Installing new version of quicktime

Hi,
I am trying to install a new version of quicktime. when I get to the end , it says that an older version is installed on my computer and can't be removed. contact your technical support group. How do I rectify this?
thanks

QT is without a doubt the most difficult and troublesome software to install on a windows operating system. Your best bet would be a search of the discussions forum, to try and find a solution that may work for your computer.
Anyone that purchases a Apple device should just return it, you should not have to go thru problems getting it to work

Similar Messages

Unable to install new version of quicktime

Ive tried to install the new version of quicktime but windows tells me that "it cannot uninstall the older version
of the program". Went to add and remove and deleted the older version. No quicktime files remaining in the windows system 32 folder. Have disabled all virus, spyware and firewall programs, in fact have disabled all programs in msconfig startup tab. No quicktime folder shows in windows explorer. Show all hidden files marked. I am system admin. on my computer. Have deleted the contents of the temp folder and the trash bin. Still the same error. This also prevents me from using the newer version of itunes.
Please help as I have been at this for quite a while now

I have had a ipod for a long time and now suddenly i have to download a newier version of itunes and QuickTime. So I tried to but it won't work. I went and looked my file and it says I have them but every time I try to get into itunes it says "QuickTime version 7.0.4 is installed, itunes requires QuickTime version 7.1.3 or later. Please reinstall itunes".I tried alot to get it working again and this is the only computer we have! Can you help me quick?
dimension E510 Windows XP It's a dell, and we have cox.

HT1926 When Installing new version error is quicktime cannot uninstall old version

When trying to install new version of Quicktime, I get a error message that quicktime cannot uninstall old version. This also affects Itunes to work. Get Message Itunes has encountered a problem and needs to close. I think not having quicktime working affects my Itunes from launching.

Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATION" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up").
In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC. Now try another QuickTime install. Does it go through properly this time?

I am trying to reinstall iTunes but everytime I try to reinstall it, it is telling me that I can't because I have a newer version of Quicktime installed. The problem is that I cannot uninstall this, please help.

I have just purchased an iPhone 4, but it wasn't connecting to my iTunes, so I took advice and uninstalled iTunes. But when I am trying to reinstall iTunes, it keeps telling me that I cannot because I have a newer version of Quicktime installed. I cannot find this newer version anywhere, and have gotten rid of the Quicktime folder, but it is still refusing to install iTunes.
Please help, I have tried everything.

But when I am trying to reinstall iTunes, it keeps telling me that I cannot because I have a newer version of Quicktime installed.
That's usually caused by damaged QuickTime installation configuration information on the PC.
Unfortunately, this sort of trouble has gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we have to find a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes again. Does the install go through properly now?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Can't install Itunes 9.2 "Newer Version of Quicktime"

I got a new itouch last week. Worked fine. Then went to update software to new OS (maybe Apple could have put this on a brand new one instead of older OS?!). Message said i needed Itunes 9.2. Went to update and got error "newer version of quicktime installed" and that i can't update since iTunes needs Quicktime. Tried several approaches, no luck. Deleted Itunes for a fresh start and then this wiped the Itouch clean which i had not at all intended. But, despite this exact same error message. I have been working on this and have used various uninstallers and searched the registry, cleaned temp folders, compressed and defragmented the hard drive. Downloaded Chrome, tried manually installing Itunes using Apple Software update, etc etc etc etc etc. Same message. Do i need to wipe the hard drive? Does anyone from Apple have any idea what to do? All message boards i have seen indicate that they do not.

Message said i needed Itunes 9.2. Went to update and got error "newer version of quicktime installed" and that i can't update since iTunes needs Quicktime. Tried several approaches, no luck.
That one has gotten complicated ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for *at least version 3.0* of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install CleanUp"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Newer version of Quicktime (allegedly) installed

Hi All,
Can anyone give me an idiots guide set of instructions to solve this problem? When I try to re-install my iTunes, I get the message that I have a newer version of Quicktime installed but I have wiped (as well as I can) any trace of quicktime from my laptop. I know this involves downloading msicuu".exe (?) but where to get it from and what to do with it once I have it are beyond me!
Thanks in advance to anyone who can point me in the right direction,
Dave

Not sure what instructions you've seen so far, Dave. But here's my standard set of instructions for a quicktime.msi problem nowadays:
Unfortunately, these sorts of msi-related troubles have gotten more complicated to deal with ever since Microsoft pulled the Windows Installer CleanUp utility from their Download Center on June 25. First we need to hunt down a copy of the utility.
Let's try Googling. (Best not to use Bing, I think.) Look for a working download site for at least version 3.0 of the Windows Installer CleanUp utility. After downloading the utility installer file (msicuu2.exe), scan the file for malware, just in case. (I use the free version of Malwarebytes AntiMalware to do single-file scans for that.)
If the file is clean, to install the utility, doubleclick the msicuu2.exe file you've downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any QuickTime entries and click "Remove".
Quit out of CleanUp, restart the PC and try installing iTunes 9.2 again. Does the install go through properly this time?
(If you do find a clean download site for the correct version of CleanUp, please don't tell me where it is. Without wishing to sound paranoid (although I grant it does sound paranoid), there is a non-zero chance that posting links to download locations for the utility here at Discussions leads to that download location being shut down.)

Can't install Quicktime - Error "A newer version of quicktime already..."

Hi, I have a Dell XPS running Windows Xp Media edition. Quicktime files would not play so I downloaded the newest version of Quicktime and an error comes up saying, "A newer version of quicktime is already installed. This installation of Quicktime can not proceed while the newer version is installed." I can't find a newer version on the computer and the application seems absent. Only suplimentary Quicktime files are found. Please help.
Thanks,
Eric
Dell XPS Windows XP

I'm having this exact same problem. I have a Gateway running Windows XP Media Edition.
I can't run quicktime, it says it's not there. I've tried uninstalling using add/remove and it says the uninstall.log file is missing. I tried uninstalling using the QT uninstaller option in its folder, it says the uninstall.log is not there. I tried 'repair' option on the iTunes+QT installer that I downloaded. Still the same issue.
I tried the stand alone QuickTime installer and it tells me "A newer version of quicktime already exists".
I tried deleting the residual quicktime folders from my c:\program files. I tried deleting the residual QT references from my regedit. I downloaded the MS Windows Install Clean Up and looked in there--found 2 more things that could possibly be quicktime related and removed those. I tried again -- same error message.
I'm not sure what else to do. I'd really like to get Quicktime and iTunes working by Christmas so I can sync my shiney new iPod.

ITunes won't install because there is already a newer version of Quicktime

I am trying to install the new version of iTunes, but halfway through the installation process a message comes up that says there is already a newer version of Quicktime installed and iTunes cannot be updated. I tried many things like uninstalling Quicktime but this did not work. How can I get iTunes installed?

Hello lberle
Check to see if you are up to date on iOS by going to Settings > General > Software Update and update it if it needs it. Then update Pages one that is done by going to the App Store.
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/ht4623
Regards,
-Norm G.

Installing New version QuickTime and ITunes

I have exhausted all the standard installation help. Every time I try to install the latest version I get the following: Cannot open HKEYLOCALMACHINE|Software|Classes|QuickTime.QuickTime|CLSID
Verify you have access
I assume this is a registry problem - I am logged on as administrator and have run a registry cleanup programme. Any suggestions?

as installation begins it starts running the QuickTime install and says "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed". Funny thing is....it won't let me uninstall QuickTime because it gives me the same error as mentioned before
Okay. Let's try removing your existing QuickTime by other means than the "Uninstall a program" control panel.
Download and install the Windows Installer CleanUp utility:
Description of the Windows Installer CleanUp Utility
Now launch Windows Installer CleanUp ("Start > All Programs > Windows Install Clean Up"), find any QuickTime entries in the list of programs in CleanUp, select those entries, and click “remove”.
Next, we'll manually remove any leftover QuickTime program files:
(1) Open Local Disk (C:) in Computer or whichever disk programs are installed on.
(2) Open the Program Files folder.
(3) Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion.
(4) Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder. Click Continue if Windows needs confirmation or permission to continue.
(5) Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
(6) Restart your computer.
Now try another iTunes install. Does it go through properly now?

A newer version of Quicktime is already installed.

I installed my new Nokia software for my phone on my laptop which messed up so I did a system restore.
Since then Itunes and Quicktime stopped working.
After following a lot of stuff other people had tried I'm now at the stage where if I download the combined itunes/quicktime installer it tells me a newer version of Quicktime is already installed and if I download the stand alone Quicktime installer it tells me that the configuration data for this product is corrupt and to contact support personnel.
Please help!

go to microsoft free downloads and install the "installer cleaner"
use that to uninstall Quicktime.
close it and then open "my computer" "local drive' "windows" "system32" and delte any folder or file in there with Quicktime
close and then go to my computer/local drive/program files and delete any Quicktime. Close
Go to web and download the 7.3 version - it worked for me (after 6 hours, registry cleaners, etc ..and finally help from Apple)
i was getting your error message and also the buffer overrun and even fatal error and systm32/ddl
good luck!

Install Itunes, message says newer version of Quicktime is already installe

I have tried every which way to uninstall Itunes and Quicktime. When I try a new install Itunes it stops and says a newer version of quicktime is already installed, then I close out of that window and the next one says that Itunes can not be installed without Quicktime. Help, I have spent most of today on this and i am ready to toss my computer and Ipod!

Thanks beaner!
Okay, we're now going to try uninstalling iTunes and Apple Application Support (if it is still present on the system). Then we'll reinstall iTunes, which should reinstall Apple Application Support as well. We'll also take a few additional explicit precautions along the way.
First, download and save a fresh copy of iTunesSetup.exe (the itunes installer file) to your hard drive. (Don't run the install on line, and don't start the install just yet.)
http://www.apple.com/itunes/download/
Quit QuickTime and Safari 4.0.4 if you have them open. (They both use Apple Application Support, and will interfere with the uninstall if they are open.)
Now head into your "Uninstall a program" control panel. Uninstall iTunes. Uninstall Apple Application Support (if it is present).
Next we'll clear away any leftover program files and folders.
In "Computer" open "Local Disk (C:)".
Open the "Program Files" folder.
Right-click on the "iTunes" folder (if it still exists) and select "Delete".
Open the "Common Files" folder.
Open the "Apple" folder.
Right-click on the "Apple Application Support" folder (if it still exists) and select "Delete".
Empty your recycle bin and restart the PC.
After the PC restarts, don't open any applications. Disconnect from your network and/or the internet. Now disable all your security software (firewall, antivirus, antispyware).
Now start the iTunes reinstall by doubleclicking on the iTunesSetup.exe file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Did that install seem to go through okay? If so, does your iTunes launch properly this time?

Can't install new version of itunes or quicktime

Like others, I get the error message Apple Application Support needed to run itunes Helper. Uninstall itunes then instal again. I have repeatedly tried to instal new version of itunes having uninstalled (following troubleshooting page) the old version. I also get the Microsoft windows message Windows installer stopped working and was closed. When I try to install Quick Time on its own I get the message "An error occurred during the installation of assembly Microsoft VC.80,CRT.... What can I do?

*replying to daya*
0X800736FD
In general, these ones tend to be caused by underlying problems on the PC that can prevent Windows Updates from installing. So my main strategy with them is to try to fix the Windows Update issues. If we can get Windows Updates flowing again, that generally clears up the iTunes install errors +en passant.+
Head into your Windows Update, and check for any new updates. Do any fail? If so, open your Update History and doubleclick on the failure entries to bring up a small box with alphanumeric error message codes. Are you getting 8000FFFFs? (They often seem to be associated with an iTunes-install 0x800736FD.)
If you're getting 8000FFFFs, try the following Microsoft document:
[Windows Update Error 8000FFFF|http://windows.microsoft.com/en-US/windows-vista/Windows-Update-Error- 8000FFFF]
Head back to Windows Update, and stock up on any updates you're behind on. Once you're completely up to date in that regard, try another iTunes install. Does it go through properly this time?

Can't uninstall older version, can't install newer version

I bought The Wiz off iTunes, and it stopped about nidway through it and told me there was an error. So I contacted a tec dude, and he told me to download a newer version of Quicktime. So I tried, and it told me that a newer version as installed and the installation process could not be finished. So then I tried to uninstall the version of Quicktime I had, and it said the same thing, that I could not get it uninstalled until the newer version of Quicktime was uninstalled. I know my way around my computer very well, and there is only one version of Quicktime installed on it, which is 7.5.5. I tried downloading a newer version, 7.6.2, but it still gave me the same message.
Until this is fixed I can't download anything off iTunes and it's driving me crazy. Any ideas?

It's gotta be in here
http://discussions.apple.com/thread.jspa?threadID=2096581&tstart=15

The installer thinks a newer version of QuickTime exists.

I tried to upgrade to iTunes 7.6, but I couldn't, so I tried installing it manually. I uninstalled iTunes and QuickTime, but when I went to install iTunes I got the following error message. "A newer version of QuickTime is already installed. This installation cannot proceed while the newer version of QuickTime is installed." I am running Vista. Any help would be great. Just keep in mind that I am not very computer smart.

I now have the exact same issue. I have thoroughly cleaned any trace of Itunes or Quicktime including the Registry and still it thinks there is a version of quicktime on this pc. I was able to find an older Quicktime and Itunes 7.5 and they will install, but I didn't run it before trying to run the 7.6 version install. It continued to say a new version of Quicktime was there but its not. I don't know where they are looking to see if a version exists. They should have a way to force an install to overwrite no matter what is on a PC. Are you listening APPLE??????? Get with the rest of the software world. Guess I should go get a Zune...

Why can't I install newer version of iTunes on my Windows Vista Home Premium?

Hi!
Why can't I install newer version of iTunes on my Windows Vista Home Premium?
I states that I am missing essential files in order to install. It doesn't say which ones.
Tried to uninstall the old iTunes so now I'm caught without iTunes.
Any thoughts?
/tjolmes

Hey gallaleo3,
I would run through the recommended troubleshooting steps in the following article:
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Best,
Delgadoh

Installing new version of quicktime

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