Installing Mac OS 10.3 hangup issues

I'm trying to upgrade from 10.2.8 to 10.3 and the installer is hanging up on the second phase of the install. The first phase works fine, but when it completed the first CD install and restarts, after it comes back up running off the harddrive to continue the install, it will hang when the install screen pops up. The screen does not load the instruction texts and I get the beach ball spinning. I've let it on for about 1/2 hour at this point and it hasn't moved. I have Norton Utilites installed on my computer. Should I remove that? This is going on a 2002 iBook G3 600mhz. Quick help would be great. Thanks.
Bill Rudloff

Hi, William. I don't know whether your immediate problem is caused by or related to Norton Utilities, but yes, you should certainly uninstall it and never use it again. It isn't easily removed without the help of Symantec's own uninstaller utility, which is described on and can be downloaded from this page:
http://service1.symantec.com/SUPPORT/num.nsf/docid/2002110814042611
It isn't clear to me whether you are now able to start your computer or run anything on it, but if so, it would be a fine idea to get rid of everything Norton-related ASAP. If you can't, and you can't complete the OS upgrade either, then give some consideration to performing an Erase and Install installation of OS X 10.3, instead of an Upgrade Install. If the contents of your hard drive are already backed up, and you have a retail OS X 10.3 installer disc set rather than a model-specific set (which would only work on the machine it was originally shipped with), you have only a bit of time to lose and a lot of reliability to gain by erasing your drive before Panther is installed on it.

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