Installing issues going nowhere but circles
Nothing works, I have run the installer program, Selected PS to install then nothing, there is no support after 5pm and the online chat support link does nothing, I am hopping to get some assistance from the forum, what I am paying for?
Greg Loxton do you receive any specific error messages when you try to install? Also which operating system are you using?
You can contact our support team directly at http://adobe.ly/19llvMNn if you would prefer.
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I am going around in circles trying to establish my original Administrator's name and password so that I can install much needed updates.
I have my User ID and password. Advice please!Yet another update,
So I got an email back earlier from complaints as i said in previous post, as soon as i got back home from work I called it. Spoke to the first person who put me through to Options, again I told them my problems and they looked through my notes and told me that they couldn't help and transfered me to another department. I then went through all my issues yet again and again was told I needed to be transfered to another department to downgrade. I got put through to Options (where i'd previously been transfered from) this time I got told that they could downgrade me but need to speak to a different person in Options, so again transfered to someone else. This time they said that they will do it, started giving me the details of the new package and was just about to give me a date when they said that because of a technical issue with the way my account was set up they could not continue. Was then told that the order will be handed to the offline team and will be contacted (no time scale given). So annoyed right now!!!!! -
Upgrading my iPad2 to iOS6 seems to have worked but now have a 3014 error message, have tried following the support advice but seem to be going round in circles and can't see what is wrong.
iPod linked to my MacBook which is upto date and running Mountain Lion
Noted that my wi-fi here is very slow, could that be an issue?From 3rd link below.
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
1. Install the latest version of iTunes.
2. Check security software. Ensure that communication to gs.apple.com is allowed. Follow this article for assistance with security software. iTunes for Windows: Troubleshooting security software issues.
3. Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow iTunes: Advanced iTunes Store troubleshooting to edit the hosts file or revert to a default hosts file. See section "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information".
4. Try to restore from another known-good computer and network.
5. If the errors persist on another computer, the device may need service.
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
Cheers, Tom -
Have been trying to cancel and refund my iCloud upgrade am going round in circles apple says you can cancel within 14 days but won't tell you how help!!
You can cancel an iCloud storage upgrade but only within 15 days of buying:
Apple seem to have made this as difficult as possible. You may be able to do this using http://expresslane.apple.com - Click on 'More products and services', then 'iCloud', 'Account and setup' then 'This topic is not listed'. Explain the situation in the box provided and wait for a response - include a phone number. However you may find you cannot proceed without entering a hardware serial number which is still eligible for AppleCare.
In that event you will need to phone them directly, using the Apple Online Store number given at the bottom of this page. The first person you speak to may tell you to do it from the iCloud website but this is not possible. Politely insist on escalating the issue to a more senior person and eventually you should be able to get through to someone who can deal with this (you may have to wait for them to call you back) - you will be asked security questions and for part of your credit card number to identify yourself.
If it is more than 15 days since you purchased the storage you cannot cancel it for a refund; you can downgrade your plan as from your next renewal date. Please see
http://help.apple.com/icloud/#mm12eecb08e7 -
Keep going round in circles - get Congratulations message from mobileme then still cannot sign into iCloud. Have successfully moved 2 other family accounts weeks possibly months ago but this one will not? Am running Snow Leopard 10.6.8 OSX. All ideas welcome as these are original mac accounts and keen not to lose them - call me sentimental:-)
Welcome to the Apple Community.
Unfortunately, OSX 10.6.8 will not support iCloud. You can use the mail address from the iCloud account with Snow Leopard bot not the rest of the iCloud features. You can access then via the web browser though at iCloud.com.
To set up iCloud mail.
Delete your mail account from Mail preferences and set it up again using the Mail Server Information.
Some users have apparently encountered issues using this information in pre-Lion set ups (I haven't), Roger Wilmut has kindly provided instructions for those who find themselves with this problem.
Entering iCloud email settings manually in Snow Leopard or Leopard -
I am trying to INSTALL the free trials of AI and PS when I click on the link to install it goes to another page says installing but nothing is happening. I have the FREE TRIAL Creative Cloud Membership.
I am getting very frustrated with this. When I try to install the Creative Cloud thing it asks me to pay even though it says try for free.Hi Mirrormonolith,
Please try the following steps assuming its a MAC:
1) Open Activity monitor and Force quit Adobe CEF Helper, Creative cloud, Adobe IPC Broker & Crash Deamon if available.
2) Try to open, if doesn't work then go to Applications>> Adobe Creative cloud>> Right click>> Get Info>> Click on the Add sign>> Select the user you are logged in>> Give Read and write access.
3) If that doesn't work then enable the root user and launch to update there, check this link on how to enable/sign in to root user Enabling and using the "root" user in Mac OS X
Please let me know of that worked.
-Ankit -
My iPod Nano 7th Generation couldn't be detected by iTunes when I plugged in. I tried resolving the issue by uninstalling the iTunes and then install it back again but yet still the same problem exist. Can you please help me to solve this issue? I have already updated to the latest version of iTunes on my Windows 8 and I cannot synchronize my iPod for the time being. Please do help me to solve this problem. Thank You.
uninstall all iTunes,5 programes,this worked for me after reinstall them
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Hi my icloud is telling me to verify my account - check my e-mail on how to verify but I havent had an e-mail to verify and i seem to keep going round in circles can anybody help please?
Perhaps that email you're waiting for was blocked as spam or is in your junk folder. Something like that.
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Trying to install an upgrade of iTunes on my pc but Error 7 (Windows 193) is preventing the install from going thru. I am logged on as Administrator running windows 8.1 on my pc. I have repaired and uninstalled a couple times These are my warnings
"Service 'Apple Mobile Device Service' ('Apples Mobile Device Service) failed to start. Verify that you have sufficient privilege to start system services." [Abort Retry Ignore ]. "ItunesHelper was not installed correctly "If the above steps haven't helped try installing:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
which is a 64-bit installer for a 32-bit core program, similar to previous 64-bit releases of iTunes, or roll back to:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
as appropriate.
tt2 -
I''m new to Mac, how do I install Adobe CD? I put it in the CD drive and get a menu, everything I click on goes nowhere. In Microsoft, I installed many programs with no problem
Is the Adobe CD a MAC app ?
If it is a program for Windows you will not be able to install it.
If you nedd that program you can either buy the equivalent for Mac or install a way to run Windows under Mac (may be a cheaper solution) -
I am unable to use Muse in-browser editing. I have followed the activation instructions both in Muse and invited users. I have an active site, but when I enter my site URL plus /admin, the graphic dots move but the site goes nowhere and I am never given a chance to enter my email and password. I would greatly appreciate any help. I am thanking you in advance, Bleu
I'd keep trying the other way. You may have hit it when BC was doing an update or something. If it works one way it should work the other way. But sometimes BC can be kind of temperamental and you have to do a little dance or something to get it to work. But it generally comes around and fixes itself in short time.
Have you tried the other way again? -
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My Ipad 2 won't reboot. The little circle keeps going round but that's all, it won't boot. nothing happens when I press the button on the top either. Please help.
After you hold the power and home buttons at the SAME time until the Apple Logo appears (ignore the red slider to shut down) then let go of both buttons and you don't need to do anything else. Your iPad will restart all by itself. Just be patient, but leave your iPad alone after the Logo appears.
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How do one validate Photoshop 13. (Windows 8) Upon activation, get through to sign in screen, but when doing serial number validation, validate goes round but does not validate. Connect Later is only way out of screen. Checked account but product not listed. Installed with serial number that was sent by Adobe. Have attempted numerous times at different times of the day. On-line connection working.
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Bob -
HI. I've got an issue with Pages running on Mavericks. Everytime I open it up it just hangs right there and I can't do anything with it. I've deleted the app and installed it back again but the problem sitll persists. Any help please?
Thank you so much for helping,
But i really wonder how you did that. did you always switch between design view and preview view, then change the key position for 2px then switch back, to align the four letters? because i imagine that can get really frustrating, if you have a logo consisting of 58 parts instead of 4!:)
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my entourage just dropped out and also left the doc.....I have tried to get it in applications but it just keeps going round in circles wanting to relaunch.
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Help please....not too technical
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Office for Mac forums
Be sure to tell them which version of Office:Mac you have.
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