Installing iPhone software 4.0.1 with iTunes - TROUBLE (HELP)

Ok... So, I havn't yet upgraded to OS 4.0 yet and am still running 3.2 or something. Havn't updated for some time. Went to update today...downloaded software fine. Goes to the installation process starting with backing up the iPhone. I was at work and left my iPhone for almost 3 hours and no movement on the backup status bar. According to iTunes, it may take an hour or longer, but 3 hours and nothing???? Any advice? anyone else experiencing this ? Please help..thanks

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