Installing Officejet 4500

Okay, so i bought my grandparents a new laptop. im having difficultes installing thier Printer(Officejet 4500). Near the end of every time i download the software i get a emessage saying download was canceled. im not sure if this is a network or compabatiblity issue.

kmoore1192
Welcome to the HP Forum.
It does not sound like you are getting to the point where it is software compatibility -- the download is not finishing.
Try a different browser?
Make sure the computer is not doing anything else...
Try downloading the software to your notebook, transfer to a USB stick and put it on their system...
Have a friend download the software?
Download the software to your OneCloud, iCloud, some-Cloud account...
General Instructions to Install the Printer Software
Reminder:
In most cases, the Solution Center has been replaced by the Printer Assistant.
The Printer Assistant shortcut will be installed on your Desktop during the last part of the installation.
Windows Operating System:
Create Restore Point: Create a Restore Point – Win7 OR Create a restore point Win8
Open HP Drivers & Downloads
Enter your Printer Model information
Select your Printer from the “Results” list
OR
Open HP Officejet 4500 All-in-One Printer Series
Select your Printer from the “Results” list
Enter your Operating System in the Drop-down menu
Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the Basic Driver, e-print, or Full Feature Software
Save the *.exe installation package(s) on your computer
The file(s) will likely save to the "Downloads “folder.
Be sure to look for Updates as needed for your installation. If available, you may download the Print and Scan Doctor and / or other programs from Category – Utilities.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select run as Administrator and install.
NOTES:
Look at the bottom half of the main webpage for your printer for helpful videos to assist with the installation of the printer software!
Scroll the video list back and forth until you find the video that most closely matches your situation.
If using a USB connection: Download and install the driver software before connecting a USB cable.
Ethernet: Connect the printer to the network and (Optional) assign the printer an IP address at the router. Once the printer is connected to the network, be sure the printer is switched on and then install the printer software.
After the initial installation is complete and working, check / install Category - Update
There is valuable information at the printer’s website, including sections for Manuals, Troubleshooting > How-to, Troubleshooting > Solve a Problem, and alerts and notifications for your printer. Be sure to take an extended look at what is available. Bookmark the page.
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Although I strive to reflect HP's best practices, I do not work for HP.
Click Accept as Solution when the Answer is a good Fix or Workaround!
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Dragon-Fur

Similar Messages

Install officejet 4500 g510g-m

im trying to install the office jet 4500 all in one to my computer please help to install
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Wireless install is only possible with the G510n-z models of the Officejet 4500 series printer. I should be able to point you to the right software, if I know your OS, but you won't be able to set the printer up wirelessly. What OS are you using?
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Driver for Officejet 4500 Wireless all-in-one will not install after upgrading to Windows 8.1

Upgraded to Windows 8.1 on Pavilion g6. Officejet 4500 Wireless all-in-one still prints but won't scan. Downloaded full feature driver. Installation quit giving error message 'file cannot be found'. Tried 'chat' sessions with no resolution
This question was solved.
View Solution.

Hello bob5e,
I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
1. First of all, try installing by using The Printer Install Wizard for Windows which finds the correct driver for your unit and installs it.
2. If that does not work, please try this next troubleshooting document step by step.
Installation issues - The Progress Bar on the Software Installation Stops or Stalls
I hope this helps!
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP Officejet 4500 driver not installing HP Solution Center fully-so can't scan

New laptop w/ Windows 8....Have installed the right driver...but the driver isn't downloading the HP Solution Center suite, so I can't instruct the HP Officejet 4500 to scan. Printer is communicating w/ laptop. I don't use the online fax options, but am sure they wouldn't work either.
How do I get the driver to fully install the HP solution center so I can instruct the device to scan????

CD didn't work. Download software, didn't work when it came to plugging into usb port, don't even get a BACK button, nothing. Printer not recognized by laptop. Did all the solutions/uninstall/install etc. Printer is working though, prints out the exact same thing each time I press the green button on the printer, but is not connected to laptop. So it's not the printer, it works.
Now what?

Officejet 4500 Wireless All-in-One Printer - G510n & Win 7. Installing since October Last Year.

I have a Toshiba Satellite A665 Laptop with Windows 7 Home Premium OS. Initially I installed the Printer software and Drivers from the product disc, connect via USB during setup as requested and the printer would work fine, until I shut it down at the end of the day. The next day, I get the message that the "Drivers for Officejet 4500 Wireless All-in-One Printer - G510n are missing". This all started last October and continues.   The Network diagnostic tool doesn't see the printer, but the Print & Scan Diagnostic tool identifies it, but then the program stops responding.
I have installed, uninstalled, reinstalled the drivers and software from both the product disc and from hp.com at least 10 times. I have installed the basic setup as well as the full installation. the only thing I can think of is when the printer goes into power saving mode, I lose my wireless connection.

It sounds like your printer IP address might be changing.   Have you run the HP print scan doctor?
hp.com/go/tools --> HP Print and Scan Doctor
This tool will often find issues with printer driver installation.
I don't have a OfficeJet 4500 here, but if there is a wireless button you can push it, get the wireless menu, select IP address.   Does this match the IP Address you find when you select "(Windows Start) --> All Programs --> HP --> HP OfficeJet 4500 --> Update IP Address" from Windows?
If they don't match, use the IP address from the printer and type it into the Update IP Address window. This may help...
I am an HP employee.
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Unable to Install HP Officejet 4500 G510n-z Drivers on windows 8 64-bit

I have a new computer with windows 8 64-bit and officejet 4500 wireless (works perfect on windows 7).
I have downloaded the newest driver from hp site.
All the instalation pass except the last stage configuring the device, after a long runtime it stops
withe en error: "fatal error during instalation" than it unistalling the program, and almost at the end I get the same mesage
with the uninstall.
the printer and the fax are working properly only the scanner I hve to operate through paint or winfax because the
hp solution center was n ot installed.
I checked the divice manager and ther is no driver for the device.
I ran a program from hp "HPPSdr.exe" and it found a problem with the registration the device in the registry.
I have tried every thing tha was writen no hp site nothing helped.

I have copied all the erro mesage:
Log Name: Application
Source: Application Error
Date: 3/21/2013 9:34:24 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: user
Description:
Faulting application name: hpzscr40.exe, version: 14.0.304.0, time stamp: 0x500689b6
Faulting module name: KERNELBASE.dll, version: 6.2.9200.16451, time stamp: 0x50988aa6
Exception code: 0xc00000fd
Fault offset: 0x00000000000145f4
Faulting process id: 0x1140
Faulting application start time: 0x01ce266ae929b8d9
Faulting application path: c:\program files (x86)\hp\digital imaging\{6b9b2e57-d988-4258-8a2c-6f3657a600bd}\setup\hpzscr40.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: 5555e322-925e-11e2-be7b-bc5ff48a74f6
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-03-21T19:34:24.000000000Z" />
<EventRecordID>3929</EventRecordID>
<Channel>Application</Channel>
<Computer>user</Computer>
<Security />
</System>
<EventData>
<Data>hpzscr40.exe</Data>
<Data>14.0.304.0</Data>
<Data>500689b6</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.2.9200.16451</Data>
<Data>50988aa6</Data>
<Data>c00000fd</Data>
<Data>00000000000145f4</Data>
<Data>1140</Data>
<Data>01ce266ae929b8d9</Data>
<Data>c:\program files (x86)\hp\digital imaging\{6b9b2e57-d988-4258-8a2c-6f3657a600bd}\setup\hpzscr40.exe</Data>
<Data>C:\Windows\system32\KERNELBASE.dll</Data>
<Data>5555e322-925e-11e2-be7b-bc5ff48a74f6</Data>
I hope this will help you

Windows 8.1 Will not Allow me to Install the Drivers for Officejet 4500 Series

Hi....I just purchased my new Laptop running Windows OS 8.1. I tried to install the Software for my
HP Officejet J4500 Series and the install process Stops with this MESSAGE:
"HP Officejet 4500 Series. The Operating System on this Computer is not Supported. The installation
cannot continue until this is resolved
Supported: Windows 2000 Windows-XP 64 bit"
I love my Officejet J4500 it has never failed me. I purchased this printer 3 years ago from Best Buy.Is their a New Software Drives that I can Download so that my J4500 will operate with my Win-8.1 OS ??
What suggestions do you have for this problem... Thank you for your Help with this....Rginarizona

Hi,
Try
HP Printer wizard
http://ftp.hp.com/pub/printers/hppiw/hppiw.exe?jumpid=ex_r4155/hho/ipg/ccdoc/piw/
Download and Run the HP Windows 8 Printer Install Wizard
Regards

Erreur install HP officejet 4500 G510 on PC HP with windows 8.1 64 bit

When i would like install my print HP 450 G510 I obtain an error message during installation. Can you help me

Hi @chris31
I understand you are having some difficulty installing the software for your Officejet 4500. I would like to help. I can't understand what the error message from your screenshot says, but I think the following steps will help you to complete a successful install.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted
Download the software and choose to save as, save to desktop > OJ_AIO_4500_G510g-m_Full_Win_WW_140_408-4.exe
After the software downloads and extracts, open the temp folder again, use the instructions from step 1.
Look for, and open the folder starting with 7z (Example: 7zS2356)
Open folder Util
Open folder CCC
If you have an HP computer run the L3uninstall.exe. If you have a non-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
Image source
Download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Error on installing drivers for HP Officejet 4500 G540n

After changing the printer cartridges in the printer it would not print, saying that the print spooler was not running. After several attempts to restart spooler, I uninstalled the print drivers, and then tried to reinstall them. I was given an error 'The remote procedure call failed' and was unable to finish the installation. How can I fix this problem.

Hello there Lee-J,
Welcome to the Forums
I noticed your post about the issue you are having installing your Officejet 4500 G510n.
I would like to do my best at helping you with this issue, however, I would need to know your Operating System so I can research this for you.
Please respond with your OS and I will look into this.
Thanks,
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Re: i lost my install disk that came w/ my HP officejet 4500 wireless do I download the basic driver

I need help installing my printer I just bought a new desk top and need to get my printer installed

Hi @MKSS ,
I see that you need the drivers for the Officejet 4500. I will certainly do my best to help you.
Here is the URL to download the Full Feature Software and Driver. This will also install additional software for using the printer features and scanning software.
HP Officejet 4500 Wireless All-in-One Printer - G510n Drivers.
Select your operating system, click next and click on the software to download and install.
This link provides all the steps for installing the printer, by a USB or a network connection. Just select your operating system and how you want to install the printer. Install / Uninstall software & drivers.
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

I need to install my hp officejet 4500 without a disk

I need to install my hp officejet 4500 without a disk
This question was solved.
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Hi,
Please use driver and applications from this link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=3919448
Regards.
BH
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Officejet 4500 wireless printer keep geeting error message when installing the driver

hi can anyone help im trying to install my officejet printer 4500 g510 n-z driver from the hp website and i keep getting an error message and i have no idea how to stop getting this message as i have tried a few times to install the drive and keep gettimg the same message im running windows 8.1 if tht helps
thanks john

Hello jono13,
Welcome to the HP Forums!
I understand you're receiving an error message when installing the Officejet 4500 software. What is the exact error message on your computer? Could you send a screen shot of your exact error?
How will you be connecting this printer? Wireless or USB?
Please verify this information and I will assist you further.
Looking forward to hearing from you.
I worked on behalf of HP.

Since most recent OS update, my iMac intel won't open my HP Officejet 4500 scanner. I have un-installed and re-installed the 10.8.3 update and the dame with HP drivers. I get the essage (HP scanner won't open because of a problem". Suggestions???

Since most recent OS update, my iMac intel won't open my HP Officejet 4500 scanner. I have un-installed and re-installed the 10.8.3 update and the dame with HP drivers. I get the essage (HP scanner won't open because of a problem". The printer works, but not the scanner. Suggestions???

It's possible that you need new drivers from HP, in order to be compatible with OS X 10.8.3. Looking at HP website, they haven't released new drivers since last November. You might need to wait for new drivers or contact HP to push for an update.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=3919448#N218

I have a HP Officejet 4500 wireless, how do I install it wireless

I have a HP Officejet 4500 wireless, how do I install it wireless

Hi,
use the link below to find a how to doocument.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01977637&tmp_task=useCategory&cc=us&dlc=en&lang...
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Although I work for HP my posts and replies are my own
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To install an hp Officejet 4500

Do I use the software that comes in the box of the hp officejet 4500 or I have to download the software using Mac OS x Software Update, which I do not know how to do it?

Hi,
What exact operating system do you have on your laptop?
If you use a Windows XP, Vista or 7 Starter edition, only basic drivers are available and only a USB connection is supported by the operating system, A Windows Starter edition do not allow enough processes to run and communicate with a printer through the network. if you use any standard edition of Windows the full software will be installed.
The drivers below are intended for Windows XP, Vista or 7 (assuming it cover your operating system?):
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80348-1&cc=us&dlc=en&lc=en&...
If that does not meet your needs be sure to provide some more details as the operating ssytem version, required connection type, etc.
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If my post resolve your problem please mark it as an Accepted Solution

Installing Officejet 4500

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