Installing lms 4.2.3 for windows error

Dear,
im trying to install Cisco prime LMS 4.2.3 for Windows 2008 R2 standard x64.
however i have received this error message.
----- end of Dependency Handler Log File
-----Dependency Handler Errors
ERROR: csjre not found
ERROR: Component csjre is not found.
cdone : depends on :csjre
----- end of Dependency Handler Errors
INFO: Finished at 13:10:21 ,12/24/2012 ,Pacific Standard Time
===================- Possible Warnings/Errors Encountered -===================
WARNING: Automatic data backup do not happen during this installation. We recommend you to take a backup of data before starting this installation.
ERROR: csjre not found
ERROR: Component csjre is not found.
how can i fixed this error?
regards
Emre

Have you installed 4.2 first? The 4.2.x releases require a working installation of 4.2 to build upon.
Sent from Cisco Technical Support iPhone App

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