Installing InDesign CS4 upgrade from Pagemaker 7.0

I have purchased InDesign CS4 upgrade from Pagemaker 7.0.  I have also purchased a new computer on which I have installed it. When I run
CS4 it offers me a trial version or enter a serial number.  I entered my PM7 serial number but that doesn't work.  Do I need to
have PM7 installed before I install CS4 for this to all work?  If so, do I now need to uninstall CS4, install PM7, reinstall CS4 and then uninstall PM7 after it all works??  When I've used an upgrade before it hasn't need the actual files to be on the PC just the serial number.  Running Windows XP Professional. Adobe support didn't help at all!!

I think you may need to call customer service. There have been a number of reports of trouble installing the PM to ID upgrades, often due to odd serial numbers carried forward from earlier PM installations.
That said, I think the first time you are asked for a serial number it is probably the number of the CS4 upgrade that you need (since the other option is as a trial). Presumably you have that number becasue you paid for the license. After that I would expect the installer to look for PM or ask for the disk or serial number. Having the PM disk will probably help.

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    This message was sent to: [email protected]
    To post a reply to the thread message, either reply to this email or visit the message page:
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    --end--
    David Chartrand
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