Installing PocketMac for BlackBerry

This is my first time posting here so I'm assuming I'm in the right forum, apologies if this should be posted somewhere else.
I've had my iMac for about five months now (love it) and was a PC guy before this. I consider myself pretty computer savvy and so I figured I wouldn't have any major issues. Well, recently I got a BlackBerry and needed to install the Mac version of "BlackBerry User Tools" - which is PocketMac. It's download-able online from the BlackBerry website and then installation should be easy.
Well, I downloaded it and tried to install it, but when I click to install it gives me the message:
"The software to be installed requires Administrator or higher level access privileges"
I've installed plenty of software on this computer and never had this problem - because I am the administrator.
Does anyone know what I need to do to fix this?

Kotheb,
Interesting, I'm not sure why you would be having the error. You could try repairing permissions for your computer. Its recommended to do it after all installations and updates. Although its important to note that after some updates there are errors found, Apple is aware of them and they ask that we ignore them, you can find more about that here: http://support.apple.com/kb/TS1448.
Also it couldn't hurt, do a quick get info on the file.  (command) + i. Down at the bottom make sure your name is there. and that you have at least Read.
And last if all the above fells make a new Admin User and try with that user. On the Plus if it lets you install then you will have the application for all user. Make sure you put it in the Applications Folder. And then you can remove this new Admin Usr and be done with it.
Oh Yah if you get fed up and we can't get it to work another program you could try is missing sync. I've heard wonderful things. http://www.markspace.com/products/blackberry/blackberry-sync-mac-software.html
Hope that helps,
Weston

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Hi to all, i don't know well english, anyway i got using Pocketmac, at half of sync it's blocked and return a message error:Unable to connect to BlackBerry (error 1); skipping. As you can see it seems cannot find device, i founded a lot of post wherever that try to explain how to solve this problem: unistall app reinstall, delete manually the driver from hd, reinstall updates, and so on. But no one works, can you help me? thx a lot for your patience.
I forgot to say that i got bb 8900 .
Message Edited by vivio2787 on 02-15-2009 05:00 AM

This should help - http://supportforums.blackberry.com/rim/board/message?board.id=blackberryformac&message.id=1128#M112...
...and this - http://www.pocketmacsupport.net/?section=knowledge&action=view&article_id=48.

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I keep getting a
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I am running Entourage:mac 208 version 12.1.0 and OS 10.5.6.
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Hi boyizcrazy,
This article describes the error you are receiving, and the cause is generally that an older version of PocketMac is being used (4.1.25 is the most recent) or you are selecting Entourage instead of Entourage2008 upon synchronization.
http://www.blackberry.com/btsc/KB15314
Let us know if this resolves your issue!
Thanks!
Do you have questions about your BlackBerry smartphone?
Go to mobile.blackberry.com on your BlackBerry smartphone to enter your question and get instant answers!

Mark/Space announces the Missing Sync for Blackberry

This package, promised for delivery by the end of the first quarter of 2007, will require Mac OS X 10.4.8 or later and a Blackberry device sporting version 4 or later of the Blackberry OS. It will reportedly support these devices, and may support others by the time that it ships:
• 7100 series
• 7130 series
• 7290 from Cingular and T-Mobile
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• 7520 from Nextel
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• 8700 series
• 8703 from Sprint
• 8705
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More pre-release information is available here:
http://www.markspace.com/missingsync_blackberry.php
Information Appliance Associates, with the help of Research in Motion, continues to offer PocketMac for Blackberry at no charge, available here:
http://www.pocketmac.com/products/pmblackberry/index.html

That's been discussed extensively by engineers at Mark/Space, but it's not nearly so simple a fix as you would imagine. When the process is reversed through the synchronization framework, unintended consequences of such programming create addition issues.
The problem is the inherent limitation of the Palm OS itself, and until Palm corrects—if ever—this OS issue and modifies the manner in which such events are displayed in its calendaring application, they we are all stuck with it.
A combination of weekly or monthly data views on the Palm and a short notation of the ending data of such an event in the Note: field in iCal can quickly alert you to the start and end data of a multi-day event, and—therefore, its duration—on a Palm device. To avoid synchronization of any and all events, or to term the process 'useless' because of this issue, indicates that you're not sufficiently adaptive to use this technology.

Installing Facebook for BB

I HAVE A QUESTION, IM INSTALLING FACEBOOK FOR BLACKBERRY, BUT THERE WAS A PROBLEM DURING INSTATLLATION, I TRIED WIPING ALOS REINSTALLING EVERYTHING, BUT IT DOESN'T WORK
[edited title to reflect content]

I upgraded today to Facebook 3.2.0.12 and after rebooting I got the message: 'Uncaught exception: java.lang.Error'. I found a suggestion which advised to reinstall the OS. So I suggest you follow my OS update procedure because this is also effective if one has the AW icon not working error:
http://supportforums.blackberry.com/t5/BlackBerry-Torch/Upgraded-App-World-on-BlackBerry-9800-Not-La...
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The above link assumes all data and apps are present but only a reinstallation of the OS device software for your phone is required. If this fixes your Facebook app let us know or select ‘Like’ on this box.

Installing and troubleshooting the Telstra 24x7 App for Blackberry

Installing the app
Click on the BlackBerry World™ icon and then search for Telstra 24x7
Click on Install to start the process. The App is provided subject to its own End User Terms
Click Accept & download
Click on the icon once the app has finished installing to launch the app. The App has been designed specifically for use with BlackBerry smartphones running operating system 10 (OS 10). As of July 2013, the models available that will work with the app are the BlackBerry Z10 and BlackBerry Q10.
Troubleshooting
To access the full features of the app, you are required to log in using your My Account.
You can use the app without logging in to My Account; however the application will have limited functionality. If you've skipped the My Account log in - you are still able to log in by following these steps:
Select the Settings icon (two cogs) from the menu screen
Select Manage services, provide username/password in My Account login panel
Select Connect to My Account
If you have trouble logging in:
You'll need to either be connected to 3G or Wi-Fi - check that you can browse to a website
There may be technical issues connecting to Telstra systems to obtain data - if this happens, wait a few minutes then try again
Make sure your Username and Password are correct. If you forget either of these, go to the My Account login page and follow the instructions to reset your Password or retrieve your Username
If you receive an account restriction error message
You aren't a Legal Lessee, Full Authority, or Limited Authority on the account. Only these account holders can access the account functionalities of the App OR
You're a Telstra Business or Enterprise and Government customer. Telstra 24x7 App currently only supports Telstra Consumer customers
If the app can't connect to My Account
Ensure your data connection is enabled, either via 3G or Wi-Fi. Please note that if you connect via 3G on a Telstra service without logging into the App, we may be able to automatically retrieve some service details about your device, but not all functionality.
There may be a high volume of users - wait a few minutes then try again.
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Usage not displaying
Telstra 24x7 App is unmetered for mobile data usage within Australia when on the Telstra network with the following exceptions:
Store Locator with map view set on
Help and Support - Using 24/7 Support on Twitter
Help and Support - Accessing 24/7 Support on Facebook
Standard data charges will apply when downloading the app from BlackBerry® World™
Note: Standard International Roaming charges to access data through a mobile internet connection will apply when roaming overseas.
Estimated usage will be shown in the same display format as mobile services and will appear for select Telstra broadband services.
You will be unable to see 'My Usage' data for all My Services at this stage. We currently only support usage information for Pre-Paid mobile services, mobile services on a plan and select broadband services.
The app may not be able to update your usage details for a number of reasons:
There may be technical issues connecting to Telstra systems - if this happens, wait a few minutes then try again
You may not be logged into My Account. Check by going to Settings then Select Manage services
You might not be connected to the internet, try opening Safari and visiting a website.
At this stage only newer and select BigPond then Internet services are supported.
Why are my recent charges on the app different to what I can see online?
The recent charges on the app is different to what is displayed online in order to help you gauge your current, pre-bill estimated usage. The final list of charges will appear on your bill.
Bill summaries may not be displayed for a number of reasons:
The app currently only displays a summary of your current bill and 7 months prior. All previous bills are accessible via theTelstra My Account website. To further drill into your bill details and information, please visit Telstra's My Account website to view your itemised bill. Service details are the Telstra services associated to the bill you are currently viewing.
A bill may net yet have been issued
There may be technical issues connecting to Telstra systems to obtain data - if this happens, wait a few minutes then try again
You might not be logged into 'My Account'. You can check if you're logged in by viewing Settings then Manage Services. If you skipped the 'My Account' registration, the app may be able to display limited usage and service details, but you will not be able to view bill summaries
You might not be connected to the internet, try opening Safari and visiting a website
The app may be unable to update your bill information for a number of reasons:
There might be technical issues connecting to Telstra systems to obtain data - if this happens, wait a few minutes then try again
You might not be logged into 'My Account'. You can check if you're logged in by viewing Settings then Manage Services. If you skipped the My Account registration, the app may be able to display limited usage and service details, however you will not be able to view bill summaries
You might not be connected to the internet, try opening Safari and visiting a website
Bills can be paid via the app, and all payments will occur within the Telstra 24x7 App and you'll have access to a stored payment method.
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My Services not displaying
You can add your Pre-Paid service to your My Account via a computer to ensure it's displayed.
The difference between My Usage and My Services
My Services provides a full list of your accounts and services linked to your My Account profile.
My Usage provides a list of your mobile and select internet services which have associated usage information.
The Telstra 24x7 application only shows the following services:
Service details associated with your My Account user profile
Service details for the current device you're using if you haven't logged into the app
New services may take up to 48 hours before they appear.
At this time, services are not able to be added within the app. To add and view a service within the app, you'll need to login to My Account or you can us on 13 22 00 anytime.
The app might be unable to update your list of services for a number of reasons:
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You might not be logged into My Account. You can check if you're logged in by viewing Settings then Manage services
You might not be connected to the internet, try opening Safari and visiting a website
Pre-Paid recharge
Recharge is currently only available for your Pre-Paid services associated with the My Account login you're using or the device you're using if you are a Telstra mobile customer connected via 3G.
Tap Recharge within the side bar to view the Pre-Paid services available to recharge. You can then recharge the following ways:
Within the App by using a stored credit/debit card associated with your Pre-Paid service. Simply select the recharge amount, tap continue, and then enter your recharge PIN. If there is no stored card found, you will be presented with the option to recharge in Safari.
Using a voucher - simply enter the 12 digit authorisation number and tap continue
Online, via SMS, Facebook® and my phone
When you recharge online you're provided with an option to store the card details along with your account. You'll also need to set a PIN for your credit card. Once this step is completed, you'll be able to access the stored card with the app and recharge using your PIN.
Your PIN is associated with the stored credit/debit card on your Pre-Paid service. Recharge online to store a credit card against your Pre-Paid service. Note: You must be connected via 3G.
There are a number of reasons why your recharge might be failing:
You have provided an invalid PIN
Technical issues connecting to Telstra systems to complete recharge - wait a few minutes then try again
You have failed to provide the correct PIN 3 times
You only have 3 attempts at providing your PIN. After you've failed 3 times, your stored card details will be deleted and you'll need to add it to your account again by recharging online.
Your account may be suspended due to multiple failed recharge attempts.
Plus Packs
Click on the View Bonuses and Plus Packs to view the amount of bonuses and plus packs remaining as well as the expiry that's associated to your current Pre-Paid mobile number. You'll need to recharge your Pre-Paid service and the amount of bonuses that you'll receive is dependent on your recharge amount.

Re: Installing and troubleshooting the Telstra 24x7 App for Blackberry
I have personally phoned Telstra to advise I continue to receive an account for someone else. It has happened again to day. Please check you records and make sure I no longer receive any accounts for 2000133289692. This is not my account. L. Service.

Cant install yahoo mail for blackberry

Hi
Im trying to install the yahoo mail for blackberry from blackberry.com/yahoo/mail
but I always get this error message
"Please use your blackberry device to access this site.
Desktop browser not supported."
its weird because I am using my blackberry device.
I have a Curve 8520.
Any Ideas on what is causing this problem?
thank you

Hmmm...quite strange...
I suggest the following steps:
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > BBKey (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Pocket Mac for Blackberry Storm Will Not Launch

As posted earlier by evabrazil, I have the same problem with the new MacBook. I have installed PocketMac and downloaded the new drivers, but the application will not launch.
Can anyone help? Thanks

Hello,
Actually, I think that the battery is severely depleted...without a minimum charge, nothing will work.
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
With the battery inside, connect your BB to the wall charger
Leave it alone for 2 hours, no matter what the LED or the display does
Remove the battery
Wait 15 minutes
Insert the battery
Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

PocketMac for BB Pearl Flip 8220

After viewing a presentation from the BB website it did not look like there was compatibility for the 8220 flip and connecting to the PocketMac for syncing contacts, calendar appointments, etc. Any truth to this? If so, what rumors are out there for support for the BB flip? Thanks for any input.
Solved!
Go to Solution.

Hi and welcome to the forums!
You may be better served to resolve this thread and open a new oneIn the Blackberry MAC forum. I'm sure you will get more specific answers there from the expertise of the MAC users.
Thanks
Please remember to resolve your thread. Put the check mark in the green box that contained your answer! Thanks
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Painfully using Pocketmac for 2 years....

Painfully using Pocketmac for 2 years. now, but waiting to see if the Blackberry Desktop is able to sync with:
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and...... Entourage 2008 , Calendar, Notes, Tasks, Contacts ?
Without :
Duping, migrating someone elses number to another contact!
Or should I stick with Picketmac - Is the Software still not great?
I know I should probably search the forum, but I'm wondering if anyone else out there can give me the low down on this quickly before having to go to the trouble for the second time or erasing packetmac, then installing Blackberry Desktop and only to find its not going to work?
TIA

Please don't crosspost.
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Administrator Privileges required - can't install PocketMac

I can't get around this issue. Honestly, I could never really sync my BB Storm to my PPC Mac. Now, after upgrading to Leopard, I get this error:
"The software to be installed requires Administrator or higher level access privileges."
I AM the administrator. I've repaired permissions. Don't know where else to go.
Chrystopher

justanurse wrote:
I cannot install pocketmac either. Have tried several times. I have a band new imac as well as a new bb bold. WTF is entourage and how do i install it.....and why must i do so?
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Can you tell me what version of Mac OS X you have and happened when you tried to install PocketMac? I've installed it, but it's not that useful. Rumor has it they are releasing BlackBerry Desktop for the Mac on Friday. I don't know if that's true--I signed up for updates weeks ago but haven't heard a word yet--but that's what other people here have told me.
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I watched "a" for the first time last week. It wasn't bad, but I don't know what all the fuss is.
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Unable to log into Facebook for BlackBerry 10 since last year

Please help me understand why the facebook app for BlackBerry 10 doesn't allow me to login at all. See the attached screen shot which may not successfully load (error message reads as follows "sorry, an unexpected error occurred. Please try again later), I haven't had the chance to even submit my login credentials. This has happened every single time I click the app for several months now.
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I have already exhausted my options with hours on the phone with tech support at Phone company.
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Problem with Yahoo Messenger for Blackberry 10

Hi Blackberry Team,
I've recently encountered a problem with Yahoo Messenger 10.1.0.88 on my Blackberry Q10 running OS 10.1.0.4181 software. It had been working fine for like a month after I purchased this phone from the authorized shop in Thailand until a few days ago it started showing the message within seconds after signed-in: 'Your connectino to the instant messaging provider has been lost. You can wait for the connection to be re-established or close the application and try logging in later'.
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I did some research on website and found that the latest version of Yahoo Messenger for Blackberry is actually 10.1.1.16 released on Sep 30th, 2013 but, for some unknown reasons, my Blackberry World only shows the '10.1.0.88' (which already installed on my phone) as the latest version.
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I have the same problem with my z10 always unknown error it getting me crazy

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