Installing Pre Elements 11 Error: Shared Technologies have failed to install

Hi,
having problems installing Pre Elements on my windows 7 laptop.
I'm trying to install the 64bit version as I'm running 64bit windows 7.
I've been working my way though this web page to find a solution to the error...
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html
First up, I had the demo version of Elements (which installed and ran perfectly), which I uninstalled before installing the purchased product from Adobe, and re-downloaded the installs from the Adobe shop servers.
I have currently also have a CS6 installation on my laptop.
I ran the ASA tool and all it sees is my CS6 installation.
I went though the windows Program file directories and made sure all Elements stuff was deleted.
I've checked the MSCONFIG to see what Adobe services are running at startup, and I turned off everything that was associated with Adobe.
I've copied the downloaded installer exe and packaged file to a folder on the C: root.
I'm running the installer from there and when it unpacks the files I make sure it unpacks them to the same directory in the C:
The problem seems to be with the 'shared components. The install gets most of the way through installing the Organizer when it quits and rolls back the installation.
No extra info is given by the installer on why it has run into a problem.
I've tried to install Photoshop elements too and that stalls at the same point.
Thanks.

Hi,
Could you please share the logs from the location(s) mentioned below:
%temp%\PREInstall.log, PRE11.log,
PDApp.log,
amt.log,
C:\Program Files\Common Files\Adobe\Installers\<*PRE11*>.log.gz
I'd be able to comment & suggest better once I have the logs but meanwhile, you might like to upgrade the Adobe Application Manager from the following location just to rule out any incompatibilities or upgrade failures of AAM:
Win: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Thanks.

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Hi,
Could you please share the logs from the location(s) mentioned below:
%temp%\PREInstall.log, PRE11.log,
PDApp.log,
amt.log,
C:\Program Files\Common Files\Adobe\Installers\<*PRE11*>.log.gz
I'd be able to comment & suggest better once I have the logs but meanwhile, you might like to upgrade the Adobe Application Manager from the following location just to rule out any incompatibilities or upgrade failures of AAM:
Win: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4773
Mac: http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
Thanks.

PSE 11 Install problems - Shared Technologies have failed to install

Hi All,
I am hopeful that someone will be able to provide me with a little advice regarding the installation of PSE11.
I have attempted to run the install via the BD media, Copeied BD media to HDD and download from Adobe site but I keep on getting the shared technologies error.
I have followed the advice laid out in;
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologies_
and also attempted to recover the log file as explained in;
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-install-using-logs-elements.html #main_main_log
The installation failure appears to be taking place following the organiser when it tries to install the shared technologies.
I have attempted to install with all non essential windows services switched off and I have also used the CS cleaner as well as ASA log reader but to no avail.
If anyone could point me in the direction of a solution it would be greatly appreciated.
Edit: The ASA log has thrown up the following;
"cpsid_82829s1: "A restart is pending," bootstrapper error has occurred.
Click here for details and corrective actions related to this issue."
I have gone in to the registry as per adobe advice;
http://helpx.adobe.com/creative-suite/kb/troubleshoot-error-messages-bootstrapper-cs5.html
But I cannot find an InProgress key to delete.
Regards
Neil
ASA log output added

Which download did you try? Was it the version from Adobe store. If so try a different source by using the free trial from the link below. Then validate the product with your serial number.
Before you begin uninstall the existing PSE11 application via the control panel.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us&PID=2159997

Cannot install Photoshop elements...shared technologies won't load

Hi
I've tried 7 times now to install this programme ( and uninstall....it takes an age) but cannot get past the Shared Technologies bit...have tried everything that I have found so far but still it will not work.... Any clues or help would be really appreciated
Thanks
Sue

I have the same problem after upgrading to PSE12 about a week ago. I'm running Win7. When I try to open the Organizer, an error message says the catalog is in use by another propbgram. I uninstalled and deactivated PSE11, thinking the Organizers might be in conflict, rebooted, but no luck. Any ideas?

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I have purchased PSE11 and Premiere 11 bundle (Retail ) via Amazon U.K. - Also later attempted same install with trial PSE11 download.
3 full days with online tech support help with screen takeover by Adobe. After hours and no solution .. Anyone else having this issue? Any suggestions?
I've been through copying disc contents onto C Drive, deactivating protection, uninstalled my Roxio 2012 Pro as it has similar usage adobe etc..
I'm not very techy minded but now sort of crash coursing. Wish I hadn't bothered uninstalling my no problem PSE10 and passing it on.
Thanks in advance.

Thanks so much for taking time to reply and apolgies for delay responding to you.
On the fourth full day of online help from Adobe I got a techy superstar named Sooraj who via Adobe connect hung in there and after 4 hours of effort managed to resolve my issue. Everything is now up and running successfully. The problem was not the new software but it clashing with remnantsof previously trial oer software remnants under CS6 ????
In truth I'm not really sure exactly what. I just know I watched it being done on my screen. In hindsight i wish i'd asked in order that I could have passed on the info for others. Apparently other folk have been having similar problems.
I know I am happy to no longer see that continually repeated banner saying error installing shared technologies any longer.
Thanks again.

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I would suggest trying to contact support via chat (availability only Monday to Friday) to see if they can resolve the issue as there can be many reasons why shared technologies fail. They may tell you that support is only available for PSE11 but don’t be fobbed off. If you purchased the product recently, your statutory rights cannot be overridden, certainly within the EU. Ultimately you can request Amazon to make a refund or to replace the product with PSE11.

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wadeh27
Lots of Premiere Elements complaints of late similar to yours regarding uploading to YouTube from within the program.
At the present time, I am having the same problem as you with Premiere Elements 11 Windows 7 64 bit and Publish+Share/Online/YouTube. This appears to be a YouTube or Adobe or both issue not a user error.
John Nash earlier today wrote in another thread with suggestions to resolve this issue. At this time, I would advise against those suggestions, especially the one which involved deletion of the Web Folder in the SC Folder in the Local Disk C/User directory. It did not resolve the issue, and, if no backup, leaves you with missing presets.
For now, export your Timeline to a file saved to the computer hard drive and from there upload the file to YouTube at the YouTube website.
See Publish+Share/Computer/AVCHD/ with Presets appropriate for YouTube to get a H.264.mp4 file for the upload.
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Can't install premiere elements shared technologies error

can't install premiere elements because of shared technologies error

Hi,
Please restart your system and try installing again.
If the error persists, please share your OS details and please share the logs from the following locations:
%temp%\PREInstall.log, PRE11.log,
Elemets11OrganizerInstall.log,
Organizer.log,
PDApp.log,
amt.log
oobelib.log
C:\Program Files\Common Files\Adobe\Installers\<*PRE11*>.log.gz
thanks.
~ Shefali

When attempting to install trial elements 11get amessage error installing shared technologies

when attempting to install trial elements 11get amessage error installing shared technologies

Hi hutchie4,
The error indicates that one or more of the following Shared Technologies failed to install:
Adobe Player for Embedding
Adobe Help
Camera Raw plug-in
Camera Raw profiles
Adobe ExtendScript Toolkit
Adobe XMP Panels
Microsoft Visual Studio runtimes
To resolve these issues, use the Adobe Support Advisor (ASA) to analyze the installation log file. For instructions, see Analyze install logs with Adobe Support Advisor (ASA).
Note: If you are using a downloaded installer, or running the installation from the hard drive, the Shared Technologies can fail because of the installation path. Copy the installation files to a folder to the root of the drive, such as C:\PSE<versionnumber>Installer\, and rerun the installation.
This Adobe document lists installation troubleshooting steps, including the "Shared Technologies" error
: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html

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Gmcsh7 please see Install rollback and Shared Technologies | Windows for steps on how to install the shared technologies.

Cannot reinstall Elements PSE10 - Windows 7 64-bit - rollback - Shared Technologies

I am trying to reinstall Photoshop Elements 10 - previously worked fine on previous laptop (also running Windows 7 Ultimate 64-bit).
Installs PSE10; installs Organizer; installs Shared Technologies then 'rolls back' and fails with error:
"The wizard was interrupted before Adobe Photoshop Elements 10 could be completely installed.
Below mentioned application has failed to install:
Shared Technologies"
Have tried suggestions from here: https://forums.adobe.com/search.jspa?q=photoshop+elements+10+shared+technologies+rollback& place=%2Fplaces%2F1413788
Originally suspected problem with serial number (too many previous installations?) but have 'de-registered' at least one of them ... and anway the same error arises if I try a trial install (i.e. with no serial number).
Will happily upload log file if someone can remind me where it is ...
(Incidentally, why is Chat "24 hours a day, 7 days a week" apparently never available in UK???!?!?).
Thanks in advance ...

if any part of pse10 is installed uninstall it.
then run the cleaner, http://www.adobe.com/support/contact/cscleanertool.html
then restart your computer.
then:
Peter Snoxall wrote:
Thanks - but this doesn't help me ... here's why:
- Adobe Bridge is not running
check task manager to see if there's a bridge (or any adobe) process
- ElementsAutoAnalyzer.exe is not running
check task manager to see if there's a bridge (or any adobe) process
- disabling AVG has no effect (Norton/McAfee are not in use ...)
- backup software is not running
- Air uninstalled/reinstalled
- downloaded software has been copied to c:/temp/
copy the installation files to a desktop directory
- ElementsSTIInstaller contains:
-- deploy/
-- packages/
-- payloads/
-- resources/
-- set-up.exe
right click set-up and click 'run as administrator'
- there is no OOBE folder in C:\Users\[user name]\AppData\Local\Adobe\
make sure you are 'showing hidden files, Show hidden files - Windows Help
- there is an OOBE folder in C:\Program Files (x86)\Common Files\Adobe\ which I have renamed to OOBE.bak
- C:\Program Files (x86)\Common Files\Adobe\Adobe PCD\cache\cache.db renamed to cache.old
- PDAppFlex.swf and PDAppFlex-app.xml deleted from C:\Program Files (x86)\Common Files\Adobe\OOBE.bak2\PDApp (as advised at https://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements -premiere.html)
- Adobe Support Advisor does not appear to work any more
I will upload the log file (PSE10 STI Installer 10.0 03-29-2015.log.gz) from C:\Program Files (x86)\Common Files\Adobe\Installers if/when I work out how to

What a victory: failed installs due to "shared technology" errors returns endless threads via Google

I purchased PSE 10 (download) and lit up an install. It failed. I searched Google and oddly, the moment I hit the terms "photoshop elements 10 install fail" I got 40-50 results for "shared technology" failures. You guys are failure stars!
By the way, I cannot thank you enough for wasting my day like this. Back in the old days one had to visit microsoft.com to waste an entire ******** day trying to get their poorly engineered product installed, after it's failed endlessly to do as expected. Bill would be proud, if he weren't busy out there earning billions of dollars by giving away millions...which is nicer than what I have to say about you right now. Who needs time with their kids? Install PSE!!! It's a great time soak!
So, with that, I beg of you to please start sending me the usual asinine, nonworking fixes-in-a-box to get this product installed on my machine, even though we both know it won't work. Meanwhile, I have purchased downloaded, installed, and started using the Corel's latest version of PSP, which nearly FLEW into my hard drive and immediately worked right out of the box. Boy, they suck, huh? No. They don't. You do.
I've followed the hilariously funny and equally useless advice on your help forums (my favorite: " If you are using a downloaded installer, or running the installation from the hard drive, the Shared Technologies can fail because of the installation path. Copy the installation files to a folder to the root of the drive." Really? So you're saying "to install this stupid product, first you must fix our stupid mistake." Love you. Truly, I do.) and nothing has worked. I assume you will end up pointing at Microsoft and calling them bad, since every other app on my computer works without this moronic, yet remarkably popular, failure.
And even if we get this (endlessly) failed implementation to work - emphasis on IF - I will probably de-install it and demand a refund, depending on whether PSP has their product up to par, which is far more likely than Adobe having a working fix.
Now, I will say for the record that I have been harsh, and snide, and nasty. I am tired, and frustrated, and it's been four hours, and I have had enough. Having said that, deal with it. I am your customer (for the moment). Why do I need to ask you to make your product work? Isn't that the point? Is it? Helloooo?

It has occurred to me that Adobe's support people may be cowards. Then again, I am being a jerk, and it's probable they may have read my comments and said "screw this guy." I might say that. Then again, if I worked for a world-class company like Adobe I might step up and defend my product.
Then again, I might not, because they fell off the tracks some time ago and failed to stay in sync with the technologies they need to work with (read: Microsoft) to the degree they have Google reflecting:
a.) Adobe's level of failure in compatibility given the immediate and numerous responses to the simple keywords "elements fail" returning an astonishing number of responses (mine at the top lately) and...
b.) Adobe's own technical staff offering roughly a dozen differing, non-working fixes to the issue and...
c.) Adobe's studied and intentional avoidance of my emails, this thread, and hilariously worthless chat support.
It is very likely the source of the issue is an administrator profile glitch on the MS side, or perhaps an MSI issue, but good luck getting that clarified from Adobe.
They!
Don't!!
Know!!!
And they don't care. All I can say about that is I am glad I only dropped sixty-odd bucks on this product rather than seven-odd hundred for CS6. Maybe I'd get support if I had, but these snotty threads would be YouTubed, Reddited, and published in the local paper.
Next: there has been a breakthrough! An amazing breakthrough!
Among the many useless and stupid bits of advice Adobe's staff throw around on the support site, there is a great recommendation to try to load the product in safe mode. Last night I booted into safe mode and tried to run the installer, which of course immediately popped a dialog box stating it couldn't run in safe mode, so there's Adobe's great advice for you. While I was laughing and taking screen shots for posterity I glanced at my desktop, and there it was: the Photoshop Elements 10 icon. What are you doing there? I double clicked, and viola! It was loaded all along! Opened right up with that blue screen with a thousand names of the dev team.
Wait. What? I thought it rolled back? It SAID it rolled back the install. No? That 5 minutes it spends “rolling back” it just pretends to roll back, deletes the icon, leaving my computer polluted with a product I already got a refund on from Amazon? Really?
Anyway I rebooted back into my normal state and lo and behold, the PSE 10 icon is still there on my desktop. It did not install from safe mode. It had been installed from the beginning, and for whatever reason booting into safe mode and rebooting back seems to fix whatever idiotic and mindless failure Adobe built into this thing which they couldn't otherwise help me fix. Plain reboots did not do this: only booting into and back out of safe mode.
Thinking I was imagining things, I got up this morning and checked. Yep. There it is on my desktop, working as if it had been there all along and I hadn't been ignored, avoided, led astray, given stupid advice, or sold a product that clearly wasn't ready for sale. PSE 10. Working. Seemingly fully functional. Glory be.
Now, since I am the one who fixed it, I was thinking Adobe should pay me. I spent about 10 hours fuming over this thing, and I bill $65 an hour as a consultant. I realize that I am not an Adobe coder or support specialist, but I fixed it and should be compensated for my time at my rate. A bonus is in order as well - call it pain and suffering. 10X$65 plus a little sweetener, let's call it a thousand bucks. What do you say, Adobe? Are you going to award my ingeniousness and brilliance? You couldn't handle it, and still can't, but I did it. Me. The bitchy, whiny one infesting your support board with angry hate. You owe me.
Yeah, I didn’t think so. Anyway, I have always liked PSE and have used past versions to great success. I think I will like PSE10 just as much, regardless the fact my view of Adobe is that much dimmer for the shamefully bad experience of late. This has been a pretty sucky couple of days, and from the boards and complaints I have found out it's the exception rather than the rule, but exceptional nonetheless.
Now I shall screenshot this thread and publish it everywhere I can find a place for it. I will call out the responses I received from Adobe (none) and the great support I received from Adobe (none) and the quality service I received from Adobe (none). Then I will do my level best to remember what the heck I was doing that made me want to buy PSE in the first place: there was a photo of...something, and I wanted to...do something. What was it? I've spent so much time in Adobe FailShop I have forgotten what I was doing here in this bottomless abyss of fail...
Ta taa, Adobe Support. Love you, really I do. True story.

Installing Pre Elements 11 Error: Shared Technologies have failed to install

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