Installing Photoshop CC: "Download error. Contact customer support (49)"

Hi. have just purchased the creative cloud. I try downloading/installing Phoshop, but at the end it comes up with: "Update failed. Download error. Press Retry again or contact customer support (49)" ??!! I have tried again offcourse - problem remains,
Running on Windows 8.1, 3200x1800 ppi screen on Dell M3800. InDesign installed and working ok as far as I can see by briefly testing.
Actually I am able to open Photoshop - only to find out, that it is impossible to use, because the interface is not being scaled - leaving the menus so small, that it is impossible to see anything!!?? This issue I also found in this thread: http://forums.adobe.com/thread/1323412?start=160&tstart=0
- so my primary question is about the download/install error.
Any help appreciated, thanks

Nostricum did you receive a download error (49) while downloading an update to Premiere Pro and Photoshop?
I would recommend reviewing Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html which discusses how to resolve download errors.

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Hello Bradley,
sometimes the "opm.db file" is the culprit. In this case you should delete it.
But as much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool.
Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: ... helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
If necessary and for further questions click through http://helpx.adobe.com/contact.html or http://helpx.adobe.com/de/contact.html and if "open" please use chat, I had the best experiences.
Good luck!
Hans-Günter

Can't download AE, IT SAYS 'DOWNLOAD ERROR, CONTACT CUSTOMER SUPPORT 49

i'm not able to download AE, IT SAYS 'DOWNLOAD ERROR, CONTACT CUSTOMER SUPPORT 49, can you a advise?

you mean you can't install.
did you download the installation file or are you using a disc?
what ae version, is this part of a suite or stand-alone and what os?

All I get is message "Download Error" Contact customer support. That contact is apparently impossible!!!!! Could be Mavericks 10.9.3. everything worked until recently.

If I try to download anything now, I get message "Download Error - Contact customer support." I have Mavericks 10.9.3 on my Mac. Up till recently I had downloaded Photoshop and Illustrator and Lightroom 5. Now I am getting nothing for my money. Rostov

Rostov please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

When I click on Apps in the Creative Cloud panel is days Download Error contact customer support

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OS X 10.9.4
3.4 GHz Intel Core i7
16GB RAM 1333 MHz DDR3
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I wish. Just this ambiguous msg.
I've gone round and round their online support. Seems like it's all for specific apps. Can't find anything for the CC window itself. Screen capture attached.
Many thanks for your time!

Within my desktop apps panel all i'm getting is 'Download Error, contact customer support'.

I've already tried shutting down and re-installing.

Son of Ralph please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors. The steps are beneficial regardless on if you are receiving an error number or not.

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Hi Olwog51,
Please refer the solution given in the following user thread.
Creative Cloud - Download error - stubborn error
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Update Failed - Download Error - Contact Customer Support (49)

HELP - I can't DL PSCC (2014) or Extension Manager.

Link for Download & Install & Setup & Activation problems may help
-Online Chat http://www.adobe.com/support/download-install/supportinfo/
or
Error 49 https://forums.adobe.com/thread/1491394

When I click on the apps tag in creative live, I get the message download error contact customer support click help which led me here

Hi What should I do next?

Hi,
I will assume that you're on MAC ,go to :
/Users/[user name]/Library/Application Support/
Select Adobe folder and click "CMD + I "
Gave read and write permissions to all users .
Click on the gear at the bottom and apply the changes to included items .
Retry .

Download Error, contact customer service.

Hi guys,
I'm using Maverick 10.9.3 and I'm having issues with my Adobe Cloud, I tried updating InDesign yesterday and it didn't work saying that my InDesign program was still open even though it was closed.
It repeatedly told me that the Program was still running even when it wasn't and when I tried to close the error message it decided to keep popping up over and over again after I would close the message.
See the screenshot below, I have no idea what the actual error is.
Please help!
-Brikken

Brikks45 please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

Trying to install Photoshop CC but get following message, download error. press retry to try again or contact customer support.(49)

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disable running antivirus/firewall programs.

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Hi ...
If you have anti virus software installed, you need to disable that in order to download apps.
Apple's policy clearly states that, "all sales are final" > iTUNES STORE - MAC APP STORE - TERMS AND CONDITIONS
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Hi daveforrestaid,
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Hi... I just attempted to update CC. Download itself appears to have happened, but when then I got this message... Installer was unable to access a critical file/directory. Please try installing again.(Error code: 43) Contact Customer Support .... can

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Hi Serpent,
Try the following Steps:
open activity monitor and close all Adobe related applications
navigate to: /Library/Application support/Adobe
In that directory you will see a folder named OOBE - Rename that folder to OOBEold
Navigate to: MAC HD /Application/Utilities directory
In there you will see a folder called "Adobe Application Manager" - delete it
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Open the Cleaner Tool and choose to clean "Creative Cloud" only.
Download and install Creative Cloud again - https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg
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This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
A chat session where an agent may remotely look inside your computer may help
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html

Installing Photoshop CC: "Download error. Contact customer support (49)"

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