Installing LR5 on Computer 2
My main desktop computer has died and that was the computer that I had installed LR5 on. I am not financial enough to invest in a new computer at this stage but I was wondering if I am able to use the same serial number to instal LR5 onto my laptop computer for now so that I can continue editing my photos until such a time that I can afford to replace the desktop. Thanks in advance.
Thanks for that. At the moment I cannot uninstal LR5 from the desktop computer as it will not even turn on. I suspect a capacitor has blown on the motherboard and I can't buy the same motherboard anymore which means a new computer most likely. So long as I can run LR5 on the laptop that's good.
Thanks,
Andrew
Similar Messages
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Installing lr5 on desk computer
want to install lr5 on new desk computer...
i presently have lr5 on my laptop and working on ext HD
where should i install the lightroom catalog folder on new desk computer to use the same library as my laptop? it put the catalog in pictures?!?!? is this correct?
i had the biggest problem when i installed it on my laptop and don't want to make the same mistake
i want to share the same library between my laptop and desk computer when using my ext hd
here's my situation and my big mistake earlier setting up on my laptop
i have LR5 catalog on my ext HD
I also have (TWO) lr5 catalogs in Pictures on my laptopi get BOTH of your points saying that it doesn't matter where the catalog is as long as the photos are on the external but i also understand that it should be on the external, if ALL my photos are there.
There is no requirement that the catalog file be on the same disk as the photos
However, if I understand you properly, then you want to use the catalog file on the same external hard disk as the photos. THus, you don't need to create another catalog file, and any question about catalog folders on the new installation of Lightroom on your desktop are irrelevant.
You install Lightroom on the desktop computer. Then you attach the external Hard Drive to the desktop computer (or maybe it is attached already). then, in your operating system, you double-click on the catalog file that is on your external Hard Drive. Done! -
I have LR4 on my computer and just installed LR5. Should I uninstall LR4?
I have LR4 on my MAC and have just installed LR5. Should I uninstall LR4?
You can if you prefer to.
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Downloading and installing LR5 on my 2nd computer
I downloaded and installed LR5 on my Imac and have just bought a new macbook pro so wanted to load it onto that. I went to my adobe account for the LR5 but it wouldn't allow me to download it again. I was told I can have LR5 on 2 of my computers as long as they don't launch the apps concurrently. Can anyone help me as to how I go about this.
Don't worry, just download the 5.2 update. It's the full program each time. http://www.adobe.com/support/downloads/detail.jsp?ftpID=5647
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If I download and install LR5.3 beta will it overwrite LR5.2 installation. I want to handle Sony A7 rawfiles. If it overwrites 5.2. will there be problems later when uppgrading to final version. I understood that by using dngconverter 8.3. beta I could change rawfiles to dngfiles. But when I try that dngconverter does not find any rawfiles. Now I noticed that when I Drag a RAW file onto the app itself to launch the Adobe DNG Converter dialog bog. That way works but why can I not find rawfiles by navigating to card or computer ?. I could use dngconverter and go on with LR5.2 until 5.3 uppgrade is final.
Q.If I download and install LR5.3 beta will it overwrite LR5.2 installation.
a. Yes. The instructions that come with the install package will provide clear instructions to complete the process.
Q.I want to handle Sony A7 rawfiles.
a. Ok its supported in the RC.
Q. If it overwrites 5.2.will there be problems later when uppgrading to final version.
a. There have been no problems in the past. The final release will overwrite the RC.
Q. I understood that by using dngconverter 8.3. beta I could change rawfiles to dngfiles.
a. Yes this is true. You will need to do some net searching to understand the Pro's and Con's of using the DNG route.
Q. But when I try that dngconverter does not find any rawfiles.
a. The DNG converter is a stand alone product which will do a conversion of raw files it supports. It performes little else. Open the DNG converter after installing it on your computer then select a folder on your hard drive containing the raw files you wish to convert and it will prompt for the options that you wish to use.
Q.Now I noticed that when I Drag a RAW file onto the app itself to launch the Adobe DNG Converter dialog bog.
a. I do not use the DNG converter reqularty so i am not able to provide advice on that issue.
Q. That way works but why can I not find rawfiles by navigating to card or computer ?.
a. I do not believe the DNR converter is designed to provide those functions.
Q. I could use dng converter and go on with LR5.2 until 5.3 uppgrade is final.
a. Yes. I would avoid that hassle and install the LR 5.3 RC package, it is not a Beta it is a Release Candidate and provides numerous bug fixes which have plaged the earlier versions of LR 5.x
http://blogs.adobe.com/lightroomjournal/
This link will provide full details about the release candidate. -
Problem installing LR5 on mac os x mavericks
Hi all
Need help please
I have un Mavericks on Mac Book Pro system.
My processor is a Intel Core 2 duo
I try to install LR5 on this. Anyway problem to fix software for 3 weeks.
Here my hard drive configuration.
Do you know this issue ? Which solution to access software ?
Thanks everybody
Aym.Lightroom does not install on case-sensitive file systems.
The only official solution is to reformat your file system to be not-case sensitive and reinstall your computer from scratch.
The installation used to be possible but had some problems in the map module which could be fixed easily. Now Adobe have changed it so you cannot install the software at all, which is much worse. -
How do I de activate and re install LR5
Hi, I installed LR5 into a MacBook. I understand it can only be used in one computer. I have just bought an i-mac and I would like to de activate the first installation and re install the software into the new computer. How do I go about this?
If you have a single user license it can be used to have two activated installations, so you should be able to have it activated on both machines.
Normally to deactivate a product you open the Help menu in the top toolbar and choose Deactivate. -
Cannot install LR5 due to not having Windows 7.
I purchased an update of LR5 and cannot load it because I do not have Windows 7. Is there anything I can do other than buying a new computer?
From what I conclude, it is not an upgrade to 4.4, but a stand alone program that all of a sudden needs windows 7, which I do not have. After downloading windows 7 test program to see if I can have windows 7 and it's compatibility, it turns out my machine is not compatible or many issues with warning symbols. I am in the process of purchasing a new laptop with 12GB ram and 1TB hard drive, windows 8, with NVIDIA G Force video card just so I can play with LR5. All I am saying is, if it's an upgrade, fine, don't change the operating system requirements. Make it a stand alone program. Then, previous owners of LRxx have the option of buying LR5 at a reduced rate rather than paying full price. Then everyone is aware of the incompatibilities.
Thx for listening to my rant and I appreciate Adobe to offer to repurchase the software. I just hope I can re-load LR4.4 on this new laptop and accept LR5 without having to pay again for LR4.4.
Rémi Villars Jr.
[email protected]
Date: Fri, 14 Jun 2013 16:50:13 -0700
From: [email protected]
To: [email protected]
Subject: Cannot install LR5 due to not having Windows 7.
Re: Cannot install LR5 due to not having Windows 7.
created by Ned Murphy in Downloading, Installing, Setting Up - View the full discussion
You're welcome Rémi,
Unfortunately, purchasing software, much like anything else you buy online, is pretty much on the buyer to beware. The vendor cannot know the intended use, whether the software is being purchased for the machine at hand, or another machine, or as a gift for someone else. They provide a list of system requirements in the product pages but don't intrude into your machine to determine whether or not it is a suitable match.
It looks like Jeff might have provided a reasonable recourse for you. Hopefully you won't run into a problem there.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5410551#5410551
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
Cloud subscription re-install on new computer. old computer is dead
Cloud subscription re-install on new computer. old computer is dead
You will want to go to https://creative.adobe.com/ and choose the software you wish to download. You can find more details at http://forums.adobe.com/message/4396277#4396277?tstart=0.
-
I am using an Mac PPC version 10.5.8 and I am trying to download the correct version of Flash Player. I did once but I had to install a "Clean Install" of my computer and when finished I had put back the new Flash Player I just installed well every time I try install the new player it is place in my Trash Folder and I can not get Player to work. I did everything I was to install it correctly but it still does not install it correctly. Can some help me. Bob
Some MacBook Pro versions cannot be upgraded past 10.6.8; others are maxed out at 10.7.5. newer models can go all the way to 10.10. So it is important to know exactly what version you have--there may be close to 40 variants produced since the MB made its debut in 2006.
You can safely give us a snapshot of your model and its current config that will allow us to deternmmine your model and its upgrade potential, plus show it you have any software that may impede any upgrades. Please download and install this free utility:
http://www.etresoft.com/etrecheck
It is secure and written by one of our most valued members to allow users to show details of their computer's configuration in Apple Support Communities without revealing any sensitive personal data.
Run the program and click the "Copy report to clipboard" button when it displays the results. Then return here and paste the report into a response to your initial post. It can often show if any harmful files/programs are dragging down your performance.
Remember that, on leaving OS10.6.8, you lose the ability to run older softare written for older PowerPC Macs (yours in Intel-based). Programs such as Office 2004 will no longer work (min of Office 2008 needed to work on newer OS versions), and AppleWorks will stop working completely -
Quicktime and itunes wont install. I have never had quicktime installed on my computer before
I recently bought an ipod touch 4g and realized that I needed itunes to activate it. After downloading itunes it wouldn't install, no error messages or anything, when I click on the installer it just doesn't do anything.
After downloading several versions of itunes (older versions) I finally found one that started to install. Then it told me that I need Quicktime on my computer in order for it to install. So I downloaded the latest version of quicktime and had the same problem, when I click on the installer, nothing happens. I tried downloading older versions of quicktime but still had the same problem.
I have never had quicktime or itunes installed on this computer before, so I know that it isn't an older version of the program hidden in my computer that is preventing the installation from happening.
My computer is running on Windows 7. I know that there wasn't a problem with downloading the software, the files weren't corrupted or anything. There are no error messages, the software doesn't even partially install. When I click on the installer, nothing happens. I have tried running the programs as an administrator and that doesn't change anything.
I have tried so many different things, but can't remember everything that I tried. Yesterday I spent nearly 10 hours trying to sort this out because I was determined to get my ipod running. I only stopped when my internet credit ran out and today after buying some more, I am trying again. Please help.I appreciate the quick response, thank you for that.
One thing I did try was windows cleanup utility and searched through the program files for all apple software, but had none. I even deleted the temp files on my computer, and on my internet browser, but nothing happened.
One thing that I didn't think of was deleting the installation files in my downloads folder, pretty silly of me but I didn't think it would make a difference. I also spent about 2-3gig on downloads yesterday and didn't want to delete the files but as a last resort I did and emptied my recycle bin, then downloaded a fresh copy of Quicktime and finally it installed!
Now I am in the process of downloading a fresh copy of iTunes, the download hasn't finished yet so I haven't had a chance to install it yet but I have a much better feeling about it this time after deleting all the old installation files from my downloads folder. If Quicktime worked after that, I am sure iTunes will.
I can't believe it was something so simple as deleting the installation files in my downloads folder and emptying the recycle bin. I had seriously gone through my entire computer looking for any little file that was related to Quicktime or iTunes. I didn't even think of the two most obvious places. I spent so much time and credit downloading multiple files and my computer even got a virus when trying to download a copy from an unauthorized source, I had no problem getting rid of the virus, but struggled with Quicktime and iTunes, that is why I got so frustrated! I feel like an idiot now :-P
Thank you for your help. I still havent installed iTunes yet, so fingers crossed. I think it will work now though. -
Hello, (Bit of a long one but please read)
We have 3 servers in same physical location and server OU etc that are exhibiting the exact same behaviors (we have server servers in this location that are not), as above theyt are all W2008 R2 SP1 and all built from the same standard
image we use on hundreds of other computers, they have also been in production for different amounts of time and we started to see this behavior at different times with them: (Its odd they are all in the same site where there are also several other servers
that are not effected, there must be a link ? )
These servers are all missing several patches when checking our internal tool that reports from IBM endpoint management that we use to deliver patches (they are not all missing the exact same patches some ore or less than other), although
SCCM (we used SCCM to deliver patches until around 6 months ago) and IBM EM are both running (some ptches hark back to the SCCM Delievry days) they are not patching and when attempting to patch manually by downloading the exact patch coresponding to the fixlet
ID and the KB , the stanbdalone installer starts and after some time you receive an error message “The update is not applicable to yoru computer”. Windows update returns error 80070006 for all of the servers.
it is worth noting that other applications and products also using the .MSU extension will insatll so it is not a problem with the installer service.
The above led me to think a corrupt patch may have stopped the sequence of patching so I then looked in “Programs and Features” => “Installed updates” and this is blank for all of them returening the message:
“NO UPDATES ARE INSTALLED ON THIS COMPUTER”. (this I believe is a part of the fundamental issues and resolving this may resolve the patching)
Another issue is that if you run “SFC /SCANNOW” It starts the scan and then returns: “Windows Resource Protection could not perform the requested operation” (Also in safe mode and both from an elevated CMD and WMI is started as a service)
The all three are probably related so I think fixing the “SFC and NO UPDATES SHOWN” issues will resolve the first.
The things I have tried so far are:
Running : wmic qfe list full /format:htable > c:\updates.htm Should produce a list of updates but instead returns : No Instance(s) Available (this is not hopeful)
Fix: Ran the “SYSTEM UPDATE REDINESS TOOL” from http://support.microsoft.com/kb/947821
Result : Update Ran successfully but NO CHANGE
Fix: Ran the automated and manual fix “RESET WINDOWS UPDATE COMPONENTS” here :
http://support.microsoft.com/kb/971058/en then undated windows update agent.
Result : All ran successfully and NO CHANGE
Fix: Ran MBSA
Result : Runs successfully and then stays at “Done downloading security update information” (Log gives no obvious information)
Fix: Renamed the software distribution folder/restarted services (Various variations of this fix online, tried a few)
Result: Runs as described in article with new Software distribution folder being created,
NO CHANGE
Fix: Create/Correct the reg key for windows trusted installer located here HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Version (several articles relating to this and the above issues)
Result: the existing key was correct as should be from internal system information gathered , required in article.
Fix: Ran the “Windows update trouble-shooter”
as here :
http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7
Result: It detected and fixed error’s but still no change.
The WMI Repository checks out on them all for both of the methods I know to verify “Get-wmiobject –list |measure” and ensure count is over 900 and also “C:\>winmgmt /verifyrepository” and the repository came back as “WMI Repository is consistent”. I guess
this is not hard evidence the WMI is OK, but these are the only methods I know.
I have also tried removing the server from its OU , running a GP Update and then rebooting and testing but to no avail (Bit of a longshot but tried to link the distinction between the three servers and the OU GP is one of them)
I have tried a few other articles registering .Dll’s etc , but I did not take a note of links as I was at the start of this and didn’t expect it to go so long so please reply with anything you see not above im happy to try again.
I have thought about removing SP1 and reinstalling it but this will require a major downtime and only possible if the backup files of SP1 have not been removed.
Any help is apreciated !Hi,
Please try to rebuil the WMI repository.
For detailed information, please refer to the blog below,
http://blogs.technet.com/b/askperf/archive/2009/04/13/wmi-rebuilding-the-wmi-repository.aspx
If issue persists, due to sfc doesn't work, could you try to repair your system with the installation disk?
Best Regards.
Steven Lee
TechNet Community Support -
Help!! What's going wrong here. I used to have iTunes installed on this computer but lost it when it crashed. I've tried re-installing it numerous times but I keep getting the same error message. "Error writing to file: C:\ProgramFiles\iTunes.Resources\es.lproj\iPadLicense.rtf. Verify that you have access to that directory." I know I have access to that directory because on a different computer I can sync my iPad and iPhone. What am I doing wrong? What do I need to go in and authorize or turn on? Any help greatly appreciated. Thank you.
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards? -
I use my Adobe programs from the Creative Cloud. When our design agency sends me files, I open them and fonts I have on my computer aren't showing up when I open the file. Everywhere online it says I need to add the fonts to InDesign's font file, but since I'm working out of the Creative Cloud, I don't have that option. How do I get InDesign to recognize these fonts when I'm opening files from our agency?
ID sees fonts installed on your computer and contained in a Document Fonts folder in the same folder as the document, if one exists.
I don't really understand what you are saying about fonts you have installed not showing up. And cloud makes no difference -- all the applications and support files are installed on your hard drive. -
How can I detect spyware or keylogger programs directly installed on my computer?
Hello,
I have a serious problem. My ex had physical access to my MacBook Air and I believe he installed either spyware or a key logger program directly on my computer, as he had administrative access. It could be a program like WebWatcher or Spector Pro. There are a number of programs that allow someone to install this software by downloading it from the internet directly onto your computer.
Unfortunately, I'm a physician whose been involved in reaserch which has classified information on it. It never occurred to me that someone would do something like this, but I am very worried that he has installed something. I recently installed MacScan and Little Snitch to determine if anything was detected.
MacScan Displayed the following:
Last Spware Scan Run on: Sat 4/26/14 01:15 am
Spyware Detected on Last Scan: 0
Total Spyware Detected in all Scans: 148
I'm unsure if what was detected by Mac Scan were simply cookies.
I also tried Linc Davis' suggestion and here are my results:
Re: Detect spyware and determine who is spying on my imac
Apr 26, 2014 8:49 AM (in response to Linc Davis)
Hello Linc,
This time it asked for my password and I got:
Last login: Sat Apr 26 11:45:48 on ttys000
Olivias-MacBook-Air:~ MD$ kextstat -kl | awk '!/com\.apple/{printf "%s %s\n", $6, $7}'
at.obdev.nke.LittleSnitch (4050)
Olivias-MacBook-Air:~ MD$ sudo launchctl list | sed 1d | awk '!/0x|com\.(apple|openssh|vix)|edu\.mit|org\.(amavis|apache|cups|isc|ntp|postfi x|x)/{print $3}'
Password:
com.oracle.java.Helper-Tool
com.microsoft.office.licensing.helper
com.google.keystone.daemon
com.adobe.fpsaud
at.obdev.littlesnitchd
Olivias-MacBook-Air:~ MD$ launchctl list | sed 1d | awk '!/0x|com\.apple|edu\.mit|org\.(x|openbsd)/{print $3}'
com.microsoft.autoupdate.fba.42800
com.microsoft.Office365Service.30128
com.microsoft.Word.27840
com.bodymedia.BodyMedia-SYNC.35760
com.linebreak.CloudAppMacOSX.48784
com.oracle.java.Java-Updater
com.google.keystone.system.agent
at.obdev.LittleSnitchUIAgent
com.genieo.completer.update
com.genieo.completer.download
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae
Olivias-MacBook-Air:~ MD$ ls -1A /e*/mach* {,/}L*/{Ad,Compon,Ex,Fram,In,Keyb,La,Mail/Bu,P*P,Priv,Qu,Scripti,Servi,Spo,Sta} * L*/Fonts 2> /dev/null
/Library/Components:
/Library/Extensions:
ATTOCelerityFC8.kext
ATTOExpressSASHBA2.kext
ATTOExpressSASRAID2.kext
ArcMSR.kext
CalDigitHDProDrv.kext
HighPointIOP.kext
HighPointRR.kext
LittleSnitch.kext
PromiseSTEX.kext
SoftRAID.kext
/Library/Frameworks:
AEProfiling.framework
AERegistration.framework
Adobe AIR.framework
AudioMixEngine.framework
EWSMac.framework
NyxAudioAnalysis.framework
PluginManager.framework
iTunesLibrary.framework
/Library/Input Methods:
/Library/Internet Plug-Ins:
AdobePDFViewer.plugin
AdobePDFViewerNPAPI.plugin
AmazonMP3DownloaderPlugin101750.plugin
Default Browser.plugin
Flash Player.plugin
JavaAppletPlugin.plugin
Quartz Composer.webplugin
QuickTime Plugin.plugin
SharePointBrowserPlugin.plugin
SharePointWebKitPlugin.webplugin
Silverlight.plugin
Unity Web Player.plugin
flashplayer.xpt
googletalkbrowserplugin.plugin
nsIQTScriptablePlugin.xpt
o1dbrowserplugin.plugin
/Library/Keyboard Layouts:
/Library/LaunchAgents:
at.obdev.LittleSnitchUIAgent.plist
com.google.keystone.agent.plist
com.oracle.java.Java-Updater.plist
/Library/LaunchDaemons:
at.obdev.littlesnitchd.plist
com.adobe.fpsaud.plist
com.google.keystone.daemon.plist
com.microsoft.office.licensing.helper.plist
com.oracle.java.Helper-Tool.plist
/Library/PreferencePanes:
BodyMedia SYNC.prefPane
Flash Player.prefPane
JavaControlPanel.prefPane
/Library/PrivilegedHelperTools:
com.microsoft.office.licensing.helper
/Library/QuickLook:
iBooksAuthor.qlgenerator
iWork.qlgenerator
/Library/QuickTime:
AppleIntermediateCodec.component
AppleMPEG2Codec.component
/Library/ScriptingAdditions:
/Library/Spotlight:
Microsoft Office.mdimporter
iBooksAuthor.mdimporter
iWork.mdimporter
/Library/StartupItems:
/etc/mach_init.d:
/etc/mach_init_per_login_session.d:
/etc/mach_init_per_user.d:
Library/Address Book Plug-Ins:
SkypeABDialer.bundle
SkypeABSMS.bundle
YMsgrCallABPlugin.bundle
YMsgrMsnABPlugin.bundle
YMsgrSmsABPlugin.bundle
YMsgrYimABPlugin.bundle
Library/Fonts:
Library/Frameworks:
EWSMac.framework
Library/Input Methods:
.localized
Library/Internet Accounts:
V1
Library/Internet Plug-Ins:
Library/Keyboard Layouts:
Library/LaunchAgents:
com.adobe.ARM.202f4087f2bbde52e3ac2df389f53a4f123223c9cc56a8fd83a6f7ae.plist
com.apple.CSConfigDotMacCert-ph.dio.....@me.com-SharedServices.Agent.plist
com.genieo.completer.download.plist
com.genieo.completer.update.plist
Library/PreferencePanes:
Library/Services:
.localized
Olivias-MacBook-Air:~ MD$ osascript -e 'tell application "System Events" to get name of every login item' 2> /dev/null
iTunesHelper, Yahoo! Messenger, Dropbox, Cloud, AdobeResourceSynchronizer, BodyMedia SYNC, TuneupMyMac
Olivias-MacBook-Air:~ MD$
CAN ANYONE HELP ME?
Thank you so much.I am adding information from Webwatcher's own site:
Q. Is WebWatcher easy to use?
A. Yes. WebWatcher is very easy to use and you can begin monitoring immediately without having to read a lengthy manual. Our web based interface is user-friendly and can be conveniently accessed from any computer in the world with an Internet connection.
Q. How does WebWatcher compare to other monitoring software?
A. It's the most powerful and intuitive tool on the market. As the only web-based program, WebWatcher ensures the security of your data while providing you with the flexibility to monitor any computer from anywhere in the world. While some products email data, email is NOT a secure means of transporting information. Anything sent by email is extremely vulnerable, and can be seen by dozens of people before it reaches its destination. WebWatcher, however, uses 128-bit encryption guaranteeing the safety and security of your information.
Q. Is WebWatcher PC or Mac compatible?
A. WebWatcher is PC compatible, as well as Mac OS X compatible.
Q. Is WebWatcher truly invisible?
A. Absolutely! WebWatcher is 100% invisible. It doesn't run as a service, it doesn't appear in the list of running processes and there are no visible files that can be seen. Not only does WebWatcher work invisibly, but it's also friendly with all known firewall software and hardware allowing you to gather the information you need without raising any red flags.
Q. How will I know WebWatcher is working?
A. Just login to your secure online account to see the recorded data. Or you can enter the hotkey sequence on the monitored computer to view the WebWatcher status panel.
Q. If I buy WebWatcher now, how soon will I receive the software?
A. Immediately. Within minutes you'll receive a confirmation email that contains the username and password needed to download WebWatcher.
Q. How do I install WebWatcher?
A. Within minutes of completing your purchase, you'll receive an email with a link to the Setup Wizard. Just follow the onscreen instructions. Once the Setup Wizard is complete you'll receive a link to download the software. Important: you can complete the Setup Wizard from any computer, but the SOFTWARE MUST BE INSTALLED ON THE COMPUTER YOU WISH TO MONITOR.
Q. Do I install WebWatcher on my computer or on the computer I want to monitor?
A. The Setup Wizard can be installed on any computer, but the actual monitoring software must be installed on the computer you wish to monitor. Since WebWatcher is web based, you won't have to download the software onto the computer you'll use for viewing the recorded information.
Q. Can I use different computers to check what's been recorded?
A. Yes. Once the software is installed on the computer you wish to monitor, you can view the data from any computer in the world with Internet access.
Q. Do WebWatcher icons or messages appear on my computer or on the monitored computer?
A. No. Since WebWatcher runs invisibly, no icons or messages will appear on your computer or on the monitored computer.
Q. Will WebWatcher email the recorded information to me?
A. No. Email isn't secure for transmitting information. Any program that emails your data puts your private information at serious risk. WebWatcher offers the only web based monitoring system of its kind. We use 128-bit encryption to ensure the highest level of data security.
Q. How do I retrieve the information that WebWatcher has recorded?
A. Just log into our secure web based interface from any computer in the world with a standard web browser. Visit our demo to see actual screenshots of the program.
Q. Will WebWatcher work on a laptop?
A. Yes. WebWatcher will record computer activities and upload the data to your account when the monitored computer is reconnected to the Internet.
Q. Does WebWatcher record emails?
A. Yes. WebWatcher records emails and you'll be able to see the subject of the email, who sent it, who received it, the time and date email is sent and received, the contents and any attachments. Our email recorder is compatible with all of the most popular email programs including web based email.
Q. Does WebWatcher record IMs?
A. Yes. WebWatcher records instant messages. Our software is compatible with all of the most popular instant message programs including AOL Instant Messenger (AIM), MSN Messenger, Windows Messenger and Yahoo Messenger.
Q. Does WebWatcher record websites visited?
A. Yes. WebWatcher records websites visited. With just a click, you'll be able to visit the exact website visited and see what was viewed including searches performed.
Q. Can WebWatcher block websites?
A. Yes. WebWatcher can both block websites and record websites. When it encounters an Alert Word on a site, it can block that page or take a screenshot for later review. You can also block specific URL addresses.
Q. Does WebWatcher have a keylogger?
A. Yes. Our invisible key logger records every keystroke, even when a user is offline.
Q. Do I need one license for every computer that I wish to monitor?
A. Yes. An individual license is required for every computer that you wish to monitor. We offervolume discounts for multi-license purchases.
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