Installing on Windows - stuck on "license" screen - can't sync

My wife and I were trying to do tech support over the phone for her brother. He has a new iPhone and a Windows computer (XP) and was having trouble getting it to "sync". Since this was over the phone, it's possible I have some details screwy, but wanted to post to see if this sounds like an experience others have had (and hopefully find a solution).
We had him download and reinstall itunes (so he has the latest version) and connect his iPhone. He says the iphone shows up in devices, but there is a license agreement in the right hand part of the the itunes window. The only options are "save" and "cancel". If he choses save, the file is saved and nothing happens, the license agreement is still there. if he chooses cancel, the iphone disappears from the devices menu.
Usually, there is an "Accept" button, but he said he didn't see one. Has anyone else seen this license window? Is there an accept button? Is there a way around this.
I had set my iPhone up using my mac. I thought I might be able to replicate his problem by connecting to a PC I have here (running Vista). It shows up nicely and I don't see any license screen (perhaps because I've already agreed to the license when I set it up on the mac).
The only other relevant detail I have is that he supposedly "skipped" the registration step.
Any help would be appreciated, sorry the details are so sketchy, I'll update if I get any more info....

Thanks to both of you above for the suggestion. I will have him try that and get back to you if that solves it.
Thanks!

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Installing on Windows - stuck on "license" screen - can't sync

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