Installing instant ink cartridge

I signed up for instant ink. My old cartridge numer is 61. They sent 61/301. I know they warn it is bigger but I definitely cannot get the black cartridge in. I wiggled the color one in and it may be in enough. Help!
SOLVED it Myself. After staring at the open printer I noticed that the right side's opening was bigger. Slid the printer cartridge holder to the right & voila! there was room to install them. Message now reads SUCCESFULLY INSTALLED INSTANT INK.
Instant did not apply to my installation!!

Solution Five of the document here suggests changing the cartridge that is the issue if the other steps (that you have already done) fail. If you have a fresh Instant Ink cartridge available I would suggest changing the cartridge, if not I would suggest you contact HP support.
Bob Headrick, HP Expert
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First Instant Ink Cartridge Replacement Indication: Replace one or all cartridges ??

After receiving cartridge shipment: Wshen I get the First Instant Ink Cartridge Replacement Indication: Do I Replace one or all cartridges ?? Or do I expect to get a separate cartridge replacement notification for each color when the originls expire?
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Hello schrec,
Welcome to the HP Support Forums!
I see you have some questions regarding Instant Ink, I would like to do my best to answer them for you. You will get separate notifications for each cartridge.
Once you install the first Instant Ink cartridges, the account is now active. There fore, it is best to install both inks into the printer. To store your opened cartridges, this guide should proved the best means of doing so.
Storing Opened Cartridges and Printheads<---
If you have more questions, I will be only a post away.
JERENDS
I work on behalf of HP
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How do i install the ink cartridges in photosmart 7520

how do i install the ink cartridges in photosmart 7520

Hi,
Please check from page #42 of the following manual:
http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c03456524/c03456524.pdf
Hope this helps.
BH
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"Install new ink cartridges to continue." Error

After just installing new ink cartridges, my HP Photosmart C6180 All-in-One has the audacity, the gall, and the nerve to tell me that I need to "Install new ink cartridges to continue."! Now why, oh why, in the Wild World of Wonka, would my printer do that? Doth mine eyes deceive me, or does my printer hate me? I can imagine no other reason why it would do this. Perhaps I am overreacting, but I feel genuinely insulted: I didn't have the ink cartridges refilled like some people do, and I bought all-new ink cartridges.

Hi, lmichael14!
So that the Community can help you better, we will need to know exactly which model of printer you're using.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!

Instant ink cartridge does not work how do I return it

I purchased the instant ink program with my printer. Today I put them in the printer. I get a message "the following ink cartridge must be replaced". So I shut everything down, removed both cartridges and unplugged the printer. I then plugged it back in, turned it on and reinserted the cartridges. Still got the same message. I called customer service and tried to get help from a smart aleck little girl who spent most of the time trying to convince me I was stupid. She took me thru all the diagnostic steps of offf/on/out/in/out/in/out/in/off/on/unplugg/clean with qtips/plug in/turn back on, insert cartridges again and VIOLA STILL DOES NOT WORK. After two calls of approximately 35 minutes I was told that I cannot get a replacement cartridge until she approves it (don't know who she is). Asked her how do I get approval because I really need ink and this is my brand new experience with HP. She continued to browbeat me and tell me over and over again that they do not approve replacement cartridges without approval. I asked how do I buy a cartridge and get out of the program because I do not want to get approval from anyone to be able to purchase anything. She told me over and over she did not recommend that. It is a good program - HA says her. All I want to do is use my printer and I have spent all afternoon on this &%&$. I just need info on how to get out of this program, I am exhausted.

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Where do I install the ink cartridges

I can't find where to install the ink cartridges

Silver74,
Welcome to the HP Community Forum.
Your printer's Support pages includes a document -- along with a video you can watch -- to explain the process to change the ink cartridges in your printer:
Replacing the Cartridges
Main Support Pages -- Drivers, Troubleshooting and How-To Pages, Manuals!
HP Deskjet 2542 All-in-One Printer support
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Dragon-Fur

INSTALLED NEW INK CARTRIDGE and cancelled the alignment PRINT HEAD IS STUCK

Greeting everyone
I just put a new color 57 HP ink cartridge into my all in one 2210 printer & somehow I cancelled the alignment as it seemed not to be doing anything....and now it will not return the printer head and will do nothing.... how will I fix this?
this is just a printer problem as the printer was working fine before I changed the ink. My Dell inspiron 580 wi PC is working fine and I have been printing direct from my computer to printer every day until my goof up...... intel core (TM) i5 CPU @3.20 GHz 64 bit 8.00 GB RAM
Thank You Mary Svinth in Waldport Oregon Coast
[Personal Information Removed]

Hi - A couple of things to try:
- Unplug the power from the back of the printer.
- Open the top cover, and slide the carriage to the center.
- Remove the cartridge and try reinstalling. Make sure the ink cartridge snaps in and is firmly held by the carriage.
- Plug the power cord back into the printer and power it on.
If that doesn't work, try repeating the steps above, but this time, remove the USB cable, which will completely isolate the printer and narrow down the issue.
Hope that helps.
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I am an HP employee.

My MG3200 printer is showing "printer not responding" after installing new ink cartridges.

Ever since I replaced the ink cartridges in my printer it won't print showing a not responding error. I have tried troubleshooting but still doesn't work

Hello,
If you are using the printer on a wireless connection, check out the link below for step-by-step procedues you can try:
http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...
If you are using a USB connection, try this:
http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...
However, if the issue persists, please reach out to our technical support team at http://bit.ly/Phone_Support
Thanks!
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Photosmart C4640 installing new ink cartridges

In the past, I typically install the multi package (both black and color) into the machine when it runs out. Once, I installed only the color cartridge (because the black cartridge still had plenty of ink in it) and the printer would not accept the new color cartridge. So I took out the full black cartridge and installed a new color and black cartridge and then I was able to proceed with my printing. My question is.....is that normal to have to replace BOTH cartridges when only one needs replacing? It would be less expensive to replace only the color cartridge....the twin package of color and black usually runs about $40.00!!!! Is there an alternative to $40.00 a pop!? I use my printer alot.
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Hi @ted48,
Welcome to the HP Forums!
I noticed that you were unable to continue printing unless you replaced both cartridges instead of one with your HP Photosmart c4640. I am sorry to hear that, but I am happy to look into this for you!
This is definitely not normal for this printer, for you to have to replace both cartridges. It is a possible sign of a hardware issue.
In the meantime, I would recommend this guide, A 'Cartridge Problem,' 'Cartridge Failed,' or 'Incompatible Cartridge' Error Message Displays on the....
Hope this information helps!
RnRMusicMan
I work on behalf of HP
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How to install ink cartridges in officejet pro 8600

I just purchased an officejet pro 8600 and after following visual setup instructions and plugging the printer in I don't get any further instructions from the control panel nor can I find how to install the ink cartridges in this model (seems the package did not contain all necessary manuals.

There is a document, located here, with steps on how to change the cartridges in an Officejet Pro 8600.
There is even a video with great visuals. Hope this helps!
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Instant ink wrong cartridge

I tried to change my cartridge today---with my first package from Instant Ink. Alas, they sent me the incorrect cartridge for my printer.What can I do????I will need to go out and buy a new cartridge on my own; I hate the thought of going to the post office because HP screwed up. Do I have any options here? My original cartridge that came with the printer says 61 on it; the Instant Ink cartridge is a bit bigger and says 61/301. OK! So I got HP to send me a link to the video about installation and it works.Issue Resolved.

Hi,Unfortnetly there is very little you can do apart from let Hp know and see what they can do. Please try contacting Hp on the numbers here simply explain your issue and they should be able to help you out, and get the write cartridge. hope you get it sorted James

Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

Have/will soon "had" instant ink cartridge service. Printer did not recognize that the black ink was out so I didnt get a black ink cartridge. Couldnt wait for the mail service, so purchased all new HP cartridges and installed.
"Ink Cartridge Problem" Message came up and is now stuck in the machine, can't clear it. The machine will not recognize any of the 4 brand new HP inks; that menu item has little red X for each cartridge and each one shows empty.....
Removed all cartridges, cleaned all contacts, unplugged machine, did a "reset" on the menu via HP phone technician.....nope, nada, nothing.
Did all above SEVERAL times. Called HP back..."40 minutes wait time" .. wth...
Anything else? Does HP have to reset my machine to "recognize" regular cartridges???
Thoughts, suggestions? (Besides don't buy HP again....I will not....I should know better by now!)
Thanks all.
Slow burning in California.....

Hello @brozilla ,
Welcome to the HP forums.
I understand that you are getting a 'ink cartridge problem' message on your Officejet pro 8630.
I would like to help.
The printer does not have to be reset to recognize regular cartridges.
Try going through the steps in the following document.
Error Message Displays for HP Officejet 6810 and HP Officejet Pro 6830 e-All-in-One Printer Series
Also, did you call technical support, or the Instant Ink department?
If you called technical support at 1-800-474-6836, then I would recommend calling the Instant Ink Department.
Please call our Cloud Services at 855-785-2777.
Option #2 for instant ink.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hours:
Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
Aardvark1
I work on behalf of HP
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Hp instant ink program for hp envy 4501

what if i bought new ink before i got my first hp instant ink in the mail? Will i get charged prior to the 30 days if i replace the original ink for the savings program one?

Hi there, billing doens't start until 30 days after you install one of the Instant Ink cartridges posted to you by HP. If you are currently using the cartridges you purchased and have enrolled in the Instant Ink program, you're billing period won't start until you replace one of those cartridges with one of those sent to you under the Instant Ink program.
Best.
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I am an HP employee.

HP Officejet Pro 8610 setup ink cartridges not recognized

I just purchased an HP Officejet Pro 8610, and was following the setup on the printer, installed the ink cartridges as shown in the "movie" guide, and the printer seems to not recognize that I have installed the 4 ink cartridges. They are the 4 cartridges that came with the printer.

@jaycka
Welcome to the forums!
I have some of my own ideas that might help the printer recognize the ink cartridges.
Try this:
Removing the ink cartridges.
Unplug the printer.
Dampen a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Wait for the contacts to dry.
Plug the printer back in and wait for the printer setup on the display to ask you to insert the cartidges and hopefully they'll be recognized.
If not, call HP directly to inquire about a replacement.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
R a i n b o w 7000I work on behalf of HP
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New black ink cartridge not working

I have installed new ink cartridges and all the colour ones work but the black will not print out. Level of ink is fine, touching where the ink comes out is wet and black as is where it goes in on printer, but will not print out black at all only colours. Any ideas as to why?

Hi tagelbecky,
The post located here should help to resolve your issue.
Please let me know if I can be of any further help.
Many Thanks,
Francheska
Although I am an HP employee, I am speaking for myself and not for HP.

Installing instant ink cartridge

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