INSTALLING IN DESIGN - installation failed

Hello,
I'm trying to install the In Design, but the installation failed. Appears this message:
THE INSTALLATION FAILED.
UNABLE TO EXTRACT TO TEMP DIRECTORY. PLEASE CONTACT CUSTOMER SUPPORT (EX11)
Please tell me something about this matter,
Best regards,
Filipa

I've moved your question to the Downloading, Installing and Setting Up forum where there are members of Adobe staff monitoring this sort of question, but I suspect this is a problem with not having write permission on the folder.

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    [Contents of]  Adobe Creative Cloud Cleaner Tool .txt
    [Fri Jul 11 22:50:30 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:11 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
    [Mon Aug 04 22:58:11 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:11 2014] Win OS Version: 6.2
    [Mon Aug 04 22:58:11 2014] Cleaner Tool version                              : 2.0.0.0
    [Mon Aug 04 22:58:11 2014] Cleanup source directory     : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
    [Mon Aug 04 22:58:11 2014] [AdobeProgramFiles]                            : C:\Program Files (x86)\Adobe
    [Mon Aug 04 22:58:11 2014] [AdobeProgramFiles_x64]  : C:\Program Files\Adobe
    [Mon Aug 04 22:58:11 2014] [AdobeCommon]                                    : C:\Program Files (x86)\Common Files\Adobe
    [Mon Aug 04 22:58:11 2014] [AdobeCommon_x64]                          : C:\Program Files\Common Files\Adobe
    [Mon Aug 04 22:58:11 2014] [UserRoamingAppData]                       : C:\Users\Kaylene\AppData\Roaming
    [Mon Aug 04 22:58:11 2014] [UserLocalAppData]                               : C:\Users\Kaylene\AppData\Local
    [Mon Aug 04 22:58:11 2014] [StartMenu]                                                              : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    [Mon Aug 04 22:58:11 2014] [System32Folder]                                   : C:\WINDOWS\system32
    [Mon Aug 04 22:58:11 2014] [SharedApplicationData]      : C:\ProgramData
    [Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:32 2014] *=*=*=*=*=*=*=*=* :: Start Session :: *=*=*=*=*=*=*=*=*=*
    [Mon Aug 04 22:58:32 2014] ---------------------------------------------------------
    [Mon Aug 04 22:58:32 2014] Win OS Version: 6.2
    [Mon Aug 04 22:58:32 2014] Cleaner Tool version                              : 2.0.0.0
    [Mon Aug 04 22:58:32 2014] Cleanup source directory     : C:\Program Files (x86)\Common Files\Adobe\AdobeCreativeCloudCleanerTool
    [Mon Aug 04 22:58:32 2014] [AdobeProgramFiles]                            : C:\Program Files (x86)\Adobe
    [Mon Aug 04 22:58:32 2014] [AdobeProgramFiles_x64]  : C:\Program Files\Adobe
    [Mon Aug 04 22:58:32 2014] [AdobeCommon]                                    : C:\Program Files (x86)\Common Files\Adobe
    [Mon Aug 04 22:58:32 2014] [AdobeCommon_x64]                          : C:\Program Files\Common Files\Adobe
    [Mon Aug 04 22:58:32 2014] [UserRoamingAppData]                       : C:\Users\Kaylene\AppData\Roaming
    [Mon Aug 04 22:58:32 2014] [UserLocalAppData]                               : C:\Users\Kaylene\AppData\Local
    [Mon Aug 04 22:58:32 2014] [StartMenu]                                                              : C:\ProgramData\Microsoft\Windows\Start Menu\Programs
    [Mon Aug 04 22:58:32 2014] [System32Folder]                                   : C:\WINDOWS\system32
    [Mon Aug 04 22:58:32 2014] [SharedApplicationData]      : C:\ProgramData
    [Mon Aug 04 22:58:45 2014] Language selected: English
    [Mon Aug 04 22:58:45 2014] Displaying the Adobe End User License Agreement
    Gen_WWCombined-en_US-20121017_1230
    [Mon Aug 04 22:58:45 2014] Please enter (y) for Yes or (n) for No. ... >>
    [Mon Aug 04 22:59:12 2014] Choose from one of the following options to clean up :
    [Mon Aug 04 22:59:12 2014] 1. All
    [Mon Aug 04 22:59:12 2014] 2. Adobe Flash Player 10.2
    [Mon Aug 04 22:59:12 2014] 3. Creative Cloud 2014 , Creative Cloud & CS6 Products
    [Mon Aug 04 22:59:12 2014] 4. Creative Cloud 2014 only
    [Mon Aug 04 22:59:12 2014] 5. Creative Cloud only
    [Mon Aug 04 22:59:12 2014] 6. CS6 only
    [Mon Aug 04 22:59:12 2014] 7. CS5-CS5.5-CS6
    [Mon Aug 04 22:59:12 2014] 8. CS5-CS5.5
    [Mon Aug 04 22:59:12 2014] 9. CS3, CS4
    [Mon Aug 04 22:59:12 2014] 10. Adobe Id credentials
    [Mon Aug 04 22:59:12 2014] 11. Quit
    [Mon Aug 04 22:59:12 2014] Choice :>
    [Mon Aug 04 22:59:32 2014] User selected: CS5-CS5.5
    [Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\pdb.db"
    [Mon Aug 04 22:59:32 2014] Executed the command : call copy /Y "C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db" "C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932\Media_db.db"
    [Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Mon Aug 04 22:59:32 2014] List of products installed on this machine
    [Mon Aug 04 22:59:32 2014] Listing products for cleanup:
    [Mon Aug 04 22:59:32 2014] Please enter the option number of the product you wish to remove; enter (q) to quit ... >>
    [Mon Aug 04 22:59:50 2014] response 1
    [Mon Aug 04 22:59:50 2014] Are you sure you want to clean all the listed products and associated files?
    [Mon Aug 04 22:59:50 2014] Type (y) to confirm and remove or (n) to quit ... >>
    [Mon Aug 04 22:59:55 2014] Please wait for Adobe Creative Cloud Cleaner Tool to finish........
    [Mon Aug 04 22:59:55 2014] User selected: 'Clean All'
    [Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Start removing product : ALL *-*-*-*-*-*-*
    [Mon Aug 04 22:59:55 2014] *-*-*-*-*-*-* Finished removing product : ALL *-*-*-*-*-*-*
    [Mon Aug 04 22:59:55 2014] Action : Created the C:\Program Files (x86)\Common Files\Adobe\backup20140804T225932 folder as backup of PDB and MediaDB for this session.
    [Mon Aug 04 22:59:55 2014] LOG FILE SAVED TO: C:\Users\Kaylene\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log
    [Mon Aug 04 22:59:55 2014] Adobe Creative Cloud Cleaner Tool completed successfully
    [Mon Aug 04 22:59:55 2014]
    [Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\pdb.db
    [Mon Aug 04 22:59:32 2014] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db
    [Mon Aug 04 22:59:55 2014] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*
    [Mon Aug 04 22:59:55 2014] ---------------------------------------------------------
    [Mon Aug 04 22:59:55 2014] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*
    [Mon Aug 04 22:59:55 2014] ---------------------------------------------------------

    \Users\[user name]\AppData\Local\Temp\ PDApp .log  file contents  (Here it is, not sure what to do with it, do you?)...
    8/4/2014 22:47:03 [INFO] Setup - Build Version - 2.0.242.0
    8/4/2014 22:47:03 [INFO] Setup - Logging Level verbosity Set  to 4
    8/4/2014 22:47:03 [INFO] Setup - Start Adobe Setup
    8/4/2014 22:47:03 [INFO] Setup - TimeLog: Bootstrapper Start
    8/4/2014 22:47:03 [INFO] Setup - TimeLog: Start initial checks
    8/4/2014 22:47:04 [INFO] Setup - Dictionary Path: E:\Adobe CS5_5\resources\Dictionary\en_US\stringTable.zdct
    8/4/2014 22:47:06 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\resources\setup.xml
    8/4/2014 22:47:07 [INFO] PIM - XML is valid
    8/4/2014 22:47:07 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:07 [INFO] Setup - Found 3 packages in setup manifest
    8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
    8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set  to 4
    8/4/2014 22:47:07 [INFO] Utilities - Folder does not exist
    8/4/2014 22:47:07 [INFO] PIM - Build Version - 2.0.242.0
    8/4/2014 22:47:07 [INFO] PIM - Logging Level verbosity Set  to 4
    8/4/2014 22:47:07 [INFO] PIM - CREATE PIM Instance ...
    8/4/2014 22:47:08 [INFO] Utilities - File does not exist
    8/4/2014 22:47:08 [INFO] Utilities - File does not exist
    8/4/2014 22:47:08 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
    8/4/2014 22:47:09 [INFO] PIM - SUCCESS Created Tables.
    8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
    8/4/2014 22:47:09 [INFO] PIM - Updater Inventory location:E:\Adobe CS5_5\resources\updaterinventory.dll
    8/4/2014 22:47:09 [INFO] PIM - trying to createOrUpdatePIMDbSchema.
    8/4/2014 22:47:09 [INFO] PIM - Current db schema version on machine 1.
    8/4/2014 22:47:09 [INFO] PIM - Current db schema version to install 1.
    8/4/2014 22:47:09 [INFO] PIM - PIM DB Schema is up to date. Current schema version is 1.
    8/4/2014 22:47:09 [INFO] PIM - PIM Database is Up To Date.
    8/4/2014 22:47:09 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
    8/4/2014 22:47:09 [INFO] PIM - XML is valid
    8/4/2014 22:47:09 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id E09D47A9-4501-43C1-A50B-E264DB5E498D is a old Package, new is installed on the system. Size required: 924792
    8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:10 [INFO] PIM - XML is valid
    8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id CC1D48BA-E659-42D4-9511-F208F19C3EDC is a old Package, new is installed on the system. Size required: 2335009
    8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:10 [INFO] PIM - XML is valid
    8/4/2014 22:47:10 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:10 [INFO] PIM - PackageCheck: Package id 4F576A64-1680-4E79-B4A2-CFAC1A841C06 is a old Package, new is installed on the system. Size required: 3525373
    8/4/2014 22:47:10 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - XML is valid
    8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Package id D2E20EE6-5E36-40A4-8CB2-EC0C2E0B6912 is a old Package, new is installed on the system. Size required: 6359429
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CEF79D2D-B768-4000-890A-749307FC1A88 found in ACF. Size required: 2716397
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id CF544A33-B3C5-41EB-9A35-FF71EF87BD9D found in ACF. Size required: 237125
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id E4D5C1B1-86EE-4912-BC83-DCF49C6DA758 found in ACF. Size required: 5275810
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id 678DA613-34E3-4532-B6D4-E2C1D3D44A22 found in ACF. Size required: 6006309
    8/4/2014 22:47:11 [INFO] PIM - PackageCheck: Extra Package id EC6B3460-5E27-4FD6-80F5-1EA03E45A6DA found in ACF. Size required: 5110
    8/4/2014 22:47:11 [INFO] PIM - pim_haveEnoughDiskSpaceToInstallPackages reqSize ... 30123889
    8/4/2014 22:47:11 [INFO] Setup - TimeLog: End initial checks
    8/4/2014 22:47:11 [INFO] Setup - TimeLog: Begin Installing
    8/4/2014 22:47:11 [INFO] Setup - Start Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx
    8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\core\PDApp.pimx
    8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\core\PDApp.pimx
    8/4/2014 22:47:11 [INFO] PIM - XML is valid
    8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/core/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/core/
    8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:11 [INFO] Setup - Finished Installing core package - E:\Adobe CS5_5\packages\core\PDApp.pimx, Return status: 0
    8/4/2014 22:47:11 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:11 [INFO] PIM - XML is valid
    8/4/2014 22:47:11 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:11 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/UWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/UWA/
    8/4/2014 22:47:11 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\UWA\UWA.pimx
    8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - XML is valid
    8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DWA/
    8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:12 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\DWA\DWA.pimx
    8/4/2014 22:47:12 [INFO] Setup - Start Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - START installPackage at file E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - Trying to access xml at path:E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:12 [INFO] PIM - XML is valid
    8/4/2014 22:47:12 [WARN] PIM - Failed to find Node
    8/4/2014 22:47:12 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/LWA/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/LWA/
    8/4/2014 22:47:12 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:14 [INFO] Setup - Finished Installing package - E:\Adobe CS5_5\packages\LWA\LWA.pimx
    8/4/2014 22:47:14 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P7/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P7/
    8/4/2014 22:47:14 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/D6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/D6/
    8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:16 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/DECore/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/DECore/
    8/4/2014 22:47:16 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:17 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/P6/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/P6/
    8/4/2014 22:47:17 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:19 [INFO] PIM - srcPath :C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\/IPC/ destPath :C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp/IPC/
    8/4/2014 22:47:19 [INFO] PIM - Function :copyPrimitive
    8/4/2014 22:47:19 [INFO] Utilities - File does not exist
    8/4/2014 22:47:20 [INFO] Setup - TimeLog: End Installing. Now launching PDApp
    8/4/2014 22:47:21 [FATAL] Setup - Adobe Application Manager executable does not exist at the location: C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp\core\PDApp.exe
    8/4/2014 22:47:21 [FATAL] Setup - Unable to launch PDApp. File missing
    8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
    8/4/2014 22:57:44 [INFO] PIM - PIMSqlite closeDB status 0
    8/4/2014 22:57:44 [INFO] PIM - FREE PIM Instance ...
    8/4/2014 22:57:44 [INFO] Setup - cleanUSF: Deleting Path C:\Users\Kaylene\AppData\Local\Adobe\OOBE\PDApp
    8/4/2014 22:57:44 [INFO] Setup - Setting current directory to C:\Users\Kaylene\AppData\Local\Adobe\OOBE
    8/4/2014 22:57:44 [ERROR] Setup - Error in deleting folder C:\Users\Kaylene\AppData\Local\Adobe. Error Code:145
    8/4/2014 22:57:44 [INFO] Setup - End Adobe Setup. Exit code: 1

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    I am trying to install CS6 Design and Web Premium trial and it fails with error code 20

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    This occured while installing CS6 design premium suite for terachers/students in MAC OSX 10.8.4. Downloaded Adobe support adivsor but did not report any problems. I have NO OTHER Adobe products presently installed. What next?

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    >
          Re: CS6 design premium installer failed to initialize
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    <http://forums.adobe.com/message/5656970#5656970

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