Installing mountain lion - stuck in other purchases
I purchased Mountain Lion a few weeks ago and since then have been having a constant exchange with Apple over an issue that even they don't appear to be able to resolve. They have taken the money for the app and at present this is stuck in other purchases and I am able to do nothing - please see screenshot attached.
Is there anyone that has had this problem and can help me out trying to solve it.
Thanks
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Similar Messages
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If I download Mountain Lion on the administrator account on an iMac will that automatically install Mountain Lion on the other accounts/users on that iMac?
Thanks! This is true even if the other accounts have different Apple IDs and passwords?
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Nable to install Mountain Lion because i havent purchased it.
Hi to everyone.
I just bought this Macbook Pro off a friend of mine and i whipped the hard drive clean only leaving the boot.
I got a Mountain Lion system file and tried to reinstall it as it was but with a clean hard drive but it wont let me because i have not purchased it. I then tried to purchase it but the only way to purchase it is off the app store (which i cant access due to not having a operating system installed).
I dont know anyone i could go on their computer to purchase it so i feel stuck!! Please help.
Thanks in advance, Phil.gridsnap wrote:
wow. no patience for newbies here, huh?
It's not that you're a newbie, it's that you just dismissed the advice.
And, like many others, I've been helping folks here for the better part of 14 hours today. And we're all volunteers.
did YOU read that I read on another site that it didn't work for someone? So that's why I didn't read the whole article.
Everything doesn't work for someone. Don't put a lot of stock in what one person may say -- he/she may have done it wrong, or there may have been an entirely different cause.
I only have a 256 GB SSD, so yeah, I do have bigger storage problems.
You are seeing 128 MB, not GB, right? That's 0.05% of 256 GB. -
I bought a Macbook pro with Mountain Lion. Can I install Mountain Lion on my other mac for free? How do I do that? Thanks!
On the bright side, it's only $20.
And I would certainly like to have the ownership (and even a copy of the installer on my archive drive), "just in case."
Here are some questions -- which I cannot test because it's not my situation:
Has anyone acquired a pre-owned Mac with Mountain Lion installed but which shipped with an earlier OS version? For those in that circumstance:
Have you been able to apply Mountain Lion update(s)?
How about reinstall ML with Recovery HD?
After either updating or reinstalling, does ML appear in Purchases in App Store?
Just curious. -
for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?
Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.
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I purchased my Macbook Pro in November 2011 and just installed mountain lion but do not have the power nap option.. anyone know why?
It is for the MacBook with built in flash storage.
http://www.apple.com/osx/whats-new/features.html#powernap
4. Power Nap requires a Mac notebook with built-in flash storage. May require a firmware update. -
I have Mountain Lion on my Macbook Pro with Retina but I want to install Mountain Lion in a VM for application testing. I try to install it from the recovery partition but it states that when I put in my apple ID, it states that it was not purchased through the App Store. My OS came with my Macbook. Is there anything that I can do to get it to install in a VM?
ThanksNot really. The license that comes with pre-installed OS is only for that Mac.
A. Preinstalled and Single-Copy Apple Software License. Subject to the terms and conditions of this License, unless you obtained the Apple Software from the Mac App Store or under a volume license, maintenance or other written agreement from Apple, you are granted a limited, non- exclusive license to install, use and run one (1) copy of the Apple Software on a single Apple- branded computer at any one time. For example, these single-copy license terms apply to you if you obtained the Apple Software preinstalled on Apple-branded hardware.
vs
B. Mac App Store License. If you obtained a license for the Apple Software from the Mac App Store, then subject to the terms and conditions of this License and as permitted by the Mac App Store Usage Rules set forth in the App Store Terms and Conditions (http://www.apple.com/legal/ itunes/ww/) (“Usage Rules”), you are granted a limited, non-transferable, non-exclusive license:
( i ) to download, install, use and run for personal, non-commercial use, one (1) copy of the Apple Software...
(ii) If you are a commercial enterprise or educational institution, to download, install, use and run one (1) copy of...and
(iii) to install, use and run up to two (2) additional copies or instances of the Apple Software within virtual operating system environments on each Mac Computer you own or control that is already running the Apple Software, for purposes of: (a) software development; (b) testing during software development; (c) using OS X Server; or (d) personal, non-commercial use.
(I shortened B.i. and B.ii.)
http://www.apple.com/legal/sla/docs/OSX1082.pdf -
Mobile Me no longer exists and i want to use icloud. But i need to download Mountain Lion but I am told I can not purchase for my 2007 Macbook Pro. I am now running Snow Leopard.
What can I do?Upgrading from Snow Leopard to Lion or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
A. Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
B. Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply. -
could not install mountain lion We could not complete your purchase. OS X Mountain Lion is not compatible with this computer. I'm running the latest update 10.6.8. Any help to overcome this issue will be great
rarramirez wrote:
Any help to overcome this issue will be great
There is nothing to overcome, your mac is too old to run Mountain Lion. For an iMac it must be a (Mid 2007 or newer) http://www.apple.com/osx/specs/ -
Error when installing Mountain Lion. I'm stuck...
I'm trying to install Mountain Lion to my iMac. After getting the instalation under way I returned to see an error. I tried to reinstall in and had no joy. I read a few things on the discussions and so have tried to repair my disk in DU - after verryify disk the repair option is greyed out. I've tried to erase my disk and start over, but I can't get it to 'unmount'. I've tried to restore from my time machine but get an error message about volume's being used. I've read the info in the little operations manual about repairing, restoring and reinstalling and tried that. Nothing.
I'm stuck.
Any ideas?
Thanks very much.This says Snow Leopard, but it applies to Lion as well.
From Kappy
Install Mountain Lion Successfully from 10.6.8 -
Purchased MacBood Air. Want to install Mountain Lion to our MAC. How do you do that?
I purchased a MAcBook Air, and want to install the OSX Mountain Lion that came with it to my MAC. How do I do that?
You have to purchase Mountain Lion for the other Mac. That's because the Mountain Lion license that comes with the MacBook Air only allows you to install it in this MacBook Air.
In your other Mac, follow these steps to upgrade to Mountain Lion > http://www.apple.com/osx/how-to-upgrade Note that, if you have 10.5 or 10.4, you will have to upgrade to Snow Leopard if it's supported > http://support.apple.com/kb/sp575
Before upgrading, make a backup of your files and check that your apps are compatible > http://www.roaringapps.com -
I installed mountain lion but I lost iMovie and others apple apps
I installed mountain lion in my macbook but now I lost imovie, iphoto and garageband. How take the apps again?
I am unaware of Mountain Lion removing any applications. Did you erase your disk or something? If so, you will have to restore them from backup. You can use Migration Assistant to do that. If you purchased them from the App Store, you can download them again.
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Will everything delete on my macbook of i purchase and install Mountain Lion?
Will everything delete on my macbook of i purchase and install Mountain Lion?
No. Back it up anyway.
(72750) -
I have an older 13" macbook with snow leopard, I want to upgrade to the newest mountain lion, can i just purchase and instal?
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion. -
Hi I need some help, I have purchased a secound hand MacBook Pro and cant install mountain lion, I have set up user name and password Ok, any sujestions cheers?
Make sure it meets the requirements for Mountain Lion: http://support.apple.com/kb/HT5444
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