Installing Production Premium CS6 - Prelude failed - exit code 6

Hi
Is this the official method for reporting installation problems of new applications?
I have just installed Production Premium CS6 - I received an error message at the end (see below) that Prelude failed to install - All other apps installed ok
Can anyone help or direct me to where I should be asking this question
Would also be interested to know what all the warnings mean. I currently have CS5 and CS5.5 trail installed.
Many thanks
Chris Anderson
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF012, DW063 ... WARNING: DS013 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 8 warning(s)
WARNING: DS013: Payload {D5B1535A-FDFC-4B40-B2E2-21DA83D9CB57} Adobe Audition 4.0.0.0 is already installed and the session payload {30FD541D-3C9D-41C4-B240-A994EE4E0231} Adobe Audition 5.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C5CA53A2-E722-4D76-B5AC-71522CC48AB3} AmericanEnglishSpeechAnalysisModels 3.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1
----------- Payload: {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} Adobe Prelude CS6 1.0.0.0 -----------
ERROR: DF012: Unable to locate file at "K:\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1097_9268d9a8cb704e8d07ade70cfd1a58 c7"(Seq 1044)
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 1044)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Prelude CS6: Failed due to Language Pack installation failure
System Requirements

Hi Jeff,
I contacted adobe support chat. I had installed on drive K to keep programs from the main o/s drive. TThe tech support chap said I should install always on drive C to avoid the errors.
I dont understand why this hould be, but i did it and all ok now - no errors.
I wonder why the install program gives you the option of installing on any disk when you can only use the o/s disk
Thanks
Chris Anderson

Similar Messages

Errors (DW050 DW063 DF027) installing Production Premium CS6 on Mac

I really don't want to return this to Adobe, but if I can't install it, it's realy useless. Looking for some way to get it installed. Does anyone have a procedure that is reliable on the Mac?
I've looked at the instructions and recommendations in the forums describing permissions and directories.
To get to a clean baseline, I cleaned out all previous instances of Adobe installations, applications, files and directories - there were several versions dating back to CS3.
Attempted to install Production Premium CS6.
Got the following screen from installer:
Summary text follows:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF027, DW063 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 10 error(s), 0 warning(s)
----------- Payload: {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} Adobe Media Encoder CS6 6.0.0.0 -----------
ERROR: DF027: Unable to copy file from "/private/tmp/.tempdirCRY5Xaa1/Assets1/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" to "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/Contents/Plug-ins/Common/ImporterAIEPS.bundle/Contents/MacOS/ImporterAIEPS" (Seq 1956)
ERROR: DW063: Command ARKCopyFileCommand failed.(Seq 1956)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Premiere Pro CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Prelude CS6 Support: Install failed
ERROR: DW050: - Adobe Prelude CS6_AdobePrelude1en_USLanguagePack: Install failed
ERROR: DW050: - AmericanEnglishSpeechAnalysisModels: Install failed
ERROR: DW050: - Adobe Media Encoder CS6: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6 Support: Install failed
ERROR: DW050: - Adobe Premiere Pro CS6_AdobePremierePro6.0en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Prelude CS6: Failed due to Language Pack installation failure

This is not the answer for me - and for others.
There seems to be a problem with Production Premium CS6 Installation on Snow Leopard - Mac OS X 10.6.8. Could someone at Adobe try this and/or report anecdotally that anyone has seen it work?
From a much more comprehensive thread describing the same issue at http://forums.adobe.com/message/5450038#5450038
All,
Some things I did (with failed installations after each step):
Executed the list of suggested "answer" fixes referenced in this thread
Completely uninstalled all Adobe products (including CS5 Master Collection and Acrobat X Pro - even the Flash Player)
Used Disk Utility to reset all privileges on the drive to its recommended state
Manually set privileges on virtually the entire disk to Read/Write/Execute for Everyone
Was on chat for 2 hours with Adobe Tech support - they took control of the machine and were trying similar things
I haven't returned the Suite yet and honestly, I would still like a workaround.

Problem installing Production Premium CS6

Hi.
Today I purchased the upgrade to Production Premium CS6 from CS5.5.
I uninstalled CS5.5 using the Abobe Installer Software and then attempted to install CS6.
When completed the Application Manager stated that After Effects, Photoshop and Illustrator could not be installed.
Here is the error summary:
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF015, DW063 ... WARNING: DS012, DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 14 error(s), 11 warning(s)
WARNING: DW066: OS requirements not met for {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0
WARNING: DW066: OS requirements not met for {D3E89C12-49DE-4A2C-9D24-1A8D704679D5} Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack 11.0.0.0
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)
----------- Payload: {02EFB598-92AB-4DCB-A417-FE0FCBCD2266} AdobeColorVideoProfilesAE CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 10)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)
----------- Payload: {4758849A-8C03-4F90-A024-3D4C7A035B5A} AdobeMotionPicture CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 26)
----------- Payload: {4817D846-700B-474E-A31B-80892B3E92E3} Adobe After Effects CS6 11.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe After Effects CS6/Adobe After Effects CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 1405)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 1405)
ERROR: DF037: Unable to delete directory "/Users/Rick/Library/Preferences/Adobe/After Effects/11.0"(Seq 33)
ERROR: DW063: Error rolling back command ARKCreateDirectoryV2Command(Seq 33)
----------- Payload: {AAF0D225-F129-40F2-916E-12E28DBD19ED} Adobe Illustrator CS6 Core 16.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 2135)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 2135)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed
ERROR: DW050: - Adobe After Effects CS6: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe After Effects CS6_AdobeAfterEffects11en_USLanguagePack: Install failed
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed
My machine is a 2009 Imac 27" Core i5 with Snow Leopard and 12 gig of ram.
I hope this can be cleared up soon as these are the 3 programs that I need up and running fast.
Best Regards
Richard

DeadbeatVisuals the following errors should be able to be solved by doing the following:
DF015 - Run the install again. If the error recurs, run CS Cleaner Tool, http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html, and remove the products.
DW063 - Error committing command | Install log | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-committing-command-install-log.html
DF037 - Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html
Also you can follow the steps listed in Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html to manually review your installation logs.

Error installing Production Premium CS6

Exit Code: 6 Please see specific errors below for troubleshooting. For example, ERROR: DF024 ... -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 1 error(s) ----------- Payload: Adobe Media Encoder CS6 6.0.0.0 {CC006FD6-00EF-46FC-ACA0-7A28EFF44D20} ----------- ERROR: DF024: Unable to preserve original file at "/Applications/Adobe Media Encoder CS6/Adobe Media Encoder CS6.app/ameconfig.txt" (Seq 2) -------------------------------------------------------------------------------------
System Requirements
I'm having some issues with Premiere Pro CC, so I went back to use Premiere Pro CS6 and it had issues. I decided to try to reinstall it, and I got this message. Does anyone know what's wrong? The rest of the suite seemed to install okay.

Please try to follow the steps givem in the following help document.
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

My trial CS6 installation failed, exit code 15

I have tried several times now, shutting the computer down several times, nothing seems to work... any ideas? It installs up to 2 % and then quits

I hope some of you did figure out a solution. I was trying to implement the suggestions by the kb provided by Adobe:
http://helpx.adobe.com/creative-suite/kb/exit-code-15-installing-ccm.html
I failded.
Then I was in touch with an Adobe Expert and they provided me the following how to:
1. Enable the root user account and then try to install the software, the steps are provided below.
1a Choose Apple menu > System Preferences, and then click Users & Groups.
1b Click the lock icon to unlock it, and then type an administrator name and password.
1c In the Network Account Server section, click Join or Edit.
1d Click Open Directory Utility.
1e Click the lock icon to unlock it, and then enter your administrator name and password.
1f Choose Edit > Enable Root User, and then enter a root user password in the Password and Verify fields. Be sure to specify a secure password.
2 Create a new admin account and start your Mac in safe mode log in to the new account and then try to install the steps.
These two steps will help you to install the software in your Mac.
Hope that helps you too.
Cheers,
Vome

Can I install Production Premium cs6 over cs5?

running Windows 7 on 64 bit system. I'm read you can have both versions of Photoshop at the same time, but do I want both versions? Ditto for Premiere Pro or Encore ... Thanks!!

yes, you can have both versions. to determine if you want both, install cs6 and, if you don't find any use for cs5 after some period of time, uninstall it

Can't install production premium cs6 to osx lion

I pop in the disk, initialize the installer, put in my serial number, tell it to download all the programs, the installer starts and when it gets to 2 percent it stops and says that it stoped due to errors. Is this due to my using lion rather than mountain lion? I need these programs for class so please help me out.
This is what the error report gives me
- 0 fatal error(s), 2 error(s), 0 warning(s)
ERROR: ASU has quit unexpectedly.
ERROR: Media DB Error : 18

Go to location /library/application support/adobe/caps/
under this location you will get the media db.db rename this file as media db_old.db then try to install the software.
if in case you are not able to rename the file then cut this file from this location and make a backup of this on desktop then try to install.

Install Issue Production Premium CS6

Hello,
I am reinstalling my Adobe Production Premium CS6 suite. Each time I try to install, Prelude CS6 is left out and cannot install. I am reinstalling due to corruption from a failing HDD. This is the second time I will have reinstalled this suite. I have tried well over ten times to get this suite to install correctly, with each time failing. I have tried #1-3 on the Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5, with no success. When I reach #4, my error is not listed in the list here: http://kb2.adobe.com/cps/835/cpsid_83574.html.
A copy of my error log after the install has finished:
Exit Code: 6
Please see specific errors below for troubleshooting. For example, ERROR: DF012, DR012 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 2 error(s)
----------- Payload: Adobe Prelude CS6 1.0.0.0 {E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4} -----------
ERROR: DF012: Unable to locate file at "C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{E0D1B182-6827-4AD8-9C1D-CFFD4314DFE4}\_1114_a09969c9d3f 54e3c2e7bdb4645eea84c"(Seq 1061)
----------- Payload: Adobe Flash CS6 12.0.0.0 {4FAB339E-2132-434F-9376-9CD735E4C69C} -----------
ERROR: DR012: Check for Registry permissions. (Setting Registry Value Failed. Error 5 Access is denied.)(Seq 151)
I have but no clue as to why it does this, and I cannot seem to get it. The first time I installed the suite, I had no issues. Now though, I'm baffled.
Any help would be much appreciated.
Thank you,
Jack Reynolds
Windows 8.1
Production Premium CS6
(Not sure what other specs would be needed. If more is needed, please request.)

Exit Code: 6, Exit Code: 7 Installation Errors - http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html
Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html for information on how to review your installation logs

Production Premium CS6 Reinstall

Hello,
I am about to reinstall my Adobe Production Premium CS6 suite due to failing hardware corrupting the dynamic link server. I have already done this once, but my question this time is: Will the key code return used when I try to install it? Do I need to deactivate the package before reinstallation? Or can I just reinstall it and enter the key again no issue?
Thank you,
Jack Reynolds
Adobe CS6 Production Premium
Windows 8.1

if the the software is still installed and accessible then before uninstalling it you should deactivate it (open an app and choose Help -> Deactivate). Otherwise, contact Adobe Support thru chat and ask them to reset your activations. You normally have two activations available to you, but it is better to not waste one in case you want/need it for another machine.
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

CS6 Acrobat Pro Exit Code 6 after re-formatting computer

Hi,
I'm really hoping someone could help me with this.
I have a Mac Mini, removed the original HDD and installed an SSD, re-installed Mavericks and tried to re-install CS6 Design Standard. Now, InDesign, Illustrator and Photoshop claimed to have installed but I couldn't find them in the Applications folder, Acrobat just plain failed to install and came up with a Exit Code 6. After trying again, I got the same results and then did a search for InDesign on the computer. I found InDesign, Illustrator and Photoshop in the 'Volumes' folder on the boot drive which was originally called 'Untitled'.
I moved those applications to the correct folder, let them update the file locations and they are now working, but I'm still getting the Exit Code 6 when trying to install Acrobat Pro. I can't find much, if any information on how to solve a Exit Code 6.
When looking at my logs, I have this:
09/12/14 22:34:01:152 | [WARN] | | OOBE | DE | | | | 3859 | DW050: The following payload errors were found during install:
09/12/14 22:34:02:191 | [INFO] | | OOBE | DE | | | | 3859 | - 0 fatal error(s), 0 error(s)
09/12/14 22:34:02:191 | [INFO] | | OOBE | DE | | | | 3859 | Exit Code: 6 - Silent workflow completed with errors.
Again, can' find much, if any information on how to solve all this... help?

Errors "Exit Code: 6," "Exit Code: 7"
Also you may need to run this:
Acrobat Cleaner Tool
Mylenium

IE 11 ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).

Below is the log.
00:00.000: ====================================================================
00:00.063: Started: 2014/05/29 (Y/M/D) 16:48:19.266 (local)
00:00.094: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.125: Command line: "C:\Windows\SoftwareDistribution\Download\Install\IE11-Windows6.1-x64-en-us.exe" /WU-SILENT
00:00.156: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.203: INFO: Previous version of Internet Explorer: 8.0.7601.17514
00:00.234: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.266: INFO: ...and 11.1.0.0...
00:00.297: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.312: INFO: iexplore.exe version check success. Install can proceed.
00:00.328: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.344: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.359: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.390: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.671: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.780: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1299F.tmp\Spelling_en.msu.
00:00.796: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.812: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en.msu.
00:00.843: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:03.276: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:03.323: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1299F.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1299F.tmp\IE11-support\HardwareBlockingList.xml"
00:03.573: INFO: Hardware support check succeeded. Installation will continue.
00:03.588: INFO: Windows 7 operating system detected.
00:03.604: INFO: Service pack major: 1
00:03.620: INFO: Service pack minor: 0
00:03.635: INFO: Service pack name: Service Pack 1
00:03.713: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.1.7601.17514 >= 6.2.9200.16570 (False)
00:03.869: WARNING: Checking version for C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll. The file does not exist.
00:03.900: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.17514 >= 6.1.7601.17727 (False)
00:03.932: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7600.16385 >= 6.1.7601.17617 (False)
00:03.963: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.17514 >= 6.1.7601.17888 (False)
00:03.978: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:04.010: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.17514 >= 6.1.7601.18010 (False)
00:04.056: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.17514 >= 6.1.7601.18254 (False)
00:04.119: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7600.16385 >= 6.1.7601.18247 (False)
00:07.052: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab
00:07.083: INFO: IE Setup prerequisite package for KB2834140 included: C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab
00:07.114: INFO: A local copy of the KB2834140 installation package has been copied to KB2834140_amd64.MSU.
00:07.130: INFO: IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab
00:07.145: INFO: IE Setup prerequisite package for KB2670838 included: C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab
00:07.176: INFO: A local copy of the KB2670838 installation package has been copied to KB2670838_amd64.CAB.
00:07.192: INFO: IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab
00:07.223: INFO: IE Setup prerequisite package for KB2639308 included: C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab
00:07.239: INFO: A local copy of the KB2639308 installation package has been copied to KB2639308_amd64.CAB.
00:07.270: INFO: IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab
00:07.286: INFO: IE Setup prerequisite package for KB2533623 included: C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab
00:07.317: INFO: A local copy of the KB2533623 installation package has been copied to KB2533623_amd64.MSU.
00:07.348: INFO: IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab
00:07.364: INFO: IE Setup prerequisite package for KB2731771 included: C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab
00:07.395: INFO: A local copy of the KB2731771 installation package has been copied to KB2731771_amd64.CAB.
00:07.410: INFO: IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab
00:07.442: INFO: IE Setup prerequisite package for KB2729094 included: C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab
00:07.473: INFO: A local copy of the KB2729094 installation package has been copied to KB2729094_amd64.MSU.
00:07.488: INFO: IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab
00:07.520: INFO: IE Setup prerequisite package for KB2786081 included: C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab
00:07.535: INFO: A local copy of the KB2786081 installation package has been copied to KB2786081_amd64.CAB.
00:07.566: INFO: IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
00:07.613: INFO: IE Setup prerequisite package for KB2888049 included: C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab
00:07.629: INFO: A local copy of the KB2888049 installation package has been copied to KB2888049_amd64.MSU.
00:07.691: INFO: IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
00:07.800: INFO: IE Setup prerequisite package for KB2882822 included: C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab
00:07.832: INFO: A local copy of the KB2882822 installation package has been copied to KB2882822_amd64.MSU.
00:07.863: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
00:07.894: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
00:08.066: INFO: Waiting for 9 prerequisite downloads.
00:08.081: INFO: Prerequisite download processes have completed. Starting Installation of 9 prerequisites.
00:08.128: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2834140_amd64.cab /quiet /norestart
00:38.049: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
00:38.080: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2670838_amd64.cab /quiet /norestart
02:22.117: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:22.164: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2639308_amd64.cab /quiet /norestart
02:59.199: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
02:59.230: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2533623_amd64.cab /quiet /norestart
03:38.074: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
03:38.121: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2731771_amd64.cab /quiet /norestart
04:24.765: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
04:24.796: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2729094_amd64.cab /quiet /norestart
04:56.652: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
04:56.683: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2786081_amd64.cab /quiet /norestart
05:01.972: INFO: Process exit code 0x00000000 (0) [The operation completed successfully. ]
05:02.003: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2888049_amd64.cab /quiet /norestart
05:38.164: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
05:38.179: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\KB2882822_amd64.cab /quiet /norestart
06:22.702: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
06:22.749: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
06:22.780: INFO: Waiting for 0 language pack downloads.
06:22.796: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
06:23.030: INFO: No reboot logic message NrApiStart(0), lParam=0x000227e8 returned 0x00000000.
06:24.184: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
06:24.200: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
06:24.231: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab
06:24.246: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
07:49.860: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
07:49.922: INFO: Setting registry to check if Internet Explorer is the default browser on first run: SUCCESS.
07:49.953: INFO: Preparing to install Spelling_en.msu using C:\Windows\TEMP\IE1299F.tmp\Spelling_en.msu
07:50.031: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Spelling_en\Windows6.3-KB2849696-x86.cab /quiet /norestart
08:41.933: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
08:41.964: INFO: Preparing to install Hyphenation_en.msu using C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en.msu
08:42.042: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\Hyphenation_en\Windows6.3-KB2849697-x86.cab /quiet /norestart
09:32.758: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
09:32.789: INFO: Preparing to install IE-Spelling-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab
09:32.820: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Spelling-en.cab /quiet /norestart
09:49.372: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
09:49.388: INFO: Preparing to install IE-Hyphenation-en.cab using C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab
09:49.419: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1299F.tmp\IE-Hyphenation-en.cab /quiet /norestart
10:05.565: INFO: Process exit code 0x00000BC2 (3010) [The requested operation is successful. Changes will not be effective until the system is rebooted. ]
10:05.581: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00000bc2 returned 0x00000000.
10:05.596: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
10:05.752: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
10:05.799: INFO: Verifying that the Internet Explorer Optional Component is enabled.
10:05.893: INFO: Setup exit code: 0x00000BC2 (3010) - Installation Succeeded. Reboot required.
10:05.986: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1299F.tmp
10:06.033: INFO: Unable to remove directory C:\Windows\TEMP\IE1299F.tmp, marking for deletion on reboot.
10:06.095: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.047: Started: 2015/04/08 (Y/M/D) 16:31:22.090 (local)
00:00.063: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.078: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe" /passive /quiet /norestart
00:00.094: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.125: INFO: Previous version of Internet Explorer: 8.0.7601.18404
00:00.141: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.156: INFO: ...and 11.1.0.0...
00:00.172: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.203: INFO: iexplore.exe version check success. Install can proceed.
00:00.250: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.297: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.312: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.328: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.702: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.936: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Spelling_en.msu.
00:01.092: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.155: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AD8.tmp\Hyphenation_en.msu.
00:01.233: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:02.184: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:05.632: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:05.663: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1AD8.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AD8.tmp\IE11-support\HardwareBlockingList.xml"
00:06.162: INFO: Graphics Device Information: Intel(R) HD Graphics 4000
00:06.178: INFO: Hardware support check succeeded. Installation will continue.
00:06.194: INFO: Windows 7 operating system detected.
00:06.225: INFO: Service pack major: 1
00:06.240: INFO: Service pack minor: 0
00:06.256: INFO: Service pack name: Service Pack 1
00:06.443: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:06.490: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:06.537: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:06.615: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:06.662: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:06.677: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:06.693: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:06.833: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:06.974: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:33.509: INFO: Waiting for 0 prerequisite downloads.
03:00.993: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
03:01.180: INFO: Waiting for 0 language pack downloads.
03:01.195: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
03:01.273: INFO: No reboot logic message NrApiStart(0), lParam=0x00531188 returned 0x00000000.
03:02.412: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
03:02.459: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
03:02.475: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab
03:02.521: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AD8.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
03:29.556: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
03:29.619: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
03:29.634: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
03:29.650: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:29.759: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:29.775: INFO: Waiting for Active Setup to complete.
03:29.806: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
03:29.837: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
03:29.853: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
03:29.900: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1AD8.tmp
03:29.962: INFO: Unable to remove directory C:\Windows\TEMP\IE1AD8.tmp, marking for deletion on reboot.
03:30.040: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.109: Started: 2015/04/08 (Y/M/D) 16:52:25.541 (local)
00:00.156: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.219: Command line: "C:\Windows\ccmcache\8\IE11-Windows6.1-x64-en-us.exe" /passive /quiet /norestart
00:00.328: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.375: INFO: Previous version of Internet Explorer: 8.0.7601.18404
00:00.421: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.484: INFO: ...and 11.1.0.0...
00:00.546: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.640: INFO: iexplore.exe version check success. Install can proceed.
00:00.718: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.796: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.874: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.936: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:03.916: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:03.994: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Spelling_en.msu.
00:04.010: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:04.041: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1C0CE.tmp\Hyphenation_en.msu.
00:04.056: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:04.883: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:06.272: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:06.412: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1C0CE.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1C0CE.tmp\IE11-support\HardwareBlockingList.xml"
00:07.052: INFO: Graphics Device Information: Intel(R) HD Graphics 4000
00:07.067: INFO: Hardware support check succeeded. Installation will continue.
00:07.083: INFO: Windows 7 operating system detected.
00:07.098: INFO: Service pack major: 1
00:07.114: INFO: Service pack minor: 0
00:07.145: INFO: Service pack name: Service Pack 1
00:07.176: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:07.208: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:07.223: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:07.254: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:07.301: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:07.317: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:07.332: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:07.410: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:07.473: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:30.140: INFO: Waiting for 0 prerequisite downloads.
00:32.277: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:32.339: INFO: Waiting for 0 language pack downloads.
00:32.355: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
00:32.417: INFO: No reboot logic message NrApiStart(0), lParam=0x00351188 returned 0x00000000.
00:33.119: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:33.197: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:33.213: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab
00:33.244: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1C0CE.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
00:52.370: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
00:52.401: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
00:52.417: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
00:52.463: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
00:52.573: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
00:52.744: INFO: Waiting for Active Setup to complete.
00:52.900: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
00:53.009: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
00:53.072: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
00:53.150: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1C0CE.tmp
00:53.290: INFO: Unable to remove directory C:\Windows\TEMP\IE1C0CE.tmp, marking for deletion on reboot.
00:53.353: INFO: Released Internet Explorer Installer Mutex
00:00.000: ====================================================================
00:00.031: Started: 2015/04/08 (Y/M/D) 17:01:40.023 (local)
00:00.062: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.093: Command line: IE11-Windows6.1-x64-en-us.exe
00:00.109: INFO: Setup installer for Internet Explorer: 11.0.9600.16428
00:00.140: INFO: Previous version of Internet Explorer: 8.0.7601.18404
00:00.171: INFO: Checking if iexplore.exe's current version is between 11.0.9600.0...
00:00.218: INFO: ...and 11.1.0.0...
00:00.249: INFO: Maximum version on which to run IEAK branding is: 11.1.0.0...
00:00.280: INFO: iexplore.exe version check success. Install can proceed.
00:00.296: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.312: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.343: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.358: INFO: Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"
00:00.826: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:00.889: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Spelling_en.msu.
00:00.951: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:00.982: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AF41.tmp\Hyphenation_en.msu.
00:01.014: INFO: Trying to extract ID: 7128 (1033) as "IE11-support.cab"
00:02.199: INFO: PauseOrResumeAUThread: Successfully paused Automatic Updates.
00:03.837: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:04.258: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1AF41.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AF41.tmp\IE11-support\HardwareBlockingList.xml"
00:05.335: INFO: Graphics Device Information: Intel(R) HD Graphics 4000
00:05.351: INFO: Hardware support check succeeded. Installation will continue.
00:05.382: INFO: Windows 7 operating system detected.
00:05.413: INFO: Service pack major: 1
00:05.475: INFO: Service pack minor: 0
00:05.507: INFO: Service pack name: Service Pack 1
00:05.663: INFO: Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)
00:05.694: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)
00:05.741: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18741 >= 6.1.7601.17727 (True)
00:05.803: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18229 >= 6.1.7601.17617 (True)
00:05.850: INFO: Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18229 >= 6.1.7601.17888 (True)
00:05.865: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:05.897: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:06.037: INFO: Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)
00:06.146: INFO: Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18247 >= 6.1.7601.18247 (True)
00:31.699: INFO: Waiting for 0 prerequisite downloads.
02:45.501: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
02:45.548: INFO: Waiting for 0 language pack downloads.
02:45.579: INFO: Language pack downloads completed. (exit code = 0xffffffff (4294967295)).
02:45.642: INFO: No reboot logic message NrApiStart(0), lParam=0x003d2b10 returned 0x00000000.
02:46.921: INFO: No reboot logic message NrApiScan(1), lParam=0x80070005 returned 0x00000000.
02:46.999: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
02:47.030: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1AF41.tmp\IE11-neutral.Downloaded.cab
02:47.061: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AF41.tmp\IE11-neutral.Downloaded.cab /quiet /norestart
03:06.842: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
03:06.858: ERROR: Neutral package installation failed (exit code = 0x00003715 (14101)).
03:06.889: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
03:07.092: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
03:07.653: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
03:07.778: INFO: Waiting for Active Setup to complete.
03:07.981: INFO: PauseOrResumeAUThread: Successfully resumed Automatic Updates.
03:14.705: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
03:14.767: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1AF41.tmp
03:14.861: INFO: Unable to remove directory C:\Windows\TEMP\IE1AF41.tmp, marking for deletion on reboot.
03:14.923: INFO: Released Internet Explorer Installer Mutex

Hi，
We hope your issue has been resolved, if you've found solution by yourself. We would appreciate it if you could share with us and we will mark it as answer.
I am looking to your log find that it's trying to launch DISM from c:\windows\SysNative. You might try build a symbolic link from c:\windows\system32 (where DISM lives) to the non-existent path c:\windows\SysNative. Then check the issue again.
To build a symbolic link, try workaround as Brian's reply to this thread.
http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_update/i-get-error-9c59-when-updating-internet-explorer/03d4473a-867b-44a5-9a37-913e9a5879cf?page=8&msgId=afe85da0-36e0-4160-860b-d2973e78c8b9
Regards,
D. Wu
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

I cancelled my Creative Cloud and now my Production Premium CS6 won't work!

When I cancelled the Creative Cloud membership by phone, I informed the Adobe rep that I intended to use our Production Premium CS6 suite instead (which we have had longer than CC. Now I can't open anything in my CS6 suite. It's treating it as if it was installed with CC - which it was not. They both have the same login email address.

You can try signing with different Adobe ID .
or if you wish to sign in using same email ID , try and follow below steps :
Windows:
Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.
Type in below command and hit 'Enter' key.
appdata
Then navigate to Local>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Mac:
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)
~/library
3)Then navigate to Application Support>Adobe>OOBE. Open OOBE folder and delete opm.db file.
Then try to activate Production Premium.
Still face same issue , try clearing SLCache Contents.
In Windows , first enable Hidden Files and folders view, because most of the files will be hidden by default.
Open C:drive and navigate to C:\Program Files (x86)\Common Files\Adobe.
Open Adobe folder and locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
Mac :
1) Right click on Finder icon and select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.
~/library
3)Then navigate to Application Support>Adobe.
Under Adobe folder
locate SLCache folder and move all its contents to backup folder on Desktop . make sure SLCache is empty .
Then try to activate Production Premium.
If the subscription is not completely removed , sometimes it will still recognize Cancelled CC subscription and prompts error .
You can check by signing in with different Adobe ID.

Production Premium CS6 - Can't find in English

Hi,
I purchased Production Premium CS6 last year & have my proper paperwork such as the serial number. I want to do a second install on my laptop. I can't find the English version of the setup. Can you tell me the right site?
Thank you!!

I just looked and only see the French version. What am I missing...not understanding? :-(

I bought the production premium , cs6 , and I download it and registered with out any problem , I formatted my computer then I downloaded the collection , now everything else working only after effect is not working , what shall i do

I bought the production premium , cs6 , and I download it and registered with out any problem , I formatted my computer then I downloaded the collection , now everything else working only after effect is not working , what shall i do

did ae install without problem? check the install logs to be sure (Troubleshoot with install logs | CS5, CS5.5, CS6, CC)
if it did, what do you see when clicking the executable?

Photoshop version with Production Premium CS6

Hi! I have Production Premium CS6 - student/teacher edition. I teach a video communications course at my school.
Everything I have read online indicates that production premium should include Photoshop Extended. I know I have accessed the 3D menu in the past, so I know I had extended. But today when I went to use Photoshop's 3D menu, it was gone. I realized that I have the non-extended version of PS. I'm not sure if something happened the last time I reformatted our machines or what. Thanks for the help!
Steve

This could be anything from a licensing issue to a technical problem with your graphics driver. 3D requires proper hardware acceleration features to be available. If you installed a new graphics driver, undo that and get the version used before. If it's a licensing issue, reinstalling the program may fix things. For anything else we would need much more detailed info like system specs and otehr details.
Mylenium

Installing Production Premium CS6 - Prelude failed - exit code 6

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