Installing PP CS6 after PP CC

I'm hoping someone can tell me whether I can install Premiere Pro CS6 after I've installed PP CC. I really only want Encore so that I can author a DVD and various online videos/forums tell me I should be able to install CS6 as part of my Creative Cloud. Is this right? If so how do I do it?

No problem installing CS6.
Encore CS6 not installed with Creative Cloud
Here you will find CS6.

Similar Messages

How do I re-install Photoshop CS6 after doing a Windows 8.1 REFRESH? Lightroom and Topaz installed great but not Photoshop

I have my Photoshop CS6 Serial number and thought it would be easy to re-install software. Message says my serial number is VALID but not for this version of software.
Any help with re-installing Adobe Photoshop CS6 on same computer after doing a Windows 8.1 REFRESH would be appreciated!
Phillip Wattles - Bedford, TX

The best for this would be Contact Customer Care Chat or phone.
While we as volunteers handle technical questions, we can't make a serial number work.
I hope you have registered your software with Adobe, it should make this easier.
Gene

Unable to Install Photoshop CS6 after downloading from download assistant

Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ... WARNING: DS012 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 34 error(s), 6 warning(s) ----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirGb7AhHq0/Assets1/Profiles/CameraProfiles/Adobe Standard/Canon PowerShot Pro70 Adobe Standard.dcp" to "/Library/Application Support/Adobe/CameraRaw/CameraProfiles/Adobe Standard/Canon PowerShot Pro70 Adobe Standard.dcp" (Seq 42) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 42) ----------- Payload: {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85} AdobeCMaps CS6 4.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirNuk5mdWJ/Assets2/CMaps/universal/UniJIS-UTF32-H" to "/Library/Application Support/Adobe/TypeSupport/CS6/CMaps/UniJIS-UTF32-H" (Seq 154) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 154) ----------- Payload: {AC85D480-BE25-4B01-84BE-E8A5932E39DB} Adobe Hunspell Linguistics Plugin CS6 1.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirbNR7GCp9/Assets2/mac/AdobeHunspellPlugin.bundle/Contents/MacOS/AdobeHunspellPlugin" to "/Library/Application Support/Adobe/Linguistics/6.0/Providers/Plugins2/AdobeHunspellPlugin.bundle/Contents/MacOS/AdobeHunspellPlugin" (Seq 7) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 7) ----------- Payload: {03740852-60C2-4B1A-A3DA-1EDB082C6401} Adobe Linguistics CS6 6.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdir9xdhoakc/Assets2/Linguistics/Providers/Proximity/11.00/NC-L3S4PNTX/brzORTH40.hsp" to "/Library/Application Support/Adobe/Linguistics/6.0/Providers/Proximity/11.00/NC-L3S4PNTX/brzORTH40.hsp" (Seq 429) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 429) ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 ----------- WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21) WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22) ----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 ----------- WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11) WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12) ----------- Payload: {0E0AA043-65AC-4A20-AAD6-9B4C7667309B} AdobeColorEU CS6 4.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirNqL43FvO/Assets2/universal/Settings/Recommended/Europe General Purpose 3.csf" to "/Library/Application Support/Adobe/Color/Settings/Recommended/Europe General Purpose 3.csf" (Seq 1) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1) ----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 ----------- WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3) ----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 ----------- WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5) ----------- Payload: {0377892E-FCAC-46EC-AA70-C6AC8A86A81F} Dynamic Link Media Server 1.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirunlb77Ef/Assets2/application/dynamiclinkmediaserver.app/Contents/Frameworks/AuthPlayLib.bundle/Contents/MacOS/AuthPlayLib" to "/Library/Application Support/Adobe/Common/dynamiclinkmediaserver/1.0/dynamiclinkmediaserver.app/Contents/Frameworks/AuthPlayLib.bundle/Contents/MacOS/AuthPlayLib" (Seq 84) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 84) ----------- Payload: {DE7C6FA1-AF75-48A8-B495-CFAD529BCC3D} Recommended Common Fonts Installation 2.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirn0KTVFdg/Assets2/contents/AdobeFangsongStd-Regular.otf" to "/Library/Fonts/AdobeFangsongStd-Regular.otf" (Seq 9) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 9) ----------- Payload: {311CDC89-AC18-4344-9EC9-0225328C73D3} Required Common Fonts Installation 2.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirtJmIEzbN/Assets2/contents/AdobeMingStd-Light.otf" to "/Library/Fonts/AdobeMingStd-Light.otf" (Seq 15) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 15) ----------- Payload: {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirzQ9G2PPw/Assets1/Adobe Extension Manager/Adobe Extension Manager CS6.app/Contents/MacOS/Adobe Extension Manager CS6" to "/Applications/Adobe Extension Manager CS6/Adobe Extension Manager CS6.app/Contents/MacOS/Adobe Extension Manager CS6" (Seq 303) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 303) ----------- Payload: {50F5A7C9-1E43-4860-AED8-7F8722691F17} Adobe ExtendScript Toolkit CS6 3.8.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdiri1w3J4rV/Assets2/xplat/Readme/SDK/Samples/javascript/SnpCreateUIAddMethod.jsx" to "/Applications/Utilities/Adobe Utilities-CS6.localized/ExtendScript Toolkit CS6/SDK/Samples/javascript/SnpCreateUIAddMethod.jsx" (Seq 300) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 300) ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 ----------- ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirUtAmKQq7/Assets1/Application/Adobe Photoshop CS6.app/Contents/Frameworks/libtfkernel.dylib" to "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/libtfkernel.dylib" (Seq 11) ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 11) ERROR: DW050: The following payload errors were found during install: ERROR: DW050: - Adobe Linguistics CS6: Install failed ERROR: DW050: - Dynamic Link Media Server: Install failed ERROR: DW050: - AdobeColorEU CS6: Install failed ERROR: DW050: - Required Common Fonts Installation: Install failed ERROR: DW050: - Adobe ExtendScript Toolkit CS6: Install failed ERROR: DW050: - Camera Profiles Installer: Install failed ERROR: DW050: - Adobe Extension Manager CS6: Install failed ERROR: DW050: - Adobe Photoshop CS6 Core: Install failed ERROR: DW050: - Adobe Bridge CS6: Install failed ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6: Install failed ERROR: DW050: - Recommended Common Fonts Installation: Install failed ERROR: DW050: - AdobeCMaps CS6: Install failed -------------------------------------------------------------------------------------
http://www.adobe.com/go/cs_systemreqs

Errors "Exit Code: 6," "Exit Code: 7"
Mylenium

Instal Photoshop CS6 after Photoshop CC

As sometimes I have to travel to places with a bad internet connection , it would
be usefull to me to have Photoshop CS6 . Can I install it when I already have Photoshop CC ?

yes, there's no problem installing (and using) both at the same time on the same computer.
p.s. you don't need to have a persistent Internet connection to use cc products either.

I can't install InDesign CS6 on my computer.

I get an error message when I try to install InDesign CS6 on my Windows 7 Pro (64-bit) computer.
The error summary says: ERROR: DW 013: Unable to get root from inChildPath

Was able to install InDesign CS6 after formatting hard disk and reinstalling Windows 7.

Unable to open Bridge CS6 after installing Adobe Photoshop Elements 8

I have been using Bridge CS6 successfully until I installed Photoshop Elements 8 to use with a scanner I bought. After the installation, when clicking on Bridge CS6 it opens Bridge CS5. I had a look at some of the forums and tried Ctrl-clicking on Bridge CS6, but it still opens Bridge CS5. I have also re-installed Photoshop CS6 in the hope that this will fix it. Any suggestions as how to get Bridge CS6 going again will be appreciated!

Thanks for the replies. I was able to sort this myself after I watched the the following video on how to reset the Adobe preferences: http://tv.adobe.com/watch/the-complete-picture-with-julieanne-kost/how-to-reset-photoshop- cs6s-preferences-file/ I did the manual reset where I moved only the preference file to another location e.g. the Desktop. I restarted my computer. Closed Bridge CS5 that was running in the background and then clicked on Bridge CS6 and the program opened. I decided to take a chance to see if this won't fix it and was elated when it worked. Don't ask my why, but it did the job!

No PS CC in launchpad after install PS cs6 (new feature 28/5-14)

Lovely with the new feature about CS6 programs, but not smart cs6 programs after installation removes CC version of the program from the launchpad on mac .. I have installed Photoshop CS6, Illustrator CS6 and InDesign CS6. Photoshop CC has disappeared (from launchpad) (CS6 now showed in launchpad), Illustrator CS6 + InDesign do not appear in Launchpad. Bridge CS6 + Bridge CC are both in launchpad.
What's wrong?

Nyby please see Launch CC apps after install - https://helpx.adobe.com/creative-cloud/help/launch-creative-cloud-apps.html for information on how to open both Creative Suite 6 and Creative Cloud applications from the Applications folder.
You may also want to see How to add missing apps to Launchpad?...: Apple Support Communities for information on how to add items to Launch pad.

Hi I have a problem after install my CS6. It keeps saying MSVCR100.dll was not found

Hi I have a problem after install my CS6. It keeps saying MSVCR100.dll was not found?

32-bit OS: http://www.microsoft.com/en-us/download/details.aspx?id=8328
64-bit OS: http://www.microsoft.com/en-us/download/details.aspx?id=13523

Dreamweaver CS4 having issues after installing PS CS6 Beta

Hi All,
I'm having issues with Dreamweaver CS4 after installing Photoshop CS6 Beta. I'm getting the follwing erros when trying to open any html file (see attached image).
Once I click OK, the file will open, also now; any copy and paste commands will not work. Anyone else experiencing any problems with other apps after installing this beta version?
Any help and feedback is much appreciated, thanks!

Re :Re: Dreamweaver CS4 having issues after installing PS CS6 Beta
Just a thought ...
This may help!
Uninstall the Beta Version of Photoshop CS6 now and then restart your computer and see if that works.
Open the CS4 programs and see if that fixed the problem and it is all working as it should again.
It is worth a try!
All the best.

How can I install Photoshop CS6 32 bit after 64 bit has already been installed?

I have installed Photoshop CS6 64 bit from a disk, but I need an additional 32 bit install for my scanner. Can anyone tell me how to do that, please?

Use the add windows feature from the windows control panel.
Or use PowerShell:
Add-WindowsFeature BITS
Here is a list over all the prereqs you need to install:
http://ccmexec.com/2013/01/powershell-script-to-install-configmgr-2012-sp1-prereqs-on-server-2012/
Ronni Pedersen | Microsoft MVP - ConfigMgr | Blogs:
www.ronnipedersen.com/ and www.SCUG.dk/ | Twitter
@ronnipedersen

Install Adobe Photoshop CS6 after Creative Cloud failed...

When I start my Adobe Photoshop, I alwasy get asked to reactivate my abonnement even if I bought a CS6 Version with a Serialnumber... This product is registrated in my Adobe Acount. What can I do to use my Adobe Photoshop with my serialkey instead with Creative Cloud.... (I used the Removal Tool from Adobe to remove my Creative Cloud Applications bevor I installed the CS6 Adobe Photoshop without Creative Cloud..)

Claudias31518194 what specific error do you receive them you open Photoshop CS6? Did you previously evaluate the Creative Cloud version of Photoshop? If so I would recommend removing all installed Adobe Creative software titles and reinstalling the versions you plan to continue using.
Without doing so you may still have upgraded components installed which could lead to unexpected results similar to the repeated request to activate. You can find details regarding the uninstall process at Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
If you need a fresh copy of the retail installation files for Creative Suite 6 they are available at Download CS6 products.

After install flash cs6 error 213:11 occurs

i installed flash cs6 when i launch it i get an error 213:11 saying a problem occured with the licensing of the product. I am using windows 7 32 bit intel atom i also restarted and re launched flash cs6 but still giving the same error.

uninstall flash c6.
run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html
restart your computer
reinstall flash cs6.

Error Install Adobe CS6 Master Collection on Windows 8

So I had two errors while installing Adobe CS6 MC on Windows 8. The first was a slew of OS Requirement Not Met Errors and was able to resolve this by running the setup in Compatibility Mode as Windows 7. However, the second error is persisting and I can not resolve this. I have approx 48 "ERROR: DW062: Unable to locate folder for token SharedDocuments". I am sure this is related to the fact that, using the move feature in Windows 8, I moved the Public folder to my D drive (to save room on the SSD). All other programs install properly. How can I resolve this?
Thank-you. Below is the Install Error Log
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DR012, DW062 ... WARNING: DF012, DW029 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 48 error(s), 3 warning(s)
----------- Payload: {9254D539-549A-41DD-A7DA-251766F2B76F} Adobe Player for Embedding x64 3.3 3.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {99290358-A784-4218-A7BA-954AE5F9207C} AdobeCMaps x64 CS6 4.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {246C4B99-19F7-4475-9787-5FF8595B86D7} AdobePDFL x64 CS6 10.9.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {B2D792AF-F407-4EFA-9A03-3F2A476146F6} AdobeTypeSupport x64 CS6 11.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {F2F2F788-A17F-4CEC-A03C-DFB778E9D901} Adobe Media Encoder CS6 X64 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {55F0AFED-606D-476A-A07A-134291002FBA} Photoshop Camera Raw 7 (64 bit) 7.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {7CA3FAD4-7B82-473C-8207-5A283E90742A} Adobe WinSoft Linguistics Plugin CS6 x64 1.3.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {29DB26AB-81CE-41D6-B0C9-BE15E36C87C6} Adobe Hunspell Linguistics Plugin CS6 x64 1.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {8085C16A-3148-40B4-BC8B-12ED59C9C478} Recommended Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {63594DD4-0241-422A-93A5-B6530040E1C7} Required Common Fonts Installation x64 2.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {C41A769E-27ED-44F7-8A11-F2E32F538E05} Adobe Linguistics CS6 x64 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {2DAEE15D-8D47-1014-9FF6-ACA9093B5359} Adobe InDesign CS6 Icon Handler x64 8.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 -----------
WARNING: DW029: Custom Action for payload {AC76BA86-1033-F400-7760-000000000005} Acrobat Professional 10.0.0.0 wants to skip this payload. Skipping this payload.
----------- Payload: {3D46121C-A0E6-4259-B7E0-5127C218A096} Adobe SpeedGrade CS6 6.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141)
----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 -----------
WARNING: DF012: File/Folder does not exist at C:\New folder\CS6 Master Collection\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)
----------- Payload: {4FAB339E-2132-434F-9376-9CD735E4C69C} Adobe Flash CS6 12.0.0.0 -----------
ERROR: DR012: Setting Registry Value Failed. Error 5 Access is denied.(Seq 151)
----------- Payload: {3289C0E8-78B9-47D4-98E5-F25BFF1CBED4} Adobe Photoshop CS6 Core_x64 13.0.0.0 -----------
ERROR: DW062: Unable to locate folder for token SharedDocuments
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Bridge CS6 (64 Bit): Install failed
ERROR: DW050: - AdobeColorVideoProfilesAE CS6: Install failed
ERROR: DW050: - Adobe Encore CS6_AdobeEncore6en_USLanguagePack: Install failed
ERROR: DW050: - AdobePDFL x64 CS6: Install failed
ERROR: DW050: - Adobe Photoshop CS6 English Language Pack_x64_AdobePhotoshop13-en_US_x64: Install failed
ERROR: DW050: - Adobe Hunspell Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - Adobe InDesign CS6 Icon Handler x64: Install failed
ERROR: DW050: - Adobe Photoshop CS6 Core_x64: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe SpeedGrade CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Encore CS6: Failed due to Language Pack installation failure
ERROR: DW050: - AdobeMotionPicture CS6: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Photoshop Camera Raw 7 (64 bit): Install failed
ERROR: DW050: - Adobe SpeedGrade CS6_AdobeSpeedGrade6.0en_USLanguagePack: Install failed
ERROR: DW050: - Required Common Fonts Installation x64: Install failed
ERROR: DW050: - AdobeIdeaPluginCS6 x64: Install failed
ERROR: DW050: - Adobe WinSoft Linguistics Plugin CS6 x64: Install failed
ERROR: DW050: - Recommended Common Fonts Installation x64: Install failed
ERROR: DW050: - Adobe Player for Embedding x64 3.3: Install failed
ERROR: DW050: - Adobe After Effects CS6 Support: Install failed
ERROR: DW050: - AdobeCMaps x64 CS6: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_USLanguagePack_x64: Install failed
ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure
ERROR: DW050: - AdobeTypeSupport x64 CS6: Install failed
ERROR: DW050: - Adobe Linguistics CS6 x64: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Encore CS6 Support: Install failed
ERROR: DW050: - Adobe After Effects CS6 Presets: Install failed
ERROR: DW050: - Adobe Media Encoder CS6 X64: Install failed

Errors "Exit Code: 6," "Exit Code: 7"
Mylenium

Unable to install Ae CS6 on my MacBook Pro quickTime dynamic link problem

hello !
Does any one know how to succed in installing Ae CS6 when you meet this problems :
the launching takes a very long time
then I have this message QuickTime is not installed on this computer
I have a single choice in the window : YES…
Then a llong time again…
and this message just before it crashs :
Alert After Effects
<140735255992672> <DynamicLink> <5> /Library/Application Support/Adobe/Common/dynamiclink/CS6/dynamiclinkmanager.app
generating crash log
I'd try two time to desinstall and reinstall with AAM
whitout benefit…
a Ae CS5,5 is running perfectly actually on my computer
I have a MacPro whith almost the same configuration and I succeed installing Ae CS6
without desinstalling 5,5 (I have to keep it for any clients with lower configaration)
thank you for your help
Nicolas

clear your adobe.com cookies if you're getting a header error here, http://www.adobe.com/cfusion/tdrc/index.cfm?product=captivate

Error message - can't run CS6 After Effects

Installed on my macbook pro with OSX 10.9.5 is the CS6 student edition master collection and for the past year I've been able to use all programs I've tried to use, however, when I went to use After Effects yesterday for the first time, I was unable to. I received the following error message: "You can't use this version of the application 'Adobe After effects CS6 with this version of OSX. You have Adobe After Effects CS6 11.0." So, I went to adobe.com and tried to download the upgrades 11.0.1, 11.0.2, 11.0.3, and 11.0.4. After downloading 11.0.4 and clicking on the red folder, I received the following error message for 'After Effects Trial - 11.0.4-mul-AdobeUpdater: "Update Failed. Could not be applied. Contact customer service." Tried this multiple times, no luck. So then I read more on the adobe site and ended up registering for Creative Cloud to obtain the updates for CS6. Adobe recognized that my computer had CS6, provided me with a list of updates, I chose to update all (which took an hour), then, according to the creative cloud, all of my software has been updated. Then I restarted my computer. However, when I clicked in finder/applications on AfterEffectsCS6, I received the same error message. Creative Cloud still says all of my apps were updated. However, After Effects still won't work and looking at the application on my computer, it still says version 11.0 and the date is last year. Why does Creative Cloud show that my programs have been updated and yet my applications don't reflect that? What do I need to do to get CS6 After Effects working? I have a school project due and I've already spent way too much time trying to figure out this problem at the expense of my project. Please help!

Chocchocm have you removed and reinstall Adobe After Effects CS6? I would recommend using the uninstallers available in the Applications/Utilities/Adobe Installers folder to remove your installed Adobe Creative software. You can then reinstall Master Collection CS6 utilizing the retail installation files available at Download CS6 products.
If you need to locate your registered serial number it is available under you account at http://www.adobe.com/. You can find additional details on how to locate the registered serial number at Find your serial number quickly.

Installing PP CS6 after PP CC

Similar Messages

Maybe you are looking for