Installing Photoshp CC update.
The latest Cloud update installed for Lightroom and Bridge but would not do so for Photoshop CC. Even Ps CC no longer works for Bridge stating that it can not find the jave plug-in. I have updated Java successfuly but this doe not reolve the issue. what do I do now?
Hi maddening,
Which OS are you using? Is it Mac?
When launching some Adobe software for the first time in OS X, OS X may say that a Java runtime needs to be installed. If a button is provided, click it; if not, download the latest Java from Apple and install that. Some users have reported that the Adobe launch issue is not fixed until you reboot a second time after the Java installation.
Similar Messages
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After receiving an error when I try to install the latest update of OS-X, I took my laptop to oour schools IT dept. They tried to run the update in safe mode and then they got an error saying the system could not find the hard drive. Now they want to run a clean install which loses 1000's of docs and pictures. I have Block I exams in med school next Monday and all of my notes and slides are on that hard drive.
The IT dept took the hard drive out and tried to back it up and they said they other computer could not connect or find my hard drive.
Major panic....
I have Norton antivirus and have never found any viruses on the system. I also have a program called ExamSoft which some other students here have noted they had similar crashes. Not sure if that is the issue...Several take home messages here:
always back up before you update.
always back up anything you don't want to lose. Kind of like flossing. Only floss the teeth you don't want to lose.
Norton is very, very bad software, and you should get rid of it.
You don't need antivirus software on your mac. Antivirus software on macs causes more trouble than it is worth.
Your hard drive may be failing and thus may not be salvageable.
You could try booting into the recovery partition and seeing if you can repair your hard drive.
If that doesn't work, then there is a small chance that a third party utility (like Disk Warrior or TechTool) might be able to fix your drive (if it is not failing).
If that doesn't work, you may be able to send your drive and a lot of cash to a drive recovery service and see if they can get your files off it.
In the mean time, get notes and slides from a (smart) friend. -
Installed latest itunes update and computer tried to burn a playlist to CD and realized computer no longer recognizes my CD/DVD drive. After doing some data mining, found out from community this is an long standing APPLE problem- which doesn't get much tech support in terms of fixes. I have an HPPavillion DV6 64 bit, Windows 7 OS . After reading an earlier complaint from 2009 in the support community, I ran diagnostics from ITunes which gave the following result. Can someone please help? (I'm not enough of a techie to know what I'm doing or how to locate /reinstall CD drivers. I am searching for driver disc but cannot locate.)
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Hewlett-Packard HP Pavilion dv6 Notebook PC
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0043AC7C0368E428
Current user is not an administrator.
The current local date and time is 2012-07-24 23:43:08.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., AMD M880G with ATI Mobility Radeon HD 4250
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.Doublechecking ... did you have CD/DVD drive tests checked when you ran those diagnostics? (I'm not seeing the CD/DVD test results down the bottom of the results where I'd expect to see them.)
For example, here's what I get:
Microsoft Windows 7 x64 Ultimate Edition Service Pack 1 (Build 7601)
Acer Aspire X3400
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003CAD7C0A1258F8
Current user is not an administrator.
The current local date and time is 2012-07-26 10:42:53.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is supported.
Core Media is not supported. (16008)
Video Display Information
ATI Technologies Inc., AMD Radeon HD 6570
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: d6a87ba725121aa1240b1ce936c23470
iPodService 10.6.3.25 (x64) is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
E: ATAPI DVD A DH16ABSH, Rev YA12
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4. -
Is this why I and so many others can't install Photoshop CS6 update 13.0.1.2 (Win)?
I'm well into my third evening trying to figure this one out. Here's what hasn't worked:
1) downloading and running standalone update patch (not easy to find)
2) replacing missing language files. I did this by installing Creative Suite CS6 to another computer and then copying missing language files (bloat) to my PS CS6 folder.
3) trying to reinstall Photoshop from my DVD - nope, it's an all or nothing proposition - would have needed to return everything to initial release state - no Repair available
4) following various 'expert' threads that for the most part are shots in the dark or from-some-script replies by outsourced support people, many of whom can't spell
5) researching ambiguous advice... do I reinstall, uninstall/reinstall, or run CS6 cleanup utility before uninstall/reinstall - what would be collateral damage for trying any of these.
OK, I knew I was fighting badly written installer problems. I remember very well the many evenings I wasted trying to get CS4 Creative Suite installed. In fact it was I who figured out what was broken and passed along the solution to a Senior Tech rep at Adobe.
Anyway, here's what I found at the end of a very long failed installation log file:
08/24/13 01:04:30:878 | [INFO] | | UPDATER | CORE | | | | 8504 | A valid subscription license found for = Photoshop-CS6-Win-GM
08/24/13 01:04:30:885 | [INFO] | | UPDATER | CORE | | | | 8504 | CFU(Webfeed): Patch is meant only for perpetual licenses, but client doesn't have a valid perpetual license.
08/24/13 01:04:30:885 | [INFO] | | UPDATER | CORE | | | | 8504 | CheckForManualApplicableUpdates : default Locale was found to be---- = en_US
08/24/13 01:04:30:886 | [INFO] | | UPDATER | CORE | | | | 8504 | CheckForManualApplicableUpdates : The update is not applicable as per licensing checks
08/24/13 01:04:30:886 | [INFO] | | UPDATER | CORE | | | | 8504 | Returning from << UCInitialize >> call error = 36 retVal = 0
08/24/13 01:04:31:014 | [INFO] | | UPDATER | CORE | | | | 5816 | Stepped into << UCGetUserPreferences >> call
08/24/13 01:04:31:028 | [INFO] | | UPDATER | CORE | | | | 5816 | Returning from << UCGetUserPreferences >> call error = 0 retVal = 1
Check out the 1st, 2nd and 4th lines. Why does the brain dead installer think my CS6 is a subscription. It was purchased as a permanent license and remained so until this CC abomination began to enforce totally wrong assumptions. I have subscribed to CC for the new features, not to cripple licenses I already paid for.
I found these contradictory lines in the middle of this file:
05/15/13 02:16:01:157 | [INFO] | | UPDATER | CORE | | | | 53920 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
05/15/13 02:16:01:157 | [INFO] | | UPDATER | CORE | | | | 53920 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
05/15/13 02:16:01:159 | [INFO] | | UPDATER | CORE | | | | 53920 | CFU(Webfeed): Query licensing type for LEID = Photoshop-CS6-Win-GM
05/15/13 02:16:02:070 | [INFO] | | UPDATER | CORE | | | | 53920 | A valid perpetual license found for = Photoshop-CS6-Win-GM
05/15/13 02:16:02:072 | [INFO] | | UPDATER | CORE | | | | 53920 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
05/15/13 02:16:02:072 | [INFO] | | UPDATER | CORE | | | | 53920 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
Could it be that my having installed CS6 to the D:\ drive is the culprit? I didn't have that option with CC
This cryptic mess seems to be the concatenation of several logs with Adobe's assorted rationales for failure to work. I wonder if anyone is left in the free support pool who understands these cryptic logs. If there's anyone does, here it is in its entirety:
12/22/12 04:54:20:610 | [INFO] | | UPDATER | CORE | | | | 4304 | >>> Adobe Updater Log Begin >>>
12/22/12 04:54:20:610 | [INFO] | | UPDATER | CORE | | | | 4304 | UpdaterCoreImpl::InitLogFile : Application Version 7.0.0.27
12/22/12 04:54:20:610 | [INFO] | | UPDATER | CORE | | | | 4304 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = C:\Users\klo\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
12/22/12 04:54:20:611 | [INFO] | | UPDATER | CORE | | | | 4304 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
12/22/12 04:54:20:611 | [INFO] | | UPDATER | CORE | | | | 4304 | Stepped into << UCInitialize >> call
12/22/12 04:54:20:645 | [INFO] | | UPDATER | CORE | | | | 4304 | UCInitialize : AAM is launched via CCM.
12/22/12 04:54:20:645 | [INFO] | | UPDATER | CORE | | | | 4304 | Stepped into << UCSetUpdateEnginePath >> call
12/22/12 04:54:20:711 | [INFO] | | UPDATER | CORE | | | | 4304 | Returning from << UCSetUpdateEnginePath >> call error = 0 retVal = 1
12/22/12 04:54:20:722 | [INFO] | | UPDATER | CORE | | | | 4304 | Stepped into << UCSetDeploymentEnginePath >> call
12/22/12 04:54:20:743 | [INFO] | | UPDATER | CORE | | | | 4304 | Returning from << UCSetDeploymentEnginePath >> call error = 0 retVal = 1
12/22/12 04:54:20:743 | [INFO] | | UPDATER | CORE | | | | 4304 | Returning from << UCInitialize >> call error = 0 retVal = 1
12/22/12 04:54:20:743 | [INFO] | | UPDATER | CORE | | | | 4304 | Stepped into << UCGetUserPreferences >> call
12/22/12 04:54:20:748 | [INFO] | | UPDATER | CORE | | | | 4304 | Returning from << UCGetUserPreferences >> call error = 0 retVal = 1
12/22/12 04:54:28:272 | [INFO] | | UPDATER | CORE | | | | 6024 | Stepped into << UCCheckForUpdates >> call
12/22/12 04:54:28:402 | [INFO] | | UPDATER | CORE | | | | 6024 | CFU(Webfeed): Query licensing type for LEID = Illustrator-CS6-Win-GM
12/22/12 04:54:28:475 | [INFO] | | UPDATER | CORE | | | | 6024 | A valid perpetual license found for = Illustrator-CS6-Win-GM
12/22/12 04:54:28:477 | [INFO] | | UPDATER | CORE | | | | 6024 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
12/22/12 04:54:28:477 | [INFO] | | UPDATER | CORE | | | | 6024 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
12/22/12 04:54:28:480 | [INFO] | | UPDATER | CORE | | | | 6024 | CFU(Webfeed): Query licensing type for LEID = Dreamweaver-CS6-Win-GM
12/22/12 04:54:28:526 | [INFO] | | UPDATER | CORE | | | | 6024 | A valid perpetual license found for = Dreamweaver-CS6-Win-GM
12/22/12 04:54:28:528 | [INFO] | | UPDATER | CORE | | | | 6024 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
12/22/12 04:54:28:528 | [INFO] | | UPDATER | CORE | | | | 6024 | CFU(Webfeed): Query licensing type for LEID = Dreamweaver-CS6-Win-GM
12/22/12 04:54:28:574 | [INFO] | | UPDATER | CORE | | | | 6024 | A valid perpetual license found for = Dreamweaver-CS6-Win-GM
12/22/12 04:54:28:575 | [INFO] | | UPDATER | CORE | | | | 6024 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
12/22/12 04:54:28:575 | [INFO] | | UPDATER | CORE | | | | 6024 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
12/22/12 04:54:28:577 | [INFO] | | UPDATER | CORE | | | | 6024 | CFU(Webfeed): Query licensing type for LEID = Photoshop-CS6-Win-GM
12/22/12 04:54:28:628 | [INFO] | | UPDATER | CORE | | | | 6024 | A valid perpetual license found for = Photoshop-CS6-Win-GM
12/22/12 04:54:28:630 | [INFO] | | UPDATER | CORE | | | | 6024 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
12/22/12 04:54:28:630 | [INFO] | | UPDATER | CORE | | | | 6024 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
12/22/12 04:54:28:693 | [INFO] | | UPDATER | CORE | | | | 6024 | SetCFUInProgress : = 1
12/22/12 04:54:28:693 | [INFO] | | UPDATER | CORE | | | | 6024 | Returning from << UCCheckForUpdates >> call error = 0 retVal = 1
12/22/12 04:54:28:695 | [INFO] | | UPDATER | CORE | | | | 5708 | CFU(Webfeed): Downloading WebFeed
12/22/12 04:54:28:696 | [INFO] | | UPDATER | CORE | | | | 5708 | GDEDownloader:: GDEInitialize Successful
12/22/12 04:54:28:703 | [INFO] | | UPDATER | CORE | | | | 5708 | GDEDownloader:: GDEInitDownloader Successful
12/22/12 04:54:28:719 | [INFO] | | UPDATER | CORE | | | | 5708 | GDEDownloader:: GDESetThreadCount Successful
12/22/12 04:54:28:901 | [INFO] | | UPDATER | CORE | | | | 5708 | GDEDownloader:: GDEGetEtag Successful
12/22/12 04:54:28:901 | [INFO] | | UPDATER | CORE | | | | 5708 | CFU(Webfeed): Web feed hasn't changed, so no need to download.
12/22/12 04:54:28:901 | [INFO] | | UPDATER | CORE | | | | 5708 | GDEDownloader:: GDE Closed
12/22/12 04:54:28:902 | [INFO] | | UPDATER | CORE | | | | 5708 | CFU(Webfeed): Webfeed is empty
12/22/12 04:54:28:902 | [INFO] | | UPDATER | CORE | | | | 5708 | CFU(Webfeed): MRL is empty
12/22/12 04:54:29:693 | [INFO] | | UPDATER | CORE | | | | 6012 | SetCFUInProgress : = 0
12/22/12 04:54:29:693 | [INFO] | | UPDATER | CORE | | | | 6012 | SetCFUInProgress : = 0
12/22/12 04:54:29:693 | [INFO] | | UPDATER | CORE | | | | 6012 | Check for Updates was done successfully.
12/22/12 04:54:29:705 | [INFO] | | UPDATER | CORE | | | | 6012 | UCGetprogress : Check for updates returning state for reffId =
12/22/12 04:54:29:705 | [INFO] | | UPDATER | CORE | | | | 6012 | UCGetprogress : Check for updates returning state = 21
12/22/12 04:54:29:705 | [INFO] | | UPDATER | CORE | | | | 6012 | UCGetprogress : Check for updates returning outError = 0
12/22/12 04:54:29:705 | [INFO] | | UPDATER | CORE | | | | 6012 | UCGetprogress : Check for updates returning percent = 0
12/22/12 04:54:29:705 | [INFO] | | UPDATER | CORE | | | | 6012 | UCGetprogress : Check for updates returning unique error code string = U21M1C0
12/22/12 04:54:29:705 | [INFO] | | UPDATER | CORE | | | | 6012 | Stepped into << UCGetAvailableUpdateStatus >> call
12/22/12 04:54:29:708 | [INFO] | | UPDATER | CORE | | | | 6012 | Returning from << UCGetAvailableUpdateStatus >> call error = 0 retVal = 1
12/22/12 04:55:07:213 | [INFO] | | UPDATER | CORE | | | | 5688 | Stepped into << UCTerminate >> call.
12/22/12 04:55:07:214 | [INFO] | | UPDATER | CORE | | | | 5688 | Returning from << UCTerminate >> call with value = 1
12/22/12 04:55:07:214 | [INFO] | | UPDATER | CORE | | | | 5688 | UpdaterCoreImpl::ShutdownLogFile : Going to call ShutdownESDLogFile()
12/22/12 04:55:07:214 | [INFO] | | UPDATER | CORE | | | | 5688 | <<< Adobe Updater Log End <<<
01/16/13 21:48:24:581 | [INFO] | | UPDATER | CORE | | | | 44144 | >>> Adobe Updater Log Begin >>>
01/16/13 21:48:24:581 | [INFO] | | UPDATER | CORE | | | | 44144 | UpdaterCoreImpl::InitLogFile : Application Version 7.0.0.27
01/16/13 21:48:24:581 | [INFO] | | UPDATER | CORE | | | | 44144 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = C:\Users\klo\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
01/16/13 21:48:24:582 | [INFO] | | UPDATER | CORE | | | | 44144 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
01/16/13 21:48:24:582 | [INFO] | | UPDATER | CORE | | | | 44144 | Stepped into << UCInitialize >> call
01/16/13 21:48:24:611 | [INFO] | | UPDATER | CORE | | | | 44144 | UCInitialize : AAM is launched via Updater.
01/16/13 21:48:24:612 | [INFO] | | UPDATER | CORE | | | | 44144 | Stepped into << UCSetUpdateEnginePath >> call
01/16/13 21:48:24:676 | [INFO] | | UPDATER | CORE | | | | 44144 | Returning from << UCSetUpdateEnginePath >> call error = 0 retVal = 1
01/16/13 21:48:24:685 | [INFO] | | UPDATER | CORE | | | | 44144 | Stepped into << UCSetDeploymentEnginePath >> call
01/16/13 21:48:24:695 | [INFO] | | UPDATER | CORE | | | | 44144 | Returning from << UCSetDeploymentEnginePath >> call error = 0 retVal = 1
01/16/13 21:48:24:695 | [INFO] | | UPDATER | CORE | | | | 44144 | Returning from << UCInitialize >> call error = 0 retVal = 1
01/16/13 21:48:24:965 | [INFO] | | UPDATER | CORE | | | | 44168 | Stepped into << UCGetUserPreferences >> call
01/16/13 21:48:24:973 | [INFO] | | UPDATER | CORE | | | | 44168 | Returning from << UCGetUserPreferences >> call error = 0 retVal = 1
01/16/13 21:48:24:978 | [INFO] | | UPDATER | CORE | | | | 44768 | Stepped into << UCCheckForUpdates >> call
01/16/13 21:48:25:066 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Query licensing type for LEID = Illustrator-CS6-Win-GM
01/16/13 21:48:25:145 | [INFO] | | UPDATER | CORE | | | | 44768 | A valid perpetual license found for = Illustrator-CS6-Win-GM
01/16/13 21:48:25:164 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
01/16/13 21:48:25:164 | [INFO] | | UPDATER | CORE | | | | 44768 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
01/16/13 21:48:25:168 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Query licensing type for LEID = Dreamweaver-CS6-Win-GM
01/16/13 21:48:25:225 | [INFO] | | UPDATER | CORE | | | | 44768 | A valid perpetual license found for = Dreamweaver-CS6-Win-GM
01/16/13 21:48:25:227 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
01/16/13 21:48:25:227 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Query licensing type for LEID = Dreamweaver-CS6-Win-GM
01/16/13 21:48:25:281 | [INFO] | | UPDATER | CORE | | | | 44768 | A valid perpetual license found for = Dreamweaver-CS6-Win-GM
01/16/13 21:48:25:283 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
01/16/13 21:48:25:283 | [INFO] | | UPDATER | CORE | | | | 44768 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
01/16/13 21:48:25:286 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Query licensing type for LEID = Bridge-CS6-Win-GM
01/16/13 21:48:25:320 | [INFO] | | UPDATER | CORE | | | | 44768 | No valid license found for = Bridge-CS6-Win-GM
01/16/13 21:48:25:323 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Query licensing type for LEID = Bridge-CS6-Win-GM
01/16/13 21:48:25:358 | [INFO] | | UPDATER | CORE | | | | 44768 | No valid license found for = Bridge-CS6-Win-GM
01/16/13 21:48:25:362 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Query licensing type for LEID = Photoshop-CS6-Win-GM
01/16/13 21:48:25:425 | [INFO] | | UPDATER | CORE | | | | 44768 | A valid perpetual license found for = Photoshop-CS6-Win-GM
01/16/13 21:48:25:427 | [INFO] | | UPDATER | CORE | | | | 44768 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
01/16/13 21:48:25:427 | [INFO] | | UPDATER | CORE | | | | 44768 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
01/16/13 21:48:25:493 | [INFO] | | UPDATER | CORE | | | | 44768 | SetCFUInProgress : = 1
01/16/13 21:48:25:493 | [INFO] | | UPDATER | CORE | | | | 44768 | Returning from << UCCheckForUpdates >> call error = 0 retVal = 1
01/16/13 21:48:25:494 | [INFO] | | UPDATER | CORE | | | | 44144 | CFU(Webfeed): Downloading WebFeed
01/16/13 21:48:25:497 | [INFO] | | UPDATER | CORE | | | | 44144 | GDEDownloader:: GDEInitialize Successful
01/16/13 21:48:25:504 | [INFO] | | UPDATER | CORE | | | | 44144 | GDEDownloader:: GDEInitDownloader Successful
01/16/13 21:48:25:524 | [INFO] | | UPDATER | CORE | | | | 44144 | GDEDownloader:: GDESetThreadCount Successful
01/16/13 21:48:25:630 | [INFO] | | UPDATER | CORE | | | | 44144 | GDEDownloader:: GDEGetEtag Successful
01/16/13 21:48:25:630 | [INFO] | | UPDATER | CORE | | | | 44144 | CFU(Webfeed): Web feed hasn't changed, so no need to download.
01/16/13 21:48:25:630 | [INFO] | | UPDATER | CORE | | | | 44144 | GDEDownloader:: GDE Closed
01/16/13 21:48:25:631 | [INFO] | | UPDATER | CORE | | | | 44144 | CFU(Webfeed): Webfeed is empty
01/16/13 21:48:25:631 | [INFO] | | UPDATER | CORE | | | | 44144 | CFU(Webfeed): MRL is empty
01/16/13 21:48:25:793 | [INFO] | | UPDATER | CORE | | | | 43524 | SetCFUInProgress : = 0
01/16/13 21:48:25:793 | [INFO] | | UPDATER | CORE | | | | 43524 | SetCFUInProgress : = 0
01/16/13 21:48:25:793 | [INFO] | | UPDATER | CORE | | | | 43524 | Check for Updates was done successfully.
01/16/13 21:48:25:805 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Check for updates returning state for reffId =
01/16/13 21:48:25:806 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Check for updates returning state = 21
01/16/13 21:48:25:806 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Check for updates returning outError = 0
01/16/13 21:48:25:806 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Check for updates returning percent = 0
01/16/13 21:48:25:806 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Check for updates returning unique error code string = U21M1C0
01/16/13 21:48:26:005 | [INFO] | | UPDATER | CORE | | | | 44168 | Stepped into << UCGetUserPreferences >> call
01/16/13 21:48:26:023 | [INFO] | | UPDATER | CORE | | | | 44168 | Returning from << UCGetUserPreferences >> call error = 0 retVal = 1
01/16/13 21:48:26:029 | [INFO] | | UPDATER | CORE | | | | 44168 | Stepped into << UCGetInstalledChannels >> call
01/16/13 21:48:26:185 | [INFO] | | UPDATER | CORE | | | | 44168 | Returning from << UCGetInstalledChannels >> call error = 0 retVal = 1
01/16/13 21:48:26:799 | [INFO] | | UPDATER | CORE | | | | 44168 | Stepped into << UCGetInstalledChannels >> call
01/16/13 21:48:26:842 | [INFO] | | UPDATER | CORE | | | | 44168 | Returning from << UCGetInstalledChannels >> call error = 0 retVal = 1
01/16/13 21:48:26:855 | [INFO] | | UPDATER | CORE | | | | 44168 | Stepped into << UCGetAvailableUpdateStatus >> call
01/16/13 21:48:26:856 | [INFO] | | UPDATER | CORE | | | | 44168 | Returning from << UCGetAvailableUpdateStatus >> call error = 0 retVal = 1
01/16/13 21:48:27:055 | [INFO] | | UPDATER | CORE | | | | 44168 | SetViewedUpdate: The update is waiting for a product event! Not set to viewed.
01/16/13 21:48:27:055 | [INFO] | | UPDATER | CORE | | | | 44168 | SetViewedUpdate: The update is waiting for a product event! Not set to viewed.
01/16/13 21:48:27:055 | [INFO] | | UPDATER | CORE | | | | 44168 | SetViewedUpdate: The update is waiting for a product event! Not set to viewed.
01/16/13 21:49:00:587 | [INFO] | | UPDATER | CORE | | | | 45080 | Stepped into << UCDownloadUpdates >> call
01/16/13 21:49:00:655 | [INFO] | | UPDATER | CORE | | | | 45080 | Stepped into << AdobeUpdaterCreateThread >> API
01/16/13 21:49:00:655 | [INFO] | | UPDATER | CORE | | | | 45080 | Returning from << AdobeUpdaterCreateThread >> API
01/16/13 21:49:00:655 | [INFO] | | UPDATER | CORE | | | | 45080 | StartUpdateInstallerSubsystem : LaunchUpdateInstallerAsAdmin before.
01/16/13 21:49:00:655 | [INFO] | | UPDATER | CORE | | | | 45080 | LaunchUpdateInstallerAsAdmin: UpdateInstaller utility path is : = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\UWA\Adobe Application Manager (Updater).exe
01/16/13 21:49:00:655 | [INFO] | | UPDATER | CORE | | | | 45084 | ThreadInstallRequestHandler : Creating new IPC Object for Install control
01/16/13 21:49:00:655 | [INFO] | | UPDATER | CORE | | | | 45084 | ThreadInstallRequestHandler : Initializing IPC channel for Install control
01/16/13 21:49:00:656 | [INFO] | | UPDATER | CORE | | | | 45084 | ThreadInstallRequestHandler : Releasing kSyncUpdaterCoreIPCInitializationWaitKey Lock after IPC Channel.
01/16/13 21:49:00:656 | [INFO] | | UPDATER | CORE | | | | 45084 | ThreadInstallRequestHandler : Acquiring kSyncUpdaterCoreIPCRecvPacketWaitKey Lock before re intializing IPC Channel.
01/16/13 21:49:00:671 | [INFO] | | UPDATER | CORE | | | | 45080 | LaunchUpdateInstallerAsAdmin: sCmdLineArgs1 is : = -mode=productupdate
01/16/13 21:49:00:671 | [INFO] | | UPDATER | CORE | | | | 45080 | LaunchUpdateInstallerAsAdmin: sCmdLineArgs2 is : = -appDataDir=C:\Users\klo\AppData\Local\Adobe\AAMUpdater\1.0
01/16/13 21:49:00:671 | [INFO] | | UPDATER | CORE | | | | 45080 | LaunchUpdateInstallerAsAdmin: sCmdLineArgs3 is : = -deploymentEnginePath=C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\DECore\Setup.exe
01/16/13 21:49:00:671 | [INFO] | | UPDATER | CORE | | | | 45080 | Stepped into << AdobeUpdaterCreateNewProcess >> API
01/16/13 21:49:00:671 | [INFO] | | UPDATER | CORE | | | | 45080 | AdobeUpdaterCreateNewProcess : About to launch executable at = C
01/16/13 21:49:00:671 | [INFO] | | UPDATER | CORE | | | | 45080 | AdobeUpdaterCreateNewProcess : Working Dir will be = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\UWA
01/16/13 21:49:00:743 | [INFO] | | UPDATER | CORE | | | | 45080 | AdobeUpdaterCreateNewProcess : Executable launch was successful.
01/16/13 21:49:00:743 | [INFO] | | UPDATER | CORE | | | | 45080 | Returning from << AdobeUpdaterCreateNewProcess >> API
01/16/13 21:49:00:743 | [INFO] | | UPDATER | CORE | | | | 45080 | LaunchUpdateInstallerAsAdmin: UpdateInstaller launch executed successfully.
01/16/13 21:49:00:743 | [INFO] | | UPDATER | CORE | | | | 45080 | StartUpdateInstallerSubsystem : Releasing kSyncUpdaterCoreIPCRecvPacketWaitKey Lock.
01/16/13 21:49:00:743 | [INFO] | | UPDATER | CORE | | | | 45080 | StartUpdateInstallerSubsystem : Acquiring kSyncUpdaterCoreIPCInitializationWaitKey Lock before intializing IPC Channel.
01/16/13 21:49:00:743 | [INFO] | | UPDATER | CORE | | | | 45080 | StartUpdateInstallerSubsystem : Acquiring kSyncUpdaterCoreIPCAckPacketWaitKey Lock before re intializing IPC Channel.
01/16/13 21:49:00:787 | [INFO] | | UPDATER | CORE | | | | 45084 | InstallRequest_MessageHandler_kID_Ack : Received kID_Ack packet from Installer sub-system.
01/16/13 21:49:00:787 | [INFO] | | UPDATER | CORE | | | | 45084 | NotifyResultToInstallerSubSystem : Sending packet with id = 9
01/16/13 21:49:00:886 | [INFO] | | UPDATER | CORE | | | | 45080 | StartUpdateInstallerSubsystem : Received ACK from Update Installer subsystem for Initialization.
01/16/13 21:49:00:886 | [INFO] | | UPDATER | CORE | | | | 45080 | SetDownloadUpdatesInProgress : = 1
01/16/13 21:49:00:886 | [INFO] | | UPDATER | CORE | | | | 45080 | Returning from << UCDownloadUpdates >> call error = 0 retVal = 1
01/16/13 21:49:00:887 | [INFO] | | UPDATER | CORE | | | | 45124 | ThreadDownloadUpdates: Downloading installer for update refID: AdobeBridgeCS664Bit-5.0/5.0.2
01/16/13 21:49:00:887 | [INFO] | | UPDATER | CORE | | | | 45124 | getValidationType: Going for Code signing check for the downloaded installer
01/16/13 21:49:00:897 | [INFO] | | UPDATER | CORE | | | | 45124 | ThreadDownloadUpdates:: Initializing Download
01/16/13 21:49:00:898 | [INFO] | | UPDATER | CORE | | | | 45124 | GDEDownloader:: GDEInitialize Successful
01/16/13 21:49:00:903 | [INFO] | | UPDATER | CORE | | | | 45124 | GDEDownloader:: GDEInitDownloader Successful
01/16/13 21:49:01:075 | [INFO] | | UPDATER | CORE | | | | 45124 | GDEDownloader:: GDEGetFileSize Successful
01/16/13 21:49:01:075 | [INFO] | | UPDATER | CORE | | | | 45124 | ThreadDownloadUpdates:: Starting Download
01/16/13 21:49:01:197 | [INFO] | | UPDATER | CORE | | | | 45124 | GDEDownloader:: Download Successfully Started
01/16/13 21:50:37:322 | [INFO] | | UPDATER | CORE | | | | 45124 | ThreadDownloadUpdates:: Download Complete
01/16/13 21:50:37:322 | [INFO] | | UPDATER | CORE | | | | 45124 | GDEDownloader:: GDE Closed
01/16/13 21:50:37:325 | [INFO] | | UPDATER | CORE | | | | 45124 | DoValidation: Going for Code signing check for the downloaded installer
01/16/13 21:50:38:520 | [INFO] | | UPDATER | CORE | | | | 45124 | ThreadDownloadUpdates: Validation for the downloaded Installer: PASSED
01/16/13 21:50:38:747 | [INFO] | | UPDATER | CORE | | | | 43524 | SetDownloadUpdatesInProgress : = 0
01/16/13 21:50:38:747 | [INFO] | | UPDATER | CORE | | | | 43524 | SetDownloadUpdatesInProgress : = 0
01/16/13 21:50:38:747 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : (B) Download thread is completed and is closed successfully.
01/16/13 21:50:38:865 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates download returning state for reffId = AdobeBridgeCS664Bit-5.0/5.0.2
01/16/13 21:50:38:865 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates download returning state = 22
01/16/13 21:50:38:865 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates download returning outError = 0
01/16/13 21:50:38:865 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates download returning percent = 100
01/16/13 21:50:38:865 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates download returning unique error code string = U22M1D0
01/16/13 21:50:38:979 | [INFO] | | UPDATER | CORE | | | | 44168 | UCIsSelfUpdateAvailable : Function returned with value => = 0
01/16/13 21:50:38:979 | [INFO] | | UPDATER | CORE | | | | 44168 | UCIsSelfUpdateAvailable : Is BOB downloaded => = 0
01/16/13 21:50:38:992 | [INFO] | | UPDATER | CORE | | | | 45828 | Stepped into << UCInstallUpdates >> call
01/16/13 21:50:38:993 | [INFO] | | UPDATER | CORE | | | | 45828 | UCIsSelfUpdateAvailable : Function returned with value => = 0
01/16/13 21:50:38:993 | [INFO] | | UPDATER | CORE | | | | 45828 | UCIsSelfUpdateAvailable : Is BOB downloaded => = 0
01/16/13 21:50:38:993 | [INFO] | | UPDATER | CORE | | | | 45828 | UCInstallUpdates : (B) UCIsSelfUpdateAvailable API returned value = 0
01/16/13 21:50:38:995 | [INFO] | | UPDATER | CORE | | | | 45828 | UCIsCurrentPatchRIBSBased : inside
01/16/13 21:50:39:000 | [INFO] | | UPDATER | CORE | | | | 45828 | UCIsCurrentPatchRIBSBased : Function returned with value => = 1
01/16/13 21:50:39:000 | [INFO] | | UPDATER | CORE | | | | 45828 | UCIsSelfUpdateAvailable : IsRIBSBasedpatch => = 1
01/16/13 21:50:39:000 | [INFO] | | UPDATER | CORE | | | | 45828 | SetInstallUpdatesInProgress : = 1
01/16/13 21:50:39:000 | [INFO] | | UPDATER | CORE | | | | 45828 | SetInstallUpdatesInProgressCached : = 1
01/16/13 21:50:39:000 | [INFO] | | UPDATER | CORE | | | | 45828 | UCInstallUpdates : Sending install request to Update Installer for reffID = -reffIDs=AdobeBridgeCS664Bit-5.0/5.0.2
01/16/13 21:50:39:020 | [INFO] | | UPDATER | CORE | | | | 45828 | Returning from << UCInstallUpdates >> call error = 0 retVal = 1
01/16/13 21:50:39:782 | [INFO] | | UPDATER | CORE | | | | 45084 | InstallRequest_MessageHandler_kID_Progress : Received UNPACKING progress percent = = 3
01/16/13 21:50:40:491 | [INFO] | | UPDATER | CORE | | | | 45084 | InstallRequest_MessageHandler_kID_SwitchPipe : UpdateRefID = AdobeBridgeCS664Bit-5.0/5.0.2|Adobe Bridge CS6 5.0.2 Update
01/16/13 21:50:40:492 | [INFO] | | UPDATER | CORE | | | | 45084 | InstallRequest_MessageHandler_kID_SwitchPipe : Last UNPACKING percent (after switch) till any further progress = = 13
01/16/13 21:50:40:492 | [INFO] | | UPDATER | CORE | | | | 45084 | Stepped into << AdobeUpdaterCreateThread >> API
01/16/13 21:50:40:492 | [INFO] | | UPDATER | CORE | | | | 45084 | Returning from << AdobeUpdaterCreateThread >> API
01/16/13 21:50:40:492 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHandler : Creating new IPC Object for Progress for install progress
01/16/13 21:50:40:492 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHandler : Initializing IPC channel for install progress
01/16/13 21:50:40:492 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHandler : doContinue = 1
01/16/13 21:50:40:492 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:492 | [INFO] | | UPDATER | CORE | | | | 45860 | InstallProgress_MessageHandler_kID_Invalid : Got kID_Invalid packets.
01/16/13 21:50:40:502 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:512 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:522 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:532 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:542 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:552 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:562 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:572 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:582 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:592 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:602 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:612 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:622 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:632 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:642 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:652 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:662 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 10
01/16/13 21:50:40:672 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 8
01/16/13 21:50:40:672 | [INFO] | | UPDATER | CORE | | | | 45860 | InstallProgress_MessageHandler_kID_Progress : Received kID_Progress packet and the progress percent is = 13
01/16/13 21:50:40:677 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:50:46:191 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:50:53:699 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:50:55:260 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:50:55:399 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 0
01/16/13 21:50:56:305 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:50:56:735 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 0
01/16/13 21:50:57:661 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:50:58:561 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:50:59:561 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:50:59:561 | [INFO] | | UPDATER | CORE | | | | 45860 | InstallProgress_MessageHandler_kID_Progress : Received kID_Progress packet and the progress percent is = 96
01/16/13 21:51:00:461 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:51:01:461 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:51:02:461 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:51:03:462 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:51:04:362 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:51:05:362 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:51:06:362 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:51:06:801 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 0
01/16/13 21:51:07:801 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 0
01/16/13 21:51:08:801 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 0
01/16/13 21:51:08:801 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 0
01/16/13 21:51:08:801 | [INFO] | | UPDATER | CORE | | | | 45860 | InstallProgress_MessageHandler_kID_RequestRestart : Received kID_RequestRestart packet from Switched pipe with errcode . = 0
01/16/13 21:51:08:806 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:51:08:806 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 6
01/16/13 21:51:09:806 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHan msg was = 0
01/16/13 21:51:09:806 | [INFO] | | UPDATER | CORE | | | | 45860 | InstallProgress_MessageHandler_kID_Done : The Update installation requires system reboot and error code is = 0
01/16/13 21:51:09:869 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHandler : Terminating IPC channel for install progress
01/16/13 21:51:09:869 | [INFO] | | UPDATER | CORE | | | | 45860 | ThreadInstallProgressHandler : Releasing IPC Object for install progress
01/16/13 21:51:09:959 | [INFO] | | UPDATER | CORE | | | | 45084 | InstallRequest_MessageHandler_kID_Ack_Finish : Received kID_Ack_Finish packet from Installer sub-system.
01/16/13 21:51:09:959 | [INFO] | | UPDATER | CORE | | | | 45084 | NotifyResultToInstallerSubSystem : Sending packet with id = 9
01/16/13 21:51:10:314 | [INFO] | | UPDATER | CORE | | | | 45084 | InstallRequest_MessageHandler_kID_Done : Received packet kID_Done from Installer sub-system.
01/16/13 21:51:10:314 | [INFO] | | UPDATER | CORE | | | | 45084 | InstallRequest_MessageHandler_kID_Done : ThreadInstallProgressHandler thread is terminated.
01/16/13 21:51:10:314 | [INFO] | | UPDATER | CORE | | | | 45084 | InstallRequest_MessageHandler_kID_Done : Setting state in tracker database to success(7) = AdobeBridgeCS664Bit-5.0/5.0.2
01/16/13 21:51:10:314 | [INFO] | | UPDATER | CORE | | | | 45084 | SetInstallUpdatesInProgressCached : = 0
01/16/13 21:51:10:520 | [INFO] | | UPDATER | CORE | | | | 43524 | SetInstallUpdatesInProgress : = 0
01/16/13 21:51:10:520 | [INFO] | | UPDATER | CORE | | | | 43524 | SetInstallUpdatesInProgressCached : = 0
01/16/13 21:51:10:520 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates install returning state for reffId = AdobeBridgeCS664Bit-5.0/5.0.2
01/16/13 21:51:10:520 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates install returning state = 46
01/16/13 21:51:10:520 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates install returning outError = 0
01/16/13 21:51:10:520 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates install returning percent = 100
01/16/13 21:51:10:520 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates install returning unique error code string = U46M1P0
01/16/13 21:51:10:520 | [INFO] | | UPDATER | CORE | | | | 43524 | UCGetprogress : Updates install returning Error string =
01/16/13 21:51:17:881 | [INFO] | | UPDATER | CORE | | | | 44168 | Stepped into << UCTerminate >> call.
01/16/13 21:51:17:881 | [INFO] | | UPDATER | CORE | | | | 44168 | EndUpdateInstallerSubsystem : Sent Packet kID_Done to Installer sub-system.
01/16/13 21:51:17:881 | [INFO] | | UPDATER | CORE | | | | 44168 | Entering into <<TerminateUpdaterCoreIPCAndWaitforThread>>.
01/16/13 21:51:17:881 | [INFO] | | UPDATER | CORE | | | | 44168 | TerminateUpdaterCoreIPCAndWaitforThread : Setting both IPC loop control variable to false.
01/16/13 21:51:17:881 | [INFO] | | UPDATER | CORE | | | | 44168 | TerminateUpdaterCoreIPCAndWaitforThread : Waiting for ThreadInstallRequestHandler to complete.
01/16/13 21:51:17:881 | [INFO] | | UPDATER | CORE | | | | 44168 | Stepped into << AdobeUpdaterWaitOnThread >> API
01/16/13 21:51:17:901 | [INFO] | | UPDATER | CORE | | | | 45084 | InstallRequest_MessageHandler_kID_Invalid : GOT kID_Invalid.
01/16/13 21:51:17:951 | [INFO] | | UPDATER | CORE | | | | 45084 | ThreadInstallProgressHandler : Terminating IPC channel for Install control
01/16/13 21:51:17:951 | [INFO] | | UPDATER | CORE | | | | 45084 | ThreadInstallProgressHandler : Releasing IPC Object for Install control
01/16/13 21:51:17:951 | [INFO] | | UPDATER | CORE | | | | 44168 | Returning from << AdobeUpdaterWaitOnThread >> API
01/16/13 21:51:17:951 | [INFO] | | UPDATER | CORE | | | | 44168 | Returning from <<TerminateUpdaterCoreIPCAndWaitforThread>>.
01/16/13 21:51:17:970 | [INFO] | | UPDATER | CORE | | | | 44168 | Returning from << UCTerminate >> call with value = 1
01/16/13 21:51:17:970 | [INFO] | | UPDATER | CORE | | | | 44168 | UpdaterCoreImpl::ShutdownLogFile : Going to call ShutdownESDLogFile()
01/16/13 21:51:17:970 | [INFO] | | UPDATER | CORE | | | | 44168 | <<< Adobe Updater Log End <<<
01/29/13 04:19:35:862 | [INFO] | | UPDATER | CORE | | | | 230580 | >>> Adobe Updater Log Begin >>>
01/29/13 04:19:35:862 | [INFO] | | UPDATER | CORE | | | | 230580 | UpdaterCoreImpl::InitLogFile : Application Version 7.0.0.27
01/29/13 04:19:35:862 | [INFO] | | UPDATER | CORE | | | | 230580 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logFile = C:\Users\klo\AppData\Local\Adobe\AAMUpdater\1.0\aamu.log
01/29/13 04:19:35:862 | [INFO] | | UPDATER | CORE | | | | 230580 | UpdaterCoreImpl::InitLogFile : cmdline option --> -logLevel = 2
01/29/13 04:19:35:863 | [INFO] | | UPDATER | CORE | | | | 230580 | Stepped into << UCInitialize >> call
01/29/13 04:19:35:867 | [INFO] | | UPDATER | CORE | | | | 230580 | UCInitialize : AAM is launched via Updater.
01/29/13 04:19:35:868 | [INFO] | | UPDATER | CORE | | | | 230580 | Stepped into << UCSetUpdateEnginePath >> call
01/29/13 04:19:35:902 | [INFO] | | UPDATER | CORE | | | | 230580 | Returning from << UCSetUpdateEnginePath >> call error = 0 retVal = 1
01/29/13 04:19:35:904 | [INFO] | | UPDATER | CORE | | | | 230580 | Stepped into << UCSetDeploymentEnginePath >> call
01/29/13 04:19:35:910 | [INFO] | | UPDATER | CORE | | | | 230580 | Returning from << UCSetDeploymentEnginePath >> call error = 0 retVal = 1
01/29/13 04:19:35:910 | [INFO] | | UPDATER | CORE | | | | 230580 | Returning from << UCInitialize >> call error = 0 retVal = 1
01/29/13 04:19:36:290 | [INFO] | | UPDATER | CORE | | | | 231268 | Stepped into << UCGetUserPreferences >> call
01/29/13 04:19:36:298 | [INFO] | | UPDATER | CORE | | | | 231268 | Returning from << UCGetUserPreferences >> call error = 0 retVal = 1
01/29/13 04:19:36:304 | [INFO] | | UPDATER | CORE | | | | 229944 | Stepped into << UCCheckForUpdates >> call
01/29/13 04:19:36:368 | [INFO] | | UPDATER | CORE | | | | 229944 | CFU(Webfeed): Query licensing type for LEID = Illustrator-CS6-Win-GM
01/29/13 04:19:36:439 | [INFO] | | UPDATER | CORE | | | | 229944 | A valid perpetual license found for = Illustrator-CS6-Win-GM
01/29/13 04:19:36:441 | [INFO] | | UPDATER | CORE | | | | 229944 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
01/29/13 04:19:36:441 | [INFO] | | UPDATER | CORE | | | | 229944 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
01/29/13 04:19:36:444 | [INFO] | | UPDATER | CORE | | | | 229944 | CFU(Webfeed): Query licensing type for LEID = Dreamweaver-CS6-Win-GM
01/29/13 04:19:36:503 | [INFO] | | UPDATER | CORE | | | | 229944 | A valid perpetual license found for = Dreamweaver-CS6-Win-GM
01/29/13 04:19:36:505 | [INFO] | | UPDATER | CORE | | | | 229944 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
01/29/13 04:19:36:506 | [INFO] | | UPDATER | CORE | | | | 229944 | CFU(Webfeed): Query licensing type for LEID = Dreamweaver-CS6-Win-GM
01/29/13 04:19:36:562 | [INFO] | | UPDATER | CORE | | | | 229944 | A valid perpetual license found for = Dreamweaver-CS6-Win-GM
01/29/13 04:19:36:564 | [INFO] | | UPDATER | CORE | | | | 229944 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
01/29/13 04:19:36:565 | [INFO] | | UPDATER | CORE | | | | 229944 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
01/29/13 04:19:36:566 | [INFO] | | UPDATER | CORE | | | | 229944 | CFU(Webfeed): Query licensing type for LEID = Bridge-CS6-Win-GM
01/29/13 04:19:36:600 | [INFO] | | UPDATER | CORE | | | | 229944 | No valid license found for = Bridge-CS6-Win-GM
01/29/13 04:19:36:603 | [INFO] | | UPDATER | CORE | | | | 229944 | CFU(Webfeed): Query licensing type for LEID = Photoshop-CS6-Win-GM
01/29/13 04:19:36:676 | [INFO] | | UPDATER | CORE | | | | 229944 | A valid perpetual license found for = Photoshop-CS6-Win-GM
01/29/13 04:19:36:678 | [INFO] | | UPDATER | CORE | | | | 229944 | CFU(Webfeed): Patch is meant only for subscription licenses, but client doesn't have a valid subscription license.
01/29/13 04:19:36:678 | [INFO] | | UPDATER | CORE | | | | 229944 | Going in waiting state as following Recommendation is no more valid for this update(license mismatch)
01/29/13 04:19:36:730 | [INFO] | | UPDATER | CORE | | | | 229944 | SetCFUInProgress : = 1
01/29/13 04:19:36:730 | [INFO] | | UPDATER | CORE | | | | 229944 | Returning from << UCCheckForUpdates >> call error = 0 retVal = 1
01/29/13 04:19:36:732 | [INFO] | | UPDATER | CORE | | | | 230584 | CFU(Webfeed): Downloading WebFeed
01/29/13 04:19:36:762 | [INFO] | | UPDATER | CORE | | | | 230584 | GDEDownloader:: GDEInitialize Successful
01/29/13 04:19:36:769 | [INFO] | | UPDATER | CORE | | | | 230584 | GDEDownloader:: GDEInitDownloader Successful
01/29/13 04:19:36:786 | [INFO] | | UPDATER | CORE | | | | 230584 | GDEDownloader:: GDESetThreadCount Successful
01/29/13 04:19:36:879 | [INFO] | | UPDATER | CORE | | | | 230584 | GDEDownloader:: GDEGetEtag Successful
01/29/13 04:19:36:879 | [INFO] | | UPDATER | CORE | | | | 230584 | CFU(Webfeed): Web feed hasn't changed, so no need to download.
01/29/13 04:19:36:879 | [INFO] | | UPDATER | CORE | | | | 230584 | GDEDownloader:: GDE Closed
01/29/13 04:19:36:880 | [INFO] | | UPDATER | CORE | | | | 230584 | CFU(Webfeed): Webfeed is empty
01/29/13 04:19:36:880 | [INFO] | | UPDATER | CORE | | | | 230584 | CFU(Webfeed): MRL is empty
01/29/13 04:19:37:031 | [INFO] | | UPDATER | CORE | | | | 230672 | SetCFUInProgress : = 0
01/29/13 04:19:37:031 | [INFO] | | UPDATER | CORE | | | | 230672 | SetCFUInProgress : = 0
01/29/13 04:19:37:031 | [INFO] | | UPDATER | CORE | | | | 230672 | Check for Updates was done successfully.
01/29/13 04:19:37:036 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Check for updates returning state for reffId =
01/29/13 04:19:37:037 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Check for updates returning state = 21
01/29/13 04:19:37:037 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Check for updates returning outError = 0
01/29/13 04:19:37:037 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Check for updates returning percent = 0
01/29/13 04:19:37:037 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Check for updates returning unique error code string = U21M1C0
01/29/13 04:19:37:327 | [INFO] | | UPDATER | CORE | | | | 231268 | Stepped into << UCGetUserPreferences >> call
01/29/13 04:19:37:335 | [INFO] | | UPDATER | CORE | | | | 231268 | Returning from << UCGetUserPreferences >> call error = 0 retVal = 1
01/29/13 04:19:37:338 | [INFO] | | UPDATER | CORE | | | | 231268 | Stepped into << UCGetInstalledChannels >> call
01/29/13 04:19:37:384 | [INFO] | | UPDATER | CORE | | | | 231268 | Returning from << UCGetInstalledChannels >> call error = 0 retVal = 1
01/29/13 04:19:37:998 | [INFO] | | UPDATER | CORE | | | | 231268 | Stepped into << UCGetInstalledChannels >> call
01/29/13 04:19:38:044 | [INFO] | | UPDATER | CORE | | | | 231268 | Returning from << UCGetInstalledChannels >> call error = 0 retVal = 1
01/29/13 04:19:38:056 | [INFO] | | UPDATER | CORE | | | | 231268 | Stepped into << UCGetAvailableUpdateStatus >> call
01/29/13 04:19:38:058 | [INFO] | | UPDATER | CORE | | | | 231268 | Returning from << UCGetAvailableUpdateStatus >> call error = 0 retVal = 1
01/29/13 04:19:38:247 | [INFO] | | UPDATER | CORE | | | | 231268 | SetViewedUpdate: The update is waiting for a product event! Not set to viewed.
01/29/13 04:19:38:247 | [INFO] | | UPDATER | CORE | | | | 231268 | SetViewedUpdate: The update is waiting for a product event! Not set to viewed.
01/29/13 04:19:38:248 | [INFO] | | UPDATER | CORE | | | | 231268 | SetViewedUpdate: The update is waiting for a product event! Not set to viewed.
01/29/13 04:19:44:286 | [INFO] | | UPDATER | CORE | | | | 230960 | Stepped into << UCDownloadUpdates >> call
01/29/13 04:19:44:331 | [INFO] | | UPDATER | CORE | | | | 230960 | Stepped into << AdobeUpdaterCreateThread >> API
01/29/13 04:19:44:332 | [INFO] | | UPDATER | CORE | | | | 230960 | Returning from << AdobeUpdaterCreateThread >> API
01/29/13 04:19:44:332 | [INFO] | | UPDATER | CORE | | | | 230960 | StartUpdateInstallerSubsystem : LaunchUpdateInstallerAsAdmin before.
01/29/13 04:19:44:332 | [INFO] | | UPDATER | CORE | | | | 230960 | LaunchUpdateInstallerAsAdmin: UpdateInstaller utility path is : = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\UWA\Adobe Application Manager (Updater).exe
01/29/13 04:19:44:332 | [INFO] | | UPDATER | CORE | | | | 230932 | ThreadInstallRequestHandler : Creating new IPC Object for Install control
01/29/13 04:19:44:332 | [INFO] | | UPDATER | CORE | | | | 230932 | ThreadInstallRequestHandler : Initializing IPC channel for Install control
01/29/13 04:19:44:332 | [INFO] | | UPDATER | CORE | | | | 230932 | ThreadInstallRequestHandler : Releasing kSyncUpdaterCoreIPCInitializationWaitKey Lock after IPC Channel.
01/29/13 04:19:44:332 | [INFO] | | UPDATER | CORE | | | | 230932 | ThreadInstallRequestHandler : Acquiring kSyncUpdaterCoreIPCRecvPacketWaitKey Lock before re intializing IPC Channel.
01/29/13 04:19:44:347 | [INFO] | | UPDATER | CORE | | | | 230960 | LaunchUpdateInstallerAsAdmin: sCmdLineArgs1 is : = -mode=productupdate
01/29/13 04:19:44:347 | [INFO] | | UPDATER | CORE | | | | 230960 | LaunchUpdateInstallerAsAdmin: sCmdLineArgs2 is : = -appDataDir=C:\Users\klo\AppData\Local\Adobe\AAMUpdater\1.0
01/29/13 04:19:44:347 | [INFO] | | UPDATER | CORE | | | | 230960 | LaunchUpdateInstallerAsAdmin: sCmdLineArgs3 is : = -deploymentEnginePath=C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\DECore\Setup.exe
01/29/13 04:19:44:347 | [INFO] | | UPDATER | CORE | | | | 230960 | Stepped into << AdobeUpdaterCreateNewProcess >> API
01/29/13 04:19:44:347 | [INFO] | | UPDATER | CORE | | | | 230960 | AdobeUpdaterCreateNewProcess : About to launch executable at = C
01/29/13 04:19:44:347 | [INFO] | | UPDATER | CORE | | | | 230960 | AdobeUpdaterCreateNewProcess : Working Dir will be = C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\core\..\UWA
01/29/13 04:19:44:381 | [INFO] | | UPDATER | CORE | | | | 230960 | AdobeUpdaterCreateNewProcess : Executable launch was successful.
01/29/13 04:19:44:381 | [INFO] | | UPDATER | CORE | | | | 230960 | Returning from << AdobeUpdaterCreateNewProcess >> API
01/29/13 04:19:44:381 | [INFO] | | UPDATER | CORE | | | | 230960 | LaunchUpdateInstallerAsAdmin: UpdateInstaller launch executed successfully.
01/29/13 04:19:44:381 | [INFO] | | UPDATER | CORE | | | | 230960 | StartUpdateInstallerSubsystem : Releasing kSyncUpdaterCoreIPCRecvPacketWaitKey Lock.
01/29/13 04:19:44:381 | [INFO] | | UPDATER | CORE | | | | 230960 | StartUpdateInstallerSubsystem : Acquiring kSyncUpdaterCoreIPCInitializationWaitKey Lock before intializing IPC Channel.
01/29/13 04:19:44:381 | [INFO] | | UPDATER | CORE | | | | 230960 | StartUpdateInstallerSubsystem : Acquiring kSyncUpdaterCoreIPCAckPacketWaitKey Lock before re intializing IPC Channel.
01/29/13 04:19:44:418 | [INFO] | | UPDATER | CORE | | | | 230932 | InstallRequest_MessageHandler_kID_Ack : Received kID_Ack packet from Installer sub-system.
01/29/13 04:19:44:418 | [INFO] | | UPDATER | CORE | | | | 230932 | NotifyResultToInstallerSubSystem : Sending packet with id = 9
01/29/13 04:19:44:518 | [INFO] | | UPDATER | CORE | | | | 230960 | StartUpdateInstallerSubsystem : Received ACK from Update Installer subsystem for Initialization.
01/29/13 04:19:44:518 | [INFO] | | UPDATER | CORE | | | | 230960 | SetDownloadUpdatesInProgress : = 1
01/29/13 04:19:44:518 | [INFO] | | UPDATER | CORE | | | | 230960 | Returning from << UCDownloadUpdates >> call error = 0 retVal = 1
01/29/13 04:19:44:525 | [INFO] | | UPDATER | CORE | | | | 230752 | ThreadDownloadUpdates: Downloading installer for update refID: AdobeBridgeCS6-5.0/5.0.2
01/29/13 04:19:44:526 | [INFO] | | UPDATER | CORE | | | | 230752 | getValidationType: Going for Code signing check for the downloaded installer
01/29/13 04:19:44:546 | [INFO] | | UPDATER | CORE | | | | 230752 | ThreadDownloadUpdates:: Initializing Download
01/29/13 04:19:44:548 | [INFO] | | UPDATER | CORE | | | | 230752 | GDEDownloader:: GDEInitialize Successful
01/29/13 04:19:44:562 | [INFO] | | UPDATER | CORE | | | | 230752 | GDEDownloader:: GDEInitDownloader Successful
01/29/13 04:19:44:651 | [INFO] | | UPDATER | CORE | | | | 230752 | GDEDownloader:: GDEGetFileSize Successful
01/29/13 04:19:44:651 | [INFO] | | UPDATER | CORE | | | | 230752 | ThreadDownloadUpdates:: Starting Download
01/29/13 04:19:44:773 | [INFO] | | UPDATER | CORE | | | | 230752 | GDEDownloader:: Download Successfully Started
01/29/13 04:21:00:582 | [INFO] | | UPDATER | CORE | | | | 230752 | ThreadDownloadUpdates:: Download Complete
01/29/13 04:21:00:582 | [INFO] | | UPDATER | CORE | | | | 230752 | GDEDownloader:: GDE Closed
01/29/13 04:21:00:585 | [INFO] | | UPDATER | CORE | | | | 230752 | DoValidation: Going for Code signing check for the downloaded installer
01/29/13 04:21:01:474 | [INFO] | | UPDATER | CORE | | | | 230752 | ThreadDownloadUpdates: Validation for the downloaded Installer: PASSED
01/29/13 04:21:01:689 | [INFO] | | UPDATER | CORE | | | | 230672 | SetDownloadUpdatesInProgress : = 0
01/29/13 04:21:01:689 | [INFO] | | UPDATER | CORE | | | | 230672 | SetDownloadUpdatesInProgress : = 0
01/29/13 04:21:01:689 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : (B) Download thread is completed and is closed successfully.
01/29/13 04:21:01:806 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Updates download returning state for reffId = AdobeBridgeCS6-5.0/5.0.2
01/29/13 04:21:01:806 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Updates download returning state = 22
01/29/13 04:21:01:806 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Updates download returning outError = 0
01/29/13 04:21:01:806 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Updates download returning percent = 100
01/29/13 04:21:01:806 | [INFO] | | UPDATER | CORE | | | | 230672 | UCGetprogress : Updates download returning unique error code string = U22M1D0
01/29/13 04:21:01:847 | [INFO] | | UPDATER | CORE | | | | 231268 | UCIsSelfUpdateAvailable : Function returned with value => = 0
01/29/13 04:21:01:847 | [INFO] | | UPDATER | CORE | | | | 231268 | UCIsSelfUpdateAvailable : Is BOB downloaded => = 0
01/29/13 04:21:01:860 | [INFO] | | UPDATER | CORE | | | | 230788 | Stepped into << UCInstallUpdates >> call
01/29/13 04:21:01:861 | [INFO] | | UPDATER | CORE | | | | 230788 | UCIsSelfUpdateAvailable : Function returned with value => = 0
01/29/13 04:21:01:861 | [INFO] | | UPDATER | CORE | | | | 230788 | UCIsSelfUpdateAvailable : Is BOB downloaded => = 0
01/29/13 04:21:01:861 | [INFO] | | UPDATER | CORE | | | | 230788 | UCInstallUpdates : (B) UCIsSelfUpdateAvailable API returned value = 0
01/29/13 04:21:01:863 | [INFO] | | UPDATER | CORE | | | | 230788 | UCIsCurrentPatchRIBSBased : inside
01/29/13 04:21:01:867 | [INFO] | | UPDATER | CORE | | | | 230788 | UCIsCurrentPatchRIBSBased : Function returned with value => = 1
01/29/13 04:21:01:867 | [INFO] | | UPDATER | CORE | | | | 230788 | UCIsSelfUpdateAvailable : IsRIBSBasedpatch => = 1
01/29/13 04:21:01:867 | [INFO] | | UPDATER | CORE | | | | 230788 | SetInstallUpdatesInProgress : = 1
01/29/13 04:21:01:867 | [INFO] | | UPDATER | CORE | | | | 230788 | SetInstallUpdatesInProgressCached : = 1
01/29/13 04:21:01:867 | [INFO] | | UPDATER | CORE | | | | 230788 | UCInstallUpdates : Sending install request to Update Installer for reffID = -reffIDs=AdobeBridgeCS6-5.0/5.0.2
01/29/13 04:21:01:888 | [INFO] | | UPDATER | CORE | | | | 230788 | Returning from << UCInstallUpdates >> call error = 0 retVal = 1
01/29/13 04:21:02:454 | [INFO] | | UPDATER | CORE | | | | 230932 | InstallRequest_MessageHandler_kID_Progress : Received UNPACKING progress percent = = 3
01/29/13 04:21:02:994 | [INFO] | | UPDATER | CORE | | | | 230932 | InstallRequest_MessageHandler_kID_SwitchPipe : UpdateRefID = AdobeBridgeCS6-5.0/5.0.2|Adobe Bridge CS6 5.0.2 Update
01/29/13 04:21:02:994 | [INFO] | | UPDATER | CORE | | | | 230932 | InstallRequest_MessageHandler_kID_SwitchPipe : Last UNPACKING percent (after switch) till any further progress = = 13
01/29/13 04:21:02:994 | [INFO] | | UPDATER | CORE | | | | 230932 | Stepped into << AdobeUpdaterCreateThread >> API
01/29/13 04:21:02:994 | [INFO] | | UPDATER | CORE | | | | 230932 | Returning from << AdobeUpdaterCreateThread >> API
01/29/13 04:21:02:994 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHandler : Creating new IPC Object for Progress for install progress
01/29/13 04:21:02:994 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHandler : Initializing IPC channel for install progress
01/29/13 04:21:02:994 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHandler : doContinue = 1
01/29/13 04:21:02:994 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:02:994 | [INFO] | | UPDATER | CORE | | | | 230804 | InstallProgress_MessageHandler_kID_Invalid : Got kID_Invalid packets.
01/29/13 04:21:03:004 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:014 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:024 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:034 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:044 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:054 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:064 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:074 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:084 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:094 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:104 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:114 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:124 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 10
01/29/13 04:21:03:134 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 8
01/29/13 04:21:03:134 | [INFO] | | UPDATER | CORE | | | | 230804 | InstallProgress_MessageHandler_kID_Progress : Received kID_Progress packet and the progress percent is = 13
01/29/13 04:21:03:136 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:08:662 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:15:190 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:21:255 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:21:397 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 0
01/29/13 04:21:22:303 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:22:531 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 0
01/29/13 04:21:23:454 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:24:355 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:25:355 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:25:355 | [INFO] | | UPDATER | CORE | | | | 230804 | InstallProgress_MessageHandler_kID_Progress : Received kID_Progress packet and the progress percent is = 97
01/29/13 04:21:26:355 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:27:355 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:28:255 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:29:175 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 6
01/29/13 04:21:29:182 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 0
01/29/13 04:21:30:182 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 0
01/29/13 04:21:31:182 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 0
01/29/13 04:21:31:182 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallProgressHan msg was = 0
01/29/13 04:21:31:182 | [INFO] | | UPDATER | CORE | | | | 230804 | InstallProgress_MessageHandler_kID_RequestRestart : Received kID_RequestRestart packet from Switched pipe with errcode . = 0
01/29/13 04:21:31:192 | [INFO] | | UPDATER | CORE | | | | 230804 | ThreadInstallhello there. You have probably already fixed whatever it was that was interfering, and I admit I didn't read all of the info that followed your post, but I have run into a few files that seem to be suspicious that could be part of the problem. I was getting all sorts of weird issues from my new cloud subscriptions, and I eventually began to wonder if I had been infected with some sort of malware or virus. I still don't know, but I came across a weird file path that contained MANY strange files. One of them was Adobe Application Manager (Updater).exe, and I THINK, I am not sure, that this could be a file that is causing problems (as well as some of the other within that path address. On my computer it is:
C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\ (for the file mentioned above it is C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA. I have this program that I use called PEStudio that allows me to view the contents of executables without actually running or opening them. I have found this to be a very useful, and free, tool for researching malicious files. When I opened the file I mentioned, there was a treasure trove of suspicious "strings" as well as others. It actually identifies some of the strings as "blacklisted" so that you can view those strings first. It also runs blacklists on other parts of the files so it has proved to be very useful (even if you aren't a techie per se).
Anyway, I hope this helps if you are still having trouble. -
Creative Cloud is failing to install (error code 50) Does anyone know how to fix this? I'm on Windows 8.1. It was previously installed and requested update. The update failed with same code.
"Failed to install" | Creative Cloud Desktop : https://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
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Why will airplay not work from my desktop to apple tv after I installed the new update?
After I installed the new Updates to Itunes, I can no longer use airplay from my desktop to my Apple TV, it goes orange and says it does not work. Please help! They are both on the same network and Apple TV has been updated.
Figured it out, you have to add a port!
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Help! I just installed the latest update on my IPhone 4 and now I can't access my podcasts. When I hit the podcast I on, the screen goes blank for a second and then opens to the home screen with all my icons. What happened?
Try a reset which is similar to a computer restart and is done by pressing and holding the home button and the sleep/wake or on/off button simultaneously you see the Apple logo and then release.
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Is there a bug with the latest update to iTunes because I am unable to install it, I get constant error messages if I try to open it after installing
Hey there Mambo822,
It sounds like you are unable to open iTunes after installing a recent update. I would recommend the troubleshooting in the following article:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Follow these steps to resolve the issue:
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Thank you for using Apple Support Communities.
Cheers,
Sterling -
Unable to install Lion Recovery Update v1.0 on Mac OS 10.8.2
Hi to anyone who can help,
As the "Find My Mac" option is greyed out, I followed all the instructions on the support forums on how to get this feature, such as Verify/Repair Machintosh HD using Disk Ultilty from the Recovery partition.
Subsequently I tried to install Lion Recovery Update v1.0 from the Apple Support link below:
http://support.apple.com/kb/DL1464
However, while attempting to install, it says "This update can only be installed on OS 10.7". How do I get this fixed?
Some background info, my MacBook Pro 15" (early 2011) had a replacement Hard Disk Drive and Logic Board.
1. The replacement drive had 10.7.4 installed, and I used the recovery partition to restore to a Time Machine Backup (which was 10.8.2).
2. Do I need to "download" the Mountain Lion package in the app store again? I see it as an available to download instead of saying "Installed".Exit Code 6 is a generic error that indicates that the installation was not successful.
Have a look at the following document: http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
A quick look at the error log, indicates a permission issues. Are you logged in with an Administrator account and have sufficient privileges to install software? -
How do you install an iOS update on iPhone via iTunes after previously downloading it
How do you install an iOS update on iPhone 5 via iTunes after previously just downloading it
Hello Myyster,
Thank you for using Apple Support Communities.
You can use the following article to install the iOS update on your iPhone:
Update your iPhone, iPad, or iPod touch iOS software
Regards,
Jeff D. -
My iPhoto keeps crashing after installing the latest update, can't do anything!
My iPhoto keeps crashing after installing the latest update, can't do anything! It used to crash when importing but now I'm at the point where I open the software and after 2 seconds it crashes (nothing connected either). What to do? Can't access any photos
Try this: launch iPhoto with the Option key held down and create a new, test library. Import some photos and check to see if the same problem persists. If you can create a new library and import some test photos then the problem lies with your original library.
If that's the case make a temporary, backup copy (if you don't already have a backup copy) of the library and apply the two fixes below in order as needed:
Fix #1
Launch iPhoto with the Command+Option keys held down and rebuild the library.
Select the options identified in the screenshot.
Fix #2
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button, navigate to your Home/Pictures folder and select your iPhoto Library folder.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the File ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments but not books, calendars or slideshows. The original library will be left untouched for further attempts at fixing the problem or in case the rebuilt library is not satisfactory.
If iPhoto crashes while trying to create a new library then try this:
Make a temporary, backup copy (if you don't already have a backup copy) of the library and try the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home()/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home()/Library/Caches/com.apple.iPhoto folder.
Click to view full size
3 - launch iPhoto and try again.
NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences.
If that fails to help a reinstall of iPhoto is indicated. To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/ folder,
Click to view full size
Then install iPhoto from the disk it came on originally and apply all relavant updaters.
P.S. If you're still running Tiger, 10.4.6, then the above may not apply. If you're running a newer system you should update your profile so we have a better idea of where you're at.
OT -
since installing the latest update, Firefox first operated with some errors but now will not load at all; it gives me the following error --
XML Parsing Error: not well formed
locations chrome://browser/content/browser.xml
Line Number 1191, column 20:
utton id="back-forward-dropmarker" type="menu" chromedir="&locale.dir;"-------------------
please note that the words "utton ID" are exactly as the error message gives it; and at the end of the message there are exactly 19 hyphens.
I don't know why this faulty code is referencing things to do with "chrome"... the Chrome browser is not installed on this PC or anywhere on our network.
Also, this is not the first problem I had after clicking Firefox's prompt for the latest update. Before Firefox retreated into this error message, it was loading but running with some faults...
1. the bookmark symbol was not appearing on the right hand side of the URL line, so I had always to click on "bookmark this page", after which the bookmark symbol did appear; however I don't know if the bookmarking function worked properly.
2. the back and forward buttons were not highlighted, as if I had not come from a previous page; so once I clicked on a link to a new page I could not go back to where I came from because Fiefox thought I hadn't come from anywhere.
3. there may have been other errors, but I did not find them.
How do I reinstate my Firefox program to work properly please? do I have to download the latest version and reinstal? if so, do I have to remove the old version first? or is there a fix?
Even to write this message I have been forced to use (yuk -- I don't like to say this!!!) Internet Explorer. So please -- I need help urgently.
Thanks,
NOELSome how I solved my problem by opening a user account and downloading Firefox 4.0 beta and installing it, I did try it, worked fine, so I did close the user account and did go back to my own account(switched user), the main page that I had problem with Firefox which would not open, I dabble click on Firefox it start working again!! I hope that solves your problem too.
firefox will not open, it gives me this cod and would not turn off, Error on switching in renew: NS_ERROR_UNEXPECTED, Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIPrefBranch.getCharPref] id: none -
HT5682 April 22, just installed the latest update to fix the Java problem, it does not work.
About a week ago I installed a MAC update. I discovered that I was unable to play POGO games. I know that is not up there with all other uses of MAC... let's get back on track here. I have uninstalled and reinstalled, and reset preferences at least 6 times to get JAVA back.
Some of my new BFF sites:
Java for OS X 2013-002: How to re-enable the Apple-provided Java SE 6 web plug-in and Web Start functionality.
Why is Java not working on my Mac?|EA Help
Re: Bridge - Page 2 - Answer HQ Java POGO
Java for OS X 2013-003 get applet from Oracle
My Intel MAC circa 2009, is running MAC OS X Lion 10.7.5 Safari 6.0.4
Today I received another update from Apple stating it would provide the answer to POGO 6 and you can select certain sites that can be accessed.
This also was a FAIL!
I now know the steps, can access TERMINAL without shaking, have learned to use GO to access UTILITIES. I still end up with JAVA not recognizing that their software has a place in my heart and I truly hope on my computer soon.
I have been playing a horrible game of Solitaire on another site.
Are there others out there with this problem or is it just me? Can anyone suggest anything else?Thank you BDAua. This is what I typed and the reply from Terminal
java -version
java version "1.6.0_45"
Java(TM) SE Runtime Environment (build 1.6.0_45-b06-451-11M4406)
Java HotSpot(TM) 64-Bit Server VM (build 20.45-b01-451, mixed mode)
BTW - this application does NOT show up in the Applications folder and I consider that a bit odd.
I also tried typing Java for my computer to search for and this is what I got under
Overview:
PID: 944
Host: localhost
Main class: <unknown>
Arguments: <none>
JVM: Java HotSpot(TM) 64-Bit Server VM (20.45-b01-451, mixed mode)
Java: version 1.6.0_45, vendor Apple Inc.
Java Home: /System/Library/Java/JavaVirtualMachines/1.6.0.jdk/Contents/Home
JVM Flags: <none>
Heap dump on OOME: enabled
I hope something is helpful within all of this info! -
After installing the safari update for windows, outlook is now not opening email hyperlinks. I have set safari to be my default browser but outlook won't open it when I click a link. I get the following message: "This operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." Please help.
Hi mcclausky, you may need to manually remove a policy setting from the registry. You also should scan for malware that might have created this problem.
This article lists scanning and cleaning tools other Firefox users have found helpful: [[Troubleshoot Firefox issues caused by malware]].
To check your Windows registry for policy settings that might affect Firefox or other programs, I suggest consulting a Windows forum or Microsoft's forums. For example:
* http://windowssecrets.com/forums/
* [http://answers.microsoft.com/en-us/windows/forum/windows_8-system/this-operation-has-been-cancelled-due-to/9677848e-072d-4206-87f4-9da9284d6151 This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator. - Microsoft Community]
* [http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/restrictions-this-operation-has-been-cancelled-due/8af1d0cd-8fbd-4223-9396-86d7497bb275 Restrictions. This operation has been cancelled due to to restrictions in effect on this computer.Please contact your system administrator. - Microsoft Community] -
Problem description:
(MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unresponsive, requiring forced power down. Randomly logs off. Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access. Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed. Currently 169.99 GB available of 249.2 GB capacity.
Help?
EtreCheck version: 2.1.8 (121)
Report generated March 21, 2015 at 11:35:35 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2008) (Technical Specifications)
MacBook Pro - model: MacBookPro5,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 0/DIMM1
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 59
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
Disk Information: ℹ️
Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS21N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.kodak.BonjourAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
Google Earth Web Plug-in: Version: 6.0 [Click for support]
Safari Extensions: ℹ️
AdBlock
Disconnect
Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Tuxera NTFS [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
Destinations:
Backup [Local]
Total size: 63.67 GB
Total number of backups: 1
Oldest backup: 2015-02-23 16:16:08 +0000
Last backup: 2015-02-23 16:16:08 +0000
Size of backup disk: Too small
Backup size 63.67 GB < (Disk used 80.29 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
1% loginwindow
0% AppleSpell
0% SophosUIServer
0% SophosAntiVirus
Top Processes by Memory: ℹ️
118 MB InterCheck
101 MB SophosScanD
60 MB Dropbox
54 MB mds_stores
41 MB SophosAntiVirus
Virtual Memory Information: ℹ️
49 MB Free RAM
682 MB Active RAM
652 MB Inactive RAM
315 MB Wired RAM
1.49 GB Page-ins
2 MB Page-outs
Diagnostics Information: ℹ️
Mar 21, 2015, 11:18:52 AM Self test - passed
Mar 21, 2015, 10:53:03 AM /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
Mar 19, 2015, 07:59:03 PM /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crashLinc Davis wrote:
Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB RAM installed. The Etrecheck report can be very informative if one takes the time to examine it.
Ciao.
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