Installing iTunes 10.3 and removing older version of Bonjour error
I'm trying to install iTunes version 10.3 on my laptop. During the installation an error message occurs "The older version of Bonjour cannot be removed. Contact your technical support group." At the end of the installation process another message occurs 'The installer process was interrupted before the requested process for iTunes could be completed. Your system has not been modified."
I've tried renaming and deleting the Bonjour files with no success after several weeks of trying to fix.. Finally did a system restore and gave up, but my sister bought a new Shuffle on the weekend but in needs at least iTunes 10.0. I have iTunes 8.0.2.20 on my laptop. Does anyone have any suggestions on what I can do to install the current version of ITunes on my PC or removing Bonjour?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time?
Similar Messages
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Got a message while down loading Itunes 10.4... couldn't remove older version of bonjour??
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
please help i have two ipods but i can use any as i can download the newer version of Itunes as i have the older version of Bonjour on my laptop
I just cannot remove this!!!!!!!!!!!!i am no shure but go on Itunes store in shortcuts and try to find 'purchasse'
good luck -
while trying to install latest itunes version i get this message "Older version of Bonjour can not be removed" and the download gets interrupted and doesnt finish. Can someone help?????
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
TS3212 unable to remove older version of bonjour
cant download i tunes because unable to remove older verssion of bonjour
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
How do I remove older version of bonjour
My I tunes quit working so I uninstalled and went to reinstall and it but it won't load because an older version of bonjour can't be uninstalled, The program Bonjour is not in my programs list and searching doesn't help because it won't uninstall even if I find it in my search. Help
What didn't work? Removing everything or just the older version of Bonjour? Did you follow the instructions in the link I provided above to walk you through the process?
Perhaps it would be a better idea to post this in the iTunes forums, since it is an issue with iTunes and your iPod Shuffle.
https://discussions.apple.com/community/itunes
B-rock -
After Installing CS4 Upgrade May I Remove Older Version?
After upgrade is it ok to remove CS3 as well as older versions of Bridge, etc?
it is, but i'd leave it for a while to make sure everything's ok with cs4, seeing all the issues some people are having...
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Unable to download itunes 10.5 cannot delete older version of bonjour
I am unable to download the latest version of I tunes. An error message comes up that says it is unable to delete and older version of bonjour
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time? -
Cannot remove older version of bonjour
I need iTunes. when i try and download and install it, a message pops up that says the old version of bonjour cannot be removed. later, a message pops up that tells me that the old version of qicktime cannot be removed, thus, iTunes isn't installed. i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi. i tried finding and deleting all apple related folders and files, but still i can't install iTunes. what do i do?
i tried removing bonjour from the add/remove programs thing, it didn't work, it tells me it can't find bonjour.msi.
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any BonJour entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
If instead you get similar trouble then with your QuickTime, run CleanUp again, select any QuickTime entries and click "Remove". Quit CleanUp, restart the PC again and then try another iTunes install.
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.) -
Can't Install iTunes because QuickTime recognizes an older version.
I tried to upgrade my iTunes from 7.4 to 7.6 but I could not so I completly uninstalled iTunes and QuickTime. When I reinstalled iTunes I got an error message saying "A newer version of QuickTime is already installed. This installation cannot proceed wihle the newer version of QuickTime is installed." I have uninstalled everything apple related. I have downloaded the Windows utility cleaner and I am still having problems. I forgot to add that I am using Windows Vista 32 Bit. I cleared my Temp and had my brother come over and help me open the registry and we deleted every QuickTime related file. I still have this error message and do not know what to do. Any help would be much appreiciated. It is a good thing I backed up my Library on a disk.
Take a look in Task Manager just to see if anything Apple related is running, perhaps iPod or Apple mobile device related. Also right click on My Computer go to Manage + to expand Services and Applications then click on Services, to also see if anything Apple related is running.
One more thing comes to mind. There has been problems with QT instalations when K-Lite & Ace codecs have been installed on a computer. If you go to Search, you may want to look up some of b noir's post on this issue, if in fact these codecs were installed on the computer.
Message was edited by: Jacumba -
Cannot update Itunes. Older version of Bonjour cannot be removed
Trying to update Itunes, but dowload stops stating 'Older version of Bonjour cannot be removed' ' Ask your Technical support group'
I am computer stupid and do not understand any of this. Is there a simple way to overcome this?Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. (The results from mydigitallife and Major Geeks are worth checking.)
After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove".
Restart the PC, and try another install. Does it go through properly this time? -
Cannot remove older verison of bonjour
Trying to update my computer to latest version of ITunes but installation will not proceed and I am advised to remove older version of Bonjour but am unable to do so and get a message that Bonjour cannot be removed and to contact technical support. Any ideas
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time? -
I have an older version of iTunes on my system. I have tried to install the upgrade and it talls me that I have an older version of Bonjour and that it can not remove it. I have also tried to uninstall what is on my system and it will not do it. Help?
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time? -
Trying to download and install the latest version of itunes but at install i get"older version of Bonjour connot be removed" then asks me to contact tech support and download is stopped.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another install. Does it go through this time? -
Please help with this problem. When trying to install itunes on my HP520 PC, I get the error message (unable to remove the older version of Bonjour as well as the message unable to remove the older version of Apple software update).
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get aCode 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Updateentries and click "Remove", as per the following screenshot:
Next, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?
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