Installing Photoshop CS4 Extended upgrade on my Mac Pro. query

Hi all I do hope you can help me. I have just purchased ps cs4 extended upgrade for my Mac. On attempting to install the istall program checks my system profile then asks me for the serial number for the new product. all well up to this point, then on the next page it tells me it cannot find an existing product to upgrade from and asks me to insert the serial number of the qualifying product. I have the full version of cs3 standard on my Mac so i insert the number. Ok so far. on the same page it asks me to choose my qualifying product showing cs3 extended in the box. However when I try to insert cs3 standard I find there is nothing to change to only this one option. On the adobe website it clearly shows that I should be able to update from the standard version to extended. Can anyone dvise me. I purchased the upgrade from Apple and I note it is the international version.

Thank you for your Help, just come off the phone to Adobe. I had to put a Challenge code in as it was as you suggest the wrong package only allowing Upg from CS3 Extended. All sorted now thanks to a very patient and helpful Adobe guy. Have since updated and everything seems ok even though I am on Snow Leopard.
Thanks again Denis

Similar Messages

I need to install photoshop cs4 extended from a disk to a new computer because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

I have to install Photoshop CS4 extended on a new computer from a disk because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

Find your serial number quickly
You can activate software without following up and registering it... at least that was the case in the past. The serial number is normally located on the disc case or a box inside the main box. If you did not purchase the disc from Adobe then it is possible you would have dealt with a redemption code, in which case it would have been up to you to keep a record of the serial number, especially if you did not follow up and register the software.

Help with install photoshop cs4 extended in win7 64bit !

im using windows 7 ultimate 64bit, i tried to install photoshop cs4 extended but when it's done with error. So any idea about this issue ?

I'm not a mod but I have the Links.
CS4 Clean Script.

Cannot instal photoshop CS4 Extended. get error code 1605

trying to instal photoshop CS4 Extended and also elements 10 neither will instal and I ger error code 1605.
Please help

This may help Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
and Photoshop: Basic Troubleshooting steps to fix most issues

Installing photoshop cs4 extended with cs3 suite

Hi,
I would like to install photoshop cs4 extended with cs3 suite on the same drive.
Is it possible? Should I uninstall photoshop cs3 (not extended) from the drive first?
Should I use the WinCS4Cleanupscript before I do that.
I dont want to uninstall the whole suite cs3.
Thanks for your advises

CS3 will co-exist quite happily on your computer with CS4.
Do not remove it until you are completely satisfied with the new version!
There is absolutely no need for the clean script at this point. It is only to clear up after messed up un-installs.

Photoshop CS4 extended upgrade problems.....Help!

I am using Photoshop CS3 (registered and activated) on my old computer.
I built a new computer and want to install CS4 extended on it. I purchased a Photoshop CS4 Extended update from Amazon for $342.99. During installation of CS4 on my new computer I entered the serial number. The next page that pops up is Upgrade Check that asks: 1) Select product that you already own: The only choice is Adobe Photoshop CS3 Extended and 2) it asks for the serial number. I am upgrading from Photoshop CS3, not the extended version, so it will not accept my serial number. Photoshop is installed on a trial basis right now.
I tried installing Photoshop CS3 on the new computer but that did not help and CS3 did not recognize the CS2 installation disk that I put in the CD drive to prove that I was allowed to install a CS3 uprade.
The new computer I am trying to install on is an Intel i7 920 processor on a Gigabyte GA-EX58-UD4P motherboard, with 12Gb RAMM, a Sapphire Toxic Radion HD 4870 graphics card, and running Windows XP pro 64 bit. I installed the operating system on the D drive. This computer is not setup to connect to the internet.
I am also trying to install Adobe CS2 Creative Suite (everything except Photoshop), but the CS2 installation does not recognize the Adobe CS1 disk 1 when I put it in the CD drive as requested.
This is all very frustrating considering how happy I have been with my Adobe software all the way back to Photoshp 5. I called the 800-833-6687 number and after playing phone tree for a while was informed that I was calling outside their hours (at noon on Sunday) even though the webpage I got the number from says they are available 7 days a week.
It was bad enough that after spending $195 to upgrade to Photoshop CS3, 3 weeks later Adobe announced Photoshop CS4.
Thanks in advance for any help,
Steve

You do like making things complicated don't you?
From your message I deduce that you purchased an upgrade that is not in the upgrade eligibility path from the version that you had.
It's not logical but then what is these days in Adobe marketing? The only solution seems to be to get back on the telephone.

Photoshop CS4 Extended Upgrade Problem

I tried to install CS4 Extended Upgrade, and when it asks what previous version I have, the only version that is listed is CS3 Extended. I have Photoshop CS. How do I go about upgrading?
I hope I purchased the proper version, as there is no mention of prerequisite versions on the outside of the package OR on the inside.
I asked Adobe support 3 days ago now and have yet to hear from them, so I thought I would ask on here. Thanks.

Nothing anyone here can help you with. Wrong serials/ installer packages having been sent out to people happens a lot, but only sales can manage such issues...
Mylenium

When I try to install Photoshop CS4 extended, machine locks up

Down loaded LION. Photoshop CS4 extended was working initially. Then experienced hiccup, my daughter was going to clean up my machine for me and deleted a bunch of files. Things were so screwed up I had to restore LION. In the process, CS4 got corrupted somehow. Tried to reinstall and whenever I do, the machine locks up and the dark screen of death appears. I've tried everything to get CS4 to work but to no avail. Sure would appreciate some suggestions, I really depend upon CS4 for my photographic work. Thanks

Since my last post (initial question/problem) I logged onto Adobe. Among their recommendations was to download Adobe CS5 cleaner; which I did. Still cannot even install Photoshop. As soon as I try, I get the dark screen of death which requires that I power down and restart. Any ideas?

Problem installing photoshop cs4 extended

I had an old cs2 version of photoshop which I am upgrading to the student version of cs4 extended. I receieved the disc today, so I have uninstalled cs2 and put the cs4 disc in. Nothing is happening...........there don't seem to be any instructions as to how to install it. Any tips?

penniesnapper wrote:
Any tips?
Setup.exe - as with any other Windows program.
Mylenium

Photoshop CS4 Extended upgrade from CS3 Student Version

I was looking for the Student upgrade from CS3 to CS4 for Photoshop, but could not find it.
I only saw the regular upgrade edition, not the student one.
Could anybody please help me?
Thanks in advance

There is no such thing as a student upgrade. Your educational version of Photoshop entitles you to upgrade to the commercial version of Photoshop but you'll pay the same price as everybody else.
I'm assuming that ($199.99) is still cheaper than buying a new, full educational version.

Problems with installing Photoshop CS4 Extended (Windows)?

Just got new software today and am unable to install it. I keep getting the following error message: DATA_FILE_VERSION. I then have to click ok and then the screen gets hung up with the hour glass. When I try and force quit, I get another error: autoplay.exe not loading.
Anyone else have this problem with this particular program? I've never had a problem installing any software from Adobe or otherwise. Can't seem to get support techs to answer the phone to get help.

Googling only comes up with a couple things where someone was trying to
install a cracked version they downloaded, so it could be a corruption
problem.
If this is a downloaded installer, then redownload it and try installing,
again.
If you are inserting a DVD and autoplay is starting up and you get this
message, you can shut down the installer process as you've done then instead
of double-clicking the DVD, use right-click Explore to view the files
directly on the DVD without running AutoPlay, then find the setup.exe or
something.MSI with EN in it's name to run the installer, directly, without
goint through autoplay. This would only make a difference if the autoplay
is corrupted somehow but everything else is ok. Since your error message
talks about autoplay then maybe that is the case.
If you are calling Adobe for support, it can take hours, depending on when
you call.
This "open letter to Adobe customers" was posted within the last few days
and basically apologizes for poor support, recently, while they change from
support-provider to another:
http://www.adobe.com/support/pdfs/open_letter_to_adobe_customers.pdf

Make Photoshop CS4 (normal) to Photoshop CS4 extended

Hi people,
I tried the whole day upgrading from Photoshop CS4 to Photoshop CS4 extended.
The situation is:
a few months ago, I had installed and activated Photoshop CS4 (normal) at a workstation.
Now we need at this Workstation Photoshop CS4 extended.
What have i done yet:
At first I uninstalled the normal Photoshop CS4, rebooted the workstation, and installed from the DVD Photoshop CS4 with an extended key.
After the installation has finished, and I started Photoshop CS4, I recognized that its not the extended Version, its just the normal one.
After googling the internet, I found the "WinCS5Cleanupscript".
So I have uninstalled the not extended Photoshop CS4 again,
did a reboot,
run the CleanUpScript (which does not recognize any CS4 on the workstation),
reboot again,
installed Photoshop CS4 with the key from the extended version,
reboot,
startet Photoshop CS4 and recognized also, that it was not extended.
Next step:
Ran the CleanUpScript, which found something from CS4 (what is ok, because I did not uninstall PSCS4 this time)
CleanUpScript cleaned some CS4 thins up.
Reboot.
Uninstall everything that begans with an "A" and ended with "dobe" from the workstation.
Reboot.
Than I ran RegCleaner, cleaned everything that began with an "A" and ended with "dobe".
Reboot.
Checked again with RegCleaner if anything was left, but RegCleaner did not recognize any more Adobe things.
Startet Photoshop CS4 and recognized also, that it was not extended.
What can/should I do, to be able to install Photoshop CS4 extended?
I have no more ideas.
regards Kai

Sorry if am not realy precise and correct enough, I try to explain it more exactly:
My Company has purchased Photoshop CS4 (normal) and Photoshop CS4 extended.
For both versions, do I have a separate key; one for the normal, and one for the extended version.
I have the Situation, with one workstation, that there is Photoshop CS4 (normal) installed and activated with a (normal) key, since a half year and it works propperly.
Now we need at this workstation Photoshop CS4 extended. But I can't "upgrade" my PhotoshopCS4 (normal) to Photoshop CS4 extended.
I know that the extended key works for the extended Version, because we also have workstations that needs PhotoshopCS4 extended since Photoshop was installed there.
My "upgrade"-way was:
- uninstalled, PhotoShop CS4 (normal) from this workstation
- Installed it again from the DVD
- entered the key from the extended Version
- waited half an hour, since the installation finished
- rebootet the workstation
- startet PhotoshopCS4 an then I recognized, that this is not the extended Version
- and now, I do not know, what I can do
Now after reading the other posts, there could be one mistake that I could had made.
And its, that I did not have deactivated PhotoShopCS4, but logicaly will it not be deactiveted during the uninstallation?
sorry if my english is too bad, if this is the case let me know, and I try to explain it more exactly.
regards and thanks
Kai

Can't install Photoshop CS4 Ext

I have a computer with Win XP SP3 with CS4 Design Standard already installed.
I installed Photoshop CS4 Extended, but when I start Photoshop Ext, Photoshop (not Ext) starts.
I deinstalled Photoshop Ext and Photoshop in CS4 Design Standard, then installed Photoshop CS4 Ext again.
But when I start it, Photoshop (not Ext) starts.
So I deinstalled Photoshop Ext, deinstalled complete CS4 Design Standard. I used Clean Script CS4, deleted preferences files, then installed Photoshop CS4 Ext again. But still the Photoshop starts (not Ext).
Does anybody have any idea?
Mitja

There is no upgrade path from 7 to CS4 if that is what your asking. You will have to buy the whole PS CS4 Ext product.
Is it worth it? Depends on what you do with the software. PS CS4 Ext comes in 64 bit and can handle all the RAM you can throw at it. But your system must be able to support the CS4 requirements and that in itself could be costly upgrade wise. Photoshop elements is pretty good for the average user. However if you want it all CS4 would be the way to go and is geared for the professional user. I don't consider myself a pro but I use it for my hobby and such.
If you can hold off CS5 is coming down the pipeline. If you buy CS4 extended now at the full blown price and CS5 comes out and you want CS5 you have to eat the price of CS4 plus the CS5 upgrade. Just food for though (No pun inteneded. Ok, just a little one). PS CS4 is a lot of bucks for just casual photo adjustment usage.
Here is the link for elements:
http://www.adobe.com/products/photoshopelwin/?promoid=BPDEM
PS CS4
http://www.adobe.com/products/photoshop/family/?promoid=BPDEK
You can read about each one.

Adobe Photoshop CS4 Extended

I am trying to install Photoshop CS4 extended on my computer running Vista Business without unistalling Photoshop CS3 extended.
The installation installed Photoshop CS4, Adobe media, adobe air, Bridge etc but failed to install other components such as language pack.
The installation failed even if I stop Adobe Acrobat Sppedrun and other Adobe software.
Can someone tell me if I have to uninstall CS3 before installing PS CS4 Extended

Hi Brian ,
What error message appeared when the installation was failed ? Is there by any chance some antivirus running on the system ? i would recommend you to close all open application , stop antivirus and then try to install.

Install Photoshop CS6 Extended on two computers ?

Hello,
Is it possible to install Photoshop CS6 Extended on my two computers ( Mac pro and a Macbook pro ) ?
I already have Photoshop CS6 Extended running on my Mac Pro, but i would like to install it on my Macbook pro too .
Best regards.
Sébastien.

Yes. You can activate the software for use on a maximum of two computers at the same time.

Installing Photoshop CS4 Extended upgrade on my Mac Pro. query

Similar Messages

Maybe you are looking for