Installing problem for Premiere Element 10

I am having trouble installing Adobe Premiere Elements 10 to my computer it keeps coming up with "This installation package is not supported by this processor type. Contact your product vendor". I have no idea what this means and I want to be able to fix this problem. I hope you can help me?

>was able to download and operate Elements 10 successfully
This IS the forum for Elements... do you mean you are able to run PHOTOSHOP Elements, but not PREMIER Elements?
Did you review the system requirements? http://www.adobe.com/products/photoshop-premiere-elements/tech-specs.html

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Install problem of Premiere Elements 9

Hello Forum,
During the install of Premiere Elements 9 from CD and after a fresh install of Windows XP SP3 and not yet a anti virus- or firewall program
(I have not yet used internet) the following ERROR message appeared:
ERROR
The Windows Installer Service cannot update the system file C:\Windows\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly.
I was informed that his error message seems to be a known issue at Microsoft and they have no patch for it yet.
When I clicked on OK the installation of the application was continued and finally mentioned to be succesfull.
If I do not update the Op. Syst. what does that mean for the correct working of Pre 9?
Has somebody the same experience?
Thanks a lot for your reaction in advance.
Vartiala

Hello Steve,
Thank you for your advices.
The earlier mentioned error message: " The Windows Installer Service cannot update the system file C:\Windows\system32\msxml6r.dll because the file is protected by Windows. You may need to update your operating system for this program to work correctly" came again after a re-install of PE9 after a restore of a fresh installed Windows (incl. the updates now). Probably this could be an explanation below:
When installing PE9 on a non-English Operating Systems (I have the Dutch version) the installer attempts to replace the file msxml6r.dll with the English version of the same file. Since XP SP3, this file is already present on the system and is protected by the OS. This generates probably the error. That is, I think, also the reason that you do not get this Error message on your system.
It should have no consequence for the installation of PE9 on my "Dutch" system.
I have taken over the following actions from your advices to see if it helps to solve my major issue (PE9 hangs due to atioglxx.dll http://forums.adobe.com/message/3609712#36097121).
1. Installing QuickTime afterwards.
2. Having used Advanced System Care to clean.
3. I have again registered PE9 with my Adobe ID.
4. By accident I saw a newer version ATI driver and installed it.
5. Removed BadDrivers.txt
It is a pity that all those actions did not solve the major issue.
If you have more tips or how to trace where it is going wrong, they are very welcome.
I have used Process Monitor and Windbg without succes so far
From Windbg I can startup the PE9 Welcome screen by opening Adobe Premiere Elements 9.exe, but as soon as I have chosen to start a new project then PE9 is exited and Adobe Premiere Elements.exe should start but I can not manage that within Windbg.
Thank you for your help in advance.
Vartiala

Cannot Install the Raw 7.3 update for Premiere Elements 11 and photoshop Elements

I get an error message when I try to update the Raw 7.3 update for Premiere Elements 11 and photoshop Elements. It says to run support adviser which I did, but it says that it could not detect any problems.
Thanks,
Ron

The next step will be to review the installation logs for the cause of the installation failure. You can find details on how to locate and interpret your installation logs at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?

My auto install for Premiere Elements failed and told me i needed to do a restart and try installing again. Having restarted my laptop, how do I install the software? There are two .exe files in the folder - oem and start-up. Which should i run?
thanks

for windows you should have an exe and a 7z file. put both in the same directory and double click the exe.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7.1| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5.5, 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I have problems installing update for PS Elements 9 under Windows 8.1. Are any problems known?

I have problems installing update for PS Elements 9 under Windows 8.1. Are any problems known?

Nobody can tell you anything without proper technical details. There is no point whatsoever in throwing around generalized assumptions without having exact error messages and so on.
Mylenium

Problems with Premiere Elements 9.0.1 on Mac OS X Lion

Hi,
I recently upgraded to Mac OS X Lion and I am having several stability issues with Premiere Elements 9.0.1 now. None of these issues occurred on Snow Leopard. I experienced these issues on a machine that was upgraded from Snow Leopard to Lion after Premier Elements 9.0.1 was installed and I also had problems with a Premiere Elements installation on a clean install of OS X Lion.
I noticed the following issues:
1) System hangs when trying to save a project. The "save" window stays open at 100% completion.
2) Nothing happens when dragging footage to sceneline. The clips do show up on the timeline, though
3) System crashed when trying to upload a video to YouTube
Could you please get these issues fixed and provide a patch for Premiere Elements?
Thanks.
Ralph

This is not Adobe technical support, this is a user to user forum with the space provided by Adobe
To talk to adobe go to https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform
And, be prepared to provide a LOT more detail about your computer and project

How many times can I install Photoshop and Premiere Elements 13?

How many times can I install Photoshop and Premiere Elements 13?

mbuenger
Are you referring to how many times can I install, uninstall, reinstall Photoshop Elements 13 or Premiere Elements 13 on the same computer?
Or, how many of your computers can have a same purchased activated serial number at the same time for either of these products?
If the former, I know of no limit.
If the latter, the answer would be as John as mentioned.
ATR

How to get 64 bit version for premiere elements 12

How to get 64-bit version for Premier Elements 12 ?
I download from ADMISY site.
Click on win 64 bit and download it.
When I try to install ther is a error this download version is not for 64 bit I have try many times but same result

Hello
I have been away some days
ADMISY is a software partners for Adobe
I running Win 7 Home Edition
I have received a card with a code when I bought the program and the I
download from ADMISY
Sending serial and installation warning
PhotoshopElements_12_WWEFDJ.7z
PhotoshopElements_12_WWEFDJ
PremiereElements_12_WWEFDJ_win32.7z
PremiereElements_12_WWEFDJ_win32
I can not find a 64 bit version of 32-bit or 64-bit version of downloads
This is information I have
Best regards
Erling Magnusson
2015-02-04 22:33 GMT+01:00 Adobe Forums <[email protected]>:
How to get 64 bit version for premiere elements 12 created by A.T.
Romano <https://forums.adobe.com/people/A.T.+Romano> in *Premiere
Elements* - View the full discussion
<https://forums.adobe.com/message/7162950#7162950>

Problem with premiere elements 4.0

i am having
problem
with premiere elements 4.0. it keeps on crashing and when i put pictures on the timeline it comes up black. when i try to preview it either it shows black or sometimes the picture but i cant see it to delete if i wanted to. also it gave me a message something like that adbe is running low on memory and i should be caution

This is aimed at Premiere Pro, but may help
Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link... most especially the codec used... see Question 1

CPU requirement for Premiere Elements 10?

Hi there,
Unfortunately, I think I know the answer to this already, but thought I'd toss this out there to see if anyone has gotten it to work.
On a Windows XP sp3 PC with a 1.86ghz Core2 6300 CPU with 2gb RAM, I'm unable to install Adobe Premiere Elements 10. When I run setup.exe I get "This installation package is not supported by this processor type. Contact your product vendor."
The system requirements for Premiere Elements 10 do list a 2ghz CPU with SSe2 support. The Core2 6300 does support SSe2, but runs at 1.86ghz not 2ghz.
Just haven't seen a program actually refuse to install based on CPU speed before. Guess I've been lucky. But can anyone confirm that the installer actually won't install on a slower processor speed. Not sure what else the error could be than this.
Thanks in advance,
Sir_timbit

I know about the min specs. The reason I'm asking if it really checks the CPU speed is I have a school that *is* running Premiere Elements 10 on the exact same hardware. Same CPU. The only difference is the new version I'm trying to install is the volume license version, part of the Adobe Digital School collection. The school that already has it running is using Premiere Elements 10 with either separate licenses or some other license setup. So it doesn't make sense why it worked but doesn't now.
Testing today. On my test PC, a Core 2 6300 XPsp3, the setup would start up OK using the non-VL installer, but fail when I tried to use the setup.exe from the new installer. As far as I know the program is the same, but I don't think I can do the XML customizations needed to do a silent installer on the non volume licensed version of Premiere Elements 10. In short, why does one version of PE 10 install but not the other?
Sir_Timbit

I need help installing my adobe premiere element 13. the soft ware is 3.5 GB and I have a 654.4GB space is this enought space to dowload the software. It appears the software is downloading , but when it gets to the end it gives me the error summary messa

I need help installing my adobe premiere element 13. the soft ware is 3.5 GB and I have a 654.4GB space is this enought space to dowload the software. It appears the software is downloading , but when it gets to the end it gives me the error summary message. I have been on the phone for hours being transfered from from person to the next with no results.

reesep
This is not Adobe. Rather user to user. The Adobe Staff and PRE_help presence in this forum is undefined.
The replies from here are not instantaneous. But, your fellow users all try to respond as timely as possible.
What is your computer operating system?
From where are you downloading Premiere Elements 13....direct from Adobe as the tryout or the purchased product? If the purchased product, do you now have a purchased serial number to go with the installation files?
Where are you stopped in the installation....at the Sign In or before? Is the faulting module cited in any messages? What are the error messages?
The usual questions:
1. Are you working with the antivirus and firewall(s) disabled?
2. Are you running the computer programs as administrator?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card up to date according to the web site of the manufacturer of the card?
5. Are you installing the program to the default location on the Local Disc C (if Windows).
Let us start here and then decide what next based on the details that you post. Subsequent troubleshooting may include:
deletion of the Adobe Premiere Elements Prefs file and/or uninstall, free ccleaner run through, reinstall with antivirus and firewall(s) disabled.
Any questions or need clarification, please do not hesitate to ask.
Thank you.
ATR

Where can I download the software for premiere elements 7

I lost the CD software for Adobe Premiere Elements 7. I searched on the Adobe site for the download and can't find it anywhere. I spoke to Customer service and they told me to come here and someone should be able to help me. Does anyone know where I can download it and install it to my computer. I still have the case with the serial number just don't have the software

scoobynewarknj
I do not see any opportunities for a free source of Premiere Elements 7 installation files.
There is a web site that offers tryout downloads which you can install and then insert your purchased serial number into the install.
However, they offer only the installation files for 9.0/9.0.1, 10, 11, 12, and 13.
There may be very limited chances to purchase Premiere Elements 7 (Amazon may have some listed). You could do a Google Search for
Premiere Elements 7 purchasing.
If you purchased the product direct from Adobe, you "should" be able to obtain new installation files. Have you gone to the Adobe
web site http://www. adobe.com, signed in, and, in the Search field, typed My Orders? Then you would follow My Orders to your orders where
you should be able to pick out the order involved and download new Premiere Elements 7 installation files from that order. Did you explore that?
Is it possible that the software can still be found at your location? Perhaps the bottom of a child's toy box?
Please update us on any break troughs.
Thank you.
ATR

Audio volume problem in Premiere elements 12

How can I reduce or increase volume in the soundtrack???

Sorry for my English but I hope you understandthe following.
I have for the moment no time to go through your comments and ideas, but I certainly will do the coming days.
For good order I’ll explain my problem more in detail: (working with Window’s 7)
When I use Tools>smartmix, I change Audio 1 in “forground”, Comments in “foreground”, Soundtrack in “Background”, Audio 2 and 3 in “Background”. So far so good!.
Next step is: edit>preferences>audio>smartmixer, and the only thing I can change is “milliseconds (i.e. 10)”, “mix pause (i.e. 5 sec)”, and “reduce background in % (i.e. 90%)”. So far so good again!
The volume sound of the audio track is indeed reduced when there is a conversation in the clip, but not enough, so still too loud, certainly when the conversation stops, the volume sound is far too loud.
What do I want:
a) Remain the original volume from the conversations etc. in the clip, so don’t change anything in here.
b) Reduce the volume to the level I like!
I realise, this looks an easy and simple question, but I can’t fide out hou too lower only the volume in a soudtrack!
Waiting your reply and many thanks in advance
Regards
P.Gans
Van: A.T. Romano [email protected]
Verzonden: vrijdag 10 januari 2014 4:05
Aan: Maauwtje22
Onderwerp: Audio volume problem in Premiere elements 12
Re: Audio volume problem in Premiere elements 12
created by A.T. Romano <http://forums.adobe.com/people/A.T.+Romano> in Premiere Elements - View the full discussion <http://forums.adobe.com/message/5999094#5999094

.3GP codec needed for Premiere Elements 13

How can I play back .3GP files in Premiere Elements 13? It says I need to install a codec first to play. Where can I download a compatible codec for Premiere Elements 13?

5
For the following 3gp file I am getting playback of video and audio in Premiere Elements 13 Editor and only video playback in the Elements Organizer 13.
http://support.apple.com/en-us/HT201549
See if you get the same results with it.
Note: This particular 3gp file uses MPEG-4 Video (mp4v) video compression and samr: AMR Narrowband audio compression.
Also, please look at the following scenarios and then let me know if it makes any difference in the results obtained....
1. This 3gp file is not in Elements Organizer to start.
2. Open Premiere Elements 13 Editor project to its Expert workspace and import the 3gp file using Add Media/Files and Folders.
Then drag the file from Project Assets to the Timeline (Video Track 1/Audio Track 1). Does the file play back with video and audio there?.
3. Open the Elements Organizer 13. When you imported the file into the Premiere Elements 13 Editor, a copy of the file was automatically
placed in the Elements Organizer 13.
a. If you right click the file's thumbnail in Elements Organizer 13, do you see a video image in the thumbnail?
b. If you double click the thumbnail do you get play back of video and audio?
4. If you repeat the same thing with a DVD video file (VTS_01_1.VOB),
a. video and sound in Premiere Elements 13 Editor?
b. video and sound in Elements Organizer 13?
In the case of the VOB, my results were
Premiere Elements 13 Editor...playback video and audio
Elements Organizer 13...playback of video but no audio
This file uses MPEG2 video compression and Dolby Digital audio.
Can you confirm the video and audio compression used by your 3gp files...please see GSpot codec utility.
http://www.headbands.com/gspot/
Thanks.
ATR

Can't download themes for premiere elements 10

Can't download themes for premiere elements, while I've no problem downloading any trial versions for any products using ADM(Adobe Download Manager) Hereunder is the frozen screen I've got. I'm running under Win7 ultimate 64bits
Any suggestions will be helpull?

Coming back to my problem, I've tried Google Chrome and it gave me the following message (too many redirections)
If you need english translation of the message just say.
It seems that something is not working on the server side, not on my computer.

Installing problem for Premiere Element 10

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