Installing Premiere Pro CC causes a restart

Hello,
I wanted to download the Trial Version of Adobe Premiere Pro CC a few days ago. Every time it loads, the Computer does a restart after a while so I´m not able to install the program. Sometimes the Adobe CC Desktop doesn`t work well either. Why can`t I choose in which folder the CC installs itself? A reinstall didn`t work.
I own a Windows 8.1 64-bit pc.
Best regards from Germany!

Nobody can tell you anything without exact system info and the event logs. If it "restarts after a while" (of using Premiere pro) then your system is overheating or suffering a memory corruption, which could have all sorts of causes, none of which actually have anything to do with Adobe.
Mylenium

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