Installing Print Drivers on Server 2008 R2 cluster - Failing with error 0x000000006be

Question

Hello,
I'm currently working with a client that has a Cluster that has 24 servers with 84 resources. This cluster is dedicated to printing only. They have multiple types of printer brands and various different models of each brand. The problem is when they try
to install a Xerox GPD PS, PCL, PCL6 3.3 driver which is the newest driver it has issues with the install with
"An unexpected error occurred in the print driver. Close the current driver window and retry the operation"
The other errror is
"Unable to install printer. Operation could not be completed (error 0x00006be)"
This happens on all of the clusters and physical machines. What can i do to look and find where the problem lies?

Answer 1

Here are some of the windows event logs
Faulting application name: PrintIsolationHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd3b1
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0x40000015
Fault offset: 0x000000000002a84e
Faulting process id: 0x1eb4
Faulting application start time: 0x01cf80152f074a2e
Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 6da43fee-ec08-11e3-9d62-0050569e0008
A device or program has requested attention. Device or application: C:\Windows\system32\PrintIsolationHost.exe. Message title: Microsoft Visual C++ Runtime Library.
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: PrintIsolationHost.exe
P2: 6.1.7600.16385
P3: 4a5bd3b1
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeb033f
P7: 40000015
P8: 000000000002a84e
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PrintIsolationHo_e4795317f6faacc7b641e8555e562e8adea4f1_13a9d52b
Analysis symbol:
Rechecking for solution: 0
Report Id: 6ca58cce-ec08-11e3-9d62-0050569e0008
Report Status: 4
The root\mscluster namespace is marked with the RequiresEncryption flag. Access to this namespace might be denied if the script or application does not have the appropriate authentication level.
Change the authentication level to Pkt_Privacy and run the script or application again.
Faulting application name: PrintIsolationHost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bd3b1
Faulting module name: msvcrt.dll, version: 7.0.7601.17744, time stamp: 0x4eeb033f
Exception code: 0x40000015
Fault offset: 0x000000000002a84e
Faulting process id: 0x1eb4
Faulting application start time: 0x01cf80152f074a2e
Faulting application path: C:\Windows\system32\PrintIsolationHost.exe
Faulting module path: C:\Windows\system32\msvcrt.dll
Report Id: 6da43fee-ec08-11e3-9d62-0050569e0008
A device or program has requested attention. Device or application: C:\Windows\system32\PrintIsolationHost.exe. Message title: Microsoft Visual C++ Runtime Library.
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: PrintIsolationHost.exe
P2: 6.1.7600.16385
P3: 4a5bd3b1
P4: msvcrt.dll
P5: 7.0.7601.17744
P6: 4eeb033f
P7: 40000015
P8: 000000000002a84e
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_PrintIsolationHo_e4795317f6faacc7b641e8555e562e8adea4f1_13a9d52b
Analysis symbol:
Rechecking for solution: 0
Report Id: 6ca58cce-ec08-11e3-9d62-0050569e0008
Report Status: 4
The root\mscluster namespace is marked with the RequiresEncryption flag. Access to this namespace might be denied if the script or application does not have the appropriate authentication level.
Change the authentication level to Pkt_Privacy and run the script or application again.
Under system
Application popup: Microsoft Visual C++ Runtime Library :
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
Application popup: Microsoft Visual C++ Runtime Library :
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.