesign CS4 compatible with Illustrator CS2 and Photoshop CS2?

We are a small business and have been working in the CS2 suite forever. We had someone do some work for us in Indesign CS4 and are looking to upgrade to that version so we can work with these files as changes happen. If we upgrade to Indesign CS4 will it still be compatible with the rest of my CS2 programs (Illustrator and Photoshop). Placing files and such. Thanks in advance, I know I am way behind here but it is what is cost effective for now.

Adobe only sells InDesign CC (by subscription) or InDesign CS6. You might find boxed legal copies of CS5 or 5.5 from a vendor like Amazon.
You should be very wary of buying older Adobe software on the Internet or eBay. Many copies don't have a legal license and may cause you problems in the future. Caveat emptor.

Re-install Premier elements and Photoshop 11 on previously purchased order no AD002791065NZ. serial

I need to re-install my previously purchased Adobe Premier elements 11 and Photoshop 11 as there was a problem and was intructed to uninstall and re-install. ]
My order no for these products is AD002791065 NZ- Serial numbers - [removed by moderator]
Hope you can help. I am getting frustated.
Thanks
Annabelle Thompson

Hello
Thank you very much for your help. I am still trying to fix my error. Will try your suggestion and let you know.
Anna Tee

Installing Illustrator CC and Photoshop

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